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ANNUAL REVIEW 05/06DIARY 2007CREATIVE WORKBOOK

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Creativity is something everyone has but few people want toown up to. In compiling this Annual Review we asked staffand service users about their creative lives. Most people said“Oh, I’m not very creative really”. But dig a little deeper andyou soon discover a wealth of interests and creative flair.Why are we so reluctant to admit to our talents? Maybe it’sbecause we are taught that creativity is all about ‘the arts’,or that we need to possess special ‘gifts’ to be considered acreative person. Or maybe we feel nervous about revealingour interests in case we’re ‘not good enough’.

This annual report is a celebration of the creative skills andenergy we bring to our lives, our work and our recovery. It isincreasingly apparent that creative activity is a key factor inmaintaining mental health and engaging positively with theworld.

Being creative is really about an approach to life… how we bring energy andimagination to our work, leisure and relationships. Touchstone strives toapply that creative approach in the way it delivers a professional and caringservice.

Keeping our head above the water is hard sometimes, especially when weare experiencing mental distress, coping with life’s hardships, trying todeliver first class services. Nurturing our personal and creative selves is anessential part of survival. There are some blank pages before the diarysection of this book. This is a chance to let our imaginations roam: write apoem, do a quick sketch, make a personal diary entry, plan a creativeactivity, whatever takes your fancy!

It’s your diary… personal and private. A chance to explore your creative self.

Pottery glaze samples at Bracken Edge arts workshop

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2005–2006 has once again been aperiod of consolidation forTouchstone though I am alsopleased to report somedevelopments too. Throughout theyear, Touchstone reviewed all its ITneeds and purchased new hardwareand commissioned software to makeus fit for the 21st Century. To support this, a training packagefor all administrative and financestaff was developed and completedand was then rolled out to teams.Admin staff also undertook the ITQqualification in 2005/6 andachieved a 100% success rate.

In terms of wider staff development,Touchstone was awarded theInvestor in People charter mark in2005 which was the culmination ofmonths of hard work and dedicationby the Training sub group.

In January 2006, Touchstone wasdelighted to be awarded thecontract to deliver a city-wideCommunity Development Workerservice which will begin operatinglater in the year. We also tenderedfor a further CDW with the POPPSTeam in Social Services which wassuccessful, this post will focus onthe needs of BME elders in theSouth and North East of Leeds.

Touchstone continues to seek newways of improving its service andrelevance to our service users andtheir carers. In January of this year,we implemented our Service Userand Carer Involvement Strategywhich was supported by an actionplan to ensure that changehappened and was measurable. Aswell as this, our ManagementCommittee internally reviewed twoservices using our own QualityAssurance Framework (QAF), as thestandard we measured ourselvesagainst. Hopefully, these and otherinitiatives will continue to challengethe organisation and lead to realimprovements for our service usersand other stakeholders.

Once again, as always, I have tothank Touchstone’s fantastic staffteam and volunteers. Theircommitment, energy and drive isessential to our continuingachievements and I applaud theirselfless devotion to Touchstone andour service users and carers.

Alison LoweDirector

Director’s Report

Alison Lowe, Touchstone Director

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Pictured from left to right:

Cath Peach (Management Committee)

Alison Lowe (Director/ SMT)

Alan Judd (Management Committee)

Nick Brown (Management Committee)

Bob Holt (Chair)

David Jorysz (Senior Management Team)

Dr. Virginia Minogue (Deputy Chair/MC)

Maria Trainer (Management Committee)

Kate Karban (Management Committee)

Sylvia Landells (Management Committee)

Not pictured:

Don Wright (Management Committee Advisor)

Gavin Collumb (Advisor)

Chris Jordon (Advisor)

Abdul Khan (Management Committee)

“Imagination is more important than knowledge.Knowledge is limited. Imagination encircles the world.”

Albert Einstein

Management Committee

Management Committee Information

Name: Alan Judd

Occupation/Area of expertise:Medicines/Pharmacy,Finance, NHS.

Name: Sylvia Landells

Occupation/Area of expertise:Community Mental HealthSocial Worker.

