1

2

CREATION OF Pag-IBIG Fund

The birth of Home Development Mutual Fund (HDMF), more popularly known as the Pag-IBIG Fund, was an answer to the need for a national savings program and an affordable shelter financing for the Filipino worker. The Fund was established on 11 June 1978 by virtue of Presidential Decree No. 1530 primarily to address these two basic yet equally important needs. Under the said law, the Social Security System (SSS) shall administer the funds of private employees, while the Government Service Insurance System (GSIS) shall administer the funds of government employees. Less than a year after on 1 March 1979, Executive Order No. 527 was signed. The order directed transferring the administration of the Fund to the National Home Mortgage Finance Corporation (NHMFC), which was one of the operating agencies of the then Ministry of Human Settlements. Seeing the need to further strengthen the stability and viability of the two funds, Executive Order No. 538 was issued on 4 June 1979, merging the funds for private and government personnel into what is now known as the Pag-IBIG Fund. However, it was only on 14 December 1980 when Pag-IBIG was made independent from the NHMFC with the signing of PD 1752, which is recognized as the HDMF Charter. With the improved law in effect, the Fund’s rule-making power was vested in its own Board of Trustees. Likewise, PD 1752 made Pag-IBIG membership mandatory for all SSS and GSIS member-employees. Months after former President Corazon C. Aquino assumed leadership of the country, Pag-IBIG contributions were suspended from May to July 1986. On 1 August 1986, former President Aquino directed the resumption of Pag-IBIG membership under Executive Order No. 35. Membership was still on a mandatory basis but under more liberal terms. The employee and employer contribution rates were reduced, and the Maximum Fund Salary was raised from P3,000 to P5,000. 1 January 1987 marked the return of the Pag-IBIG Fund to a voluntary program under Executive Order No. 90. It was during the years as a voluntary fund that Pag-IBIG introduced innovative benefit programs that heeded the calls for expansion of membership, and addressed the immediate financial as well as housing needs of its members. After eight years as a voluntary fund, Pag-IBIG membership reverted to mandatory on 17 June 1994 when President Fidel V. Ramos signed Republic Act 7742. The new law became effective on 1 January 1995. More than a decade after RA 7742 was implemented, the Pag-IBIG Fund continues to be a strong partner in realizing Filipino workers’ dreams. Recognizing HDMF’s contributions and the need to further strengthen its capability as the biggest source of housing finance in the country to date, President Gloria Macapagal-Arroyo signed into law Republic Act No. 9679 or the Home Development Mutual Fund Law of 2009 on 21 July 2009, and making Pag-IBIG membership mandatory for all, including Filipinos employed by foreign-based employers. Now more than ever, Filipino workers will enjoy the benefits that are available only to Pag-IBIG members. Pag-IBIG is an acronym which stands for Pagtutulungan sa Kinabukasan: Ikaw, Bangko, Industriya at Gobyerno. To this day, the Pag-IBIG Fund continues to harness these four sectors of the society to work together towards providing Fund members with adequate housing through an effective savings scheme.

3

VISION

For every Filipino worker to save with Pag-IBIG Fund and to have a decent shelter.

MISSION

To generate more savings from more Filipino workers, to administer a sustainable Fund with integrity, sound financial principles, and with social responsibility, and

to provide accessible funds for housing of every member.

VALUES

The governing values that will steer the Pag-IBIG Fund in pursuit of its vision include Integrity, Excellence, Professionalism, and Service.

4

SHORT-TERM LOAN (STL) PROGRAMS

MULTI-PURPOSE LOAN PROGRAM (MPL). This program aims to provide financial assistance to Pag-IBIG members for house repair, minor home improvement, home enhancement, tuition or educational expenses, health and wellness, livelihood; or other purposes.

Borrower Eligibility

1. Has made at least twenty-four (24) monthly mandatory savings (MS).

2. For members who have withdrawn their MS due to membership maturity, the reckoning date of the updated 24 MS shall be the first MS following the month the member qualified to withdraw his MS due to membership maturity.

