human resource management

Human Resource Management

Prepared by Stephen Penn

September 29, 2012Information derived or quoted from Rita Mulcahy

HR responsibilities increase as size of team increases

HR

Responsibilities

Project Team

Human Resource Plan

Added

ManagedControlled

Released

Team Members

Human Resource Management Process

CreateRewardSystem

ImproveTeam

Performance

TrackPerformance

Plan how to use people

Identifyteam

DefineRoles

Time & Effort

9 Knowledge Areas

1. Integration Management

2. Scope Management

3. Time Management

4. Cost Management

5. Quality Management

6. Human Resource Management

7. Communications Management

8. Risk Management

9. Procurement Management

Project Management Processes

• Develop HR Plan

• Acquire• Develop• Manage

Project Sponsor/Initiator – provides financial resources

1. Has requirements

2. Spokesperson

3. Advocate

4. Gathers support

5. Gives authority

6. Protects project

7. Accepts Deliverables

Stakeholders – involved in the project/influences project

1. Create project charter & scope

2. PM development plan

3. Approve project changes

4. Identify constraints

5. Identify Requirements

6. Risk Management

Team – does the work

1. Creates WBS2. Decomposes WBS

to activities3. Does time & cost

estimates4. Risk Management5. Executes Plan6. Recommends

changes, including corrective activities

Functional Managers – owns resources in a specific department

1. Assign individuals to team

2. Participate in planning

3. Provide subject matter expertise

4. Approve of Project Management Plan

5. Manage activities

6. Improve Staff Utilization

Project Manager – Manages project to meet project objectives

1. In charge of project

2. Does not have to be an expert

3. Influences

4. Leads & Directs

5. Delivers Quality

6. Maintains Control

HR Responsibilities for PMs – “They report to me”

1. Create a project team directory

2. Create project descriptions

3. Team member training

4. Develop HR plan5. Track performance6. Create recognition &

reward system

Develop HR Plan

Enterprise Environmental Factors

Organizational ProcessAssets

Develop HR Plan

•Culture•Systems

•Lessons learned•Process, Procedures•Historical Info

•Planning•Work Packages•Activities•Skills•Report•Attend•Other work

Org Chart & Position Descriptions

•RAM•Org Breakdown•Resource Breakdown

Staffing Management Plan

1. Staff Acquisition

2. Resource Calendars

3. Staff Release

4. Training

5. Recognition & Reward (Motivation & Gain Cooperation)

6. Compliance & Safety

Acquire Project Team

Project Management Plan

Enterprise Environmental Factors

Organizational Process Assets

Acquire Project Team

1. Pre-assignment2. Negotiation3. Hiring4. Virtual Teams5. Risk of resources6. Halo Effect

Organization Charts and Position Descriptions

RACI Chart (Responsible, Accountable, Consult, Inform)

Organizational Breakdown Structure

Organizational Breakdown Structure

Resource Breakdown Structure

Resource Histogram – level the resources/arrange for resources

Develop Project Team

1. Decreased turnover

2. Improved knowledge & skills

3. Improved teamwork

Project Manager Responsibilities

1. Leadership

2. Teamwork

3. Communication

4. Collaborative

5. Create Recognition & Rewards

6. Motivate

Team Building

1. Forming

2. Storming

3. Norming

4. Performing

5. Adjourning

Manage Project Team

1. Communication

2. Leadership

3. Issue Log

4. Completing Appraisals

5. Making good decisions

6. Actively resolving conflicts

Manage Project Team

• Observation and Conversation

• Project Performance Appraisals

• Issue Log

Powers of Project Manager

1. Formal – position

2. Reward – give

3. Penalty (Coercive)

4. Expert – Technical

5. Referent - Liked

Management & Leadership Styles

Directing

Supportive

Coaching Consensus

Bureaucratic

Consultative-Autocratic

Delegating

Charismatic

Consultative

Facilitating

Influencing

Participative

Laissez Faire

Analytical

Driver

Conflict Management

7 Sources of Conflict

1. Schedules

2. Priorities

3. Resources

4. Technical opinions

5. Administrative Procedures

6. Cost

7. Personality

Conflict Resolution Techniques

1. Confronting (Problem Solving)

2. Compromising – satisfaction to both

3. Withdrawal (Avoidance)

4. Smoothing

5. Collaborating

6. Forcing

Problem Solving Method

1. Define real problem

2. Analyze problem

3. Identify solutions

4. Pick solution

5. Implement solution

6. Review & confirm problem solved

HR Terms, Topics & Theories

Concept Definition

Expectancy Theory Employees remaining productive as they are rewarded for accomplishments

Arbitration Neutral 3rd party

Perquisites (Perks) Special rewards to select employees

Fringe Benefits Standard benefits such as profit sharing

Motivation Theory “What do people really want?”

Maslow’s Hierarchy of Needs

David McClelland’s Theory of Needs

Herzberg’s Theory

Questions?

• Thank You

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