Attracting and Engaging the Modern ... - World Retail Attracting and Engaging the Modern Customer ... This highly popular annual review of the latest and best retail store design ... importance of personalisation, ...

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1 Attracting and Engaging the Modern Customer Day 1 Tuesday, 12th April 2016 Where we are today? 08:00 Registration Opens 09:00-10:30 International Directors Meeting Following on from the successful first meeting in 2015 aimed specifically at International Directors or those interested in the challenges and opportunities of expanding into new markets, this private but interactive session will enable International Directors to exchange their experiences and debate with fellow retailers about key markets. Chatham House Rule applies. John Scott, Director of International Business Development, Debenhams Dr Ira Kalish, Chief Global Economist, Deloitte Alex Cara, Senior Vice President for Group Retail, Pandora Bart Denolf, Head of Franchise, Sacoor Brothers Murjaan Ballroom 09:45-10:45 UK Trade & Investment Welcome Briefing (invitation only) 10:00 Welcome Denis Davies, Deputy Head, Retail & Luxury, UKTI 10:05 Introductions Fred Bassnett, Sector Specialist, UKTI 10:10 UAE Market Briefing Joe Hepworth, CEO, British Centres for Business (UAE) 10:20 Overview of the Retail Market in the UAE Tamreez Inam, Retail Trade Manager, British Centres for Business (UAE) 10:30 UK Trade & Investment support to UK companies: Export is GREAT and e-Exporting Michelle Field, Trade Adviser, UKTI Stream B Joharah Ballroom 10:00-10:45 Breakfast Briefing: Window on the world: A global tour of the worlds most innovative store design This highly popular annual review of the latest and best retail store design returns. John Ryan, Stores Editor, Retail Week Stream D Joharah Ballroom 10:30-11:15 LEADERSHIP PROGRAMME (invitation only) Growing the bottom line: Leveraging Data to Drive Consumer Engagement Globally Supported by MasterCard This exclusive session will explore how internal and external customer data can be leveraged to drive global consumer engagement and incremental revenues. Stephen Sadove, former chairman and chief executive officer of Saks Inc will draw on his experience to share how retailers should capitalize on the consumer data available to them in todays evolving retail environment. Hosted by MasterCard, Raghu Malhotra, President, Middle East and Africa, will share insights and learnings based on the companys global reach and holistic view on consumer spending patterns to spark a discussion on the latest trends and the most relevant ways of reaching customers at home and abroad. Raghu will also explore how the organization is partnering with leading retailers to develop intelligent solutions that drive sales, enhance efficiencies and grow the bottom line. Steve Sadove, Former Chairman & CEO, Saks Raghu Malhotra, President, Middle East & Africa, MasterCard Murjaan Ballroom 10:30 Introductory Networking Brunch WELCOME CEREMONY 12:00 Introduction and welcome from the Chair and World Retail Congress Ian McGarrigle, Chairman Naga Munchetty, International Broadcaster and Journalist 12:10 Opening Remarks His Excellency Mohammed Al Shehi, Undersecretary of the Economy for the UAE Ministry of Economy 2 Welcoming Remarks His Excellency Majid Saif Al Ghurair, Chairman, Dubai Chamber of Commerce & Industry. 12:20 Welcome Alain Bejjani, CEO, Majid Al Futtaim 12:25 International Retailing Today Challenges and Opportunities Sir Ian Cheshire, Chairman, Debenhams 12:30 The future shape of retail Stephen Sadove, Former Chairman & CEO, Saks PLENARY 12:40 Reinventing the retail experience: What can the industry learn from the Dubai vision? Alain Bejjani, CEO, Majid Al Futtaim 13:00 Retail is dead. Long live retail: What it means to stay alive and thrive in the wake of constant change With retail being transformed by the rise of consumers adopting new shopping habits at ever-increasing speed, what are the new industry priorities? This panel of senior retail leaders share their ideas and insights to build robust businesses that serve the new customer. Arthur Martinez, Chairman, Abercrombie & Fitch Bernie Brookes, CEO, Edcon Aarti Jagtiani, Director, Landmark Group Neela Montgomery, Chairwoman, Crate & Barrel, Board Member - Multichannel, Otto Group Moderator: Naga Munchetty, International Broadcaster and Journalist 13:40 Afternoon Refreshments and Networking 13:40 LEADERSHIP PROGRAMME (invitation only) Innovation Lab Exclusive Preview Last years inaugural World Retail Congress Innovation Hub brought together some of the newest retail technology start-ups. For 2016, the Innovation Hub will be