The Business Value of Hosted PBX/UC&C

What is Unified Communications?

UC = Telephony + Messaging + Collaboration

What Is Hosted PBX/UC&C?

• Hosted PBX and hosted UC&C fall under “cloud communications.”

• Cloud communications includes a range of services with increasing capabilities.

Hosted PBX/UC&C Market Demand

Enablers– VoIP technology

improvements– High bandwidth

availability

Source: Frost & Sullivan, September 2013

Drivers– Mobility– Video– Web collaboration– Contact center

solutions

Hosted PBX/UC&C Deployment ModelsCloud Architectures

Public – Multitenant– All customers

share a common software instance

Private – virtualized– Each customer

has its own software instance

Hosted PBX/UC&C Deployment ModelsHybrid Models

Geographical – some locations (e.g.,

HQ) served by a premises system

– others (e.g., branch offices) are served via the cloud

Functional – some UC functions

(e.g., email and telephony) located on-premises

– other UC functions (e.g., IM, presence and Web conferencing) delivered via the cloud

Top Benefits of Hosted PBX/UC&C

Hosted PBX/UC&C Buying Triggers…

Source: Frost & Sullivan, September 2013

Thank you for viewing the Advanced Technology Consulting

Slide Show:“The Business Value of Hosted PBX/UC&C”

For more information, visit: www.4atc.com/contact/

Thank you for viewing the Advanced Technology Consulting

Slide Show:“The Business Value of Hosted PBX/UC&C”

For more information, visit: www.4atc.com/contact/