“promoting regulatory excellence through surveying”

CLEAR 2008 Annual Conference

Anchorage, Alaska

“Promoting Regulatory Excellence Through

Surveying”

Hari Gupta

Online Surveys - Agenda

• Getting Started

• Survey Software

• NCMB Survey experience

• CLEAR Survey Results

Getting Started

• Evaluate NCMB Online Renewal

• Evaluate NCMB Online Applications

• Evaluate Complaint Process

• Future uses:– NCMB Website– Internal Staff– Medical Board Members

Getting Started (cont)

• Google

Getting Started (cont)

• Cost– Monthly/Annual fees– Contract– Termination

• Ease of Use– Creating a survey– Adding survey link to application– Trial period– Demo

Getting Started (cont)

• Scope of Survey software– Expand existing survey– Add multiple surveys– E-mail survey– Create link to survey

Getting Started (cont)

• Pros– Capture user feedback– Modify software to meet user needs– Improved application

• Cons– Capture user feedback– Mostly negative– Cost – time and money

Survey Software

• Software functionality

• Create a Survey

Create a Survey

1. Create Survey

2. Send Survey

3. Reports

Create a Survey

1. What are the Survey Questions?

2. Start new survey

3. Start adding questions– Create question– Use existing Templates

4. Test

Create a Survey

1. Create Survey

2. Send Survey

3. Reports

Create a Survey

1. E-mail

2. Add a Link to web site

Create a Survey

1. Create Survey

2. Send Survey

3. Reports

4. Demo of NCMB Survey

NCMB Survey Experience

CLEAR 2008 Annual ConferenceAnchorage, Alaska

CLEAR 2008 Annual ConferenceAnchorage, Alaska

Top 5 Comments

1. Modify CME section

2. Allow American Express

3. Good Service

4. Too expensive

5. Update Hospital and Specialty lists

• Likert Scale

CLEAR 2008 Annual ConferenceAnchorage, Alaska

Modify CME

• CME – how it works

CLEAR 2008 Annual ConferenceAnchorage, Alaska

Modify CME

CLEAR 2008 Annual ConferenceAnchorage, Alaska

Likert Scale

• Format survey questions

CLEAR 2008 Annual ConferenceAnchorage, Alaska

• Questions?

CLEAR 2008 Annual ConferenceAnchorage, Alaska

Speaker Contact Information

Hari Gupta

North Carolina Medical Board

Hari.gupta@ncmedboard.org