community buidling direction report 2014 16

Community Building Program

(A MetroAccess Initiative)

'Community Building Direction Report 2014-16'

Written By: City of Boroondara MetroAccess Project Worker

David WilliamsJanuary 2014

** The MetroAccess Project is funded by the Department of Human Services (DHS) in conjunction with the Rural and Deaf Access Projects as part of the Victorian State Disability Plan 2013- 2016 **

Table of Contents

Part 1: Community Mapping Report.........................31. Introduction.......................................................................................................................................3

2. Boroondara Community Profile........................................................................................................3

3. Background.......................................................................................................................................4

4. Council's Strategic Alliance..............................................................................................................5

5. The Community Consultation Process.............................................................................................6

6. Community Mapping Findings..........................................................................................................7

7. Strategic Planning.............................................................................................................................8

8. SWOT Analysis.................................................................................................................................9

Part 2: Integrated Local Planning...........................111. Project Planning Table 2013.14.....................................................................................................11

Part 3: Community Building Directions Report 2014 - 2016 131. Introduction.....................................................................................................................................13

2. Key Objectives of the Metro Access Project...................................................................................13

3. Metro Access Priority Areas........................................................................................................13

Access to the Built Environment....................................................................................................14The Disability Support System.......................................................................................................15Transport........................................................................................................................................15Community Awareness..................................................................................................................16Employment...................................................................................................................................17

Community Building Directions Report Strategy......................................................................18Access to the Built Environment......................................................................................................18Transport..........................................................................................................................................20Disability Support System................................................................................................................22Community Awareness....................................................................................................................24Employment.....................................................................................................................................26

City of Boroondara – MetroAccess Project Officer – page 2 of 27 - Version 1 8 Ingelsby Road Camberwell 3124 P 03 9278 4722 F 03 9278 4748 M 0448 990 417

E [email protected] www.boroondara.vic.gov.au

http://www.boroondara.vic.gov.au/

mailto:[email protected]

Part 1: Community Mapping Report

1. Introduction

The Community Building Program is funded by the Department of Human Services (DHS) in conjunction with the Rural and Deaf Access Projects as part of the Victorian State Disability Plan 2013-20161. The State Disability Plan outlines the Victorian Government's approach to reducing barriers faced by people with a disability to accessing education, employment and other services.

The Community Building Program is a key initiative of the Victorian State Disability Plan that aims to increase levels of civic participation and access for people with disabilities.

The Disability Services Community Building Program (CBP) is a key element in strengthening inclusion and participation in community for people with a disability and their families. This program supports local communities to strengthen their capacity to enable better participation for people with disabilities in their community. The success of the program is largely based on the partnership between the state government and local government. Across the state the CBP is implemented by sixty Metro Access, Rural Access and deaf access officers.

The Community Building Program (known as MetroAccess project) seeks to encourage community awareness and inclusion of people with disabilities through engaging members of the community who can impact on these aims and by integrating disability issues into local planning, consultation and policy frameworks.

In order to achieve the goal of building more inclusive communities where people with disabilities (PWD) have the opportunity to take part in all aspects of community life, the Community Buuilding Program developed five major objectives, they are:

To mobilise and support people with a disability to optimise participation in the life of their local community.

To build and strengthen the community’s capacity to provide support to people with a disability and their families.

To facilitate integrated local community planning and coordination which engages and involves people with a disability and their families, disability service providers and community organisations.

To work with existing disability support providers to enhance their capacity to provide relevant and appropriate support in the community.

To improve access to information about relevant services and community activities available to people with a disability in their communities.

2. Boroondara Community ProfileThe City of Boroondara includes the suburbs of Ashburton, Balwyn, Balwyn North, Camberwell, Canterbury, Deepdene, Hawthorn, Hawthorn East, Kew and Kew East, and parts of Glen Iris, Surrey Hills and Mont Albert.

Boroondara has an estimated residential population of 168,293 people (at June 2012) and is one of the most populous local governments in Victoria. Within Boroondara, 24% of the population are aged between 0 and 19 years (this is the same proportion as that for Melbourne as a whole), and 20% are aged 60 years and over (compared to 18% for metropolitan Melbourne). We have the second largest population of people aged 85 years and over of all Victorian local government areas, with 2.8% of the Boroondara population falling into this age bracket (compared to 1.8% for metropolitan Melbourne).

1 The State Disability Plan 2002 - 2012 was update into to its current version in 2012City of Boroondara – MetroAccess Project Officer – page 3 of 27 - Version 1

8 Ingelsby Road Camberwell 3124 P 03 9278 4722 F 03 9278 4748 M 0448 990 417E [email protected] www.boroondara.vic.gov.au



The age profile of Boroondara also shows large cohorts of parents and home builders (35 to 49 years), older workers and pre - retirees (50 to 59 years) and tertiary education and young workforce participants (18 to 34 years).

The City of Boroondara's disability statistics relate directly to need for assistance due to a severe or profound disability. At the 2011 Census, 5,835 people or 3.7% of the population in the City of Boroondara report needing help in their day-to-day lives due to disability. This is an increase of 480 people from 20062. The number of people who provided unpaid assistance to a person with a disability, long-term illness or old age in the City of Boroondara increased by 1,528 people between 2006 and 2011. Overall, 11.8% of the Boroondara population provided unpaid care in 2011, compared with 10.9% for metropolitan Melbourne3.

Analysis of the 'need for assistance' of persons in the City of Boroondara compared to metropolitan Melbourne shows that Boroondara was home to a lower proportion of persons who reported needing assistance with core activities (3.7% compared to 4.5% for metropolitan Melbourne).

The Survey of Disability, Ageing and Carers (SDAC)4 measures the prevalence of disability in Australia and consequent need for support every 5 years. The survey collects information about three population groups: people with a disability, older people (those aged 60 years and over), and people who provide assistance to older people and people with disabilities.

The 2009 SDAC revealed that 1 million Victorians (18.4% of the population) reported having some form of disability. By applying age and gender specific disability prevalence rates to the population, it is possible to calculate estimates for Boroondara based on its particular demographic composition. It can be estimated that 31,100 residents (19.5%) have a disability that falls into one or more of the following categories:

10,650 residents (6.7%) have profound or severe limitations to communication, mobility and/or self care activities.

13,200 residents (8.3%) have moderate or mild limitations to communication, mobility or self-care activities.

12,400 residents (7.8%) have schooling or employment limitations.

