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Attracting and Engaging the Modern Customer

Day 1 Tuesday, 12th April 2016

Where we are today? 08:00 Registration Opens

09:00-10:30 International Directors’ Meeting Following on from the successful first meeting in 2015 aimed specifically at International Directors or those interested in the challenges and opportunities of expanding into new markets, this private but interactive session will enable International Directors to exchange their experiences and debate with fellow retailers about key markets. Chatham House Rule applies. John Scott, Director of International Business Development, Debenhams Dr Ira Kalish, Chief Global Economist, Deloitte Alex Cara, Senior Vice President for Group Retail, Pandora Bart Denolf, Head of Franchise, Sacoor Brothers Murjaan Ballroom

09:45-10:45 UK Trade & Investment Welcome Briefing (invitation only) 10:00 Welcome Denis Davies, Deputy Head, Retail & Luxury, UKTI 10:05 Introductions Fred Bassnett, Sector Specialist, UKTI 10:10 UAE Market Briefing Joe Hepworth, CEO, British Centres for Business (UAE) 10:20 Overview of the Retail Market in the UAE Tamreez Inam, Retail Trade Manager, British Centres for Business (UAE) 10:30 UK Trade & Investment support to UK companies: Export is GREAT and e-Exporting Michelle Field, Trade Adviser, UKTI Stream B Joharah Ballroom

10:00-10:45 Breakfast Briefing: Window on the world: A global tour of the world’s most innovative store design This highly popular annual review of the latest and best retail store design returns. John Ryan, Stores Editor, Retail Week Stream D Joharah Ballroom

10:30-11:15 LEADERSHIP PROGRAMME (invitation only) Growing the bottom line: Leveraging Data to Drive Consumer Engagement Globally Supported by MasterCard This exclusive session will explore how internal and external customer data can be leveraged to drive global consumer engagement and incremental revenues. Stephen Sadove, former chairman and chief executive officer of Saks Inc will draw on his experience to share how retailers should capitalize on the consumer data available to them in today’s evolving retail environment. Hosted by MasterCard, Raghu Malhotra, President, Middle East and Africa, will share insights and learnings based on the company’s global reach and holistic view on consumer spending patterns to spark a discussion on the latest trends and the most relevant ways of reaching customers at home and abroad. Raghu will also explore how the organization is partnering with leading retailers to develop intelligent solutions that drive sales, enhance efficiencies and grow the bottom line. Steve Sadove, Former Chairman & CEO, Saks Raghu Malhotra, President, Middle East & Africa, MasterCard Murjaan Ballroom

10:30 Introductory Networking Brunch

WELCOME CEREMONY

12:00 Introduction and welcome from the Chair and World Retail Congress

Ian McGarrigle, Chairman Naga Munchetty, International Broadcaster and Journalist

12:10

Opening Remarks His Excellency Mohammed Al Shehi, Undersecretary of the Economy for the UAE Ministry of Economy

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Welcoming Remarks His Excellency Majid Saif Al Ghurair, Chairman, Dubai Chamber of Commerce & Industry.

12:20 Welcome Alain Bejjani, CEO, Majid Al Futtaim

12:25 International Retailing Today – Challenges and Opportunities Sir Ian Cheshire, Chairman, Debenhams

12:30 The future shape of retail

Stephen Sadove, Former Chairman & CEO, Sak’s

PLENARY 12:40 Reinventing the retail experience: What can the industry learn from the Dubai vision?

Alain Bejjani, CEO, Majid Al Futtaim

13:00 Retail is dead. Long live retail: What it means to stay alive and thrive in the wake of constant change

With retail being transformed by the rise of consumers adopting new shopping habits at ever-increasing speed, what are the new industry priorities? This panel of senior retail leaders share their ideas and insights to build robust businesses that serve the new customer.

