CIPS Africa

Training Portfolio 2012Leading global excellence in procurement and supply

AFRICA

Training Portfolio 2012Training that is relevant and targeted to needs

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Training for every ability from new recruits to experienced professionals

Why train with CIPS?

Welcome Introduction to procurement

Developing procurement skills Negotiating professionally

Introduction to category management Strategic sourcing

Contract management Supplier relationship management

Specification writing Creating competition and issuing the request for quote

Supplier and tender evaluation Risk management

Structured cost management Supply market analysis

Spend and stakeholder needs analysis How procurement can deliver on national imperatives

Terms and conditions

Contents45566778899101011131315

We are the worldwide centre of excellence on procurement and supply management issues.Our programmes help our professionals deliver real strategic and sustainable value to their organisations. Our training portfolio is constantly developing and we offer new and trusted programmes linked with commercial issues and academia. The quality of the programme leaders and extensive types of training will suit professionals at all levels.

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Welcome

People DevelopmentWorld-class training and development is a major CIPS competency, as is the development of specialist training to meet the challenges that face the modern professional. CIPS trains around 8,000 people, internationally, every year across all levels, both members and non-members.

CIPS qualifications and training & development programmes are at the core of the Institute’s activities and underpin the commitment to career development and success for both members and practitioners.

The CIPS Graduate Diploma is the only professional qualification in this field at a level equivalent to a university first degree. Commitment to lifelong learning is further endorsed by the CIPS Continuing Professional Development (CPD) scheme.

Continuing Professional DevelopmentThe CIPS CPD scheme enables individuals to record in a structured way how they have maintained, improved and extended their professional, technical or managerial knowledge and skills. Participation in all CIPS training courses may contribute as evidence of continued learning. For further details of the CIPS CPD scheme, please contact us or go to www.cips.org

ServicesCIPS Africa provides a range of support services to members both in their workplace and their career, including: CPO Agenda and Southern Africa Supply Management magazines. Our website www.cips.org/southernafrica provides a wide range of information plus access to many CIPS services such as online course bookings, the bookshop, executive recruitment, membership plus technical and professional information and a suite of Knowledge Works downloadable documents.

Procurement and supply professionals need to keep pace with the changing business world. Regular training, including updating skills and qualifications is an essential way of keeping ahead of the game.

Fees include:• Comprehensive course support materials to help you practise • the skills and knowledge you have gained once you’re back in the • workplace• On-site co-ordinators to ensure everything runs smoothly• Lunch• Refreshments on arrival and during morning and afternoon • breaks.

How to bookTo book your place call +27 12 345 6177 or marketing@cips.org.za

Fees1-day events – ZAR 3,895 + VAT2-day events– ZAR 6,600 + VATMembers receive a 10% discount off the above prices.

Why train with CIPS?As the global provider of purchasing and supply management training, our programmes will help procurement professionals in Southern Africa deliver real strategic and sustainable value to theirorganisations.

Our constant development programme, links with academia and commerce, the excellent quality of our programme leaders and our extensive range of training types to suit people at all levels means any organisation can be sure it is sourcing the best training for its staff.

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We offer off-the-shelf and customised versions of all courses - in your organisations. Telephone +27 345 6177

Introduction to procurementThis workshop provides an excellent foundation for staff in understanding procurement’s role and to develop core skills. The workshop will also include key techniques for procurement planning to identify the appropriate methods to be used dependant on the category or project characteristics.

• role of procurement• portfolio analysis• tactical vs strategic procurement• procurement planning• procurement methods• procurement documentation.

This workshop will apply facilitated sessions, group discussion and case studies to give the delegates a better understanding of the following:

• the role of procurement in the organisation• the stages of the procurement process• selecting the most appropriate procurement method• integration with the budget and financial processes• three important influences on better procurement

outcomes - probity, record keeping and communication• components of a good procurement framework.

The sponsoring organisation will benefit from:

• procurement contributing to the organisation’s strategic goals• procurement’s understanding and ability to impact on the

organisation’s financial state• staff dealing professionally in discharging procurement

functions• the positive impact of a standardised approach to

procurement.

• 1 day

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Developing procurement skillsThis workshop will enhance and develop the skills ofprocurement staff to optimise the benefits of procurement in achieving organisational goals. It will provide an opportunity for buyers and procurement professionals to further develop their knowledge to achieve more effective procurement outcomes. It is the next step for participants who have attended Introduction to procurement or who have foundation knowledge of procurement.