Results from the 2012 SDAC survey indicate that the prevalence of disability in Victoria has increased (from 18.4% in 2009) to 19.4%. Data necessary for extrapolation of the 2012 survey results to Boroondara’s population is yet to be published.

3. Background

The Community Building Program Metro Access Project was implemented in three phases, commencing in 2003. The City of Boroondara receives funding to employ a Metro Access Project Officer for three years (who commenced in February 2006) and continues to receive funding from the Department of Human Services (DHS) to the present.

The partnership between state and local government in the delivery of the Community Building Program ensures that the program has a place-based approach to increasing community participation for people with a disability and that the priorities are identified within the local community.

Between 2011- 2013 the Metro Access project has supported a range of activities within the local community, across the eastern metropolitan region5 and some state-wide initiatives.

2 Source: Australian Bureau of Statistics, Census of Population and Housing 2006 and 2011. Compiled and presented in profile.id by .id, the population experts.

3 Source: Australian Bureau of Statistics, Census of Population and Housing 2006 and 2011. Compiled and presented in profile.id by .id, the population experts.

4 The Australian Bureau of Statistics (ABS) conducts nationwide Survey of Disability, Ageing and Carers (SDAC), with the most recent survey conducted from April to December 2009.5 In partnership with the Eastern Metropolitan Region Metro Access Network and its Officers





http://home.id.com.au/about-us/what-does-id-do

http://www.abs.gov.au/census

http://home.id.com.au/about-us/what-does-id-do

http://www.abs.gov.au/census

This work included the development and implementation of resources to support improved communication, strengthen access and inclusion, community mapping, supporting local people with disabilities to further develop leadership and advocacy skills, building closer links with and partnering with community organisations, and working within Council to raise the awareness of needs and inclusion of PWD within all areas of Council.

The partnership and collaboration frameworks from which the Metro Access Officer work ensures the ongoing success of this program.

4. Council's Strategic Alliance

The community building program has established significant links to internal working groups and regional networks that advocate greater inclusion for people with disabilities in community life. The collaboration has led to greater communication information sharing between services and broader engagement of Metro Access projects and community development initiatives.

The City of Boroondara Community Disability Advisory Committee (CDAC) is comprised of 12 community or organisational representatives who advise Council about a range of disability access and inclusion issues that may influence policy, service and program development. They assist Council to identify, articulate and respond to new and emerging issues and to develop and implement corporate policies and plans that benefit the community. The Community Development Officer - Access and Diversity facilitates this committee.

Another important local connection is BA4A6 (Boroondara Access 4 All) Network.

The City of Boroondara consistently seeks to include clients and other people with disabilities, in this network to improve its capacity to liaise with the community when developing projects and to raise awareness of current disability issues that reflect current community attitudes towards people with disabilities.

This network aims to produce two collaborative projects each year which represent current priority areas that ultimately create sustainable support or care options for people with disabilities that are innovative and sustainable. The Metro Access Project Officer facilitates this network.

It is anticipated through this network that greater cooperation between services and regular consultation with this network and key regional networks will give Metro Access projects a solid launching pad and increase the chance of broader engagement with Boroondara residents on community development initiatives.

SWAT (Scooter and Wheelchair Access Team) was established in 2011 and provides advice, information and guidance to Boroondara residents and visitors about mobility and accessibility issues whilst building social connections for its members with local clubs, groups and peer support networks. The Metro Access Project Officer provides administrative assistance to this group.

The Good Access = Good Business (GA=GB) working group brings together internal Council staff from various departments. The Working Group identifies and advocates for people with disabilities in require services and information from Council and local services and businesses. The working party addresses current issues, legislative and regulatory changes and communication with residents, traders and business. The Community Development Officer - Access and Diversity and Metro Access Officer co convene the working group.

6 In 2010 the Boroondara Disability network was renamed BA4A (Boroondara Access 4 All) Network and redeveloped with an increased focus on joint activities and community member participation.





5. The Community Consultation Process

In the past four months the Metro Access Project Officer in collaboration with Council’s Communication and Engagement Department has undertaken wide consultation and developed a number of strategies to elicit views and information about disability access issues in Boroondara from community members, services, Boroondara staff and interested parties.

An important consideration in the development of the consultation process was to ensure the consultations could be held at service or organisations own premises and was flexible in the format of delivery. As the availability of transport was at times a consideration for people with disabilities to be able to attend workshops/meetings, being able to take the process 'on the road' proved to be a success.

During the update of the Community Building Plan (2014-16) a number of engagement approaches will be used to illicit information from people with disabilities including:

E-Kiosks - will be located in four community locations over a three week period for community members to identity priority areas to enable people with disabilities to actively contribute.

Boroondara Community Voice Panel - members will answer series of survey questions to identify key issues around creating an accessible Boroondara community.

On Line Survey - will be available to people with disabilities, community groups, community members, residents, carer and support groups to identify current issues facing people with disabilities accessing their local communities to participate in lifestyle activities.

Face to face interviews / meetings - with people with disabilities and key stakeholders to identify current priority areas facing community members accessing local services and supports.

Social media - will be used for people to link into online surveys and as a means to continue conversations and seek further comment and communication from local community members, including networks and groups.

The findings from these engagement resources will provide insight into the development of the five main priority areas that encompass the strategic framework for the updated Community Building Directions Report 2014 - 16.

The new Community Building Directions Report (Community Building Plan) 2014 -16 has been developed in three parts:

Part 1: Community mapping provides an overview for the Metro Access Officer to develop a comprehensive understanding of community life for local people with a disability and identify key priorities for strategy development.

Part 2: Integrated local planning highlights the main priority areas the Metro Access worker will be implementing during the identified period; based on the findings from our consultation series during 2013. The Project Planning Table 2013-14 identifies those planned projects and their cross reference to Metro Access objectives.

Part 3: Community Building Directions Report 2014-16 which outline the strategies and actions that the Community Building Program (Metro Access) will undertake over three years to encourage the City of Boroondara to become increasingly understanding, inclusive and supportive of disability issues.

6. Community Mapping FindingsCommunication objectives were developed to provide a range of methods for community members to contribute to the new strategy including online, hard copy and in person and the opportunity to





participate in the way they choose to identify priority issues and provide feedback about these issues in the first stage and contribute to developing actions.The communication and engagement objectives aim to;

use a range of activities that will provide the opportunity for wide participation by the community and other stakeholders

use technology to promote and seek opinions from the community and face to face also as this has been highlighted as important to discussing issues and generating ideas.

people with disabilities will have more information to connect to networks, leadership opportunities and activities

communicate achievements of the current strategy7.

