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Context of NeGP – Overview and Vision of Digital India : Moving Forward
Akilur RahmanSenior Consultant, National e-Governance Division
Department of Electronics & IT, Govt. of India
Evolution of e-Governance in India
Pre-1990: Railways,
Office automation
1990-2006:
Individual dept. &
state level initiatives
2006: NeGP,
27 MMPs
2008: NSDG Go-Live
2011: M-Governance;
4 new MMPs
2012: National Policy on
IT
2013: Cloud,
integrated services
2014: Digital India
• Many Successful Projects including Railway computerization,Bhumi (Karnataka), Computer Aided Administration ofRegistration Department (AP), etc. paved way fore-Governance project implementation across the country.
• Experience gained on these projects helped Govt. Depts.towards better planning & implementation of e-Gov projects.
Evolution of e-Governance in India..
National e-Governance Plan
“Make all Government services accessible to the commonman in his locality, through common service delivery outletsand ensure efficiency, transparency & reliability of suchservices at affordable costs to realise the basic needs of thecommon man.”
May 2006
27 out of 31 Mission Mode Projects (MMPs) gone live
• MCA21, Passport, Income Tax, Land Records, National UID, India Portal, Commercial Taxes, Common Services Centres, etc.
An average of 40 crores e-Transactions per month (http://etaal.gov.in)
Establishment of core ICT Infrastructure across the country –SDC, SWAN, NSDG, SSDG, Mobile Seva, GI Cloud, Pay Gov India
General Awareness on e-Governance in the country
NeGP Outcomes
Institutional mechanism built for e-Governance Standards, Technical Assistance to Departments, R&D, HRD & Trainings, Project Assessment, Innovation, etc.
Establishment of Common Services Centers across the country
Capacity Building at various levels of Government
Citizen rights on time bound delivery of services
NeGP Outcomes..
Strengths
Availability of ICT Infrastructure
Experience of implementing e-Governance
Projects (Passport, Land Records, NREGA, Aadhaar..)
Time bound delivery of services (Citizen Services
Delivery Acts in States)
Weaknesses
Weak Standards and interoperability
Low degree of process-reengineering
Weak monitoring & evaluation system
Problem of last mile connectivity
Sub optimal use of Core ICT Infra
Opportunities
Huge advancements in Technologies
Advent of the Cloud, Mobile Penetration
New business models, Capacity Building
Radical process re-engineering
International Cooperation
Threats
Obsolete or inefficient eGov Projects
Islands of IT activity
Substandard delivery of citizen centric service
NeGP - SWOT
Evolution of Digital India
• With the experiences gained through implementation ofvarious NeGP projects, a need was realized towards a moreconnected government through –
– Bridging Digital Divide
– Providing e-Governance services to citizens anytime anywhere
– Empowering citizens by leveraging ICTs.
• Population: >1.2 billion (Availability of Human Resources)
• 65% population below the age of 35 (Demographic Dividend)
• Accelerating GDP growth
• Rapidly growing IT/Services sector
• Presence of industry body such as NASSCOM for promotion of IT industry
• Explosive telecom growth
o ~1006.96 million telephone (wireless + wired) subscribers
o ~ 1000 million mobile phone users
o ~354 million internet users (60% from mobile)
o ~134 million active social media users
o ~108.85 million broadband subscribers
India – in Perspective
Policies for e-Governance: Overview
Legal Framework
•IT Act, 2000•ESD Rules•EDS Bill (Proposed)
Program Level Framework
•National e-Governance Plan (2006)•National Policy on IT (2012)•Policy on adoption of Open Source Software for GoI•Framework for Adoption of Open Source Software in e-Governance Systems•Policy on Use of IT Resources of GoI
Domain Level Policies
•Standards for e-Governance•Framework for Mobile Governance (2012)•Framework for Social Media (2012)•Citizen Engagement Framework (2012)•e-Pramaan: Framework for e-Authentication (2012)•Open Data (2012)•GI Cloud (2013)•Policy on Open API for GoI•Policy On Collaborative Application Development by Opening the Source Code of Govt. Applications•Application Development & Re-Engineering Guidelines for Cloud Ready Applications
What is Digital India? Digital India is a Programme to prepare India for a knowledge future The focus is on being transformative – to realize IT + IT = IT The focus is on making technology central to enabling change It is an Umbrella Programme – covering many departments
It weaves together a large number of ideas and thoughts into a single, comprehensive vision so that each of them is seen as part of a larger goal.
