allen medical international profile
TRANSCRIPT
ALLEN MEDICAL INTERNATIONAL DIVISION OF: ALLEN MEDICAL HOUSECALLS INTERNATIONAL, INC., SISTER COMPANY OF: ALLEN MEDICAL GROUP, INC.
Company Profile
About Us
Our Corporate Structure Allen Medical International is a division of Allen Medical Housecalls International, Inc., a sister company of Allen Medical Group, Inc.
We are a U.S. based organization. Our Corporate Office is located in North Miami Beach, Florida and Operations Office in Los Angeles, California. We have additional satellite support office locations in Austria, China, Hong Kong, India, Indonesia, Italy, Mexico, Portugal, Spain, Trinidad and Tobago, Turkey, and coming soon in the United Arab Emirates, and the United Kingdom.
Our Experience: Ø Allen Medical has been in business since 1994
Ø 21+ years in Medical Practice Development and Management
Ø 8+ years in Medical House Calls
Ø 7+ years in International Patient Care, Assistance & Third Party Administration
Our Staff Our Founder, President and Chief Executive Officer is, Ms. Avionne P. Allen-Singh.
We have 65 Corporate and Administrative staff members working out of our US offices; 12 Medical Directors strategically located globally covering each corner of the globe; over 450 direct and contracted multi-lingual staff members located around the world with 246 spoken languages; 150,000+ medical access points made up of 135,500+ hospitals, clinics, physicians, air ambulances, pharmacies, laboratories, and diagnostic centers that operate in over 200 countries worldwide.
Certified Member of: “International Board of Medicine & Surgery”, &
“International Association of Risk Management in Medicine”
Membership & Certification
Vision and Mission
Ø Vision Ø To be instrumental in global development and delivery of the highest quality International Medical
Assistance services, Patient Care programs, and top quality training, support, and guidance to our global healthcare provider network. We thrive to be the best at what we do and the most respected providers globally. Our ultimate goal is to assist patients with necessary medical resources, premium care, hope, and a better quality life while away from home. We are personally committed to reviving and modernizing patient services as well as providing a level of quality care not often seen these days.
Ø Mission Ø Our goal is to continue to build our medical provider network to be one of the world’s largest most
comprehensive network all operated under one dynamic international medical group, and to be the world’s finest and most superior in quality patient care. The continued success of this mission will supply patients, international insurance companies and their members, and corporations and their employees easy global access to medical providers a comprehensive suite of services. This will be accomplished by establishing as many quality relationships with highly qualified credentialed and accredited healthcare service providers in as many countries and cities as possible. Sustaining a sturdy business foundation and following our unique and strategic business plan while supplying on-going support and working together with our highly trained and experienced medical, administrative and management team all play a major part in guaranteeing such success. This ensures that patients have options without limitations and boundaries, a variety of their needs met and managed all within a medically safe and comfortable environment, and ensures the best possible outcome and a speedy recovery.
TEAM - Allen Medical International, together with it’s multi-national, multi-lingual Global Medical, Administrative, and Management team provide the highest level medical assistance services and support to expatriates, local and foreign nationals, travelers, and insurance companies worldwide.
GLOBAL MEDICAL TEAM - Our comprehensive Global Medical Team provides medical assistance around the clock through their clinics, hospitals, air ambulances, ground ambulances, pharmacies, laboratories, diagnostic centers, house calls services, and telemedicine. Services are provided on-demand and/or through scheduled appointments; from consultations and minor treatments to minor and major surgeries, organ transport, emergency evacuations, repatriation and more. Our providers were highly trained in some of the world’s top-rated medical Universities. They have in-depth knowledge and experience and are adherent to international standards of care. Our providers keep up-to-date with the most current and innovative medical treatments and equipment while maintaining and delivering the highest level of professional medical care with bedside manners of a classic doctor.
GLOBAL ADMINISTRATIVE TEAM - Our administrative team provides support to: patients, our medical team, insurance companies and their members, and our corporate clients and their staff. They are available 24/7/365 with live access to our multi-lingual operators and support team that speaks over 246 languages. They provide support and administrative functions such as: patient support, customer service, case management, scheduling, care coordination, full TPA services, claims, billing and payments, and medical call centre services.
