2005 Citizen Survey

Final ReportResults For Total Sample

February 14, 2005

831 E. Morehead Street, Suite 150Charlotte, North Carolina 28202

2

Table of Contents

Objectives 3Methodology 4Rating Scales 5 Executive Summary 6Conclusions 21Detailed Findings 27

Citizen Perceptions of CMPD 28Perceptions of Crime and Safety in Charlotte-Mecklenburg Overall and in Neighborhood 33Perceptions of Uptown Charlotte 42Crime in Charlotte-Mecklenburg 53Interaction with CMPD 57Sources that Shape Perceptions of the CMPD 62Perceptions of Policing Philosophies 72Respondent Profile 74

3

Objectives

•The Citizen Satisfaction Survey was conducted by MarketWise, Inc.

•The research objectives of the study were the following:

–Measure overall perceptions of the CMPD

–Measure satisfaction with the services

–Explore perceptions of safety and crime levels for:

Charlotte-Mecklenburg overall, neighborhoods, and Uptown.

–Examine sources that shape perceptions of the CMPD

–Explore perceptions of policing philosophies

–Compare changes in perceptions from 2004 to 2005 on keyissues

4

Methodology

• 648 telephone interviews were completed in Nov. & Dec. of 2005.

• Respondents were age 18 or older.

• The sample was stratified by the 12 CMPD Divisions.

– Divisions were defined by Census track & block groups, corresponding to the 12 CMPD Divisions.

• Hispanics and Latinos who did not speak English were interviewed in Spanish. Hispanics and Latino were over-sampled to ensure adequate representation.

• Margin of error for the total sample of 648 is + 3.9 percentage points at the 95% confidence level.

5

Rating Scales

• To measure perceptions, respondents used rating scales from 1 to 10.

1=Extremely Negative to 10=Extremely Positive

• With a 10-point scale there is no exact mid-point. Ratings of 5 and 6 are equally in the middle of the scale.

• To simplify interpretation, the data have been collapsed into categories and labeled. For example:

9,10=Very positive 7,8=Positive 5,6=Average 1-4=Poor

• Ratings of 1-2 and 3-4 have been combined due to the low percentage of responses.

• NOTE: Responses may not add to exactly 100% due to rounding. Mean ratings are always calculated with “don’t know” responses dropped from the base.

Executive Summary

7

Executive Summary

• As in 2004, the majority of adults in Charlotte-Mecklenburg have a positive impression of the CMPD. 70% of respondents in this survey rate the CMPD 7 or higher on a 10-point scale; only 1 in 10 give a low rating (1 to 4). The percentage giving a rating of 7 to 10 is almost the same this year as in 2004 (70% in 2005 vs. 71% in 2004).

• 73% or more respondents able to rate the item give the CMPD high ratings (7 or higher) on the following measures related to character:

Courteous Professional Performing job with integrity and honesty Good judgment in use of force.

Perceptions of the CMPD

8

Executive Summary

• A high percentage (70% or more) of respondents able to rate give high ratings (7 to 10) on the following CMPD services:

911 Call Center (Mean ratings show improvement from 2004 to 2005: 7.6 to 8.1)

Officer response to emergencies Working with communities to solve problems (Mean ratings show improvement

from 2004 to 2005: 7.1 to 7.6)

• More than 60% of respondents able to rate give high ratings (7 to 10) on: Traffic law enforcement Crime prevention efforts Drug law enforcement NEPS (Mean ratings show improvement from 2004 to 2005: 6.1 to 6.6)

Animal Control services

• Mean ratings show no decline in perceptions of any of these services.

Perceptions of Services Provided by the CMPD

9

Executive SummaryPerceptions of the Need for Police

• The majority of respondents agree that the need for police has increased.

In 2004, 77% of respondents agreed (rated 7 to 10) the need for police had increased in the past two years, and less than half (45%) agreed (rated 7 to10) the CMPD had an adequate number of police.

In 2005, 81% agree the need for police has increased in the past year; 33% agree (rate 7 to 10) and 35% disagree (rate 1 to 4) that we have an adequate number of police.