Over 250 people8 from various settings and locations have had input into the new plan, including;

Participant Number of Participants (%)

Majority of Engagement via

a Boroondara resident 29% Ekiosk / Face to faceworking in Boroondara 17% Ekioska family member or carer of a person with a disability

16% On line / Hard Copy Survey

A visitor to Boroondara 14% Ekioska person with a disability 13% Ekiosk / Face to faceemployed in the disability sector 10% On Line surveyStudying in Boroondara 1% Ekiosk

Age group % of participants Majority of Engagement via45 to 54 25 % On Line Survey / face to face meeting55 to 64 21% BCV Panel / On line Survey35 to 44 15% BCV Panel / On line Survey / Social media65 to 74 11% BCV Panel25 to 34 8% EKiosk / Social media

85+ 7% Face to face meeting75 to 84 5% BCV Panel18 to 24 2% On line SurveyUnder 18 2% On line Survey

These engagement resources were then collated and the main priority areas for people in Boroondara were identified.

Participant responses to questions about the key sectors were sometimes narrowly focused, which may be explained in terms of the high workloads of agency staff and the daily struggle for many people with disabilities to access services and facilities.

7 A status report of the Community Building Plan 2011 -13 is available on Council website8 Gender Contribution: Male - 29 % Female - 61%



Where participants live % of participants

Other (not in Boroondara) 30%Camberwell - 3124 8%

Kew - 3101 7%Hawthorn - 3122 6%



http://www.boroondara.vic.gov.au/residents/ageing-disability/metro-access/community-building-plan

7. Strategic Planning

There are several City of Boroondara policies and strategies in development that connect with the Community Building Directions Report 2014-16. The connections are outlined below;

Sector Category Community Building Direction Report (2014 -16) Objective

Council Strategy Reference

Access to the Built

EnvironmentBuildings such as recreation centres, theatres, shopping centres, health servicesStreets and accessible parkingMobility maps

Collaborate with local Stakeholders to increase community awareness of people with disabilities and accessibility principles

Develop sustainable educational resources for businesses, service providers and individuals that empower the community to be inclusive of people with disabilities.

Boroondara Planning Scheme

Council Plan 2013-17

Boroondara Disability Access and Inclusion Plan 2013-17

Road Safety Strategy 2007 - 2012

Street Signage Policy

Age - friendly City Strategy 2014 - 2019

Boroondara Public Health and Well Being Plan 2013 - 2017

Footpath Trading Policy

Public Strategy 2005

TransportTaxisPublic transportCommunity transportActive transport (cycling, walking)

Promote the use of existing community transport services and make recommendations in respect to their accessibility.

Collaborate with existing transport and mobility device providers to promote existing accessible and user-friendly transport options.

Empower the wider community to raise issues regarding the availability of accessible public transport options to Council.






Integrated Transport Strategy 20006 - 2026


Disability Support System

Self-directed planning and support Day servicesShare supported accommodationRespiteTransition supportAids and equipment

Provide ongoing information and capacity building options for community agencies, service providers, parents and people with disabilities regarding the roll out of Disability Care Australia

Raise awareness of and support for family and carers within Council and the community

Promote and encourage use of advocacy organisations and supports provided for people with disabilities



Arts and Cultural Strategy 2008 - 2013


Cultural Diversity Plan 2009 -13

Community Awareness

Actively promote issue faced by people with disabilities in current

Boroondara Planning Scheme





Raising awareness of people with a disability in the community

community life, provide and supports and advice of these issues.

Examine needs for adaptive technologies and social media to support inclusion of people with disabilities into community life.

Provide advice, support and leadership to drive community safety, access and inclusion for people with a disability in a dignified manner.

Work with Council, local health care professionals, carer and peer groups to identify and promote health and well being options for people with disabilities.







Footpath Trading Policy

Public Strategy 2005

EmploymentEmployment Network providersSocial enterprisesLocal Business

Enhance employment opportunities for people with disabilities at the City of Boroondara.

Instigate educational opportunities for businesses, service providers and individuals in the City of Boroondara that result in increased employment opportunities for people with disabilities.

Influence community attitudes and perceptions





8. SWOT Analysis

Building an Inclusive Boroondara 2014 - 16.

Strengths

Council has a great relationship with Community Residents feel safe living in Boroondara, most agree the community is accessible Council policies, planning and strategic directions encourage capacity building Council staff and key stakeholders demonstrate a person centred approach to work practices Community networking and information sharing continues to improve Increase in membership to various networks, working parties, advisory committees Eagerness of disability services and the community to work with City of Boroondara Community mapping reflects current community attitudes and issues faced by people with

disabilities living in Boroondara Much improved pathway into sport, recreation and leisure or active participation

Weaknesses





× Further relationship building with day services required× More understanding of service reorientation and self directed supports required× Update and continual knowledge of current legislation, policy and Disability practices × Knowledge of local area by front line staff in day services and programs× Access to current information re: activities, events & interests× Socially isolated people are predominantly considered to be older people rather than people with

a disability

Opportunities

Accessible community for all Further strengthen relationships within the Disability, Leisure, Local Government, Business

sectors and the community Continue to apply collaboration and partnership ethos to projects and initiatives Encourage Networks to work together to achieve better outcomes for people with disabilities Building long term and viable pathways for people to access, participate and build socialisation

networks Encourage a person with a disability to sit on a committee or network after completing Leadership

/ Advocacy training Continue to promote achievements / successes / safety of people with a disability Programming of Arts and Culture activities at Hawthorn Arts Centre

Threats

Residents & community members not knowing what is happening in their own community Poor communication with stakeholders, residents & community members DHS regional objectives do not reflect local LGA community mapping findings Poor relationship with DHS staff and other LGA colleagues Funding limitations; community unaware of availability of grants Not doing what we say we will do; ie. Meeting performance objectives etc

The next sections of the report will attempt a sector by sector exploration of the issues that DHS has identified as key areas of concern in the disability field, and present an overview of the findings of the Metro Access Project.

Each sector will be discussed in detail and relevant service gaps identified in reference to responses that were made to interview questions and written questionnaires during community consultations. The Mapping Findings will conclude with a brief summary and reference list of agencies in the City of Boroondara area.