3. Has five (5) MS for the last six (6) months as of month prior to date of loan application.

4. If with existing Pag-IBIG Housing Loan, the account must not be in default as of date of application; and

5. If with existing MPL and/or Calamity Loan, the account/s must not be in default as of date of application.

Loan Amount

A qualified Pag-IBIG member shall be allowed to borrow an amount based on the lowest of the following: desired loan amount, loan entitlement, capacity-to-pay.

1. Loan Entitlement The loan entitlement shall depend on the number of contributions made, based on the following schedule:

Number of Contributions Loan Amount

24 - 59 months 60 - 119 months

At least 120 months

Up to 60% of the Total Accumulated Value (TAV) Up to 70% of TAV Up to 80% of TAV

2. Capacity to Pay

An eligible borrower’s loan shall be limited to an amount for which statutory deductions, monthly repayment of principal and interest, and other obligations will not render the borrower’s net take home pay to fall below the minimum requirement as prescribed by the General Appropriation Act (GAA) or company policy, whichever is applicable.

If the borrower has an existing Calamity Loan, the loanable amount shall be the difference between 80% of the borrowers TAV and the outstanding balance of his Calamity Loan; provided, it does not exceed the borrower’s loan entitlement.

5

Interest Rate The loan shall be charged with an interest based on the prevailing guidelines of the program. Loan Term The loan shall be repaid over a maximum period of twenty-four (24) months, with a grace period of two (2) months.

Loan Renewal

A borrower may renew his MPL after payment of at least six (6) monthly installments and he meets the eligibility criteria. The proceeds of the new loan shall be applied to the borrower’s outstanding MPL obligation and the net proceeds shall then be released to the borrower. In case of full payment prior to loan maturity, a borrower shall be allowed to apply for a new loan anytime.

CALAMITY LOAN PROGRAM. This program aims to provide financial assistance to Pag-IBIG member-victims in calamity-stricken areas, as declared by the Office of the President or the Sangguniang Bayan.

Borrower Eligibility

1. Has made at least twenty-four (24) monthly mandatory savings (MS). 2. Has five (5) MS savings for the last six (6) months as of month prior to date of

loan application; 3. If with existing Pag-IBIG Housing Loan, the account must not be in default as of

date of loan application; 4. If with existing MPL and/or Calamity Loan, the account must not be in default as

of date of loan application; and 5. Is a resident of the area which is declared calamity-stricken.

Availment Period Within ninety (90) days from the declaration of state of calamity. Loan Amount A qualified Pag-IBIG member shall be allowed to borrow an amount based on the lowest of the following: desired loan amount, loan entitlement, capacity-to-pay.

6

1. Loan Entitlement

The loanable amount shall be 80% of the member’s Total Accumulated Value (TAV).

2. Capacity to Pay An eligible borrower’s loan shall be limited to an amount for which statutory deductions, monthly repayment of principal and interest, and other obligations will not render the borrower’s net take home pay to fall below the minimum requirement as prescribed by the General Appropriation Act (GAA) or company policy, whichever is applicable.

If borrower has an existing MPL, the loanable amount shall be the difference between 80% of the borrowers TAV and the outstanding balance of his MPL. Interest Rate The loan shall be charge interest based on the Fund’s Risk-Based Pricing Framework for the entire duration of the loan including the grace period. Loan Term The loan shall be amortized over a period of twenty-four (24) months with a grace period of three (3) months. Loan Renewal

Should another calamity occur in the same area, a borrower may renew his calamity loan anytime. The outstanding balance of his existing loan, together with any accrued interests, penalties and charges, shall be deducted from the proceeds of the new loan.

OTHER LOAN PROVISIONS

1. The MPL and Calamity Loan shall be treated as separate and distinct from each other. Hence, the member shall be allowed to avail of an MPL while he still has an outstanding Calamity Loan and vice versa. In no case, however, shall the aggregate Short-Term Loan exceed 80% of the borrower’s TAV.

2. For borrower’s with existing Calamity Loan at the time of availment of MPL or vice

versa, the outstanding loan balance of Calamity Loan shall not be deducted from the proceeds of the MPL.

7

SHORT-TERM LOAN (STL) AVAILMENT (Complex Transaction)

Schedule of Receipt of Application Monday to Friday, 8:00 a.m. - 5:00 p.m.