Arthur Martinez, Chairman, Abercrombie & Fitch Bernie Brookes, CEO, Edcon Aarti Jagtiani, Director, Landmark Group Neela Montgomery, Chairwoman, Crate & Barrel, Board Member - Multichannel, Otto Group Moderator: Naga Munchetty, International Broadcaster and Journalist

13:40 Afternoon Refreshments and Networking

13:40 LEADERSHIP PROGRAMME (invitation only) Innovation Lab – Exclusive Preview Last year’s inaugural World Retail Congress Innovation Hub brought together some of the newest retail technology start-ups. For 2016, the Innovation Hub will be built around a special display area. Curated and themed to bring alive technologies and solutions across different aspects of retail, this exclusive session for CEOs will take place before the Congress officially opens. Those attending will have the opportunity to be shown around by experts who will explain the new technology and their implications for retail. Joharah Ballroom

14:40 The Global Retail Report

An unrivalled, all-encompassing view of the economic and demographic fluctuations being seen in different markets around the world and their impact on the retail industry.

Dr Ira Kalish, Chief Global Economist, Deloitte

15:10 Transforming luxury: New dimensions and directions With the rise of accessible luxe brands and the revolution taking place with new digital channels and changing consumer attitudes, luxury labels are facing many tests. How are they responding and what is the impact of these developments? This panel will discuss the various challenges that is bringing about the transformation of the traditional luxury model and the perception of luxury brands.

Thierry Andretta, CEO, Mulberry Patrick Chalhoub, Joint CEO, Chalhoub Group Paolo de Cesare, CEO, Printemps Moderator: Daniel Piette, Chairman, LVMH Investment Funds

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15:50 Stores Strike Back – The future of retail in an all-channel universe Jerry Storch, CEO, Hudson’s Bay Company

16:10 Afternoon Tea and Networking 16:30 Placemaking and inclusion: How retailers and developers can create the cities of the future

What is the role of developers and retailers in creating the most liveable places? What role does art, nature, culture, environment and diversity have on a place?

What lessons can be shared between developed cities and developing cities? Ken Himmel, President & CEO, Related Urban Morty Singer, President & CEO, Marvin Traub Associates Moderator: Naga Munchetty, International Broadcaster and Journalist

17:00 Building a digital global brand for 2020

William Kim, CEO, AllSaints

17:20 World Retail Congress Networking Reception and UK Trade & Investment Networking Reception – the Water Terrace

19:00 World Retail Congress VIP Dinner supported by IBM (invitation only) at Segreto, Madinat Jumeirah Exclusive dinner for retail CEOs, speakers and other VIPs. An established part of the Congress programme, this will allow retail leaders to network and meet fellow attendees.

Day 2 Wednesday, 13th April 2016

Consumer experience and how to engage 07:45 Registration for Breakfast Briefings

07:45-08:45

LEADERSHIP PROGRAMME (invitation only) Breakfast Briefing Supported by Google The cutting/bleeding-edge technologies you need to know about This special session will be taken by Eric Tholomé, Google’s Product Management Director. Participants will be required to sign a Non-Disclosure Agreement given the sensitive and exclusive nature of the developments that Eric will cover. This popular session provides CEOs with an early-alert to the next wave of technological developments coming out Silicon Valley and other leading centres for R&D. Murjaan Ballroom

07:45-08:45

Inspiring Retail: Business as Unusual Breakfast Briefing Supported by RetailNext Over the past 15 years, shoppers and their shopping behaviors have changed dramatically, but, for the most part, retail hasn’t followed suit. While the industry talks omnichannel, multichannel and other “silos,” consumers are talking about … shopping. That disconnect in perceptions and expectations threatens the survival of those brands not willing to be flexible, adaptive and responsive to change. This session will highlight new shopper insights and solutions that inspire disruptive, personal and data-driven retail. Alexei Agratchev, CEO and Co-founder, RetailNext Stream B Joharah Ballroom