Part 2:Integrated Local Planning

1. Project Planning Table 2013.14

Project Name Issue Project Addresses Sector Category Proposed Project Outcomes Project Partners Timelines Resources Estimated

Cost Measurement

Community Building Plan

Strategic development of community building program

Education and

Training,Leadership and Civic

participation

Community mapping Update of community

building plan Highlight of 5 key priority

areas Potential project in 2014 as

a result of consultation

Families/CarersDisability ServicesCommunity GroupsCouncil ServicesLocal interested parties

Sep 2013 - Mar 2014

Flyers Consultati

on Meetings Social

media EKIOSK

$1000 update of current CBP to 2014-16

Ba4a.org - WIKI

Promotion, training and community usage of BA4A WIKI space

Membership information required ie: privacy content or additional pages

Residents having access to community activities, services, open space, choice

ICT

Community Awareness

Education and Training

Access to the Built

Environment

Share information between networks

Can be utilised as an orientation resource for new workers

Accessible by PWD Auspice by BA4A Update of BA4A postcard

with marketing info on the reverse side

Privacy controls Use by local SRS, DAS and

group homes Identification and availability

of council initiatives and social media resources to illicit views of PWD

BA4ACDACCoonara NHDHSCommunity Disability Services

July - June 2013.14

On line Yearly

site fee Face

book promo

$500 Growth in usage

Build a feedback component

On line survey facility available

Access Guide

Fact sheet for top 10 business types

Incorporate current statistical information and social profile

Access to the Built

Environment

Community Awareness

Will be available at various Council Services

At the back of the booklet, there will also be information on RECHARGE scheme

Incorporate Cob design elements

Council ServicesYoorallaPOP Creative CollectionsAccess Audits AustraliaLocal retail Assoc

July - June 2013.14

Graphic design

Distribution

launch

$1500 Use of booklet Website

availability

Project Name Issue Project Addresses Sector Category Proposed Project Outcomes Project Partners Timelines Resources Estimated

Cost Measurement

Use for visual merchandising

Tourism

Education and Training

Continue to further relationships with trader associations and business re: accessibility of local retail areas

Disability Employment

Project"

People with a disability seeking meaningful employment opportunities within their communities

Employment

Education and training

Work with business to consider employing people with disabilities.

Promote capacity building opps for people with disabilities

Collaborate with Council Services and local business to increase awareness of individual employment goals

Council ServicesCDACBA4AEMR MANLocal BusinessesRegulatory BodiesDisability Employment services

Jan - Aug 2014

TBC $3115 Participation in event

Ongoing network and peer support opps

'be alert and don’t get hurt'

Pedestrian safety initiative HealthCommunity Awareness

'pay it forward' approach Capacity building and

education for PWD Community Safety

PoliceHCECSWATNeighbourhood Watch

Aug - June 2014

Postcard $0 2nd run of postcards

consultation feedback

SWAT

Continued promotion of localised Scooter Group

Support findings and promotion of Creating Accessible Journeys workshop

Access to the built

environment

Transport

Civic participation

To work with Council in communicating information regarding MMD users

Attract new members and advocate on behalf of MMD users

Share information with the public

Work with Swinburne students to help identify accessible public transport options for students with a disability / mobility issue

Promote 'All Aboard Campaign' as a means to report transport issues

MMD safety and Education campaign projectLocal residents and community membersPeer support groupsVCOSS

On going Advertising

Networks Postcards Social

media

$1100 Participation Growth of

membership Come N Try

workshops Safer Scooter

Wiser Wheelchair programs

Self DefenceSafety for people with low or no vision

Sport, Recreation and Leisure

Repeated from 2012.13 Continued interest

Guide Dogs VictoriaAikido Centre

Sept 2013 Flyers photogra

phy

$500 1 program per year

IDpWD

Celebrate the capacity of people with disabilities

Community Awareness

Arts, Culture and

Festivals

Series of event (3) Promotion via Council

Services Raise awareness of capacity

of local PWD

Council ServicesCommunity Organisations

Dec 2013 Flyers Network

promotion website

$1000 participationfeedback

community awareness





Part 3:Community Building Directions Report 2011-13

1. Introduction

As a result of the issues which were raised in the Community mapping section and further consultation with relevant stakeholders the following Community Building Report outlines a series of strategies which will guide the Metro Access Project over the next three years. Like the mapping report, these strategies are allocated to a particular sector; however, some will have relevance to more than one. The Community Building Directions Report recognises that community development strategies must address the practical considerations that impact on the lives of people with disabilities in order for it to be relevant to them.

The Community Building Directions Report also distinguishes between access issues that Metro Access can directly affect through advocacy, project work, capacity building and community engagement and those issues that are the responsibility of other levels of government that require advocacy at the national level. Improving access to the Medicare scheme for people with a disability, for example, is a Federal Government responsibility, which is being actively pursued by national disability organisations. Metro Access may have a role to play in advocating for better access to Medicare by assisting local residents to advocate more effectively to the Federal Government and by linking them in with national advocacy groups. Similarly, workers may address issues with respect to state transport by attending State wide consultations, participating in working parties and State committees, providing support to advocacy organizations. However these issues are not the responsibility of local government.

The Mapping Report refers to other roles within Council that promote disability access and a number of well established disability organisations which are located in this local government area. A distinction is made in the Community Building Directions Report between strategies aimed at supporting the projects of other Council officers and community organisations and those that will be directly managed by the Metro Access Project.

2. Key Objectives of the Metro Access Project

The key objectives of the City of Boroondara Metro Access Project Officer are as follows:

1. To mobilise and support people with a disability to optimise participation in the life of their local community;

2. To build and strengthen the community’s capacity to provide support to people with a disability and their families;

3. To facilitate integrated local community planning and coordination which engages and involves people with a disability and their families, disability service providers and community organisations;

4. To work with existing disability support providers to enhance their capacity to provide relevant and appropriate supports in the community, and;

5. To improve access to information about relevant services and community activities available to people with a disability in their communities.

3. Metro Access Priority Areas

Following is an overview of each priority area of the Community Building Directions Report. The consultation series held during late 2013 determined the five main priority areas for community of Boroondara.

These areas are;1. Access to the built environment2. Transport3. The Disability Support System4. Community Awareness5. Employment

The action or goals aligned to each priority area were then developed and enabled the completion of the consultation series, liaison with internal and external networks and advisory committees, cross referencing of existing Council plans and strategies, identification of DHS regional objectives, feedback, discussing and planning by the Eastern Metropolitan Region Metro Access Committee and feedback from local community members and constituents.

