Attracting and Engaging the Modern ... - World Retail Attracting and Engaging the Modern Customer ... This highly popular annual review of the latest and best retail store design ... importance of personalisation, ...

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<ul><li><p>1 </p><p> Attracting and Engaging the Modern Customer </p><p>Day 1 Tuesday, 12th April 2016 </p><p>Where we are today? 08:00 Registration Opens </p><p>09:00-10:30 International Directors Meeting Following on from the successful first meeting in 2015 aimed specifically at International Directors or those interested in the challenges and opportunities of expanding into new markets, this private but interactive session will enable International Directors to exchange their experiences and debate with fellow retailers about key markets. Chatham House Rule applies. John Scott, Director of International Business Development, Debenhams Dr Ira Kalish, Chief Global Economist, Deloitte Alex Cara, Senior Vice President for Group Retail, Pandora Bart Denolf, Head of Franchise, Sacoor Brothers Murjaan Ballroom </p><p>09:45-10:45 UK Trade &amp; Investment Welcome Briefing (invitation only) 10:00 Welcome Denis Davies, Deputy Head, Retail &amp; Luxury, UKTI 10:05 Introductions Fred Bassnett, Sector Specialist, UKTI 10:10 UAE Market Briefing Joe Hepworth, CEO, British Centres for Business (UAE) 10:20 Overview of the Retail Market in the UAE Tamreez Inam, Retail Trade Manager, British Centres for Business (UAE) 10:30 UK Trade &amp; Investment support to UK companies: Export is GREAT and e-Exporting Michelle Field, Trade Adviser, UKTI Stream B Joharah Ballroom </p><p>10:00-10:45 Breakfast Briefing: Window on the world: A global tour of the worlds most innovative store design This highly popular annual review of the latest and best retail store design returns. John Ryan, Stores Editor, Retail Week Stream D Joharah Ballroom </p><p>10:30-11:15 LEADERSHIP PROGRAMME (invitation only) Growing the bottom line: Leveraging Data to Drive Consumer Engagement Globally Supported by MasterCard This exclusive session will explore how internal and external customer data can be leveraged to drive global consumer engagement and incremental revenues. Stephen Sadove, former chairman and chief executive officer of Saks Inc will draw on his experience to share how retailers should capitalize on the consumer data available to them in todays evolving retail environment. Hosted by MasterCard, Raghu Malhotra, President, Middle East and Africa, will share insights and learnings based on the companys global reach and holistic view on consumer spending patterns to spark a discussion on the latest trends and the most relevant ways of reaching customers at home and abroad. Raghu will also explore how the organization is partnering with leading retailers to develop intelligent solutions that drive sales, enhance efficiencies and grow the bottom line. Steve Sadove, Former Chairman &amp; CEO, Saks Raghu Malhotra, President, Middle East &amp; Africa, MasterCard Murjaan Ballroom </p><p>10:30 Introductory Networking Brunch </p><p>WELCOME CEREMONY </p><p>12:00 Introduction and welcome from the Chair and World Retail Congress </p><p>Ian McGarrigle, Chairman Naga Munchetty, International Broadcaster and Journalist </p><p>12:10 </p><p> Opening Remarks His Excellency Mohammed Al Shehi, Undersecretary of the Economy for the UAE Ministry of Economy </p></li><li><p>2 </p><p> Welcoming Remarks His Excellency Majid Saif Al Ghurair, Chairman, Dubai Chamber of Commerce &amp; Industry. </p><p>12:20 Welcome Alain Bejjani, CEO, Majid Al Futtaim </p><p>12:25 International Retailing Today Challenges and Opportunities Sir Ian Cheshire, Chairman, Debenhams </p><p> 12:30 The future shape of retail </p><p> Stephen Sadove, Former Chairman &amp; CEO, Saks </p><p> PLENARY 12:40 Reinventing the retail experience: What can the industry learn from the Dubai vision? </p><p> Alain Bejjani, CEO, Majid Al Futtaim </p><p> 13:00 Retail is dead. Long live retail: What it means to stay alive and thrive in the wake of constant change </p><p> With retail being transformed by the rise of consumers adopting new shopping habits at ever-increasing speed, what are the new industry priorities? This panel of senior retail leaders share their ideas and insights to build robust businesses that serve the new customer. </p><p> Arthur Martinez, Chairman, Abercrombie &amp; Fitch Bernie Brookes, CEO, Edcon Aarti Jagtiani, Director, Landmark Group Neela Montgomery, Chairwoman, Crate &amp; Barrel, Board Member - Multichannel, Otto Group Moderator: Naga Munchetty, International Broadcaster and Journalist </p><p>13:40 Afternoon Refreshments and Networking </p><p>13:40 LEADERSHIP PROGRAMME (invitation only) Innovation Lab Exclusive Preview Last years inaugural World Retail Congress Innovation Hub brought together some of the newest retail technology start-ups. For 2016, the Innovation Hub will be built around a special display area. Curated and themed to bring alive technologies and solutions across different aspects of retail, this exclusive session for CEOs will take place before the Congress officially opens. Those attending will have the opportunity to be shown around by experts who will explain the new technology and their implications for retail. Joharah Ballroom </p><p>14:40 The Global Retail Report </p><p>An unrivalled, all-encompassing view of the economic and demographic fluctuations being seen in different markets around the world and their impact on the retail industry. </p><p> Dr Ira Kalish, Chief Global Economist, Deloitte </p><p>15:10 Transforming luxury: New dimensions and directions With the rise of accessible luxe brands and the revolution taking place with new digital channels and changing consumer attitudes, luxury labels are facing many tests. How are they responding and what is the impact of these developments? This panel will discuss the various challenges that is bringing about the transformation of the traditional luxury model and the perception of luxury brands. </p><p> Thierry Andretta, CEO, Mulberry Patrick Chalhoub, Joint CEO, Chalhoub Group Paolo de Cesare, CEO, Printemps Moderator: Daniel Piette, Chairman, LVMH Investment Funds </p></li><li><p>3 </p><p>15:50 Stores Strike Back The future of retail in an all-channel universe Jerry Storch, CEO, Hudsons Bay Company </p><p>16:10 Afternoon Tea and Networking 16:30 Placemaking and inclusion: How retailers and developers can create the cities of the future </p><p> What is the role of developers and retailers in creating the most liveable places? What role does art, nature, culture, environment and diversity have on a place? </p><p> What lessons can be shared between developed cities and developing cities? Ken Himmel, President &amp; CEO, Related Urban Morty Singer, President &amp; CEO, Marvin Traub Associates Moderator: Naga Munchetty, International Broadcaster and Journalist </p><p> 17:00 Building a digital global brand for 2020 </p><p> William Kim, CEO, AllSaints </p><p> 17:20 World Retail Congress Networking Reception and UK Trade &amp; Investment Networking Reception the Water Terrace </p><p>19:00 World Retail Congress VIP Dinner supported by IBM (invitation only) at Segreto, Madinat Jumeirah Exclusive dinner for retail CEOs, speakers and other VIPs. An established part of the Congress programme, this will allow retail leaders to network and meet fellow attendees. </p><p> Day 2 Wednesday, 13th April 2016 </p><p>Consumer experience and how to engage 07:45 Registration for Breakfast Briefings </p><p>07:45-08:45 </p><p>LEADERSHIP PROGRAMME (invitation only) Breakfast Briefing Supported by Google The cutting/bleeding-edge technologies you need to know about This special session will be taken by Eric Tholom, Googles Product Management Director. Participants will be required to sign a Non-Disclosure Agreement given the sensitive and exclusive nature of the