10

Executive SummaryPerceptions of Safety and Effectiveness of CMPD

• More respondents indicate they feel safe in their neighborhoods (74% rate 7-10), than say Charlotte-Mecklenburg overall is a safe place to live (62% rate 7-10). Respondents also believe Uptown is a safe place to work (73% rate 7-10) and to visit (68% rate 7-10), but fewer believe it is a safe place to live (60% rate 7-10). Only 1 in 10 respondents give low ratings (1- 4=not safe) on any of these measures.

• Most respondents believe (68% rate 7-10) that the CMPD is effective in making Charlotte-Mecklenburg safer. Less than half of the respondents (41%) say they feel less safe than they did a year ago.

• For Charlotte-Mecklenburg overall, robberies (23%), break-ins (20%), gangs (19%), theft (13%), and the need for more police (13%) are the primary concerns about safety.

11

Executive SummaryPerceptions of Safety and Effectiveness of CMPD

• Most respondents believe (64% rate 7-10) that the CMPD is effective in working with their neighborhood to solve problems. Only slightly more than a quarter of respondents (29%) do not feel as safe as they did a year ago. Break-ins (32%), theft (16%), and robberies (13%) are the primary safety concerns for neighborhoods.

• Almost a third (30%) of respondents (about the same as in 2004) are active in a neighborhood group.

• Almost half (47%) of the respondents (the same as in 2004) are aware they have an assigned community/neighborhood police officer.

• About a third (32%) of respondents have spoken with a police officer about a neighborhood problem (does not include 911 calls) in the past year.

– In 2004, 41% indicated they had ever spoken with police about a neighborhood problem.

12

Executive SummaryPerceptions of Safety and Effectiveness of CMPD

• Most respondents believe (70% rate 7-10) that the CMPD is effective in making Uptown safer. Less than a quarter of respondents (22%) do not feel as safe as they did a year ago. Robberies (23%), loitering/ panhandling (12%), personal safety in general (12%), and assault (10%) are the primary safety concerns for Uptown.

• Most respondents (85%) are aware of the police bicycle units operating in Uptown and most believe (72% rate 7-10) they are effective for patrolling Uptown.

13

Executive SummaryPerceptions of Safety in Uptown Charlotte

• Most respondents (80%) have been Uptown in the past year.

5% indicated they live Uptown and more than a third (36%) work or have been Uptown for work in the past year. Almost half (48%) have dined out and 18% have been Uptown to shop in the past year. Many have been to entertainment events at the Bank of America Stadium (31%), Discovery Place (25%), and the Bobcat’s Arena (16%). 29% used the Uptown Public Library and 23% used CATS.

• Respondents feel much safer Uptown during the day than at night.

90% indicate they feel safe (rate 7-10) during the day, while only 56% feel safe Uptown at night.

38% have brought a child Uptown during the past year. Among these respondents, 86% reported feeling it was safe (rate 7-10) to do so.

• 20% of respondents have not been Uptown in the past year.

Of those, 70% say they would feel safe (rate 7-10) going Uptown during the day, but only 34% would feel safe going Uptown at night.

14

Executive SummaryCrime

• Less than a third (30%) of respondents report that either they or other family members were the victims of some type of crime, in Charlotte-Mecklenburg, during the past year. In 2004, 37% reported being a victim during the past two years.

Many more respondents reported being a victim of a property crime during the past year (27%), than reported being a victim of a violent crime (6%). 21% of total respondents reported the property crime to the CMPD, but 6% did not report the crime. 5% reported being a victim of a violent crime, and 1% did not report the crime.

In 2004, 35% had been a victim of a property crime in the past two years and 5% had been a victim of a violent crime.

15

Executive SummaryCitizen Interaction with CMPD

• Almost 2 out of 3 respondents (64%) have interacted with the CMPD, either on the phone or in person, in the past year.

45% have interacted with the police on the phone: 29% called 911, 28% called NEPS.

48% have interacted with the police in person: 18% for traffic violation or accident, 15% during a community related activity, 12% when they were a victim of a crime, 9% during an emergency, 4% for social circumstances, and 4% to file a report.

• 28% of respondents called NEPS during the past year. 65% of these respondents were satisfied with the time it took to handle the non-emergency reporting.