The integrated local planning framework used to update the Community Building Directions Report proved to be a successful resource, it allowed for wider consultation and collaboration and ultimately a 'whole of community' response to current disability issues that reflect both Council's vision of strengthening communities and the Victorian State Disability Plan (2013-16) building an inclusive community for all.

A range of strategies and actions have been identified as the most effective means by which Metro Access in Boroondara can achieve the objectives. It is vital that Metro Access retains the capacity to respond to emerging needs and to the changing priorities and aspirations of people with a disability within the community, sector and region.

Access to the Built Environment

Although significant work has been done by Council, local stakeholders and the wider community to highlight and improve access to local communities has been done there is more to be done.

The community plays a significant role in taking ownership of the areas in which the live. Connection to lifestyle activities, shopping, recreation, employment and day to day events are the major catalyst for peer and resident input.

Local traders and business have increased their interest and desire to cater for people with disabilities. Improved access to activity centres, shops, Council facilities and recreational settings validates the communication from local members about a want to access Boroondara first before exploring outside or adjoining municipalities.

Local Initiatives such as the public realm action group (PRAG) and SWAT (Scooter and Wheelchair access team) make significant contributions to maintaining Council's genuine commitment to providing better access and inclusion opportunities for people with disabilities.

To improve access to facilities for people who have a disability the City of Boroondara faces several challenges with regard to improving the built environment. Key challenges for our community will be the ongoing issues in respect to heritage buildings, permit car parking, footpath use and construction, and in particular, issues regarding adequate car parking near health services.

With over 60% of those people surveyed during our recent consultation period believe that the ability for all people accessing their local communities is the number priority for Council and its stakeholders.

Feedback during the consultation period highlighted focus areas regarding access to the built environment:

local sporting clubs that are inclusive and responsive to people with a disability and their families. Improve accessibility to the local public transport services, including platforms





Improving the availability of accessible toilets (with adult change tables and a ceiling hoist) in Victoria,

Improve street numbering, particularly in shopping precincts Improving access by scooters / wheelchairs to local retailers & business. Increasing awareness of the needs of people with a disability amongst the local business

community. Increasing awareness and partnerships with local business and the community sector of the

importance and benefits of good access. Increase in the availability of disabled parking spots in and around educational institutions and at

public transport locations. Access to health services and allied health care professional facilities including disabled car

parking availability.

Unfortunately, two of Council's facilities Hawthorn Community Precinct and Camberwell Office and Library where singled out for having poor access. Significant communication from individuals who use/d these facilities highlights poor planning of car parking, location of stairs/ lifts, colour of tactile ground surface indicator and poor signage as reasons for not utilising these facilities.

Ongoing work with Council services, local traders and public transport providers will be a key priority for local networks, advisory committees, residents and regulatory bodies in the long term.

The Disability Support System

The City of Boroondara is widely regarded as an affluent local government area; however, there are still high levels of demand on the disability support system from residents. Boroondara is no exception to the state wide shortage of people who are prepared to be home support staff in a paid capacity.

The City of Boroondara provides services to over 3,500 individual clients. Health, Ageing and Disability Services through an assessment process develops a care plan that aims to meet the needs of eligible residents. This care is provided through Council's own resources and in partnership with other HACC, and aged care funded providers in the municipality. The distribution of HACC resources by Council is prioritised according to need.

There are 35 other agencies that provide HACC funded services to Boroondara residents. The Metro Access project promotes HACC services to members of the community who could benefit from these services. This action relates to other sector categories such as access to information and communication technology, youth services and assists with education and training.

The availability of alternative respite options for families and carers remains a priority for the Boroondara Community. Information regarding service providers and locations of facility based respite location in and around the eastern metropolitan region is often sought.

The introduction of the National Disability Insurance Scheme and Disability Care Australia plays a significant role in sector reform in the future. Information and linkage to tailor made supports, use of funding and equipment have already been highlighted us issue for Boroondara residents.

The opportunity for Disability Services, Community organisations, Council, DHS and other funding providers to engage, consult and empower the local community will be significant in the short term. An understanding if the care support options and lifestyle choice for people with disabilities must be a fundamental consideration in adapting a person centred approach to a critical service philosophy.

Significantly, 25% of people surveyed do not know an advocacy organisation within the local communities or how to make a complaint regarding a service or individual. Transport

Although the City of Boroondara is well served by public transport, certain gaps remain in the existing services. Tram Route 109, which is planned to be one of the most accessible tram routes in Victoria





travels through the City of Boroondara, however, not all stops are accessible to wheelchair users in Glenferrie Road Hawthorn.

While suburbs such as Camberwell, Hawthorn and Ashburton are serviced by trains, areas such as Kew, Balwyn and parts of Canterbury and Surrey Hills are less accessible by trains or trams.

Inadequacies of parking facilities, particularly in the areas of Camberwell and Hawthorn, have also adversely impacted on access for many people and groups in the community. Health, Ageing and Disability staff frequently feedback that they are unable to take people to places like the Rivoli Cinema, because of the inadequacy of car parking. Shopping trips are also difficult to organise for residential aged services as parking and mobility issues need to be considered. It would not therefore, be unrealistic to infer that visitors to the City of Boroondara would encounter similar access difficulties.

As previously highlighted the RECHARGE scheme has increased the awareness of people with mobility issues in Boroondara. Significantly, there are almost 1000 people in Boroondara that use a motorised mobility device as a means of transportation.

This increased usage and density of our streets has led the Metro Access project plan a Scooter and Safety campaign for the City of Boroondara. This community education program will feature a Scooter user group, opportunities for people to 'try before the buy' mobility devices at Kew Traffic School and work in collaboration with local Police and local laws to ensure access to the streetscape, footpaths, roads and open space is usable be all citizens of the municipality.

Transportation to and from events for people with disabilities remains a high priority within the sector. Further opportunities to utilise current options such as Volunteer Community Transport will be considered. Vehicles that sit idle at various day programs and service are another option that can assist with the transportation of people with a disability to appointments, events, respite options and social outings.

The further development of our online mobility map/s which features disabled parking, disabled toilets, RECHARGE points, gradient levels and other related accessibility locations will continue and look at promoting other specific locations requested by the community such as drinking fountains, park benches.

Community Awareness

Information and communication sharing has become a major focus of this community. Access to information; whether it be about activities, events, lifestyle choice, transport information or a general enquiry is very relevant to people with disabilities in Boroondara and their family members and/or carers.

The 'On line bulletin board' created in 2011 continues to gather new users seeking information or connection into lifestyle options or building social connections throughout the community. The people of Boroondara and beyond also have the opportunity to have direct input into current strategies being updated which seeks comment from local community members such as, the recent V/Line accessibility forum.

