conscious capitalism ceo summit - delivering happiness practicum

CONSCIOUS CAPITALISM CEO SUMMITPRACTICUM

OCT 9 2012 – AUSTIN, TX

JENN LIMCEO & CHIEF HAPPINESS OFFICER

NIC MARKSHAPPY MINISTER OF MEASUREMENT

HOW? The 3 C’s.

WHAT ARE YOUR GOALS IN LIFE?

AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL

LESSONS LEARNED:1.COMMITMENT2.CORE VALUES

3.TRANSPARENCY4.VISION

5.RELATIONSHIPS6.CULTURE+THE

RIGHT TEAM

HOW CAN THEY BEAPPLIED TO YOU?

CULTURE AND CUSTOMER SERVICEWORD OF MOUTH (75% REPEAT CUSTOMERS)INVEST IN C+C MORE THAN OTHER AREAS

‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08

Gro

ss S

ale

s $

MM

$1,000

800

600

400

200

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING

BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

SOME FRAMEWORKS LEARNED ALONG THE WAY…

TOP 5 I WISH’ES IN LIFE

- BRONNIE WARETOP 5 REGRETS OF DYING

…THE COURAGE TO EXPRESS MY FEELINGS.

…LET MYSELF BE

HAPPIER

…NOT WORKED SO HARD

…STAYED IN TOUCH WITH

FRIENDS

…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED

I WISH I HAD…

#1

SALES 37%

PRODUCTIVITY31%

ACCURACY 19%______________________________________

TURNOVERENGAGEMENT CREATIVITYPROFITS

STUDIES FROM THEHARVARD BUSINESS REVIEW,

JAN-FEB 2012 ISSUE

HAPPINESS in the WORKPLACE

THAT’S ALL GREAT BUT HOW DO I START(OR HOW DO WE GETBETTER)?

?BIG IDEA

THINK

SMALLAND

MEASURE ALONG THE WAY

WHOALIGNMENT OF CULTURE AND HAPPINESS

WHATCOMMIT TO LIVE CULTURE AND HAPPINESS

HOWTHE PROVERBIAL JOURNEY

THAT’S UNIQUE TO YOUR COMPANY

www.HAPPINESSATWORKSURVEY.com

We are emotional beings

Emotion Typical Situation Probable Action Promoted

Fear

Anger

Sadness

Disgust

The Role of Emotions

Emotion Typical Situation Probable Action Promoted

Fear Source of danger

Anger Violation of a norm

Sadness Loss of support

Disgust Contamination

The Role of Emotions

Emotion Typical Situation Probable Action Promoted

Fear Source of danger Detect and Flee

Anger Violation of a norm Deter future violation (violently or non-violently)

Sadness Loss of support Save energy and thread carefully until conditions improve

Disgust Contamination Spit out and avoid

The Role of Emotions

Emotion Typical Situation Probable Action Promoted

Fear Source of danger Detect and Flee

Anger Violation of a norm Deter future violation (violently or non-violently)

Sadness Loss of support Save energy and thread carefully until conditions improve

Disgust Contamination Spit out and avoid

Positive Emotions?

The Role of Emotions

Barbara Fredrickson’s theory of the

evolutionary role of positive emotions

1. Positive emotions BROADEN our thoughts & actions: paying more attention, being more creative & playful, open to relationships, and flexible.

2. Positive emotions BUILD psychological resources: resilience, coping, physical abilities, emotional intelligence, social skills and self mastery.

• Emotions help us regulate our behaviour

• “Negative” emotions help us deal with threats

• “Positive” emotions help us deal with (and create) opportunities

• They operate as powerful feedback loops

• Can we mimic them in other contexts?

www.HAPPINESSATWORKSURVEY.com

www.happinessatworksurvey.com

Role of Emotions at Work

Friedrickson and Losado: Positive teams at work

Study of 60 Strategic Business Unit teams, each of eight people, all from within the same organisation.

The SBUs performance categorised in terms of:– Profitability (SBU profit & loss accounts)– Customer satisfaction (surveys & interviews)– 360’ evaluations of team members

Each “utterance” in meeting was coded in terms of:– Positivity (support, encouragement, appreciation)– Negativity (disapproval, sarcasm, cynicism)

Role of Emotions at Work

Friedrickson and Losado: Positive teams at work

Role of Emotions at Work

Friedrickson and Losado: Positive teams at work

Role of Emotions at Work

Friedrickson and Losado: Positive teams at work

High performance teams operate in an expanded chaotic (creative) emotional space.

Mid performance teams are still somewhat creative.

Low performance teams ‘collapse’ into a non-inquiring ‘strange attractor’.

Role of Emotions at Work

Magic RatioPositive : Negative

3 : 1to

8 : 1

Role of Emotions at Work

Friedrickson and Losado: Positive teams at work

Happiness at Work• So does Happiness come

from HIGH performance?

• Or does Happiness lead to HIGH performance?

• Or both!

Happiness at Work

Happiness T1 Happiness T2

Performance T1 Performance T2

11 organisations; 2,000+ teams; 140,000+ respondents

Happiness at Work

Happiness T1 Happiness T2

Performance T1 Performance T2

11 organisations; 2,000+ teams; 140,000+ respondents

Happiness at Work

Happiness T1 Happiness T2

Performance T1 Performance T2

11 organisations; 2,000+ teams; 140,000+ respondents

Happiness at Work

Happiness T1 Happiness T2

Performance T1 Performance T2

11 organisations; 2,000+ teams; 140,000+ respondents

Happiness at WorkBoth models fitted the data …but Model 1 was much better

“these data suggest that the impact of … [happiness at work] on … performance is twice as large as from performance to … [happiness at work]”

Source: Causal impact of employee perceptions on the bottom line of organisations; James Harter et al; Perspectives on psychological science 5(4); 2010

50%% of UK workers that have ever done a staff survey

Source: nef’s representative sample of UK working population October 2011

80%% who thought it made no impact on the quality of their working lives

Source: nef’s representative sample of UK working population October 2011

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50

51

Results

Take it for a spin:www.happinessatworksurvey.com

Talk to us:Nic.Marks@neweconomics.orgjenn@deliveringhappiness.com

Let’s make happy work!