07:45-08:45 Accessing the Middle Eastern Retail Market – the opportunities and challenges for international retailers Breakfast Briefing Supported by UKTI 07:45 Welcome Denis Davies, Deputy Head, Retail & Luxury, UKTI 07:50 The Retail Market in the UAE

Overview of the UAE market from the last 5 years Key sectors in the UAE The UAE as a ‘gateway’ market New and emerging opportunities The challenges Legal issues – e.g. franchising

Matthew Dadd, Partner, Knight Frank Ben Constance, Partner, Taylor Wessing Anita Baker, Director – Middle East & North Africa, Lush Moderator: Tamreez Inam, Retail Trade Manager, British Centres for Business (UAE) 08:20 Spotlight on Saudi Arabia – a growing market

Summary of the Saudi market The appeal of international brands

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Business Etiquette, Language and Culture – the dos and don’ts Vic Annells, Director UK Trade & Investment, UKTI Saudi Arabia 08:35 Ecommerce in the Middle East: A changing landscape and platforms Michelle Field, Trade Adviser, UKTI Stream C Joharah Ballroom

PLENARY 09:00 Decades of change: Learning from retail’s greats

This panel brings together CEO visionaries to share key disruptions and transformations they’ve tackled, and debate how to maximise customer engagement in this brave new world of retail. Solomon Lew, Chairman, Premier Investments B.S. Nagesh, Vice Chairman, Shoppers Stop, Founder, TRRAIN Richard Simonin, Chairman & CEO, Group Vivarte Moderator: Sir Ian Cheshire, Chairman, Debenhams

09:40

In conversation with Tommy Hilfiger Join this fireside chat with one of the world’s leading brand icons, Tommy Hilfiger, as he discusses lessons learned and his views on the future of retail. Introduced by: Nilesh Ved, Founder & Chairman, Apparel Group Hosted by: Gilbert Harrison, Founder & Chairman, Financo

10:10 Igniting a Spark: Driving Engagement and loyalty in today’s customer Patrick will share his insight into how M&S is pioneering a new style of customer relationship – looking at the importance of personalisation, relevancy and collaboration.

Patrick Bousquet-Chavanne, Executive Director, Marketing & International, Marks & Spencer

10:30 Morning Refreshments and Networking

LEADERSHIP PROGRAMME (invitation only)

10:30-11:00 Private session with Tommy Hilfiger An exclusive opportunity to hear from international fashion icon Tommy Hilfiger, the morning’s keynote speaker, and 2016 inductee into the World Retail Hall of Fame. Hosted by Ian McGarrigle, Chairman, World Retail Congress Murjaan Ballroom

11:00

Creating the ultimate retail destination – delighting your customer at every touch point Not all retail is created equal. As shoppers look for more experiential offerings, how can you ensure that you are bringing excitement and engagement on multiple levels to an increasingly connected consumer? Meg Crofton, Former President of Walt Disney Parks and Resorts, Disney Amin El-Maghraby, Group CEO, Magrabi Nisreen Shocair, President, Virgin Megastores Middle East & North Africa Jonathan Lawlor, Marketing Director MENA, Coca-Cola Moderator: Nadia Shouraboura, Founder & CEO, Hointer

11:40 World class transformation: The journey to the retail of tomorrow A panel of four leading retailers will share their experience of transitioning their organizations to the next generation retail model. They will give insight to their vision, share their journey to date, exploring both the challenges and opportunities realized. Lee Gill, Group Vice President, Retail, JDA Neela Montgomery, Chairwoman, Crate & Barrel, Board Member - Multichannel, Otto Group Govind Shrikhande, Managing Director, Shopper Stop Sarah Davis, Chief Administration Officer, Loblaws Moderator: Naga Munchetty, International Broadcaster and Journalist

12:20

Social commerce: The trending currency

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Paul Delaoutre, President of Retail, Al Futtaim

