Welcome to the

NENA NG9-1-1 Tutorial

as of March 6, 2011

[To see animation, run in PowerPoint presentation mode]

Intent of this Document

Present information on NG9-1-1 and the transition to it

Provide a high level overview to make you conversant

Not a complete picture with all the detailsNot intended to make anyone an expert in

NG9-1-1

The 9-1-1 Service Processfrom Caller to Calltaker and Beyond

- The Access Provider and the Service Provider are often the

same company, but do not have to be.

- The E9-1-1 Network is usually built to support multiple

counties, but may be sold to individual counties.

- * There does not have to be a Service Provider at all

Caller

Access ProviderService Provider*

E9-1-1 NetworkPSAP CPE

Telecommunicator

E9-1-1 Components (for wireline)

Originating Calls Emergency Service Providers

Selective Router

CLECs

ILECs

SecondaryPSAPs

Primary PSAPs

Other ES Providers

SR DB

ALI

DBMSWireline Subscriber Records MSAG

CO

CO

Add Cellular E9-1-1 Components

Originating Calls Emergency Service Providers

Selective Router

WSPs

CLECs

ILECs

SecondaryPSAPs

Primary PSAPs

Other ES Providers

SR DBCellularDynamic Updates

MPC

Difficult and costly to integrate new call or messaging sources, and the corresponding data needs.

PDE ALI

DBMSWireline Subscriber Records or Cellular Shell Records

MSAG

CO

CO

MSC

Adapt for VOIP - E9-1-1 Components

Originating Calls Emergency Service Providers

Selective Router

VSPs

CLECs

ILECs

Secondary PSAPs

Primary PSAPs

Other ES Providers

SR DBVoIP

Dynamic Updates

VPC

Difficult and costly to integrate new call or messaging sources, and the corresponding data needs.

ALI

DBMSWireline Subscriber Records or VoIP Shell Records

MSAG

CO

CO

Customer Info

Internet

ESGW Net

What’s Driving NG9-1-1- Newer Technologies/Services

- Text, Image, Video, Telematics, Sensors, Subscriber Info

- Improve Survivability- Network Resilience, Virtual PSAPs

- Improve Interoperability and Information Sharing

- Need to “Mainstream” 9-1-1 Technology

How NG9-1-1 is Different

- Technology:- Packet Based vs Circuit Switched

- Functions: - Replicates E9-1-1 capabilities- Adds new capabilities- GIS vs Tabular MSAG

- No longer a ‘local’ service:- Interoperability at county, region, state and

national levels

NG9-1-1 Myths

NG9-1-1 will cause a PSAP to be overwhelmed with more and new data elements from new types of devices

NG9-1-1 will improve wireless and nomadic VoIP E9-1-1 accuracy and routing

NG9-1-1 will make text-to-9-1-1 available to all callers

NG9-1-1 will eliminate prank or harassing calls

NG9-1-1 Myths NG9-1-1 will enable call back to Non-

Service Initialized (NSI) wireless handsets

NG9-1-1 will save money

All connected devices will know and report their own locations without action by the PSAP

NG9-1-1 will eliminate all known and unknown issues with E9-1-1 and usher in an era of peace and prosperity

NG9-1-1 Reality

• NG9-1-1 by itself will not enable text to 9-1-1

• NG9-1-1 is designed to support text when available

• Standards work is underway in the wireless industry to support future types of text messages

• NG9-1-1 will not eliminate prank or harassing calls

• NG9-1-1 will not enable call back to NSI wireless devices

NG9-1-1 Reality NG9-1-1 will enable more - but it may

not cost less. In the short term, overall costs will be

higher because legacy networks must be maintained while NG9-1-1 systems are being deployed

NG9-1-1 defines what information is desired/required from originating networks, but does not define how those networks function internally

WHERE ARE WE GOINGAND

HOW DO WE GET THERE?