(No Lunch Break)

Processing Time

1 working day - New loan 3 working days - Loan renewal 9 working days - If with records from other branch/es

Processing Fee: None

Requirements

1. Duly accomplished Multi-Purpose Loan Application Form (MPLAF) or Calamity Loan Application Form (CLAF) (Downloadable from the Pag-IBIG website, www.pagibigfund.gov.ph)

2. Photocopy of at least two (2) valid IDs (refer to page 10)

3. Proof of Income Formally-employed

- The “Certificate of Monthly Net Income” portion at the back of the application form must be accomplished by the employer or submit photocopy of latest payslip duly authenticated by company’s authorized representative.

Self-Employed or Individual Payors Photocopy of any of the following:

- Business/Mayor’s Permit; - Commission Vouchers; - Other valid proof of income.

4. For releasing of loan proceeds thru Payroll Account/Disbursement Card, submit

photocopy of deposit slip (for newly opened account)/Payroll Account/Disbursement Card. - For submission of application thru employer, the photocopy of deposit

slip/Payroll Account/ Disbursement Card shall be certified by the employer. - For individual application, the Payroll Account/Disbursement Card shall be

presented for authentication.

Additional Requirements for Calamity Loan (refer to page 9)

8

Procedure

STEP 1

Go to Provident Benefits Division and

submit accomplished Multi-Purpose Loan Application Form (MPLAF) or Calamity Loan Application Form (CLAF) and required supporting documents.

Get STL Acknowledgement Receipt

(SAR, HQP-SLF-003).

NOTE: Prior to submission of loan application, the member-applicant must be registered online and with Pag-IBIG Membership Identification (MID) Number or Registration Tracking Number (RTN).

Responsible Person

Loans and Credit Evaluator II

STEP 2

On scheduled date, get loan proceeds:

- If released through Check, present SAR and 2 valid IDs at Cash and Administrative Services Division (CASD).

- If released through Payroll Account/ Disbursement Card, verify and withdraw at any accredited ATM/Bank.

Check Release Controller

ATM/Bank

END OF TRANSACTION

9

ADDITIONAL REQUIREMENTS FOR CALAMITY LOAN

1. For formally-employed members, - Declaration of Being Affected by Calamity (FLS006)

2. For farmers, including landlords, fisher folks and livestock farmers,

- Certification from the Municipal Agricultural Office (MAO) that their products were damaged/killed due to the calamity.

3. For business owners/market vendors,

- Certification from the Market Vendors Association or certification from the Municipal Mayor (if not member of the association) attesting that he is engaged in the selling of farm products, vegetable, meat, fish and that his source of livelihood was affected by the calamity.

4. For Pag-IBIG Members or any of his immediate family members afflicted

by diseases such as diarrhea, cholera, skin diseases, paralytic shellfish poisoning (red tide bloom), heat cramps, heat exhaustion, heat stroke, chickenpox, measles and hypertension, - A Medical Certificate from the Doctor stating that such disease/illness is

brought by the onset of calamity.

NOTES: a. Original copies of photocopied required documents must be presented

for authentication. b. Employed member-borrower may not present original copies of the

photocopied required documents provided that said documents is duly certified by the employer.

c. For filing of application thru a representative, submit the following: Notarized Special Power of Attorney (SPA) At least two (2) valid IDs of both parties

10

LIST OF VALID IDs ACCEPTABLE TO THE FUND

1. Company ID

2. Passport, issued by the Philippine or Foreign Government

3. Driver’s License

4. Professional Regulation Commission (PRC) ID

5. Social Security System (SSS) Card

6. Government Service Insurance System (GSIS) e-Card

7. Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP) ID

8. Integrated Bar of the Philippines (IBP) ID

9. Senior Citizen Card

10. Overseas Workers Welfare Administration (OWWA) ID

11. Overseas Filipino Worker (OFW) ID

12. Seafarer’s Identification and Record Book (SIRB)

13. Postal ID

14. Voter’s ID

11

HANDLING MEMBER’S SUGGESTION

To our Valued Members/Customers:

Your opinion is of great importance to us. You may send us your suggestions, complaints or any concern through any of the following:

Servicing Counters

You may visit our servicing counters stationed at NCR/Regional branches.