• 64% of respondents indicated it is appropriate for police to have slower response times for non-emergency situations, while another 8% said it is sometimes appropriate. 28% indicated the response times should not be slower for non-emergencies than emergencies.

16

Executive SummaryNewspapers as a Source of Influence on Opinions of the CMPD

• The majority of respondents (80%) indicate they follow local news events.

• The Charlotte Observer is the newspaper that influences the most Charlotte-Mecklenburg residents (about a third of the total sample). La Noticia is read by only a small percentage of total Charlotte-Mecklenburg adults, but it is read by most of the Charlotte Hispanic/Latino community and is a major influence on this segment.

• When asked which newspapers are read for news and information: 75% read The Charlotte Observer

– 41% of these respondents (.41x.75= 31% of total respondents) say it is influential (rate 7-10)

30% read Creative Loafing– 17% of these respondents (.17x.30=5% of total respondents) say it is influential

16% read The Charlotte Post– 44% of these respondents (.44x.16=7% of total respondents) say it is influential

13% read the Charlotte Weekly– 14% of these respondents (.14x.13=2% of total respondents) say it is influential

7% read La Noticia– 73% of these respondents (.73x.07=5% of total respondents) say it is influential

17

Executive SummaryTelevision as a Source of Influence on Opinions of the CMPD

• WSOC is the television station that influences the most Charlotte-Mecklenburg adults (about 32% of the total adult population of Charlotte-Mecklenburg). However, other stations also have a significant influence.

• When asked which television stations are watched for local news and information: 66% watch WSOC (ABC)

– 48% of these respondents (.48 x .66= 32% of total respondents) say it is influential (rate 7-10)

50% watch WCNC (NBC)– 44% of these respondents (.44x.50=22% of total respondents) say it is influential

49% watch WBTV (CBS)– 43% of these respondents (.43x.49=21% of total respondents) say it is influential

49% watch News 14– 46% of these respondents (.46x.49=23% of total respondents) say it is influential

42% watch Fox News– 44% of these respondents (.44x.42=18% of total respondents) say it is influential

20% watch the Government Channel for local news– 43% of these respondents (.43x.20=9% of total respondents) say it is influential

7% watch CMPD Today (Formerly Police Beat). – 56% of these respondents (.56x.07=4% of total respondents) say it is influential

18

Executive SummaryRadio & CMPD Website as Sources of Influence on Opinions of the CMPD

• About the same percentages (within sampling error) of respondents say WBT and WFAE have an influence (rate 7-10) on their opinions of the CMPD.

• When asked which radio stations are listened to for local news and information: 21% listen to WBT

– 47% of these respondents (.47x.21=10% of total respondents) say it is influential 18% listen to WFAE

– 46% of these respondents (.46x.18=8% of total respondents) say it is influential

• 18% of total respondents have been to the the CMPD Website and 38% of these respondents (.38x.18=7% of total respondents) say it is influential (rate 7-10) on their opinions of the CMPD.

19

Executive SummaryOther Sources of Influence on Opinions of the CMPD

• When asked about other sources that influence opinions of the CMPD: 46% indicated word of mouth 27% indicated publications by the City 27% indicated City-Council meetings

• Interactions with police have the most influence on opinions about police; 62% of the total respondents indicate it is influential (rate 7-10).

20

Executive Summary Policing Philosophies

• The majority of respondents (80% or more) agreed (rate 7-10) with each of the six statements related to policing philosophies.

• Examination of strong agreement (rate 9-10) show that 60% or more strongly agree that effective policing should: Emphasize a partnership where citizens share responsibility for a safe city Place heavy emphasis on preventing crimes before they occur Place strong emphasis on long term solutions Emphasize the use of crime data & information technology as crime fighting

tools

• Examination of strong agreement (rate 9-10) show that only 50% strongly agree that effective policing should: Focus primarily on officers arresting people who break laws Focus on locations where repeat crimes occur, instead of random patrols

Conclusions

22

In Conclusion

• Perceptions of the CMPD have remained positive.

– No declines in perceptions on character related issues or on services provided.

– 911 Call Center, working with communities, and NEPS reporting show improvement in perceptions.

• Majority of adults in Charlotte-Mecklenburg feel safe in Charlotte-Mecklenburg and in their neighborhood.