GLOBAL MANAGEMENT TEAM - Our management team handles overall company management and day to day operations. This involves: contracting; provider networking & support; training & credentialing; human resources; client support; partnership relations; products & service development & delivery; large case management; insurance company, medical assistance organization and TPA support; medical practice development & management; hospital improvement & management; total medical business solution, HR training, coaching, development and management.
We have an extremely unique and essential product line that is constantly in demand and one which we hold in the highest regards. We pride ourselves in delivering our product through efficiency, professionalism and by following an effective workflow. This process supports that delivery and maintains the worldwide respect we have earn throughout our years in operation. Having such a workflow keeps our team in alignment which is critical to ensure safe and effective patient care at the highest possible level.
We are consistently updating and enhancing our process to align with new products, services, patients’ and clients’ needs in order to keep up with global health and economic changes and to preserve our high standards and the deep-seated partnership we have with our team and clients around the world.
Our Team - What we do
Our Providers & Support
¨ We are an International Medical Group which consist of over 150,000 medical access points including 135,500 hospitals, clinics, physicians, air ambulances, pharmacies, laboratories, and diagnostic centers.
¨ We provide medical services, TPA services, assistance services, emergency medical evacuation & repatriation services to local and foreign nationals, expatriates, international insurance companies and their members, large corporate clients and their employees, business and leisure travelers, medical tourists, and missionaries and their volunteers.
¨ Currently our providers are located in over 200 countries worldwide and we are constantly expanding throughout cities within each country to meet the on-going global demands of patients, members, and our clients.
¨ Due to the increase in global demands for additional quality medical providers and services, we are currently seeking providers in your region.
As a group, collaboratively we are very pro-active in creating & maintaining a unified team with a strong bond with global consistency. We utilize a very hands-on and all around goal-driven approach which helps maintain a very high level of standards on a global scale. We support our providers with:
¨ Practice Development & Management
¨ Hospital Improvement & Service Enhancement Solutions
¨ Medical Service Product & Service Development
¨ Hospital Information System Software (“HIS”)
¨ Medical & Administrative Staff Training & Management
¨ Facility Training, Certification and Accreditation
¨ Developing & implementing Clinical & Administrative Policies & Procedures
¨ Risk Management & Safety Training
¨ Decreasing Expenses & Overall Operating Costs
¨ Medical Insurance Networking & Contracting
¨ Increasing Patient Volume
¨ Full Administrative Support
¤ Local In-house & Global Corporate Administrative Team Support
¤ Marketing
¤ Medical Claims Processing
¤ Case Management
¤ Patient Care coordination
¤ Coordination of projects
¤ Project Management & Support
¤ Providing necessary tools to operate & maintain a first class facility
Our Providers Team Support
Provider Inclusion Guidelines
¨ To ensure that we work with the highest quality & some of the top providers around the world we use a protocol with specific inclusion guidelines. For example:
o Quality o Physician/Hospital Credentials & Accreditation o Procedure Offering o HIPPA and/or other local medical compliance o Pricing o Brand
o Location
q Quality Maintenance: o We provide quarterly assessments for early
detection of decreased quality. We provide re-fresher & updated training in order to maintain and constantly raise our providers overall standards and credibility that helps our facilities become recognized as a top medical provider in their region, attract new patients worldwide, and become a favorable choice as a preferred provider of international insurance companies.