• overview of procurement best practice tools & techniques• business and stakeholder needs analysis• developing specifications• supply chain analysis• supplier analysis and evaluation• deconstructing price techniques• supplier performance management• market and competition analysis• negotiation planning.

By the end of the workshop delegates will have a clearer understanding of the following:

• identifying stakeholder needs and preparing a good specification• integration of procurement with other organisational functions• understanding the supply chain• appraising suppliers and managing performance• the contribution of procurement to business and performance

improvement sourcing and market analysis• the benefits of understanding market trends and developments• developing negotiation strategies.

Benefits to the organisation will flow through from the delegates acquiring a greater appreciation of the value that structured, consistent procurement processes can bring in achieving organisational goals. Delegates will:

• gain greater insight into the foundations of good procurement practice including current trends

• understand the value of developing good relationships with customers, suppliers and stakeholders

• develop clear, concise and well structured specifications to meet your internal customer’s needs

• gain access to best practice concepts and approaches• recognise the importance and value of understanding the markets

in which you procure goods or services• learn the negotiation process and the advantages to be gained

from thorough negotiation strategy planning• understand the objectives and value of managing supplier

performance.

• 2 days

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Where to next?

CPD: 7 hours

- Developing Procurement Skills- Negotiating Professionally

Where to next?

CPD: 14 hours

- Negotiating Professionally- Introduction to Category Management

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Negotiating professionallyThis practical one day workshop is aimed atdelegates who are involved in negotiations and need an introduction to the skills and process required to conduct commercial negotiations.

Content• tactical vs strategic negotiation• power in the negotiation• negotiation practices and behaviours• methods of persuasion• negotiating styles• negotiation process & plan.

Benefits to the delegateBy the end of the workshop delegates will have gainedexperience in and developed understanding of:

• methods of persuasion and their application to influencing • in business• conditioning and information control• how to detect and deal with the other party's attempts• to influence you the different phases of the negotiation and • what to do• objective setting• how to develop a negotiation plan.

Benefits to the organisationThis workshop will equip delegates with the skills necessary to positively influence commercial negotiations in theirorganisation’s favour.

By the end of the workshop, delegates will be able to:• employ a variety of persuasion methods to achieve their goals• distinguish the phases of negotiation and the behaviours • appropriate at each phase• identify the importance of preparation and planning in• determining the outcome of negotiations• develop appropriate preparation for negotiations

Duration• 2 days

Introduction to category managementThis workshop will assist procurement professionals to understand the processes in developing strategies for category management and will improve skills in identifying the most appropriate category management structure that will optimise the effectiveness and efficiency of the procurement organisation. Appropriate for those who have been given responsibility for a category, no matter the size.

Content• category management process• portfolio analysis• creating competition• conditioning and information control• volume leverage, aggregation and supplier rationalisation• tactical cost analysis• business needs analysis• supplier financial analysis• tactical negotiation techniques.

Benefits to the delegateBy the end of this workshop, participants will understand the following:

• the importance of category management as a procurement • business tool• the implications of a category management approach on the • existing process/organisation• the techniques used to segment goods and services and • allocate responsibilities to appropriate areas• steps to identifying appropriate category management tactics• measuring the effectiveness of category management.

Benefits to the organisationBy the end of this workshop, participants will be in a position to use category management to deliver more value to the organisation through an understanding of a range of techniques and analysis tools to develop robust sourcing strategies.

Duration• 1 dayWhere to next?

CPD: 14 hours

- Introduction to category management- Strategic Sourcing Where to next?

CPD: 7 hours

- Strategic Sourcing- Contract Management

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Strategic sourcingThis workshop will cover a range of strategic tools and techniques to use in developing strategic source plans to deliver benefits to the organisation and deliver on stakeholder needs to ensure successful outcomes.

• source planning process and the linkage to category management

• business and stakeholder needs analysis• sourcing history analysis• supply market analysis• option generation and evaluation.

Delegates attending this workshop will learn the following:

• the importance of planning sourcing strategies• how to engage effectively with stakeholders• tools and techniques available to develop detailed category

understanding• steps to identifying appropriate sourcing options aligning

options generation to stakeholder needs• how to make better informed decisions• best practice and the strategic sourcing process within

category management.

Delegates will be better able to align sourcing strategies to business and stakeholder needs to ensure buy in to supply agreements and contracts through an understanding of:

• the need to plan sourcing strategies for key spend categories• how to link the sourcing strategy to the needs of stakeholders• supply market dynamics • how to select the option that will deliver most benefit to the

organisation and stakeholders.