12:40 – 14:10

Networking Lunch

Hall of Fame Lunch (by invitation only) Recognising the lifetime achievements of the true legends of the retail world, those long-serving pioneers who have founded and led modern retailing’s greatest companies and brands. Murjaan Ballroom

12:40 – 13:50

Retail Report: The changing role of the shopping centre: The power of F&B Lunch supported by CBRE Welcome and Intro Katie Fielder, Presenter & Producer, Dubai One Nick Maclean, Managing Director, CBRE Middle East Based on a survey of 22,000 consumers across 22 markets in Europe, South Africa and the UAE, the overarching question CBRE wanted to answer was: “Is the role of food and beverage in a shopping centre changing?” This exclusive report tackles the perceptions of food and beverage within a shopping centre environment, analysing the following:

How consumers engage with the food and beverage offer in a shopping centre What do consumers want to see? What benefits does a strong food and beverage offer bring to the shopping centre? How do views differ by country and demographic, what might this mean for occupiers, landlords and

developed in the future? Nick Maclean, Managing Director, CBRE Middle East Ahmed Galal Ismail, CEO, Majid Al Futtaim Ventures Mohammed Alshaiba Almazrouei, Director, Al Hail Holding Erik Volkers, Associate Director, CBRE Middle East Sergio Lopez, Co-Founder, Bull & Roo Stream D Joharah Ballroom

14:50 – 15:30

LEADERSHIP PROGRAMME (invitation only) Reconnecting with ‘consumer reality’ – a CEO masterclass in DIY consumer research Having a personal connection with consumers is a vital skill for any CEO. Get to grips with best-practice insights for those wishing to understand the modern consumer by conducting their own ongoing ‘quick hit’ trend research. Sean Pillot de Chenecey, Founder, Brand Positive Murjaan Ballroom

BUSINESS STREAMS

STREAM A PLENARY ROOM – CUSTOMER EXPERIENCE

STREAM B INTERNATIONAL EXPANSION/MOBILE

STREAM C CONSUMER ENGAGEMENT

STREAM D INNOVATION & DISRUPTION

14:10 It’s not about us, it’s all about them: Winners are customer obsessed Supported by the World Retail Congress, Martin Butler’s new book is being launched at this year’s event. For over two years he interrogated the thinking and actions of many of the world’s most customer-focused and successful leaders, concluding their focus demanded to be called an obsession. Taking the audience behind the scenes to understand the mind-set and essential steps to becoming truly customer obsessed, Martin will

Increasing success through international brand building Whether your focus is on franchising and the new burgeoning retail market of the UAE, or the established world of European retail and beyond - what can all brands learn from these world-class relationships when looking to expand into new markets?

Mark Lack, CEO, Retail Arabia Norman Jaskolka, President, International, ALDO Vi Patel, Chief Operating Officer, Hunkemöller

Engaging your customer: The power of content marketing

More and more of today’s consumers are content creators – and retailers need to keep up. Not just the domain of marketers any more, it’s the key to your company’s survival. Learn lessons from other industries and other brands getting it right. Rob Mosley, Co-Founder & Creative Director, Nonsense Moderator: Sean Pillot de Chenecey, Founder, Brand Positive

How do you nurture your rising stars? Leadership in the age of millenial employees

This generation doesn’t just shop differently, their attitude toward careers and work/life balance has also fundamentally shifted. How do you engage, inspire, and retain the bright young stars driving the future of your business? David Munczinski, Founder & CEO, Brickwork Software Rachel Lim, Co-Founder, Love, Bonito

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interview three of the book’s vibrant executives. Brad Davis, Executive Vice President, Chief Marketing Officer, Opus Bank John Gillam, Managing Director, Home Improvement and Office Supplies, Wesfarmers Moderator: Martin Butler, Retail Author & Lecturer

Tobias Wasmuht, Managing Director, SPAR International Moderator: Alex Cara, Senior Vice President for Group Retail, Pandora