¨ In addition we also assess providers by using “Quality Healthcare Indicators” such as:
o Medical Procedure Volume o Morality Rates o Complication Rates o Infection Rates o Doctor to Patient Ratio o Nurse to Patient Ratio o Re-admission Rates o Affiliations o Availability of English Speaking and/or bi-lingual
Staff o Technology & Equipment o International Patient Services Department or
Specific Staff qualified to facilitate such services
Patient & Provider Services International Medical
Assistance / Patient Care Medical Tourism Medical Practice
Development Medical Practice
Management
Doctors Office & House Call Visits Promote Procedures Market Analysis Consultation
Urgent & Emergency Room Care Advise on/helps select destination provider
Strategic Planning & Development
Practice Management
Hospitalization
Arrange for/facilitate transmittal of relevant medical information
Financial Assessment & Planning
Marketing & Sales
Surgeries
Arrange Telehealth with patient and facility Branding Staffing
Consultation
Payment Collections & Disbursements New Product Development & Delivery
Insurance & Government Contracting
Diagnostic Arrange Medical & Travel Related Services
New Department Development
Third Party Administration (TPA)
Patient Escort Arrange for/facilitate aftercare
Medical Equipment & Pharmaceuticals
Patient Services & Customer Support
Telemedicine Arrange for/facilitate flight, transfers & accommodations
Marketing and Sales
Technical Support
Travel and Assistance Services Facilitate administration of ERISA plan medical travel option
Staffing and HR Training & Support
Billing
Air Ambulance & Medical Transport Services
Interface with all of the other relevant actors
On-going Training Support Accounts Payable & Receivable
Repatriate & Emergency Evacuation
Follow-up with patient after returning home Partnership /or Partnership Arrangements
Networking and more…
Provider Service Areas *This is a partial list only, please email us for full listings…
Ø *Provider Locations/Countries Ø Afghanistan Ø Argentina Ø Australia Ø Austria Ø Belgium Ø Bolivia Ø Brazil Ø Chili Ø China Ø Colombia Ø Congo Ø Costa Rica Ø Croatia Ø Cyprus Ø El Salvador Ø Fiji Ø France Ø Gambia Ø Greece Ø Guatemala Ø Hong Kong Ø Hungary Ø India Ø Indonesia Ø Italy Ø Jamaica Ø Japan
Ø Jordan Ø Malaysia Ø Mexico Ø Nepal Ø Netherlands Ø Nicaragua Ø Panama Ø Peru Ø Portugal Ø Romania Ø Russia Ø Serbia Ø Singapore Ø Slovenia Ø South Africa Ø Spain Ø Sri Lanka Ø St. Marteen Ø South Korea Ø Thailand Ø Trinidad & Tobago Ø Turkey Ø UAE Ø United Kingdom Ø USA Ø Venezuela Ø Vietnam
Medical Assistance Treatments
Ø Sample List of Medical Assistance Treatments
Ø Aches & Pains Ø Acne Ø Allergies Ø Broken/Fractured Bones Ø Cough/Congestions Ø Depression Ø Diagnostics Ø Diarrhea Ø Ear Infections Ø Emergency Medicine Ø Fever Ø Headaches Ø Infections Ø Influenza Ø Injections Ø Insect Bites Ø Labs Ø Otitis Media Ø Occupational Therapy
Ø Pediatric Health Ø Pharyngitis Ø Physical Therapy Ø Prescription Orders/Refills Ø Referrals Ø Routine Check-up Ø Strep Throat Ø Surgeries Ø Suture Staple Removal Ø Telemedicine Ø Tooth Aches Ø Travel Medicine Ø Upper Respiratory Ø Urinary Track Infections Ø Women's Health Ø Wellness Exams Ø X-Rays Ø and more…
Assistance Services
Ø Sample List Assistance Services
Ø Medical Emergency Evacuation/Repatriation Ø Repatriation of Mortal Remains Ø Emergency Planning Ø Medical Case Management Ø Medical Screening Ø Medical Assistance & Advice Ø Medical Appointment & Referral Ø Medical Second Opinion Ø Travel Medicine Advice Ø Prescription Dispatch Ø Destination Information Ø Vaccination Advice Ø Claims Management Ø Cost Containment Ø Lost Passport/Wallet Support Ø Relocation Assistance Ø Spouse Job Placement Assistance