Name: Virginia Minogue PhD,MA, BSc (Hons), PGCRM,CQSW, DipSW

Occupation/Area of expertise:Head of the West YorkshireMental Health Research andDevelopment Consortium.Part-time lecturersupervising Masters leveldissertations. Specific areasof expertise – research anddevelopment, serviceevaluation, capacity building,service delivery anddevelopment.

Name: Cath Peach

Occupation/Area of expertise:Practice Development Leadfor Community Mental HealthTeams’ in the Working AgedAdult Service of Leeds MentalHealth Teaching NHS Trust. Iam a Mental Health Nurse bybackground.

Name: Abdul Khan

Occupation/Area of expertise:Senior Youth Worker, TunstallRoad Community Centre.

Name: Robert G Holt

Occupation/Area of expertise:Solicitor. Former Chair ofSanctuary HousingAssociation. Former BoardMember of The HousingCorporation. Legal Member ofthe Mental Health ReviewTribunal.

Name: Kate Karban

Occupation/Area of expertise:Principal Lecturer MentalHealth. Head of the MentalHealth Group in the school ofHealth and Community Careat Leeds MetropolitanUniversity.

Name: Nicholas Brown

Occupation/Area of expertise:Company Director in privatesector with experience incharitable organisations.

Name: Maria Trainer

Occupation/Area of expertise:Service User andManagement CommitteeMember.

Name: Gavin K Collumb

Occupation/Area of expertise:Service User & ManagementCommittee Advisor.

Name: Chris Jordan

Occupation/Area of expertise:Service User & ManagementCommittee Advisor.

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2006 2005

Incoming Resources (by source) £000’s £000’s

Rents 473 405

Supporting People Grant 583 544

Leeds Social Services 720 730

Leeds NW Primary Care Trust 210 198

Leeds Community Mental Health Trust 59 43

Regeneration Funding 6 20

Big Lottery 240 118

Other grants & income (net refunded) 48 9

2,340 2,066

2006 2005

Resources Expended (by activity) £000’s £000’s

Accommodation & Housing Support 990 916

Daytime Activities & Support 534 423

Assertive Outreach & Support 473 393

MEMHO Healthy Living Centre 202 172

Leeds FlexiFund 22 22

Other 6 –

Governance 4 36

2,261 1,962

Summary Financial InformationYEAR ENDED 31 MARCH 2006

Chris Mundy, with a painting created atTouchstone/Mind Community Arts Project

Ejaz Butt, Finance Officer

Housing 30%

Sholebroke 17%

Community Support Team 19%

Support Centre 16%

South Leeds Drop-in 5%

MEMHO 10%

Leeds FlexiFund

Other 2%

Housing 27%

Sholebroke 18%

Community Support Team 21%

Support Centre 16%

South Leeds Drop-in 6%

MEMHO 9%

Other 2%

Leeds FlexiFund 1%

Income byservice area

Expenditureservice area

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MEMHO Healthy Living Centre

In its third year of running,Touchstone MEMHO HLC hascontinued its innovative approach topartnership working with a widerange of Black and Ethnic Minoritycommunities in Leeds.

MEMHO has worked with 19community groups in 2005 andthrough our partner agencies,MEMHO HLC has involved 786service users in activities designedto help improve their mental andphysical well-being.

PARTNER PROJECTSThrough our partner organisations,a varied programme of activities hasbeen delivered to achieve the 5intended health outcomes ofMEMHO HLC.

Health outcomes No of activities Examples

Healthy Eating 4 Glorious Food programme to look at healthy food fromdifferent cultures for Day Centre elderly.

Physical Activities 3 Walking and gentle exercise sessions for the Kashmirielderly and other Asian elderly.

Social /RecreationalActivities

7 Reminiscing activities for young people and theAfrican and African Caribbean elderly.

Information andAdvice

6 One-to-one intensive emotional and practical supportto Asian women who suffer from domestic violence.

ComplementaryTherapy

7 A package of complementary therapies designedespecially for people with long-term health problems and their carers.

In 2005, MEMHO HLC successfullycompleted the evaluation for thefirst three years. The reportdemonstrates that MEMHO HLC hasmade a very positive contribution tothe health and wellbeing of theminority ethnic communities.