– Most believe the CMPD is effective in making Charlotte-Mecklenburg and neighborhoods safer.

23

In Conclusion

• Most adults who have been Uptown and those who have not been in the past year say they feel safe going Uptown during daytime hours.

• Perceptions of safety Uptown are much lower for evening hours than daytime hours.

– Slightly more than half of those who have been Uptown feel safe there in the evening hours

– Only a third of those who have not been say they would feel safe going Uptown during the evening.

• Most adults say the CMPD has been effective at making Uptown safer.

24

In Conclusion

• For Charlotte-Mecklenburg overall, the primary safety concerns are robberies, break-ins, gangs and theft.

• For neighborhoods, the primary safety concerns are break-ins, theft and robberies.

• For Uptown, the primary safety concerns are robberies, loitering/panhandling and assault.

• Most crimes in Charlotte-Mecklenburg are property crimes.

– Only 6% of Charlotte-Mecklenburg adults report that they or a family member were a victim of a violent crime in Charlotte-Mecklenburg, in the past year.

25

In Conclusion

• Almost two out of three adults in Charlotte-Mecklenburg have had contact in-person and/or contact by phone with a police officer in the past year.

– Citizens state that personal contact with police has the most influence on their opinions of the police.

• The other sources that have the most influence on opinions of the CMPD are: The Charlotte Observer, WSOC, La Noticia (among Hispanic/Latino community), and word of mouth.

26

In Conclusion

• Perceptions of policing philosophies indicate that the public wants all forms of policing.

– However, there is stronger support for focusing on long term solutions, crime prevention, and patrolling where repeat crime occurs, than for focusing mostly on making arrests and random patrols.

Detailed Findings

Perceptions of CMPD and CMPD Services

29

26%

26%

45%

44%

18%

19%

8%

10%

2%

0% 25% 50% 75% 100%

2004

2005

9,10=Very Positive 7,8=Positive 5,6=Mid-scale 1-4=Negative Don't know

Overall Perception of the CMPD Total Sample (Q5)

Mean Ratings

7.2

7.3

70%

71%

30

30%

36%

43%

43%

34%

36%

38%

35%

15%

16%

11%

12%

9%

7%

6%

8%

11%

0% 20% 40% 60% 80% 100%

Use good judgementin use of force

Perform job w/integrity & honesty

Are professional

Are courteous

9,10=Strongly agree 7,8=Agree 5,6=Mid-scale 1-4=Disagree Don't know

Perceptions of the CMPDTotal Sample (Q6-9)

Mean Ratings2004 2005

7.7 7.9

7.7 7.9

7.3 7.5

7.0 7.4

2005

80% 78%

82% 81%

73% 64%

75% 72%

% Rating 7 to 10 Able to Total Rate * Sample

* “DK” Dropped

From Base

31

17%

23%

26%

26%

27%

33%

33%

41%

28%

28%

28%

35%

37%

34%

36%

29%

14%

18%

14%

19%

19%

14%

11%

10%

15%

8%

8%

26%

18%

23%

11%

12%

14%

17%

13%

8%

13%

4%

7%

5%

0% 20% 40% 60% 80% 100%

NEPS reporting

Drug law enforcement

Animal control

Crime prevention

Traffic law enforcement

Work with communities

Response to emergencies

911 Call Center

9,10=Very Good 7,8=Good 5,6=Mid-scale 1-4=Poor Don't know

Perceptions of Services Provided by the CMPDTotal Sample (Q45-52)

Mean Ratings2004 2005

7.1 7.6

7.4 7.7

7.0 7.1 6.9 7.2 6.9 7.3 6.7 6.9 6.1 6.6

2005

7.6 8.1

83% 70%

80% 69%

75% 67%

67% 64%

69% 61%

70% 54%

62% 51%

62% 45%

% Rating 7 to 10 Able to Total Rate * Sample

* “DK” Dropped

From Base

32

60%

15%

21%

18%

9%

23% 35%

6%

10%

5%

0% 25% 50% 75% 100%

The need forpolice has

increased in pastyear *

Have an adequatenumber of police

9,10=Strongly Agree 7,8=Agree 5,6=Mid-scale 1-4=Disagree Don’t know

Perceptions of the CMPDTotal Sample (Q10-11)

* In 2004, question read as “past two years.”