Further opportunities for carers to link into health and wellbeing programs, educational courses and allied health care services has become a significant discussion topic and referral in recent times. Social support activities for Cares along with respite options has become a clear need for people in this demanding role. The creation of further development and capacity building programs for Carers is evident and will be programmed with recreation, leisure and arts and culture services.

The role of SWAT is becoming more and more relevant. Nearly 45% of the community are aware of the scooter user group and the role that play in the local community by supporting people with mobility and accessibility issues be included in community activities and be able to utilise local activity centres and facilities including health care services. The ongoing work by SWAT, Council services and local emergency services will continue to support local projects and initiatives aimed at pedestrian safety and walk ability of people of all abilities.





The development of the 'be alert and don’t get hurt' campaign in 2013 was the start of an intended annual safety campaign aimed to keep people with a disability and our ageing population safe in our community whilst travelling during the day and at night.

Employment

Boroondara is well resourced with cafes, restaurants and business that strive to cater for people with a disability. The owners and/or lessees of these premises have dedicated time, fiscal resources and collaboration with Council and other local specific support agencies to grow their understanding of the needs of people with disability.

In 2011 the Access postcard project 9 which saw Council work with the municipal retail association to deliver 4000 postcards to the members of the individual association led to a change in thinking for the local traders in terms of missed business because the premises did not cater for people with disabilities and in particular mobility issues.

In late 2013 an Access guide for business was developed to provide specific information and advice to the top 10 business types in Boroondara and how to continue to enhance accessibility features. Working with Council and specific support agencies local business in now looking to shift into the employment of people with disabilities as a real option to fill vacant positions.

With this line of thinking, 41% of people surveyed believe it is essential for local communities to employ people with disabilities, whether full time or casual tenure. Interestingly 40% of people are unaware of the opportunities for people with disabilities that exist (including networks) to seek employment in their local communities.

The City of Boroondara has over 130 group homes in the catchment area. Many of the residents of these residential settings continue to look for employment in and around the local areas. During the past year many of these people have had their employment status reduces because of lack of available work in the current employment setting. There is a real interest in people with a disability taking up volunteering positions on a casual basis including on weekends.

Further collaboration and innovation is planned with the Eastern Metropolitan Region Metro Access Network in planning an event to invite business owners from across the seven municipalities to hear about the benefits of employing people with a disability. This concept is supported by DHS, the business sector, Disability Employment Services, Learning and employment networks and the National Disability Recruitment Co Ordinator. The vent is planned for August 2014.

The creation of pathways into such as this event is an important cornerstone for the disability sector.

People with a disability face many barriers accessing employment opportunities which are evidenced in statistical reports that underpin current employment policy initiatives at the federal and state government level. Local government is often a major employer in the local area and has a role reducing barriers to persons with a disability obtaining and maintaining employment in the local community. Employment support at an individual level is not a function of local government however local government can advocate for the needs of community members. Participating organisations recognise that ensuring local businesses are aware of the advantages of employing people with a disability and the supports available to them is one method of changing ingrained attitudes and beliefs that limit peoples opportunity to obtain and maintain employment.

9 Good access is good business - tips for good accessibility





Community Building Directions Report Strategy

Access to the Built EnvironmentObjectives: Collaborate with local Stakeholders to increase community awareness of people with disabilities and accessibility principles Develop sustainable educational resources for businesses, service providers and individuals that empower the community to be inclusive of

people with disabilities.

Relates to Metro Access Objectives 1, 2,3,4,5

Planned Strategies Partners Actions / Goals EvidencePromote the physical features of

the community to encourage participation and access for people

with disabilities

Council ServicesDisability Services

Community Service Organisations

Traders AssociationsBA4ACDAC

GA=GB working party

Work with Council Services to create greater links with business, local residents, commercial projects and the wider community to collectively advocate for holistic access to the built environment facilities and open space areas

Engage BA4A (Boroondara Access 4 All) network to highlight, discuss and develop strategies that recommend continuous improvement initiatives to Council

Engage a 'SWAT' member to film the accessible features of the municipality and promote via YouTube and social media

A strategy or project that seeks continuous improvement and best practice indicators for a more inclusive community

Lobby for a local law that prevents community members hindering and preventing walk ability in the municipality

Assist in the education and monitoring of footpath trading guidelines that are not adhered to by local traders

Collaborate with Council Officers in developing an Accessing Boroondara project that identifies areas that are not accessible and create a mechanism for reporting, evaluation and upkeep of community assets

The community input into updating WebPages that highlight accessible locations

Publish the achievements the community has made in efforts to become a more accessible municipality

Invite community members, service and stakeholders on a bus tour that highlights the achievements of Boroondara in creating a more accessible and inclusive community

Usage of the social media platforms by community members

Maintain Council resources and Council Services Update Council website, webpage (Wiki) and social Greater accessibility for

MetroAccess Community Building Directions Report 2014 - 16 January 2014

Planned Strategies Partners Actions / Goals Evidence

reference materials that provide people with disabilities access to

information

Regional LGARegional Networks

BA4ACDACPolice

Neighbourhood WatchHawthorn Community

Education

media platforms that identify key accessible locations and features.

Create greater awareness of the issues that people with disabilities undertake when accessibility is not a community priority.

Collaborate with local group's homes and services to utilise information sharing resources to help empower local residents to take part in local lifestyle activities.

Work with DHS and local services to promote and maintain accurate information pathways and communication initiatives that provide opportunities for social inclusion.

Build upon the established education and awareness programs created by community members to highlight pedestrian safety and crime prevention.

people to get in and around their own community

Hold yearly Boroondara Community Voice panel survey that asks for community feedback around achievements to an accessible municipality

Collaborate with local services, business and community members

to build an inclusive community

Council ServicesRegion LGA's

Community NetworksLocal Business

BA4ACDAC

Print Media

Work with clubs, pavilions and sporting organisations to be more inclusive of people with disabilities.

Create pathways for people to volunteer at sporting clubs in various roles.

Promote the development of the Access guide for Business and key messages around access for all.

