craft conference talk: coaching teams through change
DESCRIPTION
When you come to a conference like this, you pick up new ideas that you'd like to try when you get back to work. However, you may feel like you hit a brick wall when it comes persuading your team to try the idea out. Resistance is very common in organisations large and small. As an agile coach, Rachel has learned that forcing adoption of new practice results in minimal compliance. Teams who don't want to try the new approach often fall back to old ways of doing things Come to get some tips for getting to the heart of resistance and how to dissolve barriers to adopting new working practices.TRANSCRIPT
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Coaching Teams Through Change
@rachelcdavies!@unrulymedia!
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10 YEARS COACHING DEVELOPERS
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WE ARE
• HIGH GROWTH TECH COMPANY, #1 IN EUROPE
• FOUNDED 2006
• 140+ STAFF, 12 OFFICES WORLD WIDE
• RUN OVER 3,500 CAMPAIGNS FOR 60% OF THE INTERBRAND 100
• GLOBAL REACH 1.05BN MONTHLY UNIQUE USERS
• DELIVERED 3.85BN VIDEO VIEWS
• THE UNRULY VIRAL VIDEO CHART IS A UNIQUE DATA SET OF 424BN VIEWS
OUR MISSION: TO DELIVER THE MOST
AWESOME SOCIAL VIDEO CAMPAIGNS ON THE
PLANET!
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DID YOU EVER TRY INTRODUCING NEW IDEAS AT WORK?
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piece OF CAKE?
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OR DID YOU RUN INTO A FEW OBSTACLES?
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Hey guys, I just heard about xBa5iL at CRAFT! It’s so
cool!
WTF? How come Dan got time off for that? We’re busy!
Take #1 NOPE WE’RE BUSY!
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Why does no one listen to me? What’s wrong with them?
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Hey guys, I just heard about xBa5iL at CRAFT! It’s so
cool!
Wow Dan’s so wise. Let’s get started right
away!!!
BUT ARE WE READY FOR YAY?
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Maybe I need to work on this a bit more …
INVEST IN YOUR IDEA
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Little by little, the bird makes
his nest
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DO IT YOURSELF
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PUT YOURSELF IN THEIR SHOES
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PICK YOUR WORDS CAREFULLY
Ditch the jargon & buzzwords
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WHAT INTERESTS THEM?
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Hey guys, how’s it going? Interested in a
lunchtime session about xBa5iL?
It could help with our build times.
Dan! He can help with this live
issue. Build times are a pain but
later.
Take #2
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A few people showed up for my session about xBa5iL but no one’s using it yet. I give up…
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Hi. Is this the xBa5iL User Group? I’ve been trying to use it at work but
run into some issues
Oh really? That sounds
interesting. Tell us more..
Take #3
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One BY ONE
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How do I do that?
Are we allowed to do that?
Do we have time? What if it goes wrong?
Not my idea.
Might be hard work.
MANY REASONS FOR RESISTING CHANGE
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START DIGGING
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SHOW RESPECT
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EMBRACE SKEPTICS
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LISTEN CAREFULLY
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REALLY LISTEN
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Hang on! Vikki you’ve worked here for a few years. What are your thoughts on
speeding up the build?
Well, about 6 months ago, we got
started on build automation but
then management told us it wasn’t a priority. Want me to dig out our setup?
Take #4
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CONNECT UP
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NO TIME? JUSTIFY IT
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GET MANAGERS ON BOARD
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INVEST IN TOOLS TO MAKE IT EASY
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MAKE IT ATTRACTIVE
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36
SHARE WITH OTHERS
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DECREASE DEPENDENCY
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GIVE UP YOUR SECRETS
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ENCOURAGE EXPERIMENTS
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USE RETROSPECTIVES
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MAKE IT VISIBLE
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AGREE HOW IT WILL WORK
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EXAMPLES
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UNRULY DEV INFRASTRUCTURE
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3 X-TEAM PAIRING DAYS PER MONTH
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TEAM OWNERSHIP
The “Catcup”
Reduce variance, increase mean
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SPLITTING A LARGE TEAM
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MORE ENGAGEMENT, MORE FUN
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X-TEAM ROTATION
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MAKE YOUR PLAN
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THANK YOU www.slideshare.net/RachelDavies
@rachelcdavies