built around a special display area. Curated and themed to bring alive technologies and solutions across different aspects of retail, this exclusive session for CEOs will take place before the Congress officially opens. Those attending will have the opportunity to be shown around by experts who will explain the new technology and their implications for retail. Joharah Ballroom 14:40 The Global Retail Report An unrivalled, all-encompassing view of the economic and demographic fluctuations being seen in different markets around the world and their impact on the retail industry. Dr Ira Kalish, Chief Global Economist, Deloitte 15:10 Transforming luxury: New dimensions and directions With the rise of accessible luxe brands and the revolution taking place with new digital channels and changing consumer attitudes, luxury labels are facing many tests. How are they responding and what is the impact of these developments? This panel will discuss the various challenges that is bringing about the transformation of the traditional luxury model and the perception of luxury brands. Thierry Andretta, CEO, Mulberry Patrick Chalhoub, Joint CEO, Chalhoub Group Paolo de Cesare, CEO, Printemps Moderator: Daniel Piette, Chairman, LVMH Investment Funds 3 15:50 Stores Strike Back The future of retail in an all-channel universe Jerry Storch, CEO, Hudsons Bay Company 16:10 Afternoon Tea and Networking 16:30 Placemaking and inclusion: How retailers and developers can create the cities of the future What is the role of developers and retailers in creating the most liveable places? What role does art, nature, culture, environment and diversity have on a place? What lessons can be shared between developed cities and developing cities? Ken Himmel, President & CEO, Related Urban Morty Singer, President & CEO, Marvin Traub Associates Moderator: Naga Munchetty, International Broadcaster and Journalist 17:00 Building a digital global brand for 2020 William Kim, CEO, AllSaints 17:20 World Retail Congress Networking Reception and UK Trade & Investment Networking Reception the Water Terrace 19:00 World Retail Congress VIP Dinner supported by IBM (invitation only) at Segreto, Madinat Jumeirah Exclusive dinner for retail CEOs, speakers and other VIPs. An established part of the Congress programme, this will allow retail leaders to network and meet fellow attendees. Day 2 Wednesday, 13th April 2016 Consumer experience and how to engage 07:45 Registration for Breakfast Briefings 07:45-08:45 LEADERSHIP PROGRAMME (invitation only) Breakfast Briefing Supported by Google The cutting/bleeding-edge technologies you need to know about This special session will be taken by Eric Tholom, Googles Product Management Director. Participants will be required to sign a Non-Disclosure Agreement given the sensitive and exclusive nature of the developments that Eric will cover. This popular session provides CEOs with an early-alert to the next wave of technological developments coming out Silicon Valley and other leading centres for R&D. Murjaan Ballroom 07:45-08:45 Inspiring Retail: Business as Unusual Breakfast Briefing Supported by RetailNext Over the past 15 years, shoppers and their shopping behaviors have changed dramatically, but, for the most part, retail hasnt followed suit. While the industry talks omnichannel, multichannel and other silos, consumers are talking about shopping. That disconnect in perceptions and expectations threatens the survival of those brands not willing to be flexible, adaptive and responsive to change. This session will highlight new shopper insights and solutions that inspire disruptive, personal and data-driven retail. Alexei Agratchev, CEO and Co-founder, RetailNext Stream B Joharah Ballroom 07:45-08:45 Accessing the Middle Eastern Retail Market the opportunities and challenges for international retailers Breakfast Briefing Supported by UKTI 07:45 Welcome Denis Davies, Deputy Head, Retail & Luxury, UKTI 07:50 The Retail Market in the UAE Overview of the UAE market from the last 5 years Key sectors in the UAE The UAE as a gateway market New and emerging opportunities The challenges Legal issues e.g. franchising Matthew Dadd, Partner, Knight Frank Ben Constance, Partner, Taylor Wessing Anita Baker, Director Middle East & North Africa, Lush Moderator: Tamreez Inam, Retail Trade Manager, British Centres for Business (UAE) 08:20 Spotlight on Saudi Arabia a growing market Summary of the Saudi market The appeal of international brands 4 Business Etiquette, Language and Culture the dos and donts Vic Annells, Director UK Trade & Investment, UKTI Saudi Arabia 08:35 Ecommerce in the Middle East: A changing landscape and platforms Michelle Field, Trade