uxsg2014 and ux in software testing
TRANSCRIPT
The Xin UX
Ian PestelosHead of Quality, Oxygen Ventures AUExecutive Director, Test360
@ianpestelos #xinux
The UXSGExperience
context-driven testing
lean, agile, service design, ux
social sciences & law
counterstrike & rockman
UXSG 2014October 1-3, Singapore
what isuser experience (ux)?
UX DESIGN
UI DESIGN
Experience
changes
PEOPLE
People
changes the
EXPERIENCE
THE PEOPLETHE EXPERIENCE
UXSGMEET
experience ispersonal
not yourordinary coffee!
no wifi here? :(
Snack Stash Tea and Juice
Conferenceprototyping
networking lunch
wayfinding
Hands-OnExperience
Really cooleyetracking software
the place to be
Chargingstations
sketchnotes
yes, we complied... with a smile
and compliedagain, freely
+ smile
FRANKMEET
And people talk aboutthe #EarlyBird Pinoy
KEY INSIGHTS
EMOTION
DESIGN FOR
EMOTION INSPIRES ACTION
The goal of making messages “emotional” is to make people care.Feelings inspire people to act.
Chip and Dan Heath, "Made to Stick"
EMOTION
DESIGN FOR
OUTCOME
DESIGN FOR
UXSG 2014 Keynote: "Beauty and the Bank" by Jin Zwicky
EMOTION
DESIGN FOR
OUTCOME
DESIGN FOR
PEOPLE
DESIGN WITH
"We need to design service elementsas much for the person who deliversservice as we do for the customer."
Polaine, et. al., "Service Design"
UX in SOFTWARETESTING
LEAN TESTHow we've come up with
DOCUMENTATION
team profile
problem
Test artifacts are insufficient to communicate confidence and value
Project context has changedEarly 2014
Exploratory testing is becoming too unstructured
Emotion
Tester will use and ENJOY usingwill INSPIRE Tester to think
Tester WON'T HATE
will ENCOURAGE creativityfits the team's REPUTATION
Test doc that:
OUTCOME
Test doc that:
is SIMPLE
is RISK-BASED
EASY to write and maintainis COMPREHENSIBLE
fits in an AGILE environment
PEOPLE
PEOPLE
PEOPLE
FUNCTIONALITYSCENARIO
WATCH OUT FOR
WORKFLOW TEST
We ditched JIRA and just used GDocs + Collab
Experience changesPEOPLE
People changes theEXPERIENCE