Fort Lee Family and MWR Marketing 804-734-7180 www.leemwr.com

this issueHappy Bir thday ACS P.1

Employee of the Month P.2

ICE Feedback P.3

MWR News P.4

We see our

customers as

invited guests to

a party, and we

are the hosts.

It’s our job every

day to make

every important

aspect of the

customer experi-

ence a little bit

better.

~Jeff Bezos

(Amazon CEO)

Well done is

better than well

said.

~benjamin

Franklin

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wSGKcUGVY.99html#MrBX-G9w7edKEUz-RD.99

On July 31, Fort Lee Army Community Service celebrated their 50th Birthday! Staff put on a fantastic event for the community to include games, prizes, free lunch and funnel cakes! Everyone had a great time!

Family and MWREmployee Insider

Newsletter #2

The ACS Team poses for a picture! Bobby Brown is hard at work on the grill providing free hot dogs!

The MWR Marketing Team and CYSS Outreach Services were

on-site to give out information!

ACS Employees were all smiles while serving their customers!

Fort Lee Family and MWR Marketing 804-734-7180 www.leemwr.com

Marketing Requests

Don’t forget that your marketing requests need to be submitted no later than 60 days prior to the event. Marketing information can be found at www.leemwr.com/marketing

Sponsorship Requests

Many companies plan their sponsorship budgets a year in advance. If you have an event that you would like to receive sponsorship funding, please contact Lamar Denno as soon as possible!

June Employee of the MonthCongratulations Angela Bellamy!

Employee of the Month awardees enjoy a $200 shopping trip to Sam’s Club!

Nominations are due by the 15th of each month!

Visit www.leemwr.com/employee to submit yours!

Fort Lee Family and MWR Marketing 804-734-7180 www.leemwr.com

Customer ServiceOPEX & OPEX Refresher training

August 15 Team Member Orientation (9 am - 4 pm)

August 27-28PDP Workshops (8 am - 12 pm)

September 2-3OPEX (8 am - 12 pm)

September 4 OPEX Refresher (9 am - 4 pm)

September 18 Team Member Orientation (9 am - 4 pm)

Ask your supervisor for more information!

June Training:

June 11-12 IMCOM Academy

Be sure to visit www.imco-macademy.com for a list of courses available for your professional development!

Check out these examples of excellent

customer service!

My wife signed our children up for the reading program and we've all used the library for various reasons over the last few weeks. The staff have always been helpful and prompt with responses even making or returning phone calls with information. We've visited several other base libraries and never received the level of courtesy, assistance or competence from the staff. My wife and children have had excellent visits every time which makes their days happier; thus making my life less stressful. A very large thank you to the staff, please keep up the amazing effort.

Thanks to all the Staff, esp Joe & Kim

As usual Susan Minter was of great help in assisting me with getting my child all set up for sports and youth services. She always gives service with a smile and goes over and beyond her call of duty. She truly deserves some kind of recognition!

Had lunch at the course yesterday; great service, good food, excellent facility.

Ms. Mead & Mr. Schaeffer are excellent DFMWR representatives. Dealt with each recently on different topics; had excellent service from both

Cannot say enough about Diana and her co-workers. Always made to feel welcome, always good service, always good prices, always an explanation if asked. I will contin-ue bringing my items to the Picture Perfect Frame Shop.

Community Library

OUtdoor recreation

Parent central services

cardinal golf course

FMWR administration

frame shop

Fort Lee Family and MWR Marketing 804-734-7180 www.leemwr.com

Customer Service Fast Facts

~70% of buying expe-riences are based on how the customer feels they are being treated – McKinsey

~20% of your loyal customers drive 80% of your revenue - Marketing Prof

Upcoming Mandatory Training

HAZCOM - Aug 13 (Classroom)MICP - Aug 28 (Slides and Online)SHARP - Sep 4 (Classroom)Environmental -Sep 30 (Slides)Anti-Harassment - Sep 30 (Online and Class TBD)

coming soon!Family and MWR

Gift Cards

In the next month, the Marketing Team will be implementing a new gift card program. These gift cards are designed for use at all Family and MWR activities except Child, Youth and School Services.

Recently, Dan Gauvin and Lamar Denno received a certificate of appreciation from MG Wyche for their work on the Fourth at the Fort and Soldier Show.

Help us spread the word about our events and programs! For a complete list, visit leemwr.com