Adviser, UKTI Stream C Joharah Ballroom PLENARY 09:00 Decades of change: Learning from retails greats This panel brings together CEO visionaries to share key disruptions and transformations theyve tackled, and debate how to maximise customer engagement in this brave new world of retail. Solomon Lew, Chairman, Premier Investments B.S. Nagesh, Vice Chairman, Shoppers Stop, Founder, TRRAIN Richard Simonin, Chairman & CEO, Group Vivarte Moderator: Sir Ian Cheshire, Chairman, Debenhams 09:40 In conversation with Tommy Hilfiger Join this fireside chat with one of the worlds leading brand icons, Tommy Hilfiger, as he discusses lessons learned and his views on the future of retail. Introduced by: Nilesh Ved, Founder & Chairman, Apparel Group Hosted by: Gilbert Harrison, Founder & Chairman, Financo 10:10 Igniting a Spark: Driving Engagement and loyalty in todays customer Patrick will share his insight into how M&S is pioneering a new style of customer relationship looking at the importance of personalisation, relevancy and collaboration. Patrick Bousquet-Chavanne, Executive Director, Marketing & International, Marks & Spencer 10:30 Morning Refreshments and Networking LEADERSHIP PROGRAMME (invitation only) 10:30-11:00 Private session with Tommy Hilfiger An exclusive opportunity to hear from international fashion icon Tommy Hilfiger, the mornings keynote speaker, and 2016 inductee into the World Retail Hall of Fame. Hosted by Ian McGarrigle, Chairman, World Retail Congress Murjaan Ballroom 11:00 Creating the ultimate retail destination delighting your customer at every touch point Not all retail is created equal. As shoppers look for more experiential offerings, how can you ensure that you are bringing excitement and engagement on multiple levels to an increasingly connected consumer? Meg Crofton, Former President of Walt Disney Parks and Resorts, Disney Amin El-Maghraby, Group CEO, Magrabi Nisreen Shocair, President, Virgin Megastores Middle East & North Africa Jonathan Lawlor, Marketing Director MENA, Coca-Cola Moderator: Nadia Shouraboura, Founder & CEO, Hointer 11:40 World class transformation: The journey to the retail of tomorrow A panel of four leading retailers will share their experience of transitioning their organizations to the next generation retail model. They will give insight to their vision, share their journey to date, exploring both the challenges and opportunities realized. Lee Gill, Group Vice President, Retail, JDA Neela Montgomery, Chairwoman, Crate & Barrel, Board Member - Multichannel, Otto Group Govind Shrikhande, Managing Director, Shopper Stop Sarah Davis, Chief Administration Officer, Loblaws Moderator: Naga Munchetty, International Broadcaster and Journalist 12:20 Social commerce: The trending currency 5 Paul Delaoutre, President of Retail, Al Futtaim 12:40 14:10 Networking Lunch Hall of Fame Lunch (by invitation only) Recognising the lifetime achievements of the true legends of the retail world, those long-serving pioneers who have founded and led modern retailings greatest companies and brands. Murjaan Ballroom 12:40 13:50 Retail Report: The changing role of the shopping centre: The power of F&B Lunch supported by CBRE Welcome and Intro Katie Fielder, Presenter & Producer, Dubai One Nick Maclean, Managing Director, CBRE Middle East Based on a survey of 22,000 consumers across 22 markets in Europe, South Africa and the UAE, the overarching question CBRE wanted to answer was: Is the role of food and beverage in a shopping centre changing? This exclusive report tackles the perceptions of food and beverage within a shopping centre environment, analysing the following: How consumers engage with the food and beverage offer in a shopping centre What do consumers want to see? What benefits does a strong food and beverage offer bring to the shopping centre? How do views differ by country and demographic, what might this mean for occupiers, landlords and developed in the future? Nick Maclean, Managing Director, CBRE Middle East Ahmed Galal Ismail, CEO, Majid Al Futtaim Ventures Mohammed Alshaiba Almazrouei, Director, Al Hail Holding Erik Volkers, Associate Director, CBRE Middle East Sergio Lopez, Co-Founder, Bull & Roo Stream D Joharah Ballroom 14:50 15:30 LEADERSHIP PROGRAMME (invitation only) Reconnecting with consumer reality a CEO masterclass in DIY consumer research Having a personal connection with consumers is a vital skill for any CEO. Get to grips with best-practice insights for those wishing to understand the modern consumer by conducting their own ongoing quick hit trend research. Sean Pillot de Chenecey, Founder, Brand Positive Murjaan Ballroom BUSINESS STREAMS STREAM A PLENARY ROOM CUSTOMER EXPERIENCE