Unit Commanders' Course 1

Effective Listening

Main Points

– Effective listening definition– Attributes of effective listening– Five types of listening– Techniques to improve listening

habits– Responsibilities as a listener

Unit Commanders' Course 2

Effective Listening

Overview

This segment is designed to help you understand the importance of

improving your listening skills, and giving you the techniques to improve

this vital skill.

Unit Commanders' Course 3

Effective Listening

Participants will:

• describe the concept of effective listening• identify the attributes of effective

listening• explain the five types of listening• describe techniques to improve listening

skills• explain their responsibilities as a listener

Unit Commanders' Course 4

Effective Listening

You may hear the words people say, but do you understand what they are trying

to SAY?

Unit Commanders' Course 5

Effective Listening

Effective listening defined:

A process of receiving, attending, and understanding auditory messages.

Unit Commanders' Course 6

Effective Listening

Attributes of Effective listening:

• Critical attributes– Receiving– Attending– Understanding

• Variable attributes– Responding– Remembering

Unit Commanders' Course 7

Effective Listening

Five Types of listening

• Informative• Relationship• Appreciative• Critical listening• Discriminative

Unit Commanders' Course 8

Effective Listening

Effective listening techniques

• Thinking about listening– Understand the complexities of listening– Prepare to listen– Adjust to the situation– Focus on ideas and key points– Capitalize on speed differential– Organize the material for learning

Unit Commanders' Course 9

Effective Listening

Effective listening techniques

• Feeling about listening– Want to listen– Delay judgement– Admit your biases– Don’t tune out “dry” subjects– Accept responsibility for understanding– Encourage others to talk

Unit Commanders' Course 10

Effective Listening

Effective listening techniques

• Doing about listening– Establish eye contact with the speaker– Take effective notes– Be a physically involved listener– Avoid negative mannerisms– Exercise your listening muscles– Follow the “golden rule”

Unit Commanders' Course 11

Effective Listening

Questions&

Answers