Work with Council services and advisory committee's to promote standardised practise of accessibility and DDA requirements to new and existing buildings ie entry and exit

Highlight the impact of local business and services that have made significant change to their premises to cater to people of all abilities

Encourage local traders, business, services, and residents to adhere to Council Street Numbering Policy

The creation of long term socialisation links to sporting clubs, recreation groups and social support activities

Highlighting of community achievements that reflect access to the built environment innovation and sustainability

Highlight local initiatives and projects that centre on access and inclusion for people of all abilities







TransportObjectives: Promote the use of existing community transport services and make recommendations in respect to their accessibility. Collaborate with existing transport and mobility device providers to promote existing accessible and user-friendly transport options. Empower the wider community to raise issues regarding the availability of accessible public transport options to Council.


Planned Strategies Partners Actions / Goals EvidenceActively promote the availability of

existing community transport services.

Council ServicesVictorian Taxi Directorate

Volunteer Resource CentreCDACBA4A

Disability Service Providers

Explore opportunities to address use of volunteer Community Transport by people with disabilities.

Advocate for better promotion and identification of accessible transport options working in the eastern metropolitan region.

Advocate for the use of idle regional vehicles (Community Bus) to be used collaboratively by services to transport people with disabilities to appointments, activities and events.

Utilise community transport to support people with disabilities to activities, events and socialisation building opportunities.

Build upon Community Bus stop locations in Boroondara that promote safe, dignified and use of community locations including activity centres

More transport options being available to people with disabilities

Idle vehicles being used to transport people with disabilities

Volunteer community transport is a successful alternative transport option

Community Bus locations support inclusive community philosophies

Collaborate with existing local and regional Motorised

Mobility Device (MMD) providers to enhance pedestrian and

community safety

Vic RoadsHCECPolice

Council ServicesIECHS

SwinburneRotary

Highlight issues faced by local residents and visitors around safe commuting in Boroondara.

Deliver three 'Safer Scooter Wiser Wheelchair' programs each year in and around the eastern metropolitan Region.

Further development and promotion of community education program for people with mobility issues such

Increase awareness of MMD users

Decline in the number of MMD user accidents

Development of local unique






Kew Traffic SchoolLocal Traders Associations

Scooters AustraliaBA4A

as 'Be alert and don’t get hurt" Engage local scooter user group to empower people

with mobility issues to have greater opportunity to be included in their community ie the Recharge Scheme

Conduct 'Try before you buy' planned events at Kew Traffic School for potential users to trial mobility devices.

Work with regulatory bodies and health care professionals to not refer to motorised mobility device as a means of transport.

community education program

Number of participants at 'Try before you buy' sessions

Data that supports increase in referral to mobility device

Create an opportunity for the wider community to raise issues with

regulatory bodies in communicating disability issues

Vic RoadsPublic Transport User

GroupDept of Transport

Local residents, service providers and community

membersVictorian Taxi Directorate

BA4ACDAC

Advocate and empower local community members to be active members of 'All Aboard Campaign' facilitated by VCOSS

Update Council information sharing resources with current public transport reviews and allow people to comment on the strategic direction of the inclusive transport options.

Provide feedback to with local networks and advisory committees around accessibility, safety and walk ability issues.

Identify current service gaps to Council services in line with Council strategic direction into Activity Centre Plans.

Work with local Scooter group to continue to provide education programs for 'SWAT' and community members into safe accessible public transport options.

The recommendation or gap analysis that is developed and actions that are addressed.

The number of people attending local public transport provider safety demonstrations.







Disability Support SystemObjectives:

Provide ongoing information and capacity building options for community agencies, service providers, parents and people with disabilities regarding the roll out of Disability Care Australia

Raise awareness of and support for family and carers within Council and the community Promote and encourage use of advocacy organisations and supports provided for people with disabilities


Planned Strategies Partners Actions / Goals EvidenceNominate community

individuals for leadership or advocacy training that leads to greater opportunity to fulfil civic

participation aspirations

Disability Support Agencies

Neighbourhood HousesRecreation and Leisure

CentresCouncil Services

Day Service ProvidersValid

Local Business

Develop the capacity of individuals, families and community organizations to advocate effectively for issues that are important to them.

Publicise information about service user and advocacy groups in Boroondara on Council’s website and social media including to regional networks.

Invite people with disabilities to become active members of the BA4A (Boroondara Access 4 All Network) and CDAC (Community Disability Advisory Committee).

Empower people with disabilities to be their own voice and facilitate ownership of their community and improve community’s awareness of the contribution people with disabilities make

Encourage people with disabilities to make a complaint about services or issue that impact on quality of life supports.

A person with a disability completing the Leadership + program and then becoming an active member of a Boroondara Network or committee

Publicise stories that celebrate a person with a disability

Support local people with disabilities to further develop leadership and advocacy skills.

Raise awareness of and linkage the Disability Care model (including

NDIS campaign)

Council ServicesMigrant Information

CentreCarers VicCAMCARE

Disability Care Australia

Hold information sharing and communication kiosk to local community regarding updated of the Disability Care Australia model and impact on local communities.

Provide opportunities for people with disabilities to take part in and become member of NDIS campaign and subsequent roll out case studies.

Promote links between existing networks and planned

Increase usage and interest in Disability Care Australia model and care options

Usage of local counselling service in regarding new model of care options for people with






peer support groups to take part in NDIS case studies re: tailored support options.

Identify key stakeholders and contacts for community services and residents to communicate with regarding enquiries, linkage and care options offered by Disability Care Australia

Collaborate with disability service providers, regulatory bodies and government agencies regarding impact on disability care options and available resources to people with disabilities.

Empower people with disabilities (HACC clients) to use local counselling service and supports as a further means of information sharing and advocacy around care issues.

disabilities

Increase options for Families and Carer to health and well being

activities

Parenting Resource Centre

Council ServicesMigrant Information

CentrePeer/ Parent Support

NetworkCarers Vic

Commonwealth Carer Respite and Resource

Centre

Increase the level of information that people with disabilities, carers and families have to recreational, social and other opportunities to participate fully in the community life in Boroondara.

Establish a peer support network that offers advice, information session, activities and counselling to parents and carers in Boroondara.

Collaborate with local and municipal stakeholders to engage peers support network members into utilising services and supports which provide respite assistance.

Work with Careers Vic and other peer networks to provide training and education opportunities for Carers

Promote the role of Carer and impact the role has on peoples in the community.

Support Carers and per support networks identify community and operational grants to develop projects and initiatives that create sustainable health and well being options

Actively promote links to other Carer, Family and other relevant networks within the region; including allied health care providers.

Establishment of Peer support network.