STREAM B INTERNATIONAL EXPANSION/MOBILE STREAM C CONSUMER ENGAGEMENT STREAM D INNOVATION & DISRUPTION 14:10 Its not about us, its all about them: Winners are customer obsessed Supported by the World Retail Congress, Martin Butlers new book is being launched at this years event. For over two years he interrogated the thinking and actions of many of the worlds most customer-focused and successful leaders, concluding their focus demanded to be called an obsession. Taking the audience behind the scenes to understand the mind-set and essential steps to becoming truly customer obsessed, Martin will Increasing success through international brand building Whether your focus is on franchising and the new burgeoning retail market of the UAE, or the established world of European retail and beyond - what can all brands learn from these world-class relationships when looking to expand into new markets? Mark Lack, CEO, Retail Arabia Norman Jaskolka, President, International, ALDO Vi Patel, Chief Operating Officer, Hunkemller Engaging your customer: The power of content marketing More and more of todays consumers are content creators and retailers need to keep up. Not just the domain of marketers any more, its the key to your companys survival. Learn lessons from other industries and other brands getting it right. Rob Mosley, Co-Founder & Creative Director, Nonsense Moderator: Sean Pillot de Chenecey, Founder, Brand Positive How do you nurture your rising stars? Leadership in the age of millenial employees This generation doesnt just shop differently, their attitude toward careers and work/life balance has also fundamentally shifted. How do you engage, inspire, and retain the bright young stars driving the future of your business? David Munczinski, Founder & CEO, Brickwork Software Rachel Lim, Co-Founder, Love, Bonito 6 interview three of the books vibrant executives. Brad Davis, Executive Vice President, Chief Marketing Officer, Opus Bank John Gillam, Managing Director, Home Improvement and Office Supplies, Wesfarmers Moderator: Martin Butler, Retail Author & Lecturer Tobias Wasmuht, Managing Director, SPAR International Moderator: Alex Cara, Senior Vice President for Group Retail, Pandora Elma OReilly, Global Human Resources Director, AllSaints Moderator: Kasey Lobaugh, Head of Innovation, Deloitte 14:50 Shopping tourism: The high-flying consumer and the secret to serving the worlds new tourists With travel retail growing at double the rate of the luxury goods market, delivering on the demands of todays travel consumer has never been more important. What does this new landscape look like, and what are the challenges and opportunities facing retailers? Jerome Griffith, President & CEO, Tumi Eraldo Polletto, CEO, Furla Rajiv Suri, CEO, Majid Al Futtaim Fashion Michael Schmidt, Vice President Retail Sales & Merchandising, Dubai Duty Free Moderator: Sylvie Freund Pickavance, Group Strategy and Business Development Director, Value Retail Putting mobile at the heart of retails customer revolution Mobile devices are recalibrating consumers interaction with retailers and brands, from operations and customer service through to commerce. How will this continue to shape the industry? Tarek El Goweiny, Group CEO, Souq Planet (NCC Group) Rasool Hujair, CEO, Majid al Futtaim Finance Ken Seiff, Managing Partner, Beanstalk Ventures Ananya Tripathi, SVP & Head - Strategy & Planning, Myntra Moderator: Ravi Kanniganti, Global Practice Leader Retail Vertical, Zebra Technologies Omnichannel and the retail analytics revolution: The new horizon for customer engagement (panel) Personalisation and a seamless journey across channels has never been more vital in the war to win customers. Get to grips with how the best retailers are capitalising on next-level data insights to better serve and understand their shopper. Steve Sadove, Former Chairman & CEO, Saks Ronaldo Mouchawar, CEO, Souq.com Moderator: Channie Mize, Global Sector General Manager, Retail, Periscope, a McKinsey Solution Future Retail Challenge University teams from around the world present their ideas in response to the future retail challenge brief to a judging panel of senior retail executives and experts. Teams include: Fashion Institute of Technology, New York Fashion Retail Academy, London Hong Kong Polytechnic University University of Ancona Faculty of Economics from the University of Porto Judged by: Patrick Chalhoub, Joint CEO, Chalhoub Group Bernie Brookes, CEO, Edcon Group Andrea Weiss, Board Member, Grupo Cortefiel, Founder, The O Alliance Caroline Davidson, Executive Director, Beanstalk Labs 15:30-16:00 Afternoon Refreshments and Networking PLENARY 16:00 Stripping back to basics: How