Mean Rating2004* 2005

6.0 5.3

8.2 * 8.5

200533%

81%

Perceptions of Crime & Safety in

Charlotte-Mecklenburg Overall and in Neighborhood

34

21%

41%

41%

33%

26%

14%

11%

11%

0% 25% 50% 75% 100%

Charlotte-Mecklenburg is asafe place to live

I feel safe inneighborhood

where I live

9,10=Strongly agree 7,8=Somewhat agree 5,6=Mid-scale 1-4=Disagree Don't know

Perceptions of SafetySample (Q12-13)

Mean Rating2004 2005

7.6 7.6

6.9 6.9

74%

62%

2005

35

Perceptions of Feeling Safer, as Safe, or Less Safe than a Year Ago

Total Sample (Q18 & 21)

2%

41%

48%

10%

0% 60%

Don't know

Feel lesssafe than ayear ago

Feel as safeas a year

ago

Feel safernow than ayear ago

2005

In Charlotte-Mecklenburg Overall

2%

29%

54%

15%

0% 60%

Don't know

Feel lesssafe than ayear ago

Feel as safeas a year

ago

Feel safernow than ayear ago

2005

58% 69%

In Your Neighborhood

36

Primary Concerns about Crime and SafetyUnaided, Multiple Answers Allowed

Total Sample (Q19 &22)

7%

8%

9%

9%

10%

11%

11%

13%

13%

19%

20%

23%

0% 30%

Drugs

Carjackings

Murders

Personal safety

Safety of children

Assault/rape

Unsafe drivers

Need more police

Theft

Gangs

Break-ins

Robberies

2005

8%

8%

10%

11%

12%

13%

13%

16%

32%

0% 40%

Property crimes

Assault/rape

Drugs

Need more police

Unsafe drivers

No concerns

Robberies

Theft

Break-ins

2005

In Charlotte-Mecklenburg Overall In Your Neighborhood

37

21% 47% 21% 9% 2%

0% 20% 40% 60% 80% 100%

2005

9,10=Very effective 7,8=Somewhat effective 5,6=Average 1-4=Not Effective Don't know

Effectiveness of CMPD in Making Charlotte-Mecklenburg Safer

Total Sample (Q17)

Mean Rating2005

7.1

68%

38

25%

34%

36%

30%

23%

18%

10%

11% 6%

5%

0% 25% 50% 75% 100%

2004

2005

9,10=Very Effective 7,8=Somewhat Effective 5,6=Average 1-4=Not Effective Don't know

Mean Rating

7.3

7.0

64%

61%

Effectiveness of CMPD in Working with Your Neighborhood to Solve Problems

Total Sample (Q20)

39

Active Member of a Neighborhood Group Total Sample (Q23)

Yes30% No

70%

In 2004, 33% of respondents were active.

2005

40

Awareness of AssignedCommunity/Neighborhood Police Officer

Total Sample (Q24)

Yes47% No

53%

In 2004, 47% were aware.

2005

41

Not Including 911 Calls, Have You Spoken with Police about Neighborhood Problems In Past Year

Total Sample (Q25)

Yes32%

No68%

In 2004, 41% had ever spoken with a police officer about a neighborhood problem.

2005

Perceptions of Uptown Charlotte

43

25%

31%

35%

35%

37%

38%

20%

17%

15%

10%

9%

6%7%

5%

10%

0% 25% 50% 75% 100%

Uptown is a safeplace to live

Uptown is a safeplace to visit

Uptown is a safeplace to work

9,10=Strongly agree 7,8=Somewhat agree 5,6=Mid-scale 1-4=Disagree Don't know

Perceptions of Uptown Charlotte as Safe Place to Work, Visit, and Live

Sample (Q14-16)

Mean Rating2005

7.7

7.3

7.1

73%

68%

60%

44

8%

22%

43%

27%

0% 60%

Don't know

Feel less safe than ayear ago

Feel as safe as ayear ago

Feel safer now thana year ago

2005

In Uptown Charlotte

Perceptions of Feeling Safer, as Safe, or Less Safe than a Year Ago

Total Sample (Q27)

