User Manual for

Servicedesk.com/HRPS

Information & Strategy Support (ISS)

• A step by step demonstration of how to use the

http://servicedesk.com/HRPS

How to submit a request

• Open your browser and log on to “servicedesk.com/HRPS”• You will see a page like this

• Click on the Request tab on top of the page

• You will get an User Login panel like this

• Login with default User ID : ********

and Password : 123456 then click

• On next step change the default password by putting your desired password on The New PIN Number field and

• Put your official email id on Personal Email field and click

• Select the particular request you want to submit from the Request Type field

• For example we select the request type Leave Application. After fill up the form accordingly press the submit button

• You will see a confirmation message of your submission

How to track a request

• Click on the Track field on top of the page

• You will see a page like this

• Here you can see the status of your request • If your line manager approves your request the value of Line Status would

be otherwise it will show • Upon receiving the Line Status HR will proceed further and

after final processing of the request HR Status will be

• An user can see the details of his request by clicking the Details button

• See the details

• When both Line Status and HR Status is user will have to give a feedback. Click the Feedback button

• Then submit the feedback

How to change user login password

• Click on the Account field where you can see your personal information

• In this page you will find a Change Login Password panel, from this panel you can change your password.

How to change line managers email id

• User might need to change the email id of his line manger when he gets promotion

• To change line managers email id click Account tab

• At the bottom of the page you will see a panel like this

• Now simply put the email id of your new line manger on the field Line Manager’s Email and click

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Thank You

04/12/2023 User manual