• 2 days

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Contract managementThis workshop will provide an opportunity for participants to obtain a practical understanding of contracting strategies and of the successful management of supply contracts to reduce risk and improve commercial governance by understanding and applying essential contracting rules.

• objectives of contracting• laws of contract and relevant legislation• developing contract key performance indicators• establishing the right contracting strategy• how to ensure the smooth and timely progress of contractual

obligations including compliance with contract conditions andspecifications

• how to resolve differences with contractors• risk management including inability of contractors to meet their

obligations.

The delegates will be able to use the knowledge gained from this workshop to:

• understand and apply the contract implementation process• establish a contract management strategy• monitor and manage the performance of the contract• identify and manage risk• resolve any disputes with contractors• bring contracts to a satisfactory completion• use contracts to drive continuous improvement initiatives.

The sponsoring organisation will:

• be able to plan contracting strategies, motivate and manage suppliers

• realise the full benefits of agreed contract terms and conditions• improve supplier performance• drive continuous improvement initiatives through contracts.

• 1 day

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Where to next?

CPD: 14 hours

- Developing Procurement Skills- Negotiating Professionally Where to next?

CPD: 7 hours

- Negotiating Professionally- Introduction to Category Management

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Keeping pace with this fast developing and increasingly important profession requires practitioners to stay ahead of the game, no matter what stage of their career and no matter what sector they work in. This means training in all its aspects.

Supplier relationship managementSupplier relationship management (SRM) is a business process focused on managing value in the business. Typically in sourcing, value shift occurs when activities take value from one party and transfer it to another (a “zero-sum game”). Value creation is the key to SRM, where activities create new value through improved efficiencies or productivity (a “win-win” scenario). This workshop is designed to enhance the procurement professional’s skills for managing key supplier relationships to create an environment where both parties focus on delivering value in the relationship.

Content:• what are the different types of supplier relationships?• what is supplier matching and how can it help me identify

additional value benefits?• what remedial action can I take to put the relationship back

on track?• what type of relationship do I desire with the supplier?• how can I assess the ability and willingness of the supplier to

provide the required value?• how do I prepare the internal environment with appropriate • levels of time, funding, and personnel to establish and

maintain • long-term relationships with the supplier?

Benefits to the delegateDelegates attending this workshop will learn how to:

• identify the various hard and soft attributes that characterise

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CPD: 7 hours

- Specifications Writing- Creating Competition and using the request for quote

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a buyer/supplier relationship and measure these attributes to achieve the desired relationship.

• recognise the features of each relationship type and where and how they impact the supply situation and to challenge whether appropriate value is being delivered.

• determine the minimum relationship required to deliver the desired value.

• ensure contracts meet stakeholder needs• apply the current trends in relationship management• identify the drivers of trust in relationships and how dispute • resolution is facilitated through strong professional

relationships.

Benefits to the organisationThe sponsoring organisations will benefit through:

• planned and better managed supplier relationships delivering• improvements in cost and value• well managed supplier performance management to deliver

maximum benefit• building strong, mutually beneficial relationships with strategic

suppliers• developing incentives to encourage the supplier to achieve

greater excellence.

Duration• 1 day

Specification writingA one day workshop designed to assist procurement practitioners in understanding how to develop specifications to enable better outcomes from their contracts.

Content• types of specifications• key components of a specification• use of language• practical examples of defining the work and specifying the

standard• when to use each type of specification.

Benefits to the delegateDelegates attending this workshop will:

• be able to generate appropriate specifications for both goods and services

• network with fellow professionals and share experiences• adopt ‘best practice’ approaches to defining requirements in

an appropriate way

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Where to next?

CPD: 7 hours

- Creating Competition and using the request for quote- Supplier and Tender Evaluation

• interact with experienced procurement practitioners who can relate theory to practical situations

• understand when to challenge specifications.

Benefits to the organisationThe sponsoring organisations will benefit from:

• access to good practice concepts and approaches to developing specifications

• delegates return with practical tools, techniques and methodologies that they can apply to develop robust and practical specifications

• procurement supporting stakeholders to develop more appropriate specifications.

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Creating competitionand issuing requestfor quoteThis workshop provides an excellent foundation for staff in understanding procurement’s role and to develop core skills. The workshop will also include key techniques for procurement planning to identify the appropriate methods to be used dependant on the category or project characteristics.

