co-location jobcentre plus and local authorities delivering better and more cost-effective outcomes...
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Co-location Jobcentre Plus and Local Authorities delivering better and more cost-effective outcomes in the community.
Bedfordshire 30 June 2011
Chris Grayling’s, Minister of State at the Department of Work and Pensions, vision:
“We will co-locate and work together with public, voluntary sector and contracted partners to deliver better, more cost effective, outcomes in ways that make the individual more able to find work whilst maintaining our presence at the centre of communities.”
Extract from: The vision Jobcentre Plus 2015
What is Co-location?
• The delivery of services from sites shared with other organisations.
• A key strand of Jobcentre Plus’s localism work.
• A method of supporting Government goals and objectives.
Co-location objectives?
1. Improve the customer experience and outcomes by creating opportunities to integrate services around the broader needs of customers.
2. Reduce the overall estate required by different public sector organisations serving similar groups.
3. Improved value for money for the taxpayer.
About Bedfordshire
• 410,900 residents• 7,030 on JSA• 11,370 on ESA/Incap• 3,600 IS
Central Bedfordshire Council perspective
• Co-location a huge opportunity
• Commitment from officers and Members
• Financial efficiencies
• Improved Customer Experience
• Really making a difference
Inward co-location: Biggleswade.
• Biggleswade: Council Customer Service Team co-locate with Jobcentre Plus, High Street, Biggleswade.
• When: From 22 March 2011.
• Estimated financial saving (importing office):
£197K over 10 years.
Council “lift and drop”
into JCP
Staff comments post Co-location
“When dealing with customers who have financial issues regarding rent and/or council tax it has been extremely helpful to have the council on site.”
“I have referred a number of customers to the council staff who have been able to assist them.”
“Customer service has improved and each of the customers I have referred have been delighted that they have been able to get the advice and support they need – a one stop shop.”
Biggleswade Today Press article 10 June 2011.
“This initiative means people who will need to access other services aside from Jobseekers’ Allowance, such as housing benefit, can now do so, and all in the same building.” Chris Grayling.
Photograph of signage at Biggleswade
Outward co-location: Dunstable.
• Dunstable: Six JCP staff co-locate in Council Offices, High Street North, Dunstable and remaining staff transferring to Luton JCP.
• When: Co-locate from autumn 2011, vacate JCP in spring 2012.
• Estimated financial saving: £1.8 million over 10 years.
JCP “footprint” at
Council
Outward co-location: Leighton Buzzard proposal.
• Leighton Buzzard: JCP co-locate in Council’s premises with Citizens Advice Bureau and Voluntary Community Action at Leighton Buzzard. JCP building vacated.
• When: Co-locate in June 2012, vacate JCP premises in August 2012.
• Estimated financial saving: £830K over 10 years.
JCP “lift and drop” into
Council
Joint LA/JCP vision
Co location
Councillor &Ministerial approval Governance
Business Cases
consultationIT &telephony
Data Protection
Culture
Property
What we did…
Outcomes
Behaviour and how we did it Lessons Learnt
•Holistic service, worked together to improve partnerships leading to better outcomes.•Meets Ministerial vision•Estates rationalisation – retaining a local presence and confirming the viability of the site•Financial savings for tax payer as well as organisations involved.•Scale-able Models•Furniture (imposed JPEG)•Consultation (react to feedback)
•Compromise - Partners standards/vision not identical (JCP branding inflexible)•Extensive administration for Project Team - Deadline and priorities not always aligned esp. between co-location partners.•Not all outcomes will be positive – some staff and customers do not always win.•Clearer explanation of Approvals process for the CBC•Clearer understanding of CBC’s political pressures
Questions?
Questions?
Contact Details
Steve Perry – Co-location Project Lead
Jobcentre Plus
Hannah Mahoney-Smith - Head of Customer ServicesCentral Bedfordshire Council [email protected]
Lisa McIntosh – Co-location Project Team
Jobcentre Plus