A substantial proportion, 80% ormore, feel that MEMHO HLC hasimproved their physical, mental orsocial wellbeing and have madelifestyle changes to improve theirhealth. Almost three quarters feelmore able to cope with stress. Inaddition to these direct effects overhalf the respondents felt moreconfident about using mainstreamhealth services.

Responses from the partners alsoindicated that MEMHO HLC hadenabled them to develop newservices or approaches (94%) andfill gaps in mainstream serviceprovision (89%). They also felt thatthe partnership has given users a

stronger voice (94%) and theissues being promoted by thepartnership have a higher profileand are higher on the agenda in thestrategic planning of mainstreamservices than they were formerly.Overall, 83% felt that MEMHO HLChad influenced mainstream serviceprovision.

The partnership approach hasstrengthened partner organisationsand provided added value. Partnersrecognise that involvement withMEMHO has contributed to capacitybuilding – with 100% agreeing thatit had improved projectmanagement, and monitoring andevaluation and 72% financialmonitoring. Further, 94% felt that ithad enabled the development ofnew services or approaches andimproved the quality of provision.

It is also noteworthy that MEMHOHLC has sought to reach out to andinclude smaller organisations.

From a Year 5 pupil’s poem, Youngster and Elderlyproject run by Fredrick Hurdle Day Centre.

We went to an elderly people’s centre,

So much Fun!

They told us how to play games and told us their names.

So much Fun!

We went to an elderly people’s centre, we talked and walked, we had food and we chewed,

So much Fun!

‘I feel the positive careprogramme has helped meenormously. I now takecontrol of what is happeningin my body…I feel the skills I have learned from thiscourse have helped me in allparts of my life. I am not asscared of life now or thefuture.’

Participant in the Positive CareProgramme run by the PositiveCare Team

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Dean Dixon, Touchstone/Mind Community Arts Project

The last year has been a busy andsuccessful one at Sholebroke. Wehave completed our QAF file for theC objectives, and are now workingtowards level B. The completion ofthe file helped us to achieve a verysuccessful review from our mainfunders, the Supporting PeopleTeam.

We have planned improvements toour floating support service, andhave started to implement these.We have always offered support totenants in our flats who wish to bidfor their own property under theChoice Based Letting system. Inaddition, we are now offering sixmonths transitional support toservice users once they have movedinto their own property. Theproperty will be in their name, andthe support will be low level. This isnecessary to ensure the success ofthe move-on, since even positivechange can be stressful forvulnerable people. An added benefitwill be to free up the limited placesin the main schemes. We are veryexcited about the new developmentand believe the services we offernow provide a smoother transitioninto independence.

In the hostel, we have continuedwith our refurbishment programmeand our main office has beenredesigned to allow space foranother workstation. This hascreated a more professionalenvironment and means that stafftime is more efficiently used.

The hostel service is in very highdemand. Occupancy levels last yearwere 99%.

Throughout the year, 22 youngpeople accessed the hostel, (11 beds)and 5 young people accessed thefloating support scheme (7 beds).Throughput is clearly good, and weare working towards the SupportingPeople target of 66% positivemove-ons.

We have completed an emergencyevacuation plan for the hostel in theevent of a major incident renderingthe building unsafe.

Three of our staff now have theNational Mental Health Certificate,and one member of staff passedwith merit this year.

Sholebroke Project

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Housing Team

Stella Berkeley, Housing Officer

Our major success of 2005/6 wasthe completion of a positiveSupporting People Review. Theservice easily met the ‘C’ standardin every area, with many areasalready hitting ‘B’ standards. We feelthat the comprehensive QualityAssessment Framework weprepared in the lead up to thisReview enabled us to showcase thebreadth and quality of the work wedo with our service users. This wasunderlined by the high satisfactionrate we found in the responses toour Service User Survey.

In February 2006 we said ‘goodbye’to a long standing member of theTeam, Lesley Powell, who had beenwith Touchstone for 10 years. JanetLatham stepped in to cover thispost on a temporary basis.