Each individual element stands on its own. But is also part of the larger picture. It is being coordinated by Dept. of Electronics & IT (DeitY), implemented by the entire
government – both at the Centre and State. The weaving together makes the Mission transformative in totality
The Programme: Pulls together many existing schemes These schemes are being restructured, re-focused & implemented in a synchronized manner. Many elements are only process improvements with minimal cost.
The common branding of programmes as Digital India highlights their transformative impact.
3 Key areas of “Digital India”
Digital Infrastructure as a Utility to Every Citizen
• High speed internet• Unique digital identity• Mobile phone & bank
account• Access to Common
Services Centres• Private space on Cloud • Secure cyber-space
Governance & Services on Demand
• Integrated services• services through online
& mobile platforms• Portable Citizen
entitlements on Cloud• Ease of doing business• Financial transactions
electronic & cashless • Geospatial Information
Systems (GIS) as DSS
Digital Empowerment of Citizens
• Digital literacy• Digital resources• Digital resources /
services in Indian languages
• Collaborative digital platforms
• No physical submission of documents
Nine Pillars of Digital India
1. Broadband Highways
2. Universal Access to Mobile
Connectivity
3. Public Internet Access Programme
4. E-Governance –Reforming government
through Technology
5. eKranti –Electronic delivery of
services
6. Information for All
Electronics Manufacturing
7. Electronics Manufacturing –
Target NET ZERO Imports
8. IT for Jobs
9. Early Harvest Programmes
Pillar 1. Broadband Highways
• Coverage: 250,000 Gram Panchayats – Rural Local Bodies• Timeline: December 2016• Nodal Dept: Department of Telecommunications (DoT)
Broadband for allRural
• Virtual Network Operators for service delivery• Mandate communication infrastructure in new urban
development and buildings• Nodal Dept: DoT
Broadband for all Urban
• Coverage: Nationwide• Timeline: March 2017• Nodal Dept: Dept. of Electronics & IT (DeitY)
National Information
Infrastructure
Pillar 2. Universal Access to Mobile connectivity
• Coverage: Remaining uncovered villages (~ 55,619 villages)
• Timeline: FY 2014-18• Nodal Dept: DoT
Universal Access to mobile
connectivity
Pillar 3. Public Internet Access Programme – National Rural Internet Mission
•Coverage: 250,000 villages (now ~143,000)•Timeline: 3 Years - March 2017•Nodal Agency: DeitY
Common Service Centres (CSCs) –
made viable, multi-functional end-points for
service delivery
•Coverage: 150,000 Post Offices•Timeline: 2 Years•Nodal Agency: Dept. of Posts
Post Offices to become
Multi-Service Centres
Government Business Process Re-engineering using IT to improve transactions
• Form Simplification, reduction
• Online applications and tracking, Interface between departments
• Use of online repositories e.g. school certificates, voter ID cards, etc.