For NCR provident-related concerns, please visit the Pag-IBIG Fund Branch maintaining your records. However, for housing-related concerns, you may visit us at 2/F, 409 JELP Business Solutions Bldg., Shaw Boulevard, Mandaluyong City.

For those in the regions, you may raise both your provident and housing-related concerns to the branch maintaining your records.

Forms

Please accomplish the Member Care Feedback Form (MCFF, HQP-PRF-002). This form is available at various counters of any Pag-IBIG Fund Branch.

Letters

Letters may be sent to:

The Member Relations Department 2/F, 409 JELP Business Solutions Bldg.

Shaw Boulevard, Mandaluyong City

You may also send your letters directly to the concerned Pag-IBIG Fund Branch, addressed to the Office of the Manager.

E-mails

E-mails may be sent to publicaffairs@pagibigfund.gov.ph. You shall receive a confirmation message that your email has been forwarded to the concerned branch/department for appropriate reply and/or action.

12

Pag-IBIG Hotline

For your immediate concerns, you may also reach us at 724-4244 (Pag-IBIG), from Monday to Friday between 8:00 am and 5:00 pm. However, you may also call the Marketing and Enforcement Division of the concerned branch at telephone numbers indicated under List of Branches.

Rest assured that we shall carefully evaluate your concerns and shall respond to you immediately. Likewise, we shall give your complaints considerable attention according to the following:

Level Complexity Detail Timeframe Responsible Unit

1 Minor Complaints on services offered by the branch.

Complaints on directional or mistaken information.

Complaints on office facilities.

Within 2 hours upon receipt of

complaint

Branch Officer of the Day

2 Major Complaints against personnel (misbehavior, misconduct, fixers, etc.)

Resolved minor complaint but unsatisfied customer.

Within 3 working days

upon receipt of complaint

Concerned Division Chief

3 Critical Grave Complaints

Complaints with threat (media/legal/suicide/threat)

Within 10 working days

upon receipt of complaint

Concerned Assistant

Department Manager/

Department Manager

Thank you for your continued support to the Fund. We look forward to bringing you and all our members a more responsive service.

13

Pag-IBIG Branch Areas of Coverage

NCR HOUSING OPERATIONS National Capital Region (NCR), Laguna (San Pedro, Biñan, Sta. Rosa, Cabuyao only), Rizal, Cavite

NORTHERN LUZON La Union Abra, Ilocos Sur, Ilocos Norte, La Union, Baguio Baguio, Benguet, Mt. Province Dagupan Pangasinan Malolos Malolos City, San Jose Del Monte City San Fernando Pampanga, Angeles City, Tarlac, Nueva Ecija, Cabanatuan City, Palayan City, San Jose City, Aurora Dinalupihan Western Pampanga, Bataan, Balanga City, Zambales, Olongapo City Tuguegarao Batanes, Cagayan, Tuguegarao City, Ifugao, Isabela, Cauayan City, Santiago City, Kalinga Apayao, Nueva Vizcaya, Quirino

SOUTHERN LUZON Calamba Laguna (except: Cabuyao, Biñan, Sta. Rosa, San Pedro) Lucena Quezon Batangas Batangas Calapan Occidental Mindoro, Oriental Mindoro, Marinduque, Romblon, Palawan Legazpi Albay, Legazpi City, Catanduanes, Masbate, Sorsogon Naga Camarines Norte, Camarines Sur, Iriga City, Naga City

VISAYAS Iloilo Iloilo, Iloilo City, Passi City, Antique, Aklan, Capiz, Roxas City, Guimaras Cebu Cebu City, Toledo City, Negros Oriental, Bais City, Canlaon City, Dumaguete City, Tanjay City Mandaue Mandaue, Danao City, Lapu-Lapu City, Mandaue City, Bohol, Danao City Bacolod San Carlos City, Escalante City, Sagay City, Cadiz City, Victorias City, Silay City, Talisay City, Bacolod City, Bago City, La Carlota City, Himamaylan City, Kabankalan City, Sipalay City Tacloban Leyte, Southern Leyte, Western Samar, Biliran, Northern Samar, Eastern Samar