70%

45

Primary Concerns about Crime and Safety in Uptown Charlotte

Total Sample (Q28)

8%

8%

10%

12%

12%

12%

15%

16%

23%

0% 25%

Gangs

Break-ins

Assault

Personal safety

Loitering/panhandling

Need more police

No concerns

Don't know

Robberies

2005

Unaided, Multiple Answers Allowed

46

32% 38% 14% 5% 10%

0% 25% 50% 75% 100%

2005

9,10=Very effective 7,8=Somewhat effective 5,6=Mid-scale 1-4=Not effective Don't know

Effectiveness of CMPD in Making Uptown SaferTotal Sample (Q26)

Mean Rating2005

7.7

70%

47

Awareness of Police Bicycle Units Operating in Uptown Charlotte

Total Sample (Q29)

Yes85% No

15%

2005

48

39% 33% 13% 4%11%

0% 25% 50% 75% 100%

2005

9,10=Very effective 7,8=Somewhat effective 5,6=Mid-scale 1-4=Not effective Don't know

Effectiveness of CMPD Bicycle UnitsPatrolling in Uptown Charlotte

Total Sample (Q30)

Mean Rating2005

7.9

72%

49

Been to Uptown Charlotte for Any Reason in Past Year

Total Sample (Q31)

Yes80%

No20%

2005

50

Reasons for Being in Uptown Charlottein Past Year

Total Sample (Q32)

5%

7%

17%

16%

18%

23%

25%

29%

31%

36%

43%

48%

0% 75%

Live Uptown

ImaginOn

Other

Bobcat's Arena

Shop

CATS

Discovery Place

Public Library

Bank of Am. Stadium

Work/business

Other events in entertainment district

Dine

2005

51

50%

21%

63%

36%

35%

27%

21%

8%

11%

16% 7%

1%

0% 25% 50% 75% 100%

Feel safe bringing child (Among thosewho brought child Uptown in past

year) *

Feel safe during evening hours

Feel safe during daytime hours

9,10=Very safe 7,8=Somewhat safe 5,6=Mid-scale 1-4=Not safe Don't know

Perceptions of Safety in Uptown Charlottein Past Year

Base= Respondents who have been Uptown, n=515 (Q33-36)

* Note: 38% of the total respondents brought a child to the Uptown area in the past year. (Q35)

Mean Ratings2005

8.7

6.7

8.3

2005

92%

56%

86%

52

14%

38%

20%

32%

26%

15%

30%

7%

11%

8%

0% 25% 50% 75% 100%

How safe would youfeel about beingUptown duringevening hours?

How safe would youfeel about beingUptown duringdaytime hours?

9,10=Very safe 7,8=Somewhat safe 5,6=Mid-scale 1-4=Not safe Don't know

Perceptions of Safety in Uptown CharlotteBase= Respondents who have NOT been Uptown In Past Year, n=133

(Q37-38)

Mean Ratings2005

7.6

5.4

2005

70%

34%

Crime in Charlotte-Mecklenburg

54

Victims (Respondent/Family Member) of Crime in Past Year, Regardless of Whether or Not It Was Reported

Total Sample (Q39)

Yes30%No

70%

In 2004, 37% reported being a victim of a crime during the past two years.

2005

55

Victims (Respondent/Family Member) of Crimesin Past YearTotal Sample (Q39)

2004: Victims of a property crime during past two years =35%

2005 Property Crime 2005 Violent Crime

No94%

Yes6%

2004: Victims of violent crime during past two years=5%

No73%

Yes27%

56

Reporting of Crime to CMPDTotal Sample (Q40–41)

2004: Victims of a property crime past 2 years=35%; 10% did not report the crime.

2005 Property Crimes 2005 Violent Crimes

6%

21%

73%

0% 100%

Not victim ofproperty crime

Victim, did notreport

Victim, reported

1%

5%

94%

0% 100%

Not victimof violent

crime

Victim,did notreport

Victim,reported

2004: Victims of a violent crime past 2 years=5%; <1% did not report the crime.