E9-1-1 vs NG9-1-1 Complex analog trunking

and data network Class 5 switch for Selective

Router Translation based control Limited to voice calls Data bandwidth 20 char

(digits) Complex Emergency

Gateway Network for VoIP Custom interfaces for each service type

Engineered, managed IP networks (ESInet) IP software selective routing function GIS and database controls Voice, text, video Bandwidth unlimited Direct handling of Internet sourced calls Standard IP interface

for all service types

TransitionTwo basic ways

Conversion from today’s 9-1-1 direct to NENA defined NG9-1-1 using transitional interfaces

Using an interim IP system approach, then converting to NG9-1-1

Transitional NG9-1-1NG9-1-1 is designed to use IP end-to-end - where

mainstream telecommunications is headed

To avoid major design changes in the future, the core architecture (NENA `i3’) is oriented to the expected end-state

In the meantime…

Gateways in and out will allow current OSP and PSAP interfaces to work during transition

Current cellular and VoIP location data processes are accommodated until they convert to IP interactions

Baseline NG9-1-1Describes a basic set of features & functions that

constitute a NENA Standards-based Next Generation 9-1-1 solution, on the path to an end-state i3 architecture. ..

…Must include the functions of today’s E9-1-1 system, replicated in IP protocol and structures as defined by NENA NG9-1-1 standards, including all network and PSAP components of the system …

…The basic ability to support non-voice multimedia, such as text and video.

NG9-1-1 Basics

NG9-1-1 System

Procedures +Databases +

i3 Architecture +ESInet within IP network

Terminology Emergency Services IP Network (ESInet)

A privately managed IP transport network that may be shared by multiple agencies

i3 Standard requirements, architecture and functions Including the Emergency Services Routing Proxy

(ESRP) and the Emergency Call Routing Function (ECRF).

NG9-1-1 The set of network elements, software applications,

databases, CPE components, and operations & management procedures required to provide Next Generation emergency services.

ESInet

Page 20

• Combination of multiple transports.

• Can interface with other networks.

• Coexistence with other ES applications.

ESInet Concept

The ESInet is the red lane on this data superhighway. NG9-1-1 and other emergency services application sets run on the ESInet.IP network logical segment = ESInet for emergency services call traffic

The blue lanes are for other non-emergency services

“I-95”

IP Radio

Poison Control

N11 / CAD-to-CAD

9-1-1 Law, Fire, EMS

IP Network

NENA NG9-1-1 System

ESInet

i3 Architecture

ServiceOperations Procedures

Policy Rules DB

Geospatial DB

GIS source data Policy Rules and management

PSAPs

PSAPs

Other Emergency Entities

Originating Service Providers: Wireline, Wireless, VoIP, etc

NG9-1-1 System

Page 23

Functional Entities

PSTN

Internet and Other ESInet’s

SS7E-MF

SS7E-MF

SS7E-MF

CO/SR

CO/SR

CO/SR

LNG/LSRG - PIF

LNG/LSRG - PIF

SIP

SIP

SIP

ESRP – Emergency Services Routing Proxy

LIS – Location Information Server

BCF – Border Control Function

ECRF – Emergency Call Routing Function

GIS“ALI”

LPG

Legacy PSAP

TDM

NG PSAP

IP Host Host Client

IP

SIP SIP

SIP

SIP

LoSTLoSTHELDETC

LIF

NIF

ESInet

DB Mgmt- GIS- ALI- Policy Routing etc

The `i3’ specification describes the technical functions and interfaces

NENA NG9-1-1 Elements

LegacyPSAP

ESInet

ECRF

LNG

NENA i3 orSIP capable

PSAPESRP

LIS

LVF

BCFLPGSubscriber

Database

Carrier TDM

Networks

Carrier IP

Networks

Internet BasedService

Providers

Telematics /TelemetricsProviders

Multi-Media

PRF

NENA NG9-1-1 – i3 ElementsSimplified Diagram (with English subtitles!)