• role of procurement• portfolio analysis• tactical vs strategic procurement• procurement planning• procurement methods• procurement documentation.

This workshop will apply facilitated sessions, group discussion and case studies to give the delegates a better understanding of the following:

• the role of procurement in the organisation• the stages of the procurement process• selecting the most appropriate procurement method• integration with the budget and financial processes• three important influences on better procurement outcomes - • probity, record keeping and communication• components of a good procurement framework.

The sponsoring organisation will benefit from:

• procurement contributing to the organisation’s strategic goals• procurement’s understanding and ability to impact on the • organisation’s financial state• staff dealing professionally in discharging procurement • functions• the positive impact of a standardised approach to • procurement.

• 1 day

Content

Benefits to the delegate

Benefits to the organisation

Duration

Supplier and tenderevaluationThis workshop will focus on the principles and practices involved in evaluating suppliers’ tender proposals to improve the quality of tender assessments and the selection of suppliers. It will also cover the process and tools used to develop supplier and tender /bid evaluation criteria.

• the importance of a robust evaluation process• the relationships between various evaluation tools• relative merits of individual tenders and proposals• consistency in the tender evaluation process.

By the end of this workshop delegates will have a clearer understanding of the following:

• the importance of a robust evaluation process• the relationships between various evaluation tools• linking evaluation criteria to stakeholder needs• increased confidence in the ability to discern the relative merits

of individual tenders and proposals• achieve greater consistency in the tender evaluation process.

Staff evaluating tenders will perform better analysis and assessment of offers from the market for the organisation’s goods and services needs. The sponsoring organisation will be viewed as a customer of choice providing a consistent and fair tender evaluation process.The attendees will:

• develop a consistent and structured process for tender evaluations• understand the value and importance of following ethical behaviour• and probity in the tender process• understand the key skills required for tender evaluations, including• various tips and pitfalls.

• 1 day

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Where to next?

CPD: 7 hours

- Supplier and Tender Evaluation- Risk Management

Where to next?

CPD: 7 hours

- Risk Management- Structured Cost Management

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Risk management

The global financial crisis, outsourcing, low cost country sourcing, mergers and evolving technology have introduced new supply chain risks. Managing procurement risks requires fresh thought as well as good process. Learn to use effective risk, vulnerability and technology analysis and mitigate supply risk through effective planning. This workshop seeks to promote practical approaches to managing risk in the procurement process.

Content• risk analysis; the procurement process and what can go wrong

at different phases• risk analysis; processes to help identify risks in different

categories and different markets• risk assessment; scaling the key dimensions of risk impact-

consequences and duration• qualitative approaches to risk scaling• quantitative approaches to risk scaling

risk mitigation options and strategies• risk transfer and the limitations to transferring risk to suppliers• factors that affect an organisation’s risk tolerance or risk

aversion.

Benefits to the delegateBy the end of the workshop, delegates will be able to:

• apply a robust process for the identification of the various sources of risk that may affect the organisation

• analyse and evaluate the probability and potential impact of risk to the organisation

• develop suitable strategies to monitor and mitigate risk through an appropriate risk management process.

Benefits to the organisationThe sponsoring organisation will benefit through:• A structured and rigorous process ensuring better risk

management practice• Improved operational efficiency.

Duration• 1 day

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Structured cost managementMeasuring and managing price and cost is about putting the outcomes of your procurement efforts and your suppliers’ selling efforts into context of thecurrent economic and business climate to enable truemeasurement of impact. The market is dynamic andperceptions as well as expectations need to bemanaged in light of current market conditions. Total cost of ownership is an easy concept to describe, but not so easy to apply in practice. This workshop aims to explore practical approaches to measuring total cost, understanding various cost drivers enabling you to develop strategies to reduce total cost.

Contents• impact of price increases and decreases on profitability or the

budget• measuring procurement efforts to realise price reductions• supplier pricing policies • purchase price & cost analysis• total cost of ownership and procurement decision making• award decisions• gaining stakeholder support for managing costs in practice.

Benefits to the delegateAt the end of this workshop delegates will understand how to:

• identify opportunities to reduce cost• model total cost using a variety of practical approaches• make better decisions using a total cost approach• lead initiatives to reduce cost• contain price increases.

Benefit to the organisationThe sponsoring organisation will benefit from:

• identification of cost savings opportunities• development of cost containment plans• monitoring changes in price will identify whether procurement

efforts lead to improved business performance.

Duration• 1 day

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Where to next?