developments that Eric will cover. This popular session provides CEOs with an early-alert to the next wave of technological developments coming out Silicon Valley and other leading centres for R&amp;D. Murjaan Ballroom </p><p>07:45-08:45 </p><p>Inspiring Retail: Business as Unusual Breakfast Briefing Supported by RetailNext Over the past 15 years, shoppers and their shopping behaviors have changed dramatically, but, for the most part, retail hasnt followed suit. While the industry talks omnichannel, multichannel and other silos, consumers are talking about shopping. That disconnect in perceptions and expectations threatens the survival of those brands not willing to be flexible, adaptive and responsive to change. This session will highlight new shopper insights and solutions that inspire disruptive, personal and data-driven retail. Alexei Agratchev, CEO and Co-founder, RetailNext Stream B Joharah Ballroom </p><p>07:45-08:45 Accessing the Middle Eastern Retail Market the opportunities and challenges for international retailers Breakfast Briefing Supported by UKTI 07:45 Welcome Denis Davies, Deputy Head, Retail &amp; Luxury, UKTI 07:50 The Retail Market in the UAE </p><p> Overview of the UAE market from the last 5 years Key sectors in the UAE The UAE as a gateway market New and emerging opportunities The challenges Legal issues e.g. franchising </p><p>Matthew Dadd, Partner, Knight Frank Ben Constance, Partner, Taylor Wessing Anita Baker, Director Middle East &amp; North Africa, Lush Moderator: Tamreez Inam, Retail Trade Manager, British Centres for Business (UAE) 08:20 Spotlight on Saudi Arabia a growing market </p><p> Summary of the Saudi market The appeal of international brands </p></li><li><p>4 </p><p> Business Etiquette, Language and Culture the dos and donts Vic Annells, Director UK Trade &amp; Investment, UKTI Saudi Arabia 08:35 Ecommerce in the Middle East: A changing landscape and platforms Michelle Field, Trade Adviser, UKTI Stream C Joharah Ballroom </p><p>PLENARY 09:00 Decades of change: Learning from retails greats </p><p> This panel brings together CEO visionaries to share key disruptions and transformations theyve tackled, and debate how to maximise customer engagement in this brave new world of retail. Solomon Lew, Chairman, Premier Investments B.S. Nagesh, Vice Chairman, Shoppers Stop, Founder, TRRAIN Richard Simonin, Chairman &amp; CEO, Group Vivarte Moderator: Sir Ian Cheshire, Chairman, Debenhams </p><p>09:40 </p><p>In conversation with Tommy Hilfiger Join this fireside chat with one of the worlds leading brand icons, Tommy Hilfiger, as he discusses lessons learned and his views on the future of retail. Introduced by: Nilesh Ved, Founder &amp; Chairman, Apparel Group Hosted by: Gilbert Harrison, Founder &amp; Chairman, Financo </p><p>10:10 Igniting a Spark: Driving Engagement and loyalty in todays customer Patrick will share his insight into how M&amp;S is pioneering a new style of customer relationship looking at the importance of personalisation, relevancy and collaboration. </p><p> Patrick Bousquet-Chavanne, Executive Director, Marketing &amp; International, Marks &amp; Spencer </p><p> 10:30 Morning Refreshments and Networking </p><p> LEADERSHIP PROGRAMME (invitation only) </p><p>10:30-11:00 Private session with Tommy Hilfiger An exclusive opportunity to hear from international fashion icon Tommy Hilfiger, the mornings keynote speaker, and 2016 inductee into the World Retail Hall of Fame. Hosted by Ian McGarrigle, Chairman, World Retail Congress Murjaan Ballroom </p><p>11:00 </p><p>Creating the ultimate retail destination delighting your customer at every touch point Not all retail is created equal. As shoppers look for more experiential offerings, how can you ensure that you are bringing excitement and engagement on multiple levels to an increasingly connected consumer? Meg Crofton, Former President of Walt Disney Parks and Resorts, Disney Amin El-Maghraby, Group CEO, Magrabi Nisreen