© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained

herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

Workplace Services

.

GSS America’s Workplace service & Solutions would deliver high performance through a more reliable, less

expensive and more secure end-user computing environment

GSS Workplace services Overview & Landscape

Wintel server migration &

management

Desktop Virtualization

Desktop Management

Messaging & Collaboration

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Service Descriptions

• Provide First Level Extended Support for Infrastructure and Applications

• Receipt, analysis, classification, recording of incidents

• Catch , Log and Dispatch calls

• Password resets

• Remote Logging-in to the point of failure and applying relevant SOP for resolution

• Pro-active monitoring using enterprise tools

• Adhoc Reporting

24 x 7 Dedicated as well SharedDesk @ Customer Requirements

COST RED

UCTIO

N

Hig

h En

d U

ser E

xper

ienc

e

GSS IT Help Desk Services

Application & Infrastructure Environment Change support

E-mail

Voice(1800-xxx)

Chat

Agent

End User

OnsiteSupport

Servers/Desktops/Applications

Infrastructure and Application Support (Vendor/OEM) (l-4)

Infrastructure and Application Support (Vendor/OEM) (l-4)

Cate

goriz

ation

Reso

lutio

n

Logg

ing

Helpdesk (L-1)

Esca

latio

n

Tech

nica

l Sup

port

(L-2

)

Prac

tition

ers

Supp

ort (

L-3)

CDBM

Call log DB

Knowledge Shop

Reports/Graphs

Discovery/Assets

Alerts/Notifications

Staging

3

Service Descriptions

24 X 7 support Model

24 X 7 support Model

GSS Desktop Management Services

•Deskside services

•User Account Management

•Antivirus & Patch Management

•Software Distribution

•Asset Tracking

•Printer Support

•Install – Move – Add – Change Support

•Breakfix Support

•Handheld Management

•Vendor Management

4

Service Descriptions •OS Migration services

•Application Compatibility testing services

•Office compatibility testing services

•Office Migration services

•SOE build and Customization services

Technology Platforms•Windows XP, Vista & Windows 7

•Office 2003, 2007 and 2010

Windows XP

Windows Vista

Office2007

Office2003

Automated Migration with ZERO data loss

GSS Desktop Migration Services

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Service Description• Architect and design services

• Wintel server Build, Management and monitoring services

• Active Directory Implementation ,Migration and Management services

• Assessment and Capacity planning services

• Virtualization and Consolidation services

Technology Platforms•Server 2003, 2008 and 2008 R2

•AD 2003, 2008 and 2008 R2

•Microsoft Terminal servers

GSS Wintel Remote Server Management & Migration Services

Offshore – Onsite Hybrid Model Microsoft Best Practices Tool Based Approach

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Service Descriptions•Architect and Designing Messaging infrastructure

•Microsoft Exchange 2003, 2007 and 2010 remote administration and support services

•Microsoft Exchange Migration and Implementation services

•MOSS implementation, remote administration and support services

•Microsoft Unified Communication design & implementation services

Technology Platforms

•Exchange 2003, 2007 and 2010

•Sharepoint 2007 and 2010

•Microsoft OCS 2007 & 2010

GSS Messaging & Collaboration Services

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Service Description•MSI package creation services

•MSI package QA services @ Customer process & policies

•Application upgrades and patch creation (MSP)

•Automated Package distribution ( Single / Multisite )

GSS Application Packaging & Distribution Services

Technology Platforms•Windows XP

•Windows Vista

•Windows 7

8

Q & A

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© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

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