CPD: 7 hours

- Structured Cost Management- Supply Market Analysis

Where to next?

CPD: 7 hours

- Supply Market Analysis- Spend and Stakeholder Needs Analysis

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Supply market analysisSupply market analysis involves the gathering of facts, data, observations and trends about the marketplace in which suppliers conduct business.Conducting a structured assessment of past and future developments to determine the potential impact on future sourcing decisions and identifying actions that a buyer can employ to influence the market are covered in this workshop.

• factors impacting supply markets and how they affect bargaining power

• understanding how typical markets operate on a national and international basis

• developing knowledge of market economics and market drivers• manipulating markets to deliver significant cost, value and/or

risk improvement to the business• conducting structured assessment of the current and future

market trends• identifying suppliers offering competitive advantage and value• identifying the lowest cost supplier.

The delegates will be able to:• build an understanding of market economics and market drivers• identify ways to manipulate markets to deliver significant cost,

value and risk improvement• use market insights to extract additional value from deals• use market knowledge to boost confidence when discussing • procurement with suppliers and to demonstrate commercial

acumen.

The sponsoring organisation will benefit from:• a process to develop market knowledge to facilitate informed • decision-making so that the sourcing strategy delivers maximum

benefit • to the organisation.

• 1 day

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Where to next?

CPD: 7 hours

- Spend and Stakeholder Needs Analysis- How Procurement can deliver on National Imperatives

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Short course training is associated with 'just in time' and 'just enough' learning to meet a specific need and is useful to disseminate research findings and sharing new industry knowledge.

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Finance for ProcurementThis workshop will provide students with an understanding of strategic aspects of finance in relation to the decision-making process and detailed analysis necessary to deliver effective procurement.

• Assessing different financial management tools• Evaluate the financial and non-financial factors in decision-making• Assess and evaluate the various sources of finance available for

business and major capital acquisitions and projects• Developing and managing budgets• Cost management control• Deliver effective capital purchasing plans• Managing financial risk in procurement (including financial

performance ratios)

Delegates attending this workshop will learn the following:• Use of the wide variety of finance and accounting terminology• Evaluate and assess reports that have their origins in finance and

accounting and relate them back to the business • Compare the value and relevance of financial information in the

context of the decision-making process for evaluation and selection of supplier and service providers

• Propose financial management tools and techniques and be able to apply these in relation to the total procurement and supply chain process

Delegates will add greater value to the sponsoring organisation by being able to:• Evaluate the appropriate cost and benefit models for a wide

variety of scenarios• Evaluate the elements that make up a complex business case for

a capital acquisition, including downstream maintenance, service provisions for the life of the acquisition, and disposal

• Appraise and assess the non-financial factors that are interrelated with financial modeling and analysis, and predict their impact

• 1 day

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Where to next?

CPD: 14 hours

- Spend and Stakeholder Needs Analysis- How Procurement can deliver on National Imperatives

Spend & stakeholder needs analysisSpend and stakeholder needs analyses are the essential first steps in any strategy sourcing project. They are conducted to determine the scope of the project and ensure stakeholder needs are met through the sourcing strategy. This workshop provides a step by step approach which will identify the important elements that need to be considered to maximise leverage opportunities and ensure alignment to stakeholder and organisational goals and objectives.

• data available for the spend analysis• what should the spend analysis reveal?• defining the sourcing project scope• options to leverage supply markets• stakeholder needs analysis• aligning stakeholder needs to supplier and bid evaluation

criteria• linking stakeholder needs to performance measures.

Delegates attending this workshop will learn how to:

• obtain relevant data for the spend analysis• interpret the data to identify sourcing opportunities• influence the project scope to maximise leverage• identify the true stakeholder needs• ensure stakeholders needs are incorporated in the sourcing • strategy.

The sponsoring organisation will benefit from:• an increase in the spend under management focus• improvement in purchase prices through the effective

use of leverage• increased buy-in to sourcing and contracting strategies• more successful sourcing outcomes.

• 1 day

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How procurement can deliver on national imperativesThe public and private sector procurement spend in South Africa is massive and has the potential tosignificantly influence positive outcomes aligned to national imperatives. Understanding these national imperatives, and how procurement can implement and deliver on them, is an essential skill for procurement professionals in South Africa. This workshop covers the process for linking these imperatives to sourcing strategy development and how to leverage spending power to maximise influence.

• national imperatives – what are they and how can these be influenced through procurement?