NORTHERN MINDANAO Zamboanga City Zamboanga del Norte, Basilan, Tawi-tawi, Sulu Pagadian Zamboanga del Sur, Zamboanga Sibugay, Misamis Occidental Iligan Lanao del Norte, Lanao del Sur Butuan Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur Cagayan de Oro Misamis Oriental, Bukidnon, Camiguin

SOUTHERN MINDANAO Davao City Davao City, Island Garden City of Samal, Digos City, Davao del Sur Tagum Tagum City, Panabo City, Davao del Norte, Compostella Valley, Davao Oriental General Santos South Cotabato, Koronadal City, Sarangani Kidapawan City North Cotabato, Maguindanao, Sultan Kudarat

14

LIST OF Pag-IBIG OFFICES AND BRANCHES

NCR

ACQUIRED ASSETS MANAGEMENTth Floor, Justine Building 14th Floor, 409 JELP Business Solutions Building,

Shaw Boulevard, Mandaluyong City l Puyat Ave., Makati City

02-6546556/69

NORTHERN LUZON

LA UNION Pag-IBIG Fund Bldg. Government Center. Brgy.Sevilla, San Fernando City La Union 072-2425588 to 89 loc. 208 Vigan Extension Office G/F CAP Bldg. Florentino St., Vigan City 072-6321118 Ilocos Norte Extension Office WC Bldg. Brgy #10 D. Samonte St., Laoag City 077-7704699/7705216 BAGUIO G/F Insular Life Bldg. Abanao Ext. cor. Legarda Road, Baguio City 074-6191330/2710 local 201

DAGUPAN Rudel Building, Perez Boulevard cor. Guilig Street, Dagupan City, Pangasinan 075-5223865/3266 MALOLOS 2/F, North Centrum Bldg. Tabang, Guiguinto, Bulacan 044-7940549 loc. 213 Cabanatuan Extension Office Duran Building, Quezon District Maharlika Highway, Cabanatuan City 044-6001225/463-1692 Baler Service Desk Baler Municipal Bldg. Poblacion Baler, Aurora 042-722-0000

SAN FERNANDO Suburbia Commercial Center Maimpis, City of San Fernando, Pampanga 045-8604490 loc. 109/ 045-455-12920/91 Tarlac Extension Office Benin Bldg. Zamora Street San Roque, Tarlac City 045-6286025/628-6026 DINALUPIHAN Nej Bldg. San Ramon Highway Dinalupihan, Bataan 047-4813593/481-1181 Loc. 212/201

TUGUEGARAO Ong Chong Bldg. 88 Del Rosario St. Tuguegarao City, Cagayan 078-844-1448/078-844-2285 Loc. 103 Isabela Extension Office 2/F Bucag Bldg. cor. Faustino L. Dy & Canciller Sts., Cauayan City, Isabela 078-634-5156/652-2883 Nueva Vizacaya Extension Office BAJ Bldg., Mabini St. Solano, Nueva Vizcaya 078-326-6113/326-7811

SOUTHERN LUZON

CALAMBA High Rise Business Center National Highway, Brgy. Halang, Calamba City, Laguna 049-5451278/5451232/ 5451236 loc. 202 LUCENA G/F & 2/F Lucena Grand Central Terminal Bldg., Ilayang Dupay, Lucena City 042-7102807

BATANGAS Caedo Commercial Center National Highway Bo. Calicanto, Batangas City 043-7235939/723-5848/ 723-2082/723-6151 loc. 508 CALAPAN Unit 11 Filipiniana Commercial Complex Brgy. Sto. Nino Calapan City, Oriental Mindoro 043-2867455/2881597 Puerto Princesa Extension Office Lustre Building, Rizal Avenue, Puerto Princesa City, Palawan 048-4335024/433-4522

LEGAZPI Hi-Tone Construction & Development Corp. Bldg. B. Imperial St. Bitano, Legazpi City 052-8217923/8205743/ 480-8539 loc. 203 Masbate Extension Office Espinosa Apartment, Mabini St., Masbate City 056-3333678