• Integration of services and platforms – Unique Identity Development Authority of India (Aadhaar), Payment Gateway, Mobile Platform, Electronic Data Interchange (EDI)
Electronic Databases – all databases and information to be electronic
Workflow automation
Public Grievance Redressal - using IT to automate, respond, analyse data to identify and resolve persistent problems – largely process improvements
To be implemented across government - critical for transformation
Pillar 4. e-Governance: Reforming Government through Technology
Pillar 5. eKranti - Electronic Delivery of Services Technology for Education – e-Education
• All Schools connected with broadband• Free wi-fi in all schools (250,000)• Digital Literacy program• MOOCs – develop pilot Massive Online Open
Courses
Technology for Health – e-Healthcare• Online medical consultation• Online medical records• Online medicine supply• Pan-India exchange for patient information• Pilots – 2015; Full coverage in 3 years
Technology for Planning• GIS based decision making• National GIS Mission Mode Project
Technology for Farmers• Real time price information• Online ordering of inputs• Online cash, loan, relief payment with mobile
banking
Technology for Security• Mobile Emergency Services
Technology for Financial Inclusion• Mobile Banking• Micro-ATM program• CSCs/ Post Offices
Technology for Justice• e-Courts, e-Police, e-Jails, e-Prosecution
Technology for Security National Cyber Security Co-ordination Center
Principles of e-Kranti
Transformation and not Translation
Integrated Services and not Individual Services
Government Process Reengineering (GPR) to be mandatory in every Mission Mode Project (MMP)
Cloud by Default
Mobile First
Mandating Standards and Protocols
Mission Mode Projects (44)
15
12
3
3
11
Providing Services
Providing servicespartially
Under Implementation
Design & Development
At Scoping Stage
e-Kranti (NeGP 2.0)
Avg >40 Cr e-Transactions /per month
LandRecords
RoadTransport Police
e-District
ComrlTaxes
Agriculture
Municipalities
Education
IncomeTax
Passport
MCA21
Insurance
Banking
NationalID
CentralExcise
Pensions
e-Office
e-Posts
CSC
Gateway
EDI
e-Courts
IndiaPortal
CorePolicies
Health
Visa
GramPts
e-Proc
Treasuries
CAPF
NGIS
e-Vidhaan
Agriculture2.0
W&CDevlopmnt
RuralDevlopment
RAHISocial
Benefit
e-Sansad
FI
UrbanGovernance
NMEICT
eBhasha
PDS
EmplExch
e-Biz
e-District projects envisaged to be delivered by leveraging ICT Infra
Efficiency, Transparency and Reliability of such services
Affordable costs to realize the basic needs of the common man
Government Services accessible to the common man in his locality
# State Optional Categories of Services
1 Marriage Services 8 Education
2 Electoral Services 9 Health
3 Licenses 10 Employment
4 Utility Services 11 Police
5 Collection of Tax/Dues 12 Travel/Serai
6 Industries 13 Grants/Loans
7 Grievances
# Mandatory Categories of Services
1 Issue of Certificates
2 Revenue Court
3 Social Welfare Schemes
4 Ration Card
5 RTI Services
Categories of Services
e-District – Recent Updates
District e-Governance Society (DeGS) formation has been completed 100% in 33 States.
State PMU selection – completed in 36 States/UTs.
Implementation is under progress – 30 States / UTs have selected SI for implementation.
RFP published/under preparation/ finalization – 1 State (Bihar)
Launch of e-District services – In all, e-District services have been launched in 480 non- pilot districts across 24 States till 30th September 2015.
Pillar 6. Information for All Online Hosting of Information & documents Citizens have open, easy access to information
o Dedicated Websites for alll Central Government Departments, all Stateso Use of Social Media Sites like facebook, twitter, etc. for Government Departments
Open data platform
Government pro-actively engages through ICT platforms to interact with citizens 2-way communication between citizens and government MyGov.in (http://www.mygov.in/)
Online messaging to citizens on special occasions/programs– (E-Sampark database being utilized for mass communication to all email and mobile
users; already utilized on special occasions like Independence Day)
Pillar 7. Electronics Manufacturing
Target NET ZERO Imports by 2020 is a striking demonstration of intent Promoting Foreign companies to set up manufacturing units in India Ambitious goal which requires coordinated action on many fronts Taxation, Incentives Economies of Scale, Eliminate cost disadvantages Focused areas – Big Ticket Items FABS, Fab-less design, Set top boxes, VSATs, Mobiles, Consumer & Medical
Electronics, Smart Energy meters, Smart cards, micro-ATMs Incubators, clusters, Skill development, Government procurement
GoI’s schemes including Modified Special Incentive Package Scheme (MSIPs), ElectronicManufacturing Clusters Scheme, Preference to domestically manufactured goods inGovt. procurement and financial support to MSMEs.
