worksite analysis for job coaches webinar · 2014. 7. 21. · 3 month&& upcomingtrainings...
TRANSCRIPT
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Worksite analysis for Job Coaches Webinar
July 21, 2014
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Worksite Analysis
Dennis Cleary, MS, OTD, OTR/L Assistant Professor
Division of Occupational Therapy The Ohio State University
Transition, Employment and Technology Laboratory (TET Lab)
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Month Upcoming Trainings
June 30, 2014 Task analysis for job coaches
July 21, 2014 Worksite Analysis for job coaches
August 28, 2014 Tablet Computers and Smartphones as workplace supports
September 2014 The Role of the Occupational Therapist in supporting employment
October 2014 The Role of Rehab Engineering and the Assistive Technology Center in supporting employment
November 2014 Video Resumes and Professional Portfolios: Presenting Job Seekers in the best light
January 2015 Augmentative Communication Devices as employment supports.
February 2015 Employment supports for those with IDD and Autism.
March 2015 Employment supports for those with Physical or Sensory involvement.
April 2015 The Job Matching Process
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Nisonger Center University Center for Excellence in Developmental Disabilities
TOPS Postsecondary Program • Projectsearch.us Model • Combines internships, daily
living skills, academic skills and social integration into campus life with the goal of positive employment & life outcomes
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Learning Goals: After participation in this training you will be able to: 1. Describe worksite analysis and natural supports. 2. Identify ways to approach a worksite about
internships, job shadowing, and employment opportunities for individuals with disabilities.
3. Conduct a basic worksite analysis 4. List strategies to facilitate building natural supports. 5. Identify how technology can be used to support and
simplify worksite analysis
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A – Blank worksite Analysis template B – Dental Assistant information from O*Net C – Worksite Analysis for the Dental Clinic D – Dental Clinic Task Analysis E – This presentation as a PDF
You should have…
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Differentiating Task Analysis from Worksite Analysis
Task Analysis to mop the floor 1. Gather necessary supplies 2. Add ¼ cup floor solution into bucket 3. Fill water to bucket to fill line with hose 4. Put clean mop in water 5. Go to assigned cleaning area 6. Put up ‘wet floor’ sign 7. Put mop in ringer and squeeze hard 8. Place mop on floor 9. Mop the floor (some may need detail) 10. Take mop back to maintenance closet 11. Hang mop to dry 12. Empty out mop water
Tasks for this worksite 1. Mop the floors 2. Sterilize the weight
machines 3. Sterilize the dumbbells 4. Put weights away 5. Beat The team up north
Gardner-Harbeck, J. L., & Fisher, T. (2011). Computer workstation analysis: A case study of an occupational therapy intervention. Work, 40(4), 369-374.
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Person
Environment Task
Occupational Performance
Scope of Worksite Analysis for Today
Cronin, S., Curran, J., Iantorno, J., Murphy, K., Shaw, L., Boutcher, N., & Knott, M. (2013). Work capacity assessment and return to work: A scoping review. Work, 44(1), 37-55. Watson, D. & Wilson, S. (2003). Task analysis: An individual and population approach. Bethesda, MD. AOTA Press. .
Environment: 1. Physical 2. Social 3. Cultural 4. Temporal 5. Virtual 6. Personal
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Context/Environment
1. Physical Environment/Context Natural environment, Built environment, lighting, sensory, objects, spaces, tools, materials, technology…
2. Cultural Environment/Context Ethnic, racial and ceremonial practices; routines associated with ethnicity or religion
3. Temporal Environment/Context Age, life state, health status, time of day, deadlines
4. Virtual Environment/Context Communication occurs in the absence of physical contact
5. Personal Environment/Context Demographics, socioeconomic status, life experiences
6. Social Environment/Context Relationships, patterns of relationships, social groupings, social expectations, social routines) – Natural Supports!
Watson, D. & Wilson, S. (2003). Task analysis: An individual and population approach. Bethesda, MD.AOTA Press.
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“…the involvement of worksite personnel and others in providing support to employees with disabilities. Natural supports may be described as any assistance, relationships, or interactions that allow a person to secure, maintain, and advance in a community job of his or her choosing in ways that correspond to the typical work routines and social actions of other employees and that enhance the individual’s social relationships.”�
Natural Supports on the Worksite Defined:
Rogan, P., Hagner, D., & Murphy, S. (1993) - Natural Supports: Reconceptualizing job coach roles. Downloaded from: http://www.worksupport.com/main/downloads/article15.pdf
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Environmental Natural supports 1. Physical 2. Cultural 3. Temporal 4. Virtual 5. Personal 6. Social Watson, D. & Wilson, S. (2003). Task analysis: An individual and population approach. Bethesda, MD. AOTA Press.
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1. Help individuals make good matches 2. Encourage interaction from the start 3. Help individuals develop ‘soft skills’ 4. Encourage the employee to share likes
and preferences with coworkers 5. Train coworkers separately on disability
issues
Strategies to help build natural supports.
Carter, E. W., Austin, D., & Trainor, A. A. (2012). Predictors of postschool employment outcomes for young adults with severe disabilities. Journal of Disability Policy Studies, 23(1), 50-63. Alquraini, T., & Gut, D. (2012). Critical components of successful inclusion of students with severe disabilities: Literature review. International Journal of Special Education, 27(1), 42-59.