Elma O’Reilly, Global Human Resources Director, AllSaints Moderator: Kasey Lobaugh, Head of Innovation, Deloitte

14:50 Shopping tourism: The high-flying consumer and the secret to serving the world’s new tourists With travel retail growing at double the rate of the luxury goods market, delivering on the demands of today’s travel consumer has never been more important. What does this new landscape look like, and what are the challenges and opportunities facing retailers? Jerome Griffith, President & CEO, Tumi Eraldo Polletto, CEO, Furla Rajiv Suri, CEO, Majid Al Futtaim Fashion Michael Schmidt, Vice President – Retail Sales & Merchandising, Dubai Duty Free Moderator: Sylvie Freund Pickavance, Group Strategy and Business Development Director, Value Retail

Putting mobile at the heart of retail’s customer revolution

Mobile devices are recalibrating consumers’ interaction with retailers and brands, from operations and customer service through to commerce. How will this continue to shape the industry? Tarek El Goweiny, Group CEO, Souq Planet (NCC Group) Rasool Hujair, CEO, Majid al Futtaim Finance Ken Seiff, Managing Partner, Beanstalk Ventures Ananya Tripathi, SVP & Head - Strategy & Planning, Myntra Moderator: Ravi Kanniganti, Global Practice Leader – Retail Vertical, Zebra Technologies

Omnichannel and the retail analytics revolution: The new horizon for customer engagement (panel) Personalisation and a seamless journey across channels has never been more vital in the war to win customers. Get to grips with how the best retailers are capitalising on next-level data insights to better serve and understand their shopper. Steve Sadove, Former Chairman & CEO, Saks Ronaldo Mouchawar, CEO, Souq.com Moderator: Channie Mize, Global Sector General Manager, Retail, Periscope™, a McKinsey Solution

Future Retail Challenge University teams from around the world present their ideas in response to the future retail challenge brief to a judging panel of senior retail executives and experts. Teams include: Fashion Institute of

Technology, New

York

Fashion Retail

Academy, London

Hong Kong

Polytechnic

University

University of Ancona

Faculty of Economics

from the University

of Porto

Judged by: Patrick Chalhoub, Joint CEO, Chalhoub Group Bernie Brookes, CEO, Edcon Group Andrea Weiss, Board Member, Grupo Cortefiel, Founder, The O Alliance Caroline Davidson, Executive Director, Beanstalk Labs

15:30-16:00 Afternoon Refreshments and Networking

PLENARY 16:00 Stripping back to basics: How to become a reinventionist

It’s clear that Reinvention is no longer a choice. But how do you do it in a way that stays true to the essence of the brand and business, brings everyone along on the journey, and manufactures momentum to move with speed? Hear from retail leaders – a pioneer of a new model for Reinvention, a veteran of big brand turnarounds and a champion of a multi-generational family legacy – to learn how understanding the core of their businesses, and applying the principles of a Reinventionist Mindset is guiding them to growth and relevance.

Arthur Martinez, Chairman, Abercrombie & Fitch Sergio Herz, CEO, Livraria Cultura Moderator: Joe Jackman, CEO, Jackman Reinvents

16:30 Savvy social shoppers: Exploring the connected consumer in 2016

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Millennials spend more online than any other age group. They demand transparency and shun advertising. They expect a personalised, consistent experience whatever and wherever they are. When technology is disrupting every stage of the shopper journey how do retailers get in front of the curve to lead the way instead of reacting when it is too late? Get to grips with what drives the connected consumer, their habits, hates and desires. What causes them to buy when they do and what do they expect when they walk into your store? David Caygill, Co-Founder, Iris Worldwide

16:50 The scent of success: Building brands from scratch Having left the brand eponymous with her name, Jo’s entrepreneurial spirit teamed with her passion for the beauty industry led her to create a second fragrance business which bottles her undeniable desire to create innovative new products and entertaining experiences. Jo will share her brand building journey, the highs and lows of starting all over again and lessons learned.

