wireless manager january 2012. what is wireless manager? a web based tool designed for wireless...
TRANSCRIPT
Wireless Manager
January 2012
What is Wireless Manager?A web based tool designed for wireless portfolio management
Custom ordering portal
Ticketing system
Hierarchical approval system
Manage & control orders
PO/DO call order tracking
Asset tracking
Customized reporting
Track purchase orders
Online care support
Staging and logistics
Custom customer support
2
Hierarchical Approval Control
3 levels of approval(concurrent or global)
Ensures your ordering
policies are controlled
System provides flexibility
so approvers can be
selected
Complete communication
process for real-time
updates
3
Customized Navigation
Place Individual Orders
Place Bulk Orders
Order Accessories
Get Reports
View Account Information
Customer Care
Asset Management
Telecom Expense
Management (TEM)
P.O. Tracker
4
Online Ordering
Site is designed with
pre-approved devices, plans
and accessories
Complete device
management
Hierarchical approval
process for all orders
User-friendly controls
5
Ordering Devices
Online Ordering
Ordering Solutions
Order pre-approved
solutions
Hierarchical approval
process
User-friendly interface
Customized solutions to
meet your needs
Create bundle programs
6
Online Ordering
Ordering Applications
Order pre-approved
applications
Hierarchical approval
process
User-friendly interface
Customized solutions to
meet your needs
Only show apps your
company approves
7
Wireless Manager
Custom Ordering Portal
Secure and Easy to use
Hierarchical Views & Approval
System
Manage & Control Orders
Online Care Support
Approved devices, plans and
accessories
Device management
Shopping Cart view
Track change requests
Email, Chat, Call or online
support
8
eProcurement
Asset Tracking
Track your Assets
Users
Departments
Agencies
Devices
Rate plans
Applications
Plan expiration dates
9
Custom Reporting
Real Time Data
You customize the reports
you want
Save reports to review
on-demand
Link and Track internal
purchase order numbers to
Sprints orders
Export reports to Excel
10
Staging & Fulfillment
Scan receive
Audit against order
Capture all device
numbers
Charge battery
Test battery
Verify Keyboards
Test Voice
Test Data
Verify Activations
Set device wizards
Set device standards
Label device and box
Verify in-box contents
11
Insert customer
instructions
Insert Tips
Label device screens
with next steps
Pair up with additional
accessories or items
Load Screen Saver
WPA Encryption
Configure talk groups
Configure group
connects
Disable cameras
Disable blue tooth
Solution provisioning
New OS image
Add memory
Manage Inventory
Link device to customer
proprietary devices
Normal Staging Additional Staging
Customer Service & Support
Team has over 130 years of telecom experience
Team is cross-trained and is required to go
through quarterly trainings
Systems and IT support in-house to make real-
time enhancements
Industry-leading call center performance
1-2 hour resolution time SLA’s
Fully-staffed from 8am to 8pm EST with after
hours support 7 days a week
Focused on taking the hassle out of managing
telecom
Manages invoice/billing disputes
Ticket management
Email, On-line Chat, Toll Free
12
Implementation Process
We listen to your needs and understand your unique requirements
We help determine best practices
We then build a customized solutions set
We work with you to develop improved processes
We deliver, outline and agree
to SLA’s
We provide Wireless policy
tools and support
13
Process Documents & Strategic Planning
14