to become a reinventionist Its clear that Reinvention is no longer a choice. But how do you do it in a way that stays true to the essence of the brand and business, brings everyone along on the journey, and manufactures momentum to move with speed? Hear from retail leaders a pioneer of a new model for Reinvention, a veteran of big brand turnarounds and a champion of a multi-generational family legacy to learn how understanding the core of their businesses, and applying the principles of a Reinventionist Mindset is guiding them to growth and relevance. Arthur Martinez, Chairman, Abercrombie & Fitch Sergio Herz, CEO, Livraria Cultura Moderator: Joe Jackman, CEO, Jackman Reinvents 16:30 Savvy social shoppers: Exploring the connected consumer in 2016 7 Millennials spend more online than any other age group. They demand transparency and shun advertising. They expect a personalised, consistent experience whatever and wherever they are. When technology is disrupting every stage of the shopper journey how do retailers get in front of the curve to lead the way instead of reacting when it is too late? Get to grips with what drives the connected consumer, their habits, hates and desires. What causes them to buy when they do and what do they expect when they walk into your store? David Caygill, Co-Founder, Iris Worldwide 16:50 The scent of success: Building brands from scratch Having left the brand eponymous with her name, Jos entrepreneurial spirit teamed with her passion for the beauty industry led her to create a second fragrance business which bottles her undeniable desire to create innovative new products and entertaining experiences. Jo will share her brand building journey, the highs and lows of starting all over again and lessons learned. Jo Malone, Founder, Jo Malone London, Jo Loves 17:10 End of Day Two 18:00 International Women in Retail Networking Event Bringing together women executives to celebrate and champion the achievements of women in the retail industry and enable mentoring and discussion. Hosted by a local Dubai flagship store and with special guest speakers, this is a rare opportunity for women in retail to come together and share their experiences. Meg Crofton, Former President of Walt Disney Parks and Resorts, Disney Bloomingdales, The Dubai Mall 19:00 Networking Reception hosted by Majid Al Futtaim (invitation-only) Noir, Kempinski Hotel Day 3 Thursday, 14th April 2016 Serving Tomorrows Consumer 07:45-8:45 Breakfast Briefing: The customer experience workshop: How to create real retail attractions for the modern customer Holger Blecker, Chief Merchandise Officer & Member of the Executive Board, Breuninger Group Nisreen Shocair, President, Virgin Megastores Middle East & North Africa Ralph Edele, CountryManager Germany, Aesop Moderator: Dr Marc Schumacher, Managing Director, Liganova Stream B PLENARY 09:00 Shifting with Shoppers: what will it take? Mobile is changing retail faster than any technology before, as shoppers turn to their smartphones in all moments of their purchase journeys. Adapting to these new consumer behaviors is critical but requires fundamental mindset shifts. What will it take? Eric Tholom, Product Management Director, Google 09:25 The future is here its global, its complex As the industry globalizes and complexity increases, how should retailers keep track of the trends that are re-shaping the industry and the new class of global competitors who could disrupt their business or market? What are the implications of a world where changes are accelerating every year? Spencer Fung, Group CEO, Li & Fung 09:45 The next retail revolution: The 5 technology changes that will re-shape the customer and store experience With many retailers finally catching up with their ecommerce needs, the rest of the business is getting the chance and budget to innovate with technology in store, distribution and customer services centres. Hear about some of the disruptive technologies that are powering better shopping experiences and more profitable customers. 