Jo Malone, Founder, Jo Malone London, Jo Loves

17:10 End of Day Two

18:00 International Women in Retail Networking Event Bringing together women executives to celebrate and champion the achievements of women in the retail industry and enable mentoring and discussion. Hosted by a local Dubai flagship store and with special guest speakers, this is a rare opportunity for women in retail to come together and share their experiences. Meg Crofton, Former President of Walt Disney Parks and Resorts, Disney Bloomingdale’s, The Dubai Mall

19:00 Networking Reception hosted by Majid Al Futtaim (invitation-only) Noir, Kempinski Hotel

Day 3 Thursday, 14th April 2016

Serving Tomorrow’s Consumer 07:45-8:45 Breakfast Briefing: The customer experience workshop: How to create real retail attractions for the modern

customer Holger Blecker, Chief Merchandise Officer & Member of the Executive Board, Breuninger Group Nisreen Shocair, President, Virgin Megastores Middle East & North Africa Ralph Edele, CountryManager Germany, Aesop Moderator: Dr Marc Schumacher, Managing Director, Liganova Stream B

PLENARY 09:00

Shifting with Shoppers: what will it take? Mobile is changing retail faster than any technology before, as shoppers turn to their smartphones in all moments of their purchase journeys. Adapting to these new consumer behaviors is critical but requires fundamental mindset shifts. What will it take?

Eric Tholomé, Product Management Director, Google

09:25 The future is here – it’s global, it’s complex

As the industry globalizes and complexity increases, how should retailers keep track of the trends that are re-shaping the industry and the new class of global competitors who could disrupt their business or market? What are the implications of a world where changes are accelerating every year?

Spencer Fung, Group CEO, Li & Fung

09:45 The next retail revolution: The 5 technology changes that will re-shape the customer and store

experience With many retailers finally catching up with their ecommerce needs, the rest of the business is getting the chance and budget to innovate with technology in store, distribution and customer services centres. Hear about some of the disruptive technologies that are powering better shopping experiences and more profitable customers.

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Ken Seiff, Managing Partner, Beanstalk Ventures David Munczinski, Founder & CEO, Brickwork Software Jordy Leiser, Co-founder and CEO, StellaService Moderator: Caroline Davidson, Executive Director, Beanstalk Labs

10:25 Banking on innovation: How financial services is revolutionising the customer journey

Benny Higgins, Group Strategy Director, Tesco, CEO, Tesco Bank

10.55 Morning Refreshments and Networking

11:00–12:30 LEADERSHIP PROGRAMME (invitation only) "What type of organisation and leadership skills are needed in the new retail landscape" led by Oxford University Saïd Business School A two hour workshop led by the global retail experts at Oxford University that will explore through a mix of case studies, panel discussion and interaction the following key topics: Changed organisational structures Changed relative importance of functional areas How 'old world' retailers can retain their relevance Changed leadership requirements

The need to re-visit ownership models/expectations of external stakeholders Dr Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management, Associate Professor in Retail Marketing, Deputy Dean, Saïd Business School Dr Alan Treadgold, Board Member, Saïd Business School, Oxford Institute of Retail Management Murjaan Ballroom

BUSINESS STREAMS STREAM A

PLENARY ROOM STREAM B NEW MODELS & MARKETS

STREAM C INNOVATION & DISRUPTION

STREAM D RETAIL TRANSFORMATION

11:35 The great debate: Pureplay versus Bricks & Mortar – who serves customers better? Stefan Siegel, Founder & CEO, Not Just a Label Dr Eyad Alkassar, MD – Middle East, Rocket Internet Group Xavier Vidal, CEO, Tiger Moderator: Michael Poynor, Founder & Managing Director, Retail Expertise, Senior Advisor, Nomura

Investment opportunities in new and shifting markets This session will give an overview of the investment potential in: The most talked about

new markets, and an

in-depth guide to

navigating the specific

cultural, political and

economic paths to

success

The economies that

were booming and are

now changing – how do

you manoeuvre a

different retail

landscape?