During 2005 we undertook anassessment of our Shared LivingAccommodation that resulted in ustaking the decision to phase out thisprovision. Although this will result ina reduction of choice we can offer toservice users we are sure that it is

the right direction to move in,especially as fewer people choose tolive in shared accommodationnowadays. Additionally, with theintroduction of new minimumstandards for houses in multiple-occupation some of the propertieswould have required majorimprovements. To maintain thenumber of units of accommodationwe can offer we plan to increase oursingle tenancies provision; this willenable us to meet the current needsof service users, as we continue tohave many more referrals for singletenancies than we have units to let.

The team performed extremely wellin relation to voids and arrears in2005/6 with overall occupancy upto 95% and arrears down by 80%.

Finally, we consolidated our workwith Pathway Planning, taking thedecision to create a dedicated parttime post to work with the youngpeople, and this has had a verypositive and stabilising effect on theScheme.

Jan Thackray,

Housing Team Manager

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Touchstone Support Centre

The Support centre has had a busyyear with the introduction of newways of working to keep in line withthe outcome of the day servicereview.

The Support Centre is involved inthe on-going working party set up toimplement the i3 service to LeedsMental Health day services. This hasmeant that we have used our staffresources more effectively andstaffing has been reduced from 4members to 2 in the Drop-in part ofthe Service.

Staff now have additional time to domore individual focused work andreview all the service users on ourbooks (currently 216).

SERVICE USER WORKWe have introduced a new colourcoding for our service user fileswhich will make it easier to seewhich service users are being casemanaged using the QualityAssurance Frameworkarrangements (QAF), and those weare holding in groups and drop-in.

We have also reintroduced themonthly drop-in review meeting,which enables staff to discuss anyissues and, develop and plan thedrop in service.

The service user forum – this hasbeen revised so that it is now takingplace regularly on a fortnightlybasis. It has taken on a new style

Rosslyn Medford, Support Centre Manager

which invites other professionals toattend once a month to speak to thegroup either about things of interestor as a platform to speak to BMEservice users. To encourage serviceusers’ participation in services andto gain feedback on Support Centreservices and other agencies as towhy certain services are not beingaccessed by BME service users.

OSLO VISITIn March, we hosted a visit from agroup from Oslo who had come toLeeds to look at services for BMEgroups. The day was well attendedand all who participated had a goodtime.

QUALITY ASSURANCEFRAMEWORK (QAF))The QAF audit has been completed.This seemed to have gone well. TheSupport Centre is awaiting theofficial report from our internalquality audit process.

VOLUNTARY AGENCY PROJECTSadly, this project has run out offunding. However, we will still remainsupportive of what it stood for andcontinue to support students fromThomas Danby college who wish to

gain work experience beforeentering the degree in social work atLeeds Met.

MONTHLY OUT PATIENT’S CLINICThis partnership with Leeds NEPCTcontinues. Dr Panoose holds a clinicat the Support Centre on the lastWednesday of every month. Therehas also been interest from anotherconsultant (Dr Johnston – AshwellCentre) to do something similar. Thisis in the pipeline.

COUNSELLINGWe continue to offer counselling toour service users using studentcounsellors. Touchstone pays forclinical supervision. There is adefinite need for this service and wecontinue to look into expanding itthrough further funding.

Shirley, Support Centre Service User

Mr Ng, Support Centre Service User

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Creative cookery at Touchstone Support Centre

Right: Errol Malcolm. Below: Shameada.

Leeds FlexiFund

Leeds FlexiFund grant schemefunded by Social Services andmanaged by Touchstone aims toimprove the quality of life of peoplewith ongoing Mental Healthdifficulties.

From August 05 to July 06FlexiFund received 261 applications.One-hundred-and-fifty-sevenapplicants received grants from £30to £200. This is a 12% increase* insuccessful applications compared tothe previous year. The grants helpedpeople acquire computerequipment, arts materials, books,sports and gardening equipmentand also go on holiday breaks.

