[webinar ppt] the new age of consortia

Copyright 2014 www.tavisca.comTavisca is a registered trademark

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The New Age Of Travel Consortia

Travel technology knowledge forum

Webinar

Technologies that help create lasting value for affiliate members

6th Jan 2014

http://www.tavisca.com/


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About the presenters

Varun JainPresident Engineering-Tavisca SolutionsHas built technology that has helped host agencies and consortia’s offer better value to member agencies using technology.

Kaustubh LatkarGM -Tavisca SolutionsHas worked with travel businesses across the world to implement relevant technology that brings sustainable benefits

Email: [email protected]


blog.tavisca.com



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Most agency members would give these reasons for sticking around..

ConsortiaHost agencies B2B networks Home based agencies

• Tech tools• Promotion Support• Commission• Networking events• Marketing support• Customer services• Training



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What makes members leave ?



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Creating a Niche

Tracking business

Tools to handle customers

Onboarding

The fundamental needs of a member agency



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Onboarding - How quickly and easily can a member join up ?

Where can technology help …

Tools to handle customers - How quickly can tools be set up for members ?

Tracking business - How well can members track their business ?

Creating a Niche - What tools do are available for member agency to create a niche?



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The 4 step process for evaluating consortia technology

Step 1

Onboarding – How quickly can consortia set up member logins ?

The time it takes to order a cup of coffee



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Step 1. Onboarding – How quickly can a consortia set up member agencies



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Step 1. Onboarding – How quickly can consortia set up member agencies



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Step 1. Onboarding – How quickly can consortia set up member agencies



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Checklist – How quickly should consortia set up member agencies

Check list for success

Store all business information of the member quickly

Automate tools for relationship managers to help members with bookings whenever needed from DAY 1

Send a secure invitation for the member to complete their profile with the consortia



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Step 2Tools to handle customers – How quickly can tools be set up for members ?

Enable inventory and booking capability quickly



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Step 2. Tools to handle customers – How quickly can tools be set up for members ?



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Checklist – How quickly can tools be set up for members ?


Quickly enable inventory for the member by creating a system of POS (Point of Sale)

Enable products (Air, Hotel, Car, Activities, Insurance) at the click of a button

Quickly create a website using readymade website skins

Have a single process to get the member agency up and running



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Questions ?

Tip :

You can ask questions by clicking on the raise hands icon and by typing in the question in the message box



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Step 3Tracking business -How well can members track their business ?

The Mid-office



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Step 3. How well can members track their business ?The Mid-office

Nebraska Travel – Welcome Kelly



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Checklist – How well can members track their business ?

Check list for success- The Mid-office

Ready-to-go mid-office for members to track their bookings

Transparently access information such as commissions earned

Track all communication with customers



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The 4 step process of evaluating consortia technology

Step 4Creating a Niche – What tools are available for a member agency to create a niche?

Member agencies can load regional

inventory ( Contracted hotels, activities)



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Step 4Helping your member agencies create their own niche

• Every member agency can create a regional niche by negotiating contracts with local hotels and activities providers.

• Consortia technology should leverage this strength by letting member agencies add such niche inventory to the common pool.



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Checklist – Helping your member agencies create their own niche


Leverage local & regional niche of member agencies

Offer and inbuilt Inventory manager for members to load their negotiated inventory

Openly promote each members agencies inventory to other members

Help create members sell their regional inventory( Hotels, Activities)



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Summary – The 4 step process to evaluating consortia technology

Store all business information of the member quickly Help members with bookings whenever needed from DAY 1 Use secure technology practices ( Member profiles)

Creating a Niche

Tracking business

Tools to handle customers

Onboarding

Use POS (Point of Sale) approach – Enable bookable inventory from DAY 1 Enable products (Air, Hotel, Car, Activities, Insurance) at the click of a button Quickly create a website for the member using readymade website skins

Ready-to-go mid office for members to track their bookings Transparently access information such as commission earned Track all communication with customers

Offer and inbuilt Inventory manager for members to load their negotiated inventory Openly promote each members agencies inventory to other members Help create members sell their regional inventory( Hotels, Activities)



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Questions ?

Tip :

You can ask questions by clicking on the raise hands icon and by typing in the question in the message box



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Webinar Recording & our complimentary checklist

Webinar recording would be made available to participants

Complimentary ‘Ready Reckoner’ for evaluating technology



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Tavisca – Contact us

For any additional information and in-depth support on choosing travel technology, do get in touch with us on

[email protected]

www.tavisca.com

@Tavisca



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About the presenters




[webinar ppt] the new age of consortia

Travel

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agency members

member agencies10 copyright

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consortia11 copyright

step process

midoffice20 copyright

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