Pillar 8. IT for Jobs• Coverage: 10 Millions students• Timeline: 5 years• Nodal Agency: DeitY
Train people in smaller towns & villages for IT sector jobs
•Scope: Setting up of BPO in North Eastern State•Coverage: North Eastern States•Nodal Agency: DeitY
IT/ITES in NE
•Coverage: 300,000•Timeline: 2 Years•Nodal Agency: DeitY
Train Service Delivery Agents to run viable businesses delivering IT
services
•Coverage: 500,000•Timeline: 5 Years•Nodal Agency: DoT
Telecom service providers to train rural workforce to cater to their
own needs
Pillar 9. Early Harvest Programmes
IT platform for messages
Wi-fi in All Universities
Secure email within government
Government Greetings to be e-Greetings
Biometric attendance
Standardize government email design
Public wi-fi hotspots
School Books to be eBooks
SMS based weather information, disaster alerts
National Portal for Lost & Found children
Projects launched by Hon’ble PM on 01.07.2015
eSign1.75 Lac eSignatures issued & eMudhra andC-DAC (Govt. ESP) are empaneled to offer
e-Sign Services
National Scholarship Portal• 32,71,766 applications submitted• 19 scholarship schemes from 7 Ministries /
Departments are registered
Digitize India• 14088 registered contributors• 261439 documents and 2415448
snippets utilized for digitization
e-Hospitale-Hospital functional in 4 major hospitals
namely AIIMS, Dr. RML, Safdarjung &NIMHANS hospitals etc
Digital Locker9,97,019 Lockers opened; 10,49,404
documents self-uploaded and 1,01,731 documents issued by departments
e-Sign• Digital Signature Certificate treated on par with physical signature as per IT Act,
2000
• Gap in operational aspects of Digital Signature Certificate– Dongle based
– Time-bound Validity
– Prone to misuse like impersonation
– Limited adoption
• E-Sign– Safe and Secure and biometric based authenticated
– Life long
– Cannot be impersonated
– Hassle free as it cannot be misplaced, misused or lost
– Cost effective as business model could be based on transaction
Business Opportunities for Industry
• Collaboration with industry (domestic and international), critical for achievingthe goals of programme.
• Already built collaborating with industry on projects like e-Passport, IncomeTax, MCA21, e-District, Common Service Centres and others.
• Dept. of Electronics & IT, GoI had already conducted several consultations andworkshops with industry to broaden the scope of collaboration.
• Consultation workshop conducted with industry to identify the issues andchallenges for effective collaboration between industry and government.
Other areas of Business Opportunities..
GIS as decision support system
Analytics / Big Data
Open API / Open Data
Social Media
System Integrator
Common Framework
Technology Standards
Need for e-Governance Competency
What competencies do I need to do the
work?
Where I can find help and support?
Governing and managing Outsourcing / Services Contracts is challenging. How to structure and size teams?
How can I identify the right training for
myself and my team?
What competencies do I need in
future?
Requirement of competencies
growing or shrinking?
e-Governance Competency Framework
e-Governance Competency Framework (e-GCF) identifies anddefines a set of competencies critical to job performance
Professional Skills
Project Management, Change Management etc
(96 skills defined)
KnowledgeProcedures, rules, internal
systems, methods etc
BehaviouralSkills
Organizational behaviours, values etc (DoPT’s
Competency Dictionary)
Experience, qualifications
Institutional Mechanism to Monitor Digital India Monitoring Committee on Digital India
(Chaired by the PM)
Digital India Advisory Group(Chaired by Minister CIT)
DeitY Line Ministries
Apex Committee(Chaired by Cab Sec.)
State Governments / UTs
CIO