Boris Planer, Chief Economist, Planet Retail Lucy Wu, Vice Secretary General, China Chain Store & Franchise Association Cui Yixiong, General Manager, City Shop Sami Kariyo, CEO Penti, Chairman, Birleşmiş Markalar Derneği'nin (United Brands Association

– BMD)

Creating internal teams and cultures that drive company innovation The pace of change has never been faster for consumers and the companies that serve them. How can you effectively foster and accelerate innovation and growth within your business? Antonia Jermendy, Head of Innovation & Test, Swarovski Moderator: Ed Gribbin, President, Alvanon

Retail Transformation – Changing space into an experience In future, the value of the physical store will not only be measured by square metre productivity. That is why today’s retail priority has to be to make sales-driven marketing secondary to the customer’s overall experience to transform retail spaces into brand shapers. Hear from a panel of retail experts how they manage the current and future challenges of their business to create a lasting consumer experience. Simon Haskell, VP Global DTC Merchandising, Levi’s Nicole Srock Stanley, Creative Director, Bikini Berlin Paul McGowan, Chairman, HMV Moderator: Naga Munchetty, International

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Broadcaster and Journalist

12:15 Sustainability: Creating a retail model for the future From catering to a more eco-conscious customer to driving efficiencies through a smaller environmental footprint, one thing is clear – the future of retail involves increased sustainability. What are the related consumer and business strategies retailers need to be focusing on in the next three years to drive loyalty and sales whilst decreasing their environmental impact? Adam Elman, Global Head of Plan A & Sustainability, Marks & Spencer Massimo Mercati, CEO, Gruppo Aboca Paula Zusi, Global Operations Advisor, Retail Supply Chain, Lululemon Athletica/Advent International

Consumers or brands – who’s driving the value exchange? We know that consumers see their data as being valuable and expect better customer experiences based on it but are they really willing to share their personal data to get it? The answer predictably is: Depends on who you ask. Understand the four different personas consumers exhibit when making the decision whether or not to share their data with the brands they do business with. How can retailers best tailor their approach to each group to build the greatest connection with their customers? Paul Lacey, MD Middle East, Aimia Ahmed Bin Dawood, CEO, Danube Grocery Kunal Malani, Regional Head of Cards – Middle East, HSBC Moderator: Martin Newman, Non-Executive Director, White Stuff & Conviviality

Attracting customers through innovation in product development Whatever channel you are selling to consumers, the real defining point of difference is the product you sell. There has never been a higher premium on newness. This session brings together businesses that have aligned their focus completely around the customer and innovation. Matteo Alessi, Chief Commercial Officer, Alessi Markus Naewi, Global Retail Operations Director, Victorinox AG Moderator: Suzie Wokabi, Founder & CEO, Suziebeauty

Retail, technology and shopping: Inside the millennial mind Hear from several young entrepreneurs disrupting the retail and technology space. Understand their mindsets when it comes to business, shopping, and their thoughts on future trends. Abdallah Absi, CEO, Zoomaal Caroline Davidson, Executive Director, Beanstalk Labs Jihad Kawas, CEO, Saily Rachel Lim, Co-Founder, Love, Bonito Moderator: Sean Pillot de Chenecey, Founder, Brand Positive

12:55 Tomorrow’s retail leader: Understanding the DNA of global retail leaders

Over the last year, the World Retail Congress has commissioned a major research project to understand what the retail CEO of the future will need to look like: skills, experiences and what board directors they will need to have around them to meet the challenge of the digital age. At the Dubai Congress, the results and recommendations will be presented by senior retailers who helped shape the research.

Fusing online and offline retail: Analytics that drive the union of clicks and bricks How can retailers

better harness big data

to bridge the gap

between online and

offline?

