VA & Planetree Design Principles

Practical Examples

from VISN 11

October 1, 2012

Introductions

• Robbert Sharrow, AIA, ACHA, EDAC • Michael Durand, PE, LEED AP • Albert Kahn Family of Companies

• www.albertkahn.com/patientcentereddesign

Overview • Framework

• VA, Planetree, & VISN 11 • Guiding Principles

• Practical Applications • Aesthetic Environment • Human Contact • Empowerment & Control

• Opportunities for You

VA & Planetree

Battle Creek VA Medical Center

VA Ann Arbor Healthcare System John D. Dingell VA Medical Center

• Aesthetic Environment • Create aesthetic environment,

especially elements of nature

• Human Contact • Foster human contact, continuity

of care, family involvement

• Empowerment • Provide empowerment, human

dignity & control

Guiding Principles

Angelica Thieriot Founder of Planetree

Guiding Principles • Aesthetic Environment

• Create aesthetic environment, especially elements of nature

• Human Contact • Foster human contact, continuity

of care, family involvement

• Empowerment • Provide empowerment, human

dignity & control

Aesthetic Environment • Influence of the Physical Environment

• Comforting to the senses • Enhance life’s journey • Focus on Veterans, caregivers & visitors

Aesthetic Environment • Practical Applications

• Décor standards • Concentrate on public areas • Views & access to nature • Wayfinding • Invisible architecture

Aesthetic Environment • Practical Applications

• Décor standards • Color uniformity • Natural palette of materials

Aesthetic Environment • Practical Applications

• Concentrate on public areas • First impressions • Entrances to site & building • Corridors, elevators & stairs • Gathering spaces

Practical Applications • B-7 Mental Health Clinic Renovations Battle Creek VAMC

Practical Applications • B-7 Mental Health Clinic Renovations Battle Creek VAMC

Practical Applications • Cafeteria Renovations Ann Arbor VAMC

Practical Applications • Cafeteria Renovations Ann Arbor VAMC

Aesthetic Environment • Practical Applications

• Views & access to nature • Authentic & simulated

Aesthetic Environment • Practical Applications

• Wayfinding • Signage • Visual identifiers

• Displays • Artwork

• Cleanliness

Aesthetic Environment • Practical Applications

• Invisible architecture • Engage the senses

Noise Control Ideas • Reduce noise levels • Cancel noise • Eliminate source of noise • Review policies & procedures • Track & measure

Guiding Principles • Aesthetic Environment

• Create aesthetic environment, especially elements of nature

• Human Contact • Foster human contact, continuity of care,

family involvement

• Empowerment • Provide empowerment, human dignity &

control

Human Contact Practical Ideas • Create destinations • Visitor policies • Sleeper sofas in

Veteran rooms • Stools for caregivers • Folding chairs • Group seating

Practical Applications • Waiting Room Renovations Ann Arbor VAMC

Practical Applications • Waiting Room Renovations Ann Arbor VAMC

Practical Applications • Public Gathering Space Aleda E. Lutz VAMC

Guiding Principles • Aesthetic Environment

• Create aesthetic environment, especially elements of nature

• Human Contact • Foster human contact, continuity

of care, family involvement

• Empowerment • Provide empowerment, human

dignity & control

Empowerment Practical Ideas • Education/Choice • Control of Environment • Personalize • Technology

Opportunities for You • Start Small • Brainstorm Ideas

• Facility Assessment, Patient Mapping, First Impressions

• Communicate with Key Personnel • Planetree Coordinator, Contracting

Officers, Interior Designers, End Users

• Advocate, Teach, Inspire

Open Discussion / Q&A

http://www.albertkahn.com/patientcentereddesign.cfm