LegacyPSAP

ESInet

ECRF

LNG

NENA i3 orSIP capable

PSAPESRP

LIS

LVF

BCFLPGSubscriber

Database

Carrier TDM

Networks

Carrier IP

Networks

Internet BasedService

Providers

Telematics /TelemetricsProviders

Multi-Media

Location Info

9-1-1 CallRouting Control

Gateway

Gateway

Pictures, Video, Graphics

Border Control

Subscriber Info

Inputs Outputs

PRFPolicy Routing Function

Transitional NG9-1-1 (simplified)

Originating Calls Emergency Service Providers

ESRP Selective Routing Function

VSPs

WSPs

ILECs CLECs

Secondary PSAPs

Primary PSAPs

Other ES Providers

VoIPDynamic Updates

VPC

State or Regional IP Networking, IP software services, GIS and database controls

*Emergency Call Routing Function is national level from Internet

\

ALI DBMS or LISWireline Subscriber Records

and VoIP Shell Records

GIS

CO

MSC

Customer Info

Internet

GW

GW

ECRF*ECRF

Validation

Mapping

ESInets

LoST

Calls & Messages EnterThree options from Originating Service Providers:Through the current Selective Routing switch and

a Legacy SR Gateway

OSP SR LSRG NG9-1-1Through a Network Gateway

OSP LNG NG9-1-1Direct via IP and SIP protocol

OSP (IP/SIP) NG9-1-1

= IP

Calls & Messages Enter

Through the current Selective Routing switch and a Legacy SR Gateway

OSP SR LSRG NG9-1-1

but SR has split service:

OSP SR Other Counties still on E9-1-1

LSRG for NG9-1-1 Counties

= IP

Data Base ManagementGIS and Geospatial Routing DBValidationRouting ControlPolicy RulesData Access rulesSystem LoggingDetail Call RecordsSecurity

Long term NG9-1-1 Components (simplified)

Originating Calls Emergency Service Providers

IP Selective Routing Function

VSPs

WSPs

ILECs CLECs

Secondary PSAPs

Primary PSAPs

Other ES Providers

*Emergency Calling Routing Function is national level from Internet

\

GIS

CO

MSC

InternetECRF*

ECRF

LVFValidation

Mapping

ESInets

Local GIS data is ‘published’ to user points

All interfaces to ESInet are IP and include caller location, data

LoST

The Nature of NG9-1-1Designed to support interoperabilityDesigned with open standardsDesigned for and enables open competition

by component through interface standardsEnables a transition to competitive service

provider environmentCauses a need for regulatory (and

legislative) change

NG9-1-1 Added FeaturesGIS based routing controlLocation data transported with the callAdditional types of calls and messagingAdditional data Virtual PSAP capabilitiesAdded alternate routing options (ex: sensing

PSAP status)Direct control of call management [PRF]?

How an NG9-1-1 Call Works

ESInetOriginating Network

GIS Data Layers

34

LIS

ECRF

GISLocation to Service Translation (LoST)

Location Query to Location InformationServer(LIS)

Location response (civic or geo) – pre-validated

Device acquires location before a call is made

Device (or network) queries ECRF for routing

ECRF provides next hop routing - ESRP 1

Basic Call Flow in NG9-1-1

ESRP 1

ESInet

Can be ALI

35

LIS

ECRF

LoST

Originating Network

Call is placed

Call is sent to ESRP 1 with the location

LIS is re-queried for any updates to location

ESRP queries ECRF for next hop

Basic Call Flow in NG9-1-1

ESRP 1 ESRP 2

ESInet36

LIS

ECRFLoST

Originating Network

“Next Hop” Routing

Call is sent to ESRP 2 with location

LIS is re-queried to update location

ECRF is queried for next hop

Basic Call Flow in NG9-1-1

ESRP 1 ESRP 2

PRF

ESInet

PolicyRules

37

LIS

LoST

Originating Network

“Next Hop” Routing

Policy Rules are evaluated at each hop

Call is sent with location to PSAP

LIS is queried to obtain any updated location information

Basic Call Flow in NG9-1-1

ESRP 1 ESRP 2

PRF

ESInet38

LIS

LoST

MediaCall is Connected to PSAP

Media is established between PSAP and callerMedia can be any combination of Voice, text, data, video, etc…