8 Ken Seiff, Managing Partner, Beanstalk Ventures David Munczinski, Founder & CEO, Brickwork Software Jordy Leiser, Co-founder and CEO, StellaService Moderator: Caroline Davidson, Executive Director, Beanstalk Labs 10:25 Banking on innovation: How financial services is revolutionising the customer journey Benny Higgins, Group Strategy Director, Tesco, CEO, Tesco Bank 10.55 Morning Refreshments and Networking 11:0012:30 LEADERSHIP PROGRAMME (invitation only) "What type of organisation and leadership skills are needed in the new retail landscape" led by Oxford University Sad Business School A two hour workshop led by the global retail experts at Oxford University that will explore through a mix of case studies, panel discussion and interaction the following key topics: Changed organisational structures Changed relative importance of functional areas How 'old world' retailers can retain their relevance Changed leadership requirements The need to re-visit ownership models/expectations of external stakeholders Dr Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management, Associate Professor in Retail Marketing, Deputy Dean, Sad Business School Dr Alan Treadgold, Board Member, Sad Business School, Oxford Institute of Retail Management Murjaan Ballroom BUSINESS STREAMS STREAM A PLENARY ROOM STREAM B NEW MODELS & MARKETS STREAM C INNOVATION & DISRUPTION STREAM D RETAIL TRANSFORMATION 11:35 The great debate: Pureplay versus Bricks & Mortar who serves customers better? Stefan Siegel, Founder & CEO, Not Just a Label Dr Eyad Alkassar, MD Middle East, Rocket Internet Group Xavier Vidal, CEO, Tiger Moderator: Michael Poynor, Founder & Managing Director, Retail Expertise, Senior Advisor, Nomura Investment opportunities in new and shifting markets This session will give an overview of the investment potential in: The most talked about new markets, and an in-depth guide to navigating the specific cultural, political and economic paths to success The economies that were booming and are now changing how do you manoeuvre a different retail landscape? Boris Planer, Chief Economist, Planet Retail Lucy Wu, Vice Secretary General, China Chain Store & Franchise Association Cui Yixiong, General Manager, City Shop Sami Kariyo, CEO Penti, Chairman, Birlemi Markalar Dernei'nin (United Brands Association BMD) Creating internal teams and cultures that drive company innovation The pace of change has never been faster for consumers and the companies that serve them. How can you effectively foster and accelerate innovation and growth within your business? Antonia Jermendy, Head of Innovation & Test, Swarovski Moderator: Ed Gribbin, President, Alvanon Retail Transformation Changing space into an experience In future, the value of the physical store will not only be measured by square metre productivity. That is why todays retail priority has to be to make sales-driven marketing secondary to the customers overall experience to transform retail spaces into brand shapers. Hear from a panel of retail experts how they manage the current and future challenges of their business to create a lasting consumer experience. Simon Haskell, VP Global DTC Merchandising, Levis Nicole Srock Stanley, Creative Director, Bikini Berlin Paul McGowan, Chairman, HMV Moderator: Naga Munchetty, International 9 Broadcaster and Journalist 12:15 Sustainability: Creating a retail model for the future From catering to a more eco-conscious customer to driving efficiencies through a smaller environmental footprint, one thing is clear the future of retail involves increased sustainability. What are the related consumer and business strategies retailers need to be focusing on in the next three years to drive loyalty and sales whilst decreasing their environmental impact? Adam Elman, Global Head of Plan A & Sustainability, Marks & Spencer Massimo Mercati, CEO, Gruppo Aboca Paula Zusi, Global Operations Advisor, Retail Supply Chain, Lululemon Athletica/Advent International Consumers or brands whos driving the value exchange? We know that consumers see their data as being valuable and expect better customer experiences based on it but are they really willing to share their personal data to get it? The answer predictably is: Depends on who you ask. Understand the four different personas consumers exhibit when making the decision whether or not to share their data with the brands they do business with. How can retailers best tailor their approach to each group to build the greatest connection with their customers? Paul Lacey, MD Middle East, Aimia Ahmed Bin Dawood, CEO, Danube Grocery Kunal Malani, Regional Head of Cards Middle East, HSBC Moderator: Martin Newman, Non-Executive Director, White Stuff & Conviviality Attracting customers through innovation in product development Whatever channel you are selling to consumers, the real defining point of difference is the product you sell. There has never been a higher premium on newness. This session brings together businesses that have aligned their focus completely around the customer and innovation. Matteo Alessi, Chief Commercial Officer, Alessi Markus Naewi, Global Retail Operations Director, Victorinox AG Moderator: Suzie Wokabi, Founder & CEO, Suziebeauty Retail, technology and shopping: Inside the millennial mind Hear from several young entrepreneurs disrupting the retail and technology