Ø Travel Security Advice Ø Country Risk Information Ø Crisis Response Planning Ø Travellers/Expat Tracking Ø Security Planning Ø Secure Car & Driver Ø Close Protection Ø VIP & Executive Protection Ø Kidnap & Ransom Ø Political Security Evacuation Ø Destination Risk Assessment Ø Device Tracking Ø Policy Consultancy Ø Legal Support Ø RMR Ø and more…
Air Ambulance Assistance
Ø Sample List of Air Ambulance Services
Ø Air & Ground Ambulance Ø Air Taxi Ø Medical Escort Ø Helsinki Ø Organ Transport Ø Offshore Operations Ø Aerial Photo Shoot Ø 24/7 Alarm Centre Ø Bed to Bed Transfer Ø Multi-patient Transfer Ø Wing to Wing Transfer Ø Air & Ground Coordination Ø Medically-configured LEARJET35s &60s Ø Hospice Flights Ø Repatriation for Acute & Long-term Care Ø Injured Soldiers, Military Personnel & Veterans Transport
Ø Neonatal & Pediatric Ø Burn & Wound Ø Traumatic Brain Injuries Ø Spinal Cord Injuries Ø Status Post Trauma Ø Organ Transplant Recipient Ø High-risk Obstetrics Ø Respiratory Illness Ø Cancer Patients Ø Ventilation Management Ø Multiple Drips & IV Ø Chest Tube Capabilities Ø Telemetry Monitoring Ø O2 Management Ø Full Resuscitation Ø Defibrillation, Cardioversion or Transcutaneous Pacing Ø Open or Closed Head Injury Ø Physician & Medical Support Team On-flight
Medical Tourism Procedures
Ø Sample List of Medical Tourism Procedures Offered Ø Angioplasty Ø Breast Implants Ø Cornea Ø Dental Implant Ø Face Lift Ø Gastric Bypass Ø Gastric Sleeve Ø Heart Bypass Ø Heart Valve Replacement Ø Hip Replacement Ø Hip Resurfacing
Ø IVF Treatment Ø Hysterectomy Ø Knee Replacement Ø Lap Band Ø Lasik Ø Liposuction Ø Spinal Fusion Ø Retina Ø Rhinoplasty Ø Tummy Tuck Ø and more…
International Medical Assistance Workflow
9. Invoice Settlement
8. Claims
7. Medical Notes & Invoice
6. Exam & Treatment
5. Patient Visit
4. Coordinate Care
3. Case Review
2. Collect Data
1. Contact Ø Medical assistance workflow for when providing services to our international tourist patients, expatriates, local & foreign nationals, and missionaries…
Medical Tourism Facilitation & Treatment Workflow
Ø Collaboration with optimal care coordination from Beginning to End!
1. Contact 2. Collect Data 3. Diagnosis 4. Video Consultation 5. Visit Plan
6. Medical Exam with Local Physician
7. Local Physician Approves Treatment
8. Agreement of Medical Service
9. Assist with Visa & Travel &
Accommodations 10. Reservations
11. Patient Arrival 12. Airport Pick-up 13. Hospitalization 14. Medical Exam & Consultation
15. Treatment (Surgery)
16. Recovery 17. Discharge 18. Tour 19. Follow-up 20. Patient Return Home
21. Patient Follow-up with Local
Physician
Key Personnel
• Avionne P. Allen-Singh • [email protected]
Founder, President &
Chief Executive Officer
• Rodrigo Vargas-Herrera, M.D. • [email protected]
Medical Director -
Central America
• Eric A. Bailey • [email protected] Chief Financial Officer
• Marijan Gjukić, MD • [email protected]
Medical Director - Europe
• Filipe Basto, MD, MHA, FACP, CTropMed • [email protected] Medical Director - Portugal
• Linda Then • [email protected]
Business Development Manager - Asia
Contact Information
Corporate /Operations Office - USA Operations Office - Europe Operations Office - Asia
13106 Riverside Drive Sherman Oaks, (Los Angeles) CALIFORNIA 91423 USA
Paracelsusgasse 9 1030 Wien
AUSTRIA
Shenzhen- 518000 CHINA
USA EUROPE ASIA
Phone +1 (818) 698-8444
Phone +43 664 4386474
Phone +86 138 2375 4953
Fax +1 (818) 698-8434
Fax +43 1 817 4955 3735
E-mail [email protected]
General Global Contact Global Email
[email protected] Company Website
www.allenmedicalinternational.com Like Us on Facebook
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