LIS is queried for any updated location information

Originating Network

Basic Call Flow in NG9-1-1

NG9-1-1 ConceptsThink of your NG9-1-1 system as one element

of an interconnected public safety and security system

County - Regional – State – National – International

Expansion of, and beyond the traditional PSAPFusion CentersVirtual PSAPsTrauma CentersPoison ControlEmergency Operations Centers

NG9-1-1 ConceptsMore direct control of system capabilities by

9-1-1 Authorities and PSAP managementGIS data updated electronically, to control

validation and routingElectronic access to interactive validation data

by service providersRouting control and options controlled in

databases directly accessible from 9-1-1 Authority and PSAP database terminals, or other authorized remote access points

NG9-1-1 ChallengesCosts

Most pricing is custom at this stageDouble costs during transition

Relationship of cost to implementation scopeBigger geography equals better price

performance

Jurisdictional Impacts If multiple services on ESInet, who is in charge?Shared usage and costs means shared

responsibilities

Regulatory Challenges

Regulations Should Allow:Your NG9-1-1 provider to be different than your

current E9-1-1 providerYour NG9-1-1 IP infrastructure provider to be

different than your NG9-1-1 services providerChoice of service providers

See:NENA NG9-1-1 Transition Policy Implementation Handbook

Funding ChallengesPSAP Authorities must be allowed to accrue

funds to build ESInets and NG9-1-1 while still paying for and operating legacy networks

Consider different funding sources:IP access providers?Pre-paid wireless?

Consider new payment terms for 9-1-1 feesMore sources/lower fees?

NG9-1-1 User BenefitsThe light at the end of the tunnel…

Text/IM to 9-1-1Files to 9-1-1 , such

as photos or video clips

Streaming videoTelematics and

sensor dataNomadic and/or

mobile call taker workstations

PSAP “on-the-fly” or Virtual PSAP

Policy-based alternate routing with new options

Additional Policy-based routing for:Language

preference of caller

Type of technology in use (IM, Sensor, Satellite phone, etc.)

NENA Standards and Documentation

What’s done?GIS basics and preparationIntro to NG9-1-1 databasesPolicy changes for NG9-1-1 (funding

recommendations, regulatory and legislative changes, jurisdiction issues)

`i3’ architecture specification, Version 1

NENA Standards and Documentation

What’s in progress, re baseline NG9-1-1?Specifics on NG9-1-1 databases and

managementESInet Design guidelinesSystem operations, PSAP operationsTransition Options and PlansSystem Management GuidelinesSDO convergence over time

List and status: www.nena.org, then Programs, NG9-1-1 Project, Standards Status

Testing – ICE and PilotsIndustry Collaboration EventICE Interoperability Testing underwayNENA Project sponsored, Vendor managed Eight ICE events planned, three are completed

Distributed Pilot testing planned for 2011At least five sitesResults: Recommended testing content

NENA Policy Handbook

State-Level 9-1-1 Leadership and Coordination Funding the NG9-1-1 System Addressing Transitional Regulation/Legislation/Tariff Modifications to Enable Next Generation 9-1-1

Deployment Establishing State-Wide Emergency Services IP

Networks

(ESInets) Confidentiality, Disclosure and Retention of 9‑1‑1 Call

and

Other Emergency Information Next Generation 9-1-1 Liability Issues Develop a Strategy and Implement Recommendations

EducationNENA/APCO Joint Education Steering Committee

Formed late Spring 2010Reviewing identified stakeholder groupsAssessing/Identifying requirements for

stakeholders that will need to better understand some or all aspects of NG9-1-1

Working with NENA EAB and APCO Institute for education delivery

EducationChallenges

Must baseline everyone’s level of understanding of NG9-1-1 before more material is introduced

Which topics are the most critical?How much content is “too much” ?Identify effective delivery methods for

targeted topics and stakeholders

NENA NG9-1-1 Project

NENATechnical Committee

NG9-1-1TransitionCommittee

Project Lead Team

ICE Steering Committee

NG Partner Program

NENAOperations Committee

Education Steering Committee

NENA / APCOVendor based

Contact: Roger Hixson, rhixson@nena.org

Q and A