FlexiFund aims to help all sectors ofthe community and is currentlyworking towards increasingapplications from communitieswhere applications have been lesscommon, eg older people, womenand the BME community.

“Flexifund funded me to buypaints and canvas […] I amexhibiting ten oil paintings of mywork at the Marjorie and ArnoldZiff Community Centre.”

“Many, many thanks for this grant.I suffer from severe depressionand being able to keep on top of mygarden will be a great tonic.”

“Dear FlexiFund, Thank you forthis amount which has helped meto buy equipment I desperatelyneeded for my studies. Once againthank you.”

“Thank you for assisting our clientwith the payment. He has alreadybegun to benefit from owning thebike and has found it gives him agreat deal more freedom andmotivation to socialise withothers.”

*This is compared to 268 applications assessed and 129 grants given out during the same period in 2004–2005.Only 48% percent of the applications were successful.

Phillip Stacey, South Leeds Drop-in

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2005/6 was a time of consolidationafter a busy couple of years that hasseen the Community Support Teamcomplement its core activity as avoluntary sector assertive outreachteam with new satellite projects.

The new projects continued todevelop: our part in DiversePathways, the one day a week dayservice for people with a personalitydisorder diagnosis was awardedfunding; the Personality DisorderClinical Network partnership shiftedits focus to a new day service thatwe are going to begin to deliver inconjunction with the PDCN’sOccupational Therapists fromJanuary 2007.

TEZ’s Open Doors Employment andEducation project completed itsfirst year of operation. Twenty sevenstudents accessed the 12 weekcourse delivered in partnership withThomas Danby College. Someachieved numeracy and literacy keyskill qualifications while otherspicked up food hygiene and first aidawards. One student moved on tomainstream college while othersembarked on voluntary work.

Older partnerships also continued toevolve. The Oakwood Project, theumbrella under which the CST andCommunity Link’s Oakwood Hallseek to provide an integrated

accommodation and communityoutreach service for peopleexperiencing complex mental healthdifficulties and unable to accessmainstream provision, found a newform. Regular liaison meetingshelped a move towards combinedsupport packages includingelements from both services. Inter-team relationships will benefit froma joint away day focusing on person-centred approaches planned forAutumn 2006.

Close joint working with theCommunity Forensic Teamcontinued and both the OutlookGroup and the Community LeisureGroup, initiatives that supportgroups of service users to exploremeaningful activity and leisureoptions together continued toflourish as did the physical activitywork which we undertake alongsidethe Community Alternative Teams.

Community Support Team

A good deal of energy was expendedover the year on improving internalsystems for monitoring, assessmentand support planning. The team alsoworked hard to enhance the role ofthe service user involvement groupin the service. More meetings wereheld, larger numbers of serviceusers attended. Developing this areafurther is a major priority for theteam in the year ahead.

The weekend service wasreconfigured and an internalpartnership with the Support Centreestablished. The Women’s group wasrevived and found new direction. Allof the non-individual work is gearedtowards assisting people to accessthe full gamut of communityservices.

In fact the most important work theCST undertook in the period was

continuing to engage individualswith complex mental health needswho for a variety of reasons and tovarying degrees felt powerless,isolated and suspicious of the veryidea of support that they canchoose to change their situations.Team members built trustingrelationships with service users andthen tried to persuade them toaccess help from a wide variety ofcommunity and mental healthservices. On several occasions overthe past year sensitive persistenceby committed workers helped createthe right conditions for individualsto choose to make dramaticchanges. 50% of the 22 people whomoved on from the service over theyear left because there wassufficient support in place.

Touchstone/Mind Community Arts Project. Left: Mags Charles. Right: Marlene Chankers.

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South Leeds Drop-in Centre

As many of you are aware,Touchstone South Leeds Drop-in will be closing at the end of 2006,though the Women’s Group willcontinue. The team will be taking uppositions within the organisationand are looking forward to their newchallenges.