Communication and feedback received regarding established links to other related networks

Building of sustainable social opportunities

Promotion and awareness of carer issues raised







Community AwarenessObjectives: Actively promote issue faced by people with disabilities in current community life, provide and supports and advice of these issues. Examine needs for adaptive technologies and social media to support inclusion of people with disabilities into community life. Provide advice, support and leadership to drive community safety, access and inclusion for people with a disability in a dignified manner. Work with Council, local health care professionals, carer and peer groups to identify and promote health and well being options for people with

disabilities.


Planned Strategies Partners Actions / Goals EvidenceEstablish projects and initiatives

that raise the profile of people with a disability

NEICHCouncil Services

ScopeVision Australia

Communication Resource CentreValid

Work with Neighbourhood Houses, Community Centres and Libraries to develop ongoing 'info casts' that promote the contribution of people with a disability.

Provide information, education and support to relevant Council officers and community members in regard to local residents or community member's specific individual capacity building skills.

Collaborate with Neighbourhood Houses and Libraries in developing disability action plans that supports their vision of building an inclusive community.

Develop Communication boards resources that provide customer service information and direction guidelines in Council facilities which support people with disabilities to be included in these environments

Continue to work with community centres, neighbourhood houses and libraries to be inclusive of people with disabilities.

Increase in the availability of adaptive technology

Council staff in community centres supports people with disabilities to utilise the activities and course available.

Develop resources that assist in providing information and directional guidance in specific community locations

Work with community stakeholders to drive safety and inclusion

options for people of all abilities

Vision AustraliaDay Service

Service ProvidersBA4ACDAC

Community members and

Collaborate with Council advisory committees and emergency services to annually promote safety and health and well being initiatives.

Strengthen relationships and information sharing with service providers, regulatory bodies and regional contacts around current best practice initiatives and

Increased usability of the On line and social media resources that highlight accessible locations

Further developed City of Boroondara – MetroAccess Project Officer – page 24 of 27 - Version 1





residentsParents and CarersRegional Networks

forums tailored for people with mobility issues. Further develop Council mapping information on

Corporate website that indicates accessible municipal locations including 'Good access = good business' online project development.

Continue development of Recharge Scheme with local business and Council services to encourage community inclusion and engagement.

Partner with community stakeholders in developing project and promotional activities to combat local issues preventing a safe and liveable city.

communication strategies have provided people who have a disability with information that is important to them.

Apply world's best practice guidelines to Council Human

Resources and communication strategies

Council ServicesDay Services

Community Service Organisations

Disability Support Organisations

Valid

Advocate for Council publications, information, website's, communications and strategic planning information to adhere to accessible format guidelines.

Council materials and resources are available hard and soft copy format.

Continually improve hard copy resource guides that identify Disability services, organisations, networks and other relevant information.

Ensure Council's on line communication resources are accessible to people of all abilities.

Collaborate with community services to follow best practice guidelines regarding communication and information sharing materials.

Support communication access guidelines and principles when developing Council materials and update of online information.

Liaise with Human Resources to create a policy direction that provides accessible formats and adaptive technology to Council staff.

Collaborate with Council's Information Technology Department on web accessibility, the accessible use of online resources and other access issues which may arise.

Consistent and standardised developed Council publications that adhere to accessible format guidelines.

Communication and Information sharing strategies developed resulting in increased participation levels

Resource guide developed

Community Building Directions Report Strategy City of Boroondara – MetroAccess Project Officer – page 25 of 27 - Version 1





EmploymentObjectives: Enhance employment opportunities for people with disabilities at the City of Boroondara. Instigate educational opportunities for businesses, service providers and individuals in the City of Boroondara that result in increased

employment opportunities for people with disabilities. Influence community attitudes and perceptions

Relates to MetroAccess Objectives 1, 2,3,4,5

Planned Strategies Partners Actions / Goals EvidenceAdvocate and promote integrated employment options for people in group homes and residential settings.

Council ServicesLocal Business

Retail AssociationsDisability Employment

ServicesAustralian Federation of Disability OrganisationsPeople with A Disability

AustraliaNational Disability

Recruitment Co ordinatorBoroondara Volunteer

Resource CentrePeer and Support groups

Collaborate with the local community to maximise opportunities for people with disability in seeking meaningful employment opportunities including volunteering.

Foster partnership with local business and community services to employ people with disabilities.

Identify potential candidates for Council's Individual Initiative Grants in maximising employment goals.

Council services, programs and events are accessible to people with a disability, promote their participation and provide people with a disability with opportunities to participate equally alongside other members of the community.

Exercise leadership in the community in promoting the importance of inclusion for all, addressing discriminatory attitudes, promoting good models of inclusive practices and approaching and influencing others through information provision and education.

Commit to improving access and inclusion in their key strategic policy and planning documents such as the Council Plan, Municipal Public Health and Well-being Plan and Access and Inclusion Plans.

Development of pathway into meaningful employment

Creation of employment opportunities for long term unemployed

World's best practice incorporated into Council Human Resource practices

Increase employment opportunities for people with a disability within

the City of Boroondara



ServicesAustralian Federation of

Include information about disability employment (and related policies) in induction material and training for all council staff.

Promote positive stories about employees with a disability through internal communications, for example profiles in staff newsletters or on the intranet

Increase in pathways to employment options

Communication of positive outcomes for people seeking employment






Disability OrganisationsPeople with A Disability




Explore ways to keep statistics on the occupation and employment status of people with a disability working in local services.

Recognise the value of a lived experience of disability for particular jobs in lieu of formal qualifications or sector experience.

Seek feedback on the accessibility of employment policies and processes from employees with a disability.

Provide communication from people with disabilities to sector networks and regulatory bodies in type of employment sought including hours of days of work outside mainstream trends.

Undertake one major employment initiative, having regard to

information obtained through our community consultation research.



ServicesAustralian Federation of Disability OrganisationsPeople with A Disability




Host a business breakfast with employment agencies to build on-going working relationships and discuss employment opportunities available within council.

Partner with Eastern Metropolitan Region Councils, Metro Access Officers, Business Leaders, Retail Associations and National Disability Employment Services and affiliates to develop project plan and actions.

Council in partnership with other spheres of government, business, other organisations and the community to improve pathways for people with a disability into local employment networks.

Seek funding and philanthropic opportunities to support employment project design and implementation.

Engage people with disabilities to play active role in development of key strategies and objectives to employment project/s.

Collaborate with regulatory bodies to partner with community building officers employment project.

Delivery of the event

Positive outcomes form event participants

Evaluation of the vent leads to a change in policy direction within employment sector





community buidling direction report 2014 16

Documents