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1. Be positive and address potential fears up front 2. Use terms employers understand* 3. Make an appointment at a convenient time for the
employer. 4. What does the employer want you to know about the job? 5. Will you be able to have a copy of the job Description? 6. Who will you be able to observe doing the job? 7. Will you be able to take photos or video? 8. Look at Onetonline.org for corresponding information. 9. Follow Lucia Vandine’s advice:
How to Approach a Worksite
* Unger, D. D., Parent, W., Gibson, K., Kane-Johnston, K., & Kregel, J. (1998). An Analysis of the Activities of Employment Specialists in a Natural Support Approach to Supported Employment. Focus On Autism And Other Developmental Disabilities, 13(1), 27-38.
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How to Organize a worksite Analysis?
How do we help the individual organize and learn multiple tasks
with many moving parts?
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1. Clean chairs between patients 2. Sterilize Equipment 3. Setup dental trays and restock
supplies 4. File patient’s charts
The Four main tasks of a Dental Assistant
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1. Put on gloves. 2. Identify dirty instruments (in dirty
instrument area) 3. Opens the lid of the sterlizer, put
dirty dental instruments inside. 4. Turn Cleaner on. 5. After cleaner is finished (light
and timer go off) change gloves 6. Place clean instruments away in
their proper drawer
Sterilize Equipment
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Setting Trays and Stocking supplies 1. Look at a chart to determine the number of trays
needed to prepare for the next day. 2. Sets out the number of trays needed. 3. Place a liner on each tray. 4. Consult a picture of a completed tray to see all
supplies needed for each tray. 5. Open cabinets that
hold stock 6. Place all necessary
dental equipment on each tray.
7. Place tray on shelf 8. Restock low supplies…
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1. Obtain Files from on top of filing cabinet.
2. Read label on the patient’s file 3. Locate the corresponding file
drawer. 4. Open the correct drawer. 5. Place the file in the drawer. 6. Repeat until all files are done.
Filing
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Physical Environment
Temporal Environment
Personal Environment
Social Environment
Clean Chairs
Sterilize Equipment
Setup Dental Trays
File Charts
Intermission! What Questions do you have? Please type them • While I am answering questions, thinking about Environmental factors for
each of the four tasks the dental hygienist has, and • What task is first, second, third, fourth?
Also consider Cultural and Virtual Environments
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Physical Environment
Temporal Environment
Personal Environment
Social Environment
Clean Chairs Noise, Drills, smells,
Must be done between patients
Dental history In Public View in a dental office
Sterilize Equipment
Hot tools, sharps
Must watch timer on machine
May not like timers. Must be sterile.
In Back room alone
Setup Dental Trays
Tray must match the photo precisely
Must be ready for the dentist or hygientist
Must be correct for the dentist
In Back room alone
File Charts
Must be correct (or patients disappear)
Patients for next day must be done
May have issues with academic success
Adjacent to administrative assistant
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1. Cleaning the Chairs is very time sensitive 2. Sterilization is timer sensitive (the task
gives feedback when done) 3. Trays have some play, but cannot go
down to zero 4. Filing has the least time sensitivity, so it
has the lowest priority
Sequencing and Timing of these Tasks
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1. Can they manage the entire job at once? 2. Can they start at a time/day when it is less busy? Can
they practice away from the job? 3. In what sequence will they perform the tasks? 4. How will they learn the tasks? Is the worksite analysis
for you or for the employee?
Teaching this job to an employee
Ø Paper, photos, video, book or tablet/smartphone? Ø Forward or Backward Chaining? Ø Do you need to Adapt/Modify the task? Ø Are accommodations needed? Ø Will it just take repetition to learn? Ø How do you fade your interventions?
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• Schedule practice sessions when patients are not present – employees can complete tasks comfortably without worrying about the ‘chair’
• Use video prompting to teach individual tasks • Create pictures of the task analysis • Modify tasks to increase independence • Job carving: What if you can do ¾ tasks? • Take advantage of natural supports
Success for the Dental Assistant Job
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How technology can be used to support and simplify
worksite analysis
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Job Coach Lisa performing the task
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This app helps improve memory skills, emotional expressions, and establishing relationships with peers through better communication. Caregivers are able to take photos and videos easily, and children are able to use the “Play My Day” slideshow to review activities and people.
Myday.org Cost For 1 person, $2.99/month For 2-9 people, $1.99 per month
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Work Autonomy App This app allows individuals with disabilities to track concrete information about their work in the following sections: messages, schedules, and/or production. Each section can be formatted in a variety of methods (video, photo, text, and/or voice) in order to meet the communication and processing needs of each individual.
Ableopps.com Cost $189.99
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Impact Everyday This app uses digital imagery and videos to help others learn basic skills, stay on schedule, manage challenges, and express preferences. Photo and video-based instructions can be created and accessed easily. Real time data will allow caregivers to measure the child’s progress, as well as increasing awareness to all about the child’s strengths and weaknesses.
Impactautism.org Cost App is free, but has a one-time license cost of $64.99
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• Now, Go out and win the Job Coaching Heisman!
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• From last month… • Original 1950 • Story of Frank Gilbreth • Task and Motion analysis
and efficiency expert • Nothing like the Steve
Martin version!