27% were victims of property crime

6% were victims of violent crime

Interaction with CMPD

58

24%

20%

26%

33%

33%

34%

38%

0% 75%

No contact

In-person, victim

In-person, other

Call to NEPS

Communityactivity

In-person- trafficaccident/violation

Call to 911

Interaction with the CMPD 2004 & 2005Total Sample (Q42a & 42b)

2004 Interaction in past two years 2005 Interaction in past year

36%

12%

21%

28%

16%

18%

29%

0% 75%

No contact

In-person, victim

In-person, other

Call to NEPS

Communityactivity

In-person- trafficaccident/violation

Call to 911

59

55%

5%

28%

29%

0% 100%

No contact onphone

On phone,other

Call to NEPS

Call to 911

Interaction with the CMPD In Past YearTotal Sample (Q42a-42b)

2005 Interaction on phone in past year 2005 Interaction in person in past year

52%

4%

4%

4%

9%

12%

15%

18%

0% 100%

No contact inperson

In-person, other

File report orcomplaint

Socialcircumstance

Duringemergency

Victim of crime

Communityactivity

Traffic violation

36% have had no interaction with CMPD in past year.

60

Satisfied with Time to Handle Non-Emergency Reporting

Base=Respondents who called non-emergency reporting number, n=142 (Q43)

2005

No35%

Yes65%

2004: 69% of respondents who had called NEPS in past 2 years, said their call was handled in a timely manner.

61

Appropriate for Police to Have Slower Response Times for Non-Emergency Situations

Total Sample (Q44)

2005

Depends8%

No28%

Yes64%

Sources that Shape Perceptions of the CMPD

63

1%

2%

6%

7%

13%

16%

19%

30%

75%

0% 100%

Business Journal

El Progreso Hispano

Rhinoceros Times

La Noticia

Charlotte Weekly

Charlotte Post

None

Creative Loafing

Charlotte Observer

2005

Newspapers Read for Local News and Information

Total Sample (Q54)

64

49%

16%

33%

24%

25%

20%

25%

52%

31%

60%

32%

11%

6%

12%

11%

26%

11%

17%

13%

5%

6%

7%

0% 25% 50% 75% 100%

Charlotte Weekly, n=86

Charlotte Post, n=104

La Noticia, n=45

Creative Loafing, n=196

Charlotte Observer, n=489

9,10=Major influence 7,8=Influence 5,6=Mid-scale 1-4=Not an influence Don't know

Perceived Influence of Selected Newspapers on Opinions of CMPD

Base=Respondents who read newspaper for local news (Q55-59)

Mean Rating2005

5.5

2005

3.7

7.9

5.5

3.7

65

8%

20%

42%

49%

49%

50%

66%

0% 100%

None

Gov. Channel

Fox News

News 14

WBTV (CBS)

WCNC (NBC)

WSOC (ABC)

2005

Television Stations Watched for Local News and Information

Total Sample (Q60)

66

18%

18%

17%

23%

26%

27%

26%

25%

16%

24%

25%

27%

25%

24%

33%

27%

26%

26%

28%

26%

16%

19% 24%

28%

2%

4%

3%

4%

4%

8%

0% 25% 50% 75% 100%

Gov. Channeln=131

Fox Newsn=271

News 14 n=316

WCNC (NBC)n=321

WBTV (CBS)n=314

WSOC (ABC)n=417

9,10=Major influence 7,8=Influence 5,6=Mid-scale 1-4=Not an influence Don't know

Perceived Influence of Selected TV Stations on Opinions of CMPD

Base=Respondents who watch TV station for local news (Q61-66)

Mean Rating2005

6.0

2005

5.7 5.8

5.9

5.8

5.6

67

17%

29%

29%

25%

0% 60%

1-4=Noinfluence

5,6=Mid-scale

7,8=Someinfluence

9,10=Majorinfluence

No13%

Yes7%

Gov. Ch. not

mentioned80%

CMPD TodayTotal Sample (Q67-68)

Watch CMPD Today, Formerly Police BeatAsked only of those who mentioned Gov. Channel

as primary source for news and information Base= Total Sample

Influence of CMPD Today on Opinion of CMPDBase= Respondents who watch, n=48

Mean Rating20056.6

68

18%

21%

48%

0% 100%

WFAE

WBT

None

2005

Radio Stations Listened to for Local News and Information

Total Sample (Q69)