space. Understand their mindsets when it comes to business, shopping, and their thoughts on future trends. Abdallah Absi, CEO, Zoomaal Caroline Davidson, Executive Director, Beanstalk Labs Jihad Kawas, CEO, Saily Rachel Lim, Co-Founder, Love, Bonito Moderator: Sean Pillot de Chenecey, Founder, Brand Positive 12:55 Tomorrows retail leader: Understanding the DNA of global retail leaders Over the last year, the World Retail Congress has commissioned a major research project to understand what the retail CEO of the future will need to look like: skills, experiences and what board directors they will need to have around them to meet the challenge of the digital age. At the Dubai Congress, the results and recommendations will be presented by senior retailers who helped shape the research. Fusing online and offline retail: Analytics that drive the union of clicks and bricks How can retailers better harness big data to bridge the gap between online and offline? How can next-gen technology address real-world issues retailers are facing? How can you better manage the expectation for customized experiences through technology? The Innovation Pitch Off Three minutes, one chance. Hear from a carefully curated selection of the worlds most impressive start-ups, as they give the pitch of their lives on why their innovative retail solutions are worthy of your vote and your investment. Judges: Daniel Bobroff, CEO, FashionTech Ventures Sarah Jones, Founder & CEO, Mini Exchange Ken Seiff, Managing Partner, Beanstalk Ventures Isabelle Kenyon, Associate, Burch Capital Purpose Driven Transformation: Unlocking authenticity and purpose in your brand In a world where customers and stakeholders are increasingly demanding "more", Purpose is the single most important tool to unlock the power of your organization and authentically deliver what customers really want. Understand how this innovative approach unlocks growth and profitability for multi-site global retailers. 10 Andrea Weiss, Board Member, Grupo Cortefiel, Founder, The O Alliance Liz Evans, CEO, Oasis & Warehouse Andrew Jennings, Chairman, Hema Steve Baggi, CEO, Green Park Moderator: Paul Charron, Chairman, American Apparel Is the convergence of online and offline the future of retail? Mederic Payne, CEO, Home Centre, Landmark Group Amit Keswani, VP e-commerce, Mitra Adiperkasa (MAP) Kapil Bhatia, Head of Fashion, AskMeBazaar Moderator: Sanjeev Sularia, CEO & Co-Founder, suzie IntelligenceNODE Benny Higgins, Group Strategy Director, Tesco, CEO, Tesco Bank Per Bank, CEO, Dansk Supermarked Group Vishak Kumar, CEO, Aditya Birla Retail B.S. Nagesh, Vice Chairman, Shoppers Stop, Founder, TRRAIN Moderator: Rune Jacobsen, Senior Partner and Managing Director, Global Leader Retail Practice, BCG 13:35 14:45 Networking Lunch 13:35 14:45 Experiment, Engage & Innovate: Understanding consumer behaviour through experimentation to shape the future of retail Lunch supported by IBM (invitation-only) Join Dr. Victor Fung, Group Chairman at Fung Group and Honorary Chairman at Li & Fung Limited, and Stephen Laughlin, General Manager of the IBM Consumer Industry, as they explore understanding consumer behavior through innovation. Learn how the Fung Group are partnering with IBM in Shanghai in a new retail lab called Explorium which allows retailers and technology companies to experiment with different business models for the China retail market and beyond. Murjaan Ballroom PLENARY 14:45 The China Update Get the latest insights on the shifting consumer habits, areas for retail investment and innovation in this ever-changing mega market. Dr Pei Liang, Secretary General, China Chain Store & Franchise Association Victor Chi, Founder & CEO, Global Rich Yan Zhang, Co-Founder & CEO, Yetang Ming Jin, Chairman & CEO, Koradior Holdings Limited Moderator: Dr Victor Fung, Chairman, Li & Fung 15:25 Where to invest: Securing your retail success Hear from a panel of bankers, investment firms and venture capitalists on which products, companies and technologies theyre pouring money into. Ed Boyce, Managing Director Investment Banking, Nomura International Isabelle Kenyon, Associate, Burch Capital Moderator: Daniel Piette, Chairman, LVMH Investment Funds 16:00 Doing business differently: Changing retail models to grow with your consumer Maxine Bdat, Co-Founder & CEO, Zady Tamer Makary, Group Chief Development Officer, Magrabi Moderator: Martin Newman, Non-Executive Director, White Stuff & Conviviality 16:40 Keynote 17:00 End of Congress 19.00 Awards Drinks Reception Water Terrace 20:00 Congress Closing Gala and World Retail Awards 22:30-24:00 Awards After-Party 11 Water Terrace

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