NAGA Bldg. 1, ALDP Plaza Mall, Roxas Avenue (Diversion Road) Naga City 054-4723610/4731017 loc. 325 Daet Field Service Center Rafer Bldg. Magallanes, Iraya, Daet, Camarines Norte 054-4401640

15

VISAYAS

ILOILO CITY F & E Bldg., Emmanuel Business Center, Benigno Aquino Avenue, Molo Iloilo City 033-5084530 Kalibo Extension Office 3rd Floor Garcia Bldg., C. La Cerna St. Kalibo, Aklan 036-2689335 Capiz Extension Office Acevedo Bldg., Mckinley St. Roxas City 036-6214165

CEBU SOUTH G/F, 2/F & 5/F Pag-IBIG Fund WT Corporate Tower, Mindanao Avenue, Cebu Business Park, Cebu City 032-2342709 loc. 2104-07 032-4155087/4155007 Talisay Service Center G/F Talisay City Hall, Lawa-an II, Talisay City, Cebu Dumaguete Extension Office Philippine National Red Cross Bldg. Legaspi St., Dumaguete City 035-4228199/2257713

CEBU NORTH 3/F & 4/F Pag-IBIG Fund WT Corporate Tower, Mindanao Avenue, Cebu Business Park, Cebu City 032-4226000 loc. 3201 Tagbilaran Extension Office Maria Clara St. Tagbilaran City 038-4125977/5018455 BACOLOD St. Francis Center, Araneta St. Singcang Bacolod City 034-4351137 to 40 Loc. 111, 112 & 113

TACLOBAN Pag-IBIG Fund Bldg. Lopez Jaena St. cor. Del Pilar Extensions Tacloban City 053-3218297/3258653 Ormoc Service Center Rm 208, 2nd Floor, Superdome San Pedro Street, Ormoc City 053-2555089

NORTHERN MINDANAO

ZAMBOANGA CITY Pag-IBIG Fund Bldg. San Jose Road Baliwasan, Zamboanga City 062-9920805 Dipolog Extension Office 3rd Floor Ello Building, corner Arellano and Echavez Sts. Dipolog City 065-908-1178/2124542

PAGADIAN 2nd Floor DBP Building, Rizal Avenue, Balangasan District Pagadian City 062-2141695/215-2716/2144959 ILIGAN Ground Floor and 2nd Floor, Gonzales-Gimeno Bldg. IV, Tubod Highway, Iligan City 063-2213378

BUTUAN ARUJ Building, T. Calo Street Extension, Butuan City 085-3423183/225-2341 loc. 18 Surigao Extension Office Ground Floor, Lorna Laurente Bldg.,Rizal St.,Surigao City 086-8266212

CAGAYAN DE ORO Pag-IBIG Fund Building, J.R. Borja-Mortola St., Cagayan de Oro City 08822-714616 Malaybalay Extension Office Tubeo Bldg., Damasco St., Malaybalay City, Bukidnon 088-2214155

SOUTHERN MINDANAO

DAVAO CITY Pryce Tower Condominium Pryce Business Park, Bajada 8000, Davao City 082-2244733

TAGUM Ramos Bldg. Arellano St. Tagum City 084-2161184

GENERAL SANTOS CITY 2nd and 3rd Floors, RDRDC Building, Santiago Boulevard, General Santos 083-5523875 Koronadal Extension Office 2nd Level Fitmart Mall of Marvel National Highway, Koronadal City 083-2288125

KIDAPAWAN 3rd Floor Eva’s Mall Bldg. Quezon Blvd., Kidapawan City 064-5210253 Cotabato Extension Office 6th Floor, Cotabato Yu Ekey Marketing Bldg., Don Rufino Alonzo St., Cotabato City 064-4213120/4213332

Disclaimer

The provisions in this Charter may be revised or modified in accordance with new as well as amended guidelines and procedures any time without prior notice to the members. In such cases, the updated versions of the Citizen’s Charter may be accessed through the Pag-IBIG Fund

website at www.pagibigfund.gov.ph.