69

15% 32%

15%

23%

34%

27%

12% 34%

4%

5%

0% 25% 50% 75% 100%

WFAE, n=111

WBT, n=136

9,10=Major influence 7,8=Influence 5,6=Mid-scale 1-4=Not an influence Don't know

Perceived Influence of Selected Radio Stationson Opinions of CMPD

Base=Respondents who listen to station for local news (Q60-66)

Mean Rating2005

5.9

2005

5.4

70

35% 27%

24%

14%

27%

13%

40%

38%

10%

10%

14%

17%

32%

17% 18%

18%

17%

15%

12%

4%

0% 25% 50% 75% 100%

Word of mouth

Personalinteraction with

police

City CouncilMeetings on TV

or in-person

Publications byCity

9,10=Major influence 7,8=Influence 5,6=Mid-scale 1-4=Not an influence Don't know

Perceived Influence of Other Sources on Opinions of CMPD

Total Sample (Q73-76)

Mean Rating2005

4.7

2005

4.6

7.2

5.8

71

7%

40%

15%

27%

11%

0% 60%

Don't know

1-4=Noinfluence

5,6=Mid-scale

7,8=Someinfluence

9,10=Majorinfluence

CMPD WebsiteTotal Sample (Q42c & Q72)

Been to CMPD Website for anyTotal Sample

Influence of Website on Opinion of CMPDBase= Respondents who have visited site, n=117

Mean Rating20055.4

No82%

Yes18%

Perceptions of Policing Philosophies

73

51%

60%

64%

65%

29%

26%

24%

25%

13%

13%

64%

49% 32%

22%

7%

7%

8%

8%

4%

6%

4%

4%

4%

0% 25% 50% 75% 100%

Focus on locations where repeat crimesoccur not random patrols

Focus primarily on officers arresting peoplewho break laws

Emphasize use of crime data & info tech ascrime fighting tools

Place strong emphasis on long termsolutions

Place heavy emphasis on preventingcrimes before they occur

Emphasize partnership where citizensshare responsibility for safe city

9,10=Agree strongly 7,8=Agree somewhat 5,6=Mid-scale 1-4=Disagree Don't know

Agreement with Statements About Policing Philosophies

Total Sample (Q77-82)

Mean Rating2005

8.8

2005

8.7

8.6

8.6

8.1

8.1

Effective policing should . . .

Respondent Profile

75

Respondent ProfileDivision & Race/Ethnicity (Q2 & 3)

3%

30%

59%

8%

0% 100%

Some other race

Black or AfricanAmerican

Hispanic or Latino ofany race

White

Race/Ethnicity

Male51%

Female49%

Gender

76

50%

7%

26%

1%

8%

4%

3%

0% 100%

Employed full-time

Employedpart-time

Retired

Student

Homemaker

Disabled

Not Employed

Respondent ProfileEducation & Employment Status (Q84-85)

9%

25%

26%

28%

12%

0% 100%

Less thanHS

HS grad

Somecollege orvocational

Collegegrad

Gradschool

Education Employment

77

Respondent ProfileMarital Status & Type of Home (Q86 & 92)

23%

12%

14%

51%

0% 100%

NeverMarried

Widowed

Separated/Divorced

Married

Marital Status

1%

18%

8%

72%

0% 100%

Other

Apartment

Townhomeor condo

Detached,single family

Type of Home

78

61%

38%

0% 100%

No

Yes

Respondent ProfileChildren in Household & Age of Children (Q87 & 88-91)

Children in Household

61%

10%

12%

16%

16%

0% 100%

Nochildren

18 orolder

13 to 17

6 to 12

Under 6

Ages of Children

79

17%

6%

10%

19%

30%

18%

0% 100%

$100K+

$80K to <$100K

$60K to <$80K

$40K to <$60K

$20K to <$40K

< $20K

Respondent ProfileAge and Income (Q93 & 95)

Age Income(Refusals dropped from base, n=551)

24%

39%

37%

0% 100%

55+

35-54

18-34

80

Respondent ProfileTime Lived in Charlotte or Mecklenburg County (Q4)

8%

12%

14%

50%

15%

0% 100%

More than 20years

11 to 20 years

6 to 10 years

3 to 5 years

Less than 3years