• stakeholder mapping and organisation and stakeholder needs analysis

• interpreting national imperatives and linking to the sourcing strategy

• collaboration – internally and externally• leveraging spending power • engaging suppliers at the appropriate stage of the sourcing process• maintaining transparency, measuring and reporting outcomes.

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Delegates attending this workshop will learn how to:

• link national imperatives to the sourcing strategy• maximise spend potential to influence positive outcomes• collaborate effectively • manage supplier relationships at the appropriate level.

Benefits to the organisation will include:

• recognition of their contribution to delivering on national imperatives

• procurement staff skilled in collaborating more effectively• value add from effective supplier relationship management.

• 1 day

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Where to next?

CPD: 7 hours

- How Procurement can deliver on National Imperatives

CPD: 7 hours

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Frequently asked questions

Does the venue have leisure facilities?

Yes, most of the venues have leisure facilities, please contact us forspecific details

Is there a car park?

Most venues have car parking available. As our venues are nationwide and the circumstances of venues change, please contact us for specific details.

What refreshments are included in the fee?

All courses include lunch as well as refreshments throughout the day. The venue will cater for all dietary requirements (vegetarian,no pork etc) and we ask that you advise us on these requirements at time of booking.

Do the course count towards my CPD?

Yes, all courses in this portfolio count towards CIPS new CPD scheme. For example, a one day course contribute seven hours and so on. All courses count towards CPD activities in the skills category.

Venue and event information

Training methods

Most courses start at 8:30am and finish at 17:00. Courses aregenerally a mixture of participative sessions, discussion, groupand syndicate activity.

Specific needs

CIPS aims to ensure that its events are accessible to all. If you have any specific needs, please advise us so that we can discuss your requirements.

Documentation

All delegates are provided with comprehensive materials andhandouts. Please note that all materials are copyright and may not be reproduced without permission.

Who to contact

Could your whole team benefit from one of the courses in the portfolio? We can deliver off-the-shelf and customised versions of all the courses listed – in your organisation.

Phone us on +27 12 345 6177 or email on marketing@cips.org.za to discuss your needs.Visit our website at www.cips.org

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Terms and conditions

Venue and course informationJoining instructions including venue location are sent at least ten days before the course.

Training methodsMost courses start at 09.00 and finish at 17.00. Courses aregenerally a mixture of participative sessions, discussion, group and syndicate activity.

DocumentationAll delegates are provided with comprehensive materials andhandouts. Please note that all materials are copyrighted and may not be reproduced without permission.

ProgrammeAlthough details are correct at time of going to print, CIPSreserves the right to make unavoidable changes in theprogramme. CIPS also reserves the right to cancel a course at any time and offer delegates an alternative date, a credit towardsanother training course or a refund of fees without any liability for resulting or indirect loss.

CancellationsWhere a firm booking has been accepted by CIPS and issubsequently cancelled, the customer will be liable for thefollowing charges

ProgrammeAlthough details are correct at time of going to print, CIPSreserves the right to make unavoidable changes in theprogramme. CIPS also reserves the right to cancel a course at anytime and offer delegates an alternative date, a credit towardsanother training course or a refund of fees without any liability for resulting or indirect loss.

TrademarkCIPS, The Chartered Institute of Purchasing & Supply and its logoare all trademarks of The Chartered Institute of Purchasing &Supply.

Cancellation Policy Transfer Policy

All cancellations must be received in writing. Can transfer to any event taking place over the next 6 months.

+ 5 weeks + 5 weeks

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free of charge

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Full free

free of charge

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CIPS Africa Ground floor, Building B, 48 Sovereign Drive, Route 21 Corporate Park, Irene X30, Centurion, Pretoria, South Africa +27 12 345 6177 +27 12 345 3309 infosa@cips.org.zaT F E

CIPS Australia 8/520 Collins Street, Melbourne, Victoria 3000, Australia 1300 765 142/+61 3 9629 6000 1300 765 143/+61 3 9629 5488 infosa@cips.org.zaT F E

CIPS Middle East & North Africa Office 1703, The Fairmont Hotel, Sheikh Zayed Road, PO Box 49042, Dubai, United Arab Emirates +971 (0) 4 327 7348 +971 (0) 4 332 5541 mena.enquiries@cips.org.zaT F E

CIPS Group Easton House, Easton on the Hill, Stamford, Lincs Pe9 3NZ UK +44 (0) 1780 756777 training@cips.org.zaT F E+44 (0) 1780 751610

www.cips.org

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