Shocair, President, Virgin Megastores Middle East &amp; North Africa Jonathan Lawlor, Marketing Director MENA, Coca-Cola Moderator: Nadia Shouraboura, Founder &amp; CEO, Hointer </p><p>11:40 World class transformation: The journey to the retail of tomorrow A panel of four leading retailers will share their experience of transitioning their organizations to the next generation retail model. They will give insight to their vision, share their journey to date, exploring both the challenges and opportunities realized. Lee Gill, Group Vice President, Retail, JDA Neela Montgomery, Chairwoman, Crate &amp; Barrel, Board Member - Multichannel, Otto Group Govind Shrikhande, Managing Director, Shopper Stop Sarah Davis, Chief Administration Officer, Loblaws Moderator: Naga Munchetty, International Broadcaster and Journalist </p><p>12:20 </p><p>Social commerce: The trending currency </p></li><li><p>5 </p><p>Paul Delaoutre, President of Retail, Al Futtaim </p><p> 12:40 14:10 </p><p>Networking Lunch </p><p>Hall of Fame Lunch (by invitation only) Recognising the lifetime achievements of the true legends of the retail world, those long-serving pioneers who have founded and led modern retailings greatest companies and brands. Murjaan Ballroom </p><p>12:40 13:50 </p><p>Retail Report: The changing role of the shopping centre: The power of F&amp;B Lunch supported by CBRE Welcome and Intro Katie Fielder, Presenter &amp; Producer, Dubai One Nick Maclean, Managing Director, CBRE Middle East Based on a survey of 22,000 consumers across 22 markets in Europe, South Africa and the UAE, the overarching question CBRE wanted to answer was: Is the role of food and beverage in a shopping centre changing? This exclusive report tackles the perceptions of food and beverage within a shopping centre environment, analysing the following: </p><p> How consumers engage with the food and beverage offer in a shopping centre What do consumers want to see? What benefits does a strong food and beverage offer bring to the shopping centre? How do views differ by country and demographic, what might this mean for occupiers, landlords and </p><p>developed in the future? Nick Maclean, Managing Director, CBRE Middle East Ahmed Galal Ismail, CEO, Majid Al Futtaim Ventures Mohammed Alshaiba Almazrouei, Director, Al Hail Holding Erik Volkers, Associate Director, CBRE Middle East Sergio Lopez, Co-Founder, Bull &amp; Roo Stream D Joharah Ballroom </p><p>14:50 15:30 </p><p>LEADERSHIP PROGRAMME (invitation only) Reconnecting with consumer reality a CEO masterclass in DIY consumer research Having a personal connection with consumers is a vital skill for any CEO. Get to grips with best-practice insights for those wishing to understand the modern consumer by conducting their own ongoing quick hit trend research. Sean Pillot de Chenecey, Founder, Brand Positive Murjaan Ballroom </p><p>BUSINESS STREAMS </p><p> STREAM A PLENARY ROOM CUSTOMER EXPERIENCE </p><p>STREAM B INTERNATIONAL EXPANSION/MOBILE </p><p>STREAM C CONSUMER ENGAGEMENT </p><p>STREAM D INNOVATION &amp; DISRUPTION </p><p>14:10 Its not about us, its all about them: Winners are customer obsessed Supported by the World Retail Congress, Martin Butlers new book is being launched at this years event. For over two years he interrogated the thinking and actions of many of the worlds most customer-focused and successful leaders, concluding their focus demanded to be called an obsession. Taking the audience behind the scenes to understand the mind-set and essential steps to becoming truly customer obsessed, Martin will </p><p>Increasing success through international brand building Whether your focus is on franchising and the new burgeoning retail market of the UAE, or the established world of European retail and beyond - what can all brands learn from these world-class relationships when looking to expand into new markets? </p><p> Mark Lack...</p></li></ul>


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