By : Ahmed jan & Muhammad Bilal Yusufemail # bilalyusuf767@gmail.com

DEFINITION OF LISTENING

The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention.

Listening Listening vs. Hearing vs. Hearing

Hearing- physical process; natural; passive

Listening- physical & mental process; active; learned process; a skill

Listening is hard! You must choose to participate in the process of

listening.

Listening is a conscious activity based on three basic skills:

1) Attitude 2) Attention3) Adjustment

Basic skills

1)Attitude Maintain a constructive Attitude 2)Attention

Strive to pay Attention

3)Adjustment

Cultivate a capacity for Adjustment

Listening is an active process that has three basic steps :

1. Hearing 2. Understanding 3. Judging

TYPES OF LISTENING

1. Inactive listening. 2. Selective listening. 3. Active listening 4. Reflective Listening

ACTİVE LİSTENİNG

WHAT IS ACTIVE LISTENING?

A way of listening and responding to another person that improves mutual understanding.

A way of paying attention to other people that can make them feel that you are hearing them

This type of listening is called active because it requires certain behaviors of the listener.

BENEFITS OF ACTIVE LISTENING

It forces people to listen attentively to others. It tends to open people up, to get them to say more. Builds relationships the objective of all of this is increase understanding

of the other’s point of view, not necessarily to agree with it or support it.

“A good listener tries to understand thoroughly what the other person is saying. In the end he may disagree sharply, but before he disagrees, he wants to know exactly what it is he is disagreeing with.”

Kenneth A. WELLS

CONCLUSION Listening is a critical communication skill for managers and

consultants, as well as for all of us in our personal lives. You can't negotiate effectively until you understand what the

other person wants. Active listening, is crucial to achieving your ultimate

communication objectives. Active listening is a skill that, like other communication skills,

must be developed . By practicing you can develop these skills.