Over the years the Drop-in teamhave provided a service whichfocuses on transforming the lives ofvulnerable people, enabling them totake more of an active role withinthe wider community. The workachieved has involved one-to-onesupport, delivering workshops andsupport groups. These haveincluded, men’s health, young

people, arts/craft, service user ledgroup, social group and a cookerygroup. The input of social workstudents on placement andvolunteers has been of great valuein delivering this level of support.Special thanks to Coral Burman forher continued dedication as avolunteer.

Tim Grayson, editor and writer of‘News For You’ (Touchstone'sservice user newsletter) has sincesecured funding for his writinggroup and produced a book ofpoetry. A number of clients havemade the leap into voluntary andpaid work.

Two service users, Gill Gaffrey andJudith Saynor are representingTouchstone on the I3 Mental HealthDay Services ImprovementCollaborative.

Touchstone women’s groupcontinues to thrive and offers aholistic approach, to both thepractical and emotional wellbeing ofthe women. All of our members areactively involved in developing andplanning the focus of group ideasand activities. Most recently thesehave included – sexual health, drugsawareness, personal safety,confidence and anger management,relaxation, along with many craftactivities. Some of the group piecesare on display in the Drop-in. Jill,Judy, Bilhar, Richard and Coralwould all like to thank everyone whohas supported us over the years.

BLUE SKIES

Little Bird,standing alone.The night closes in,where friends have gone?No parents to guide you,why do you sing to me?

Softly falls the rain,the trees, the tearing of cloud.All dangers you must face,growing up and looking forward.Small feathers lifting high,towards a wind in a leaden sky.

Summer, all loud and lovely,rainbows of dynamic colour.The passing of a lethal year, food and shelter so scarce.Winter flight and dies,under massive rolling skies.

T. Grayson

Addresses

Head Office/Drop-in/Housing Team2–4 Middleton CrescentBeestonLeeds LS11 6JUt 0113 271 8277e office@touchstone–leeds.co.uk

Community Support TeamGround FloorDyson BuildingsBuslingthorpe LaneLeeds LS7 2DGt 0113 216 2792e cst@touchstone–leeds.co.uk

Sholebroke Housing Project6–12 Sholebroke AvenueChapeltownLeeds LS7 3HBt 0113 219 5069e sholebroke@touchstone–leeds.co.uk

Touchstone Support Centre/Community Development Service(from September 2006)

53–55 Harehills AvenueLeeds LS8 4EXt 0113 219 2727e supcen@touchstone-leeds.co.uk

MEMHO Healthy Living CentreGround Floor, Dyson BuildingsBuslingthorpe LaneLeeds LS7 2DBt 0113 216 6351e memhohlc@touchstone-leeds.co.uk

Touchstone gratefully acknowledges thegenerous support of all our funders, particularlyLeeds City Council Social Services Departmentand North West Primary Care Trust.

TOUCHSTONE is a Company Limited byGuarantee, Registered in England & Wales No. 2200394. Registered Charity No. 1012053

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The following pages are blank. Aninvitation to create something new.A sketch, a poem, a short story… orany thoughts and ideas that cometo you and demand to be writtendown.

These few pages are just a starter. If you run out of space (hopefully),then just add some more loosesheets… better still, start a largerworkbook and really get creative!

HAIKU

A very simple way to explore writingis through the Haiku.

The Haiku is a short 3 line Japanesepoem, that aims to capture afleeting moment of beauty orinsight.

It has a very formal structure:3 lines – The first line has fivesyllables, the second seven syllablesand the final line has five syllablesagain.

This rigid structure encourages youto capture and distill the essence ofyour thoughts and experiences.

Here is an example:

Early OctoberI stop to smell the 5

Dog rose’s last four petals 7

Faint but still fragrant 5

Have a go!

Diary 2007

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Khadim Hussain, Support/Case Management Worker at Touchstone Support Centre

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www.touchstone-leeds.co.uk

Touchstone House2–4 Middleton CrescentBeestonLeeds LS11 6JU

t 0113 271 8277

f 0113 216 3140

e office@touchstone–leeds.co.uk

Design: dg3. www.dg3.co.ukPhotography: Richard Honey at dg3, Paula Solloway, Lynette Willoughby.Thanks to Clare Wigzell for the tutorial on writing Haiku