How can next-gen

technology address

real-world issues

retailers are facing?

How can you better

manage the

expectation for

customized

experiences through

technology?

The Innovation Pitch Off Three minutes, one chance. Hear from a carefully curated selection of the world’s most impressive start-ups, as they give the pitch of their lives on why their innovative retail solutions are worthy of your vote – and your investment. Judges: Daniel Bobroff, CEO, FashionTech Ventures Sarah Jones, Founder & CEO, Mini Exchange Ken Seiff, Managing Partner, Beanstalk Ventures Isabelle Kenyon, Associate, Burch Capital

Purpose Driven Transformation: Unlocking authenticity and purpose in your brand In a world where customers and stakeholders are increasingly demanding "more", Purpose is the single most important tool to unlock the power of your organization and authentically deliver what customers really want. Understand how this innovative approach unlocks growth and profitability for multi-site global retailers.

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Andrea Weiss, Board Member, Grupo Cortefiel, Founder, The O Alliance Liz Evans, CEO, Oasis & Warehouse Andrew Jennings, Chairman, Hema Steve Baggi, CEO, Green Park Moderator: Paul Charron, Chairman, American Apparel

Is the convergence of

online and offline the

future of retail?

Mederic Payne, CEO, Home Centre, Landmark Group Amit Keswani, VP e-commerce, Mitra Adiperkasa (MAP) Kapil Bhatia, Head of Fashion, AskMeBazaar Moderator: Sanjeev Sularia, CEO & Co-Founder, suzie IntelligenceNODE

Benny Higgins, Group Strategy Director, Tesco, CEO, Tesco Bank Per Bank, CEO, Dansk Supermarked Group Vishak Kumar, CEO, Aditya Birla Retail B.S. Nagesh, Vice Chairman, Shoppers Stop, Founder, TRRAIN Moderator: Rune Jacobsen, Senior Partner and Managing Director, Global Leader – Retail Practice, BCG

13:35 – 14:45

Networking Lunch

13:35 – 14:45

Experiment, Engage & Innovate: Understanding consumer behaviour through experimentation to shape the future of retail Lunch supported by IBM (invitation-only) Join Dr. Victor Fung, Group Chairman at Fung Group and Honorary Chairman at Li & Fung Limited, and Stephen Laughlin, General Manager of the IBM Consumer Industry, as they explore understanding consumer behavior through innovation. Learn how the Fung Group are partnering with IBM in Shanghai in a new retail lab called Explorium which allows retailers and technology companies to experiment with different business models for the China retail market and beyond. Murjaan Ballroom

PLENARY 14:45

The China Update Get the latest insights on the shifting consumer habits, areas for retail investment and innovation in this ever-changing mega market.

Dr Pei Liang, Secretary General, China Chain Store & Franchise Association Victor Chi, Founder & CEO, Global Rich Yan Zhang, Co-Founder & CEO, Yetang Ming Jin, Chairman & CEO, Koradior Holdings Limited Moderator: Dr Victor Fung, Chairman, Li & Fung

15:25 Where to invest: Securing your retail success

Hear from a panel of bankers, investment firms and venture capitalists on which products, companies and technologies they’re pouring money into. Ed Boyce, Managing Director – Investment Banking, Nomura International Isabelle Kenyon, Associate, Burch Capital Moderator: Daniel Piette, Chairman, LVMH Investment Funds

16:00 Doing business differently: Changing retail models to grow with your consumer Maxine Bédat, Co-Founder & CEO, Zady Tamer Makary, Group Chief Development Officer, Magrabi Moderator: Martin Newman, Non-Executive Director, White Stuff & Conviviality

16:40 Keynote

17:00 End of Congress

19.00 Awards Drinks Reception Water Terrace

20:00 Congress Closing Gala and World Retail Awards

22:30-24:00 Awards After-Party

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Water Terrace