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CUG & CUC - Continuing Professional Development ●

CUG CUC

Credit Union Governance Credit Union Compliance

Continuing Professional Development (CPD) SchemeGuidelines & Regulations 2018


Contents

1. Introduction ............................................................................................................ 32. Benefits of CPD ..................................................................................................... 33. Annual CPD Requirements .................................................................................... 44. Important Notes on Claiming CPD Hours .............................................................. 45. Surplus Hours ........................................................................................................ 46. CPD Year ............................................................................................................... 47. Minimum & Maximum Duration - CPD Hours ........................................................ 48. Pro Rata Adjustment of CPD Hours ...................................................................... 49. Criteria in Relation to Awarding CPD Credit .......................................................... 510. Award of CPD Hours to Electronically Delivered Events and Activities ................. 611. Accreditation of Events for CPD Hours ................................................................. 612. Examples of CPD .................................................................................................. 713. CPD Annual Update Document ............................................................................ 914. CPD Hours awarded to MCC and Advice-related Exams ..................................... 915. Excluded Activities ................................................................................................ 916. Newly-Qualified Members – Applying for your Designation .................................. 1017. Newly Qualified Members – Commencement of CPD ......................................... 1018. Late Applications for CUC and/or CUC Designations(s) ...................................... 1019. Awarding of Second or Subsequent Professional Designation ............................ 1020. Other Designations ............................................................................................... 1021. CUCs and/or CUCs not working in the Financial Services Industry ...................... 1022. Keeping Records & Supporting Documentation .................................................... 1123. Annual Returns ...................................................................................................... 1124. Failure to Comply ................................................................................................... 1125. Reinstatement of CUG and/or CUC Designation(s) ............................................... 1126. Suspended Members ............................................................................................. 1127. Audit ...................................................................................................................... 1228. CPD Programme ................................................................................................... 1229. Correspondence with Members/Change of Personal Details ................................ 1330. Costs ...................................................................................................................... 1331. Appeals .................................................................................................................. 1332. Provision of Information to Employers and the Central Bank ................................. 1335. Contact Details ....................................................................................................... 13


1. Introduction

Welcome to the CPD Guidelines and Regulations 2018 for those who hold the designation(s) CUG (Credit Union Governance) and/or CUC (Credit Union Compliance). These guidelines are valid for 2018.

The CUC/CUG designation is a benchmark that stands for quality and commitment in those who hold it. The CUG designation is awarded to members who have successfully completed the single-module professional qualification, Professional Certificate in Credit Union Governance. The CUC designation is awarded to those who have successfully completed the Professional Certificate in Credit Union Risk and Compliance, made up of the Credit Union Governance & Risk module, as well as QFA Regulation.

Every individual who holds the CUG/CUC designation(s) are obliged to:

(a) fully participate in the CPD scheme and comply with all of its requirements, and(b) maintain membership of LIA.

A breach of either one or both of these conditions will result in the removal of the person from the CPD scheme and removal of designations. A person who is removed from the CPD scheme for non-compliance must be removed from their regulated firm’s Register of Accredited Persons and can only be restored once he or she is again in compliance with the CPD requirements.

2. BenefitsofCPD

For youThere can be no doubt that the principal beneficiary of CPD participation is you. Your involvement should ultimately help you both in your career and personally. As well as ensuring that you are meeting the requirements set out in the Central Bank’s Minimum Competency Code, CPD should help you to:

• update your skills and knowledge on existing and new areas of business• build client trust and confidence• expand and hone your skills• build self-confidence and conviction• remain competitive• raise your personal profile through networking and make you more ‘marketable’ to your existing and / or future employers• gain a broader view.

The CPD scheme adds credibility to the professional body of which you are a member, namely LIA.

For your clientsYour participation in the CPD scheme also benefits your clients, who will be reassured that you are a qualified/experienced person maintaining your knowledge and skills by keeping in touch with ongoing developments in your business. Moreover, they will know that you are meeting the requirements set out in the Central Bank’s Minimum Competency Code for retail financial advisers.

For your employerYour employer or company benefits from your participation, as you are likely to be more efficient and productive, which obviously gives them a competitive edge.

TheCUCand/CUCDesignation(s)The fact that all those who hold the CUC/CUC designations(s) participate in a common CPD scheme gives added value and credibility to the designation. This has a positive effect on client and employer confidence, which in turn has a positive effect on you.

The Credit Union IndustryThe CUC/CUG Designation(s) which are backed up by a mandatory CPD scheme are recognised stamps of quality for those who hold it.


3. AnnualCPDRequirementsEvery CUG/CUC is obliged to complete the same amount of CPD, irrespective of the area of business or the industry in which they are employed.

The annual requirement is 6 hours (definition and examples are outlined later in this document).

As the CUG/CUC designations are not regulated under the Central Banks Minimum Competency Code, there is no mandatory requirement to complete CPD relating to Ethics, however if CPD is completed in this area, it will be recognised as part of your annual requirements. All other hours must be relevant to the subject matters covered in the Credit Union Governance and Risk module.

The CPD schemes for CUGs and CUCs are essentially self certifying and there will be no compulsory testing by LIA. A percentage of members will be selected for audit of their CPD hours each year.

4. ImportantNotesonClaimingCPDHoursPlease note that while CUGs/CUCs are entitled to attend all LIA seminars and complete any module on the MyCPD.ie website, members need to satisfy themselves that events they attend or MyCPD modules completed are relevant to their designation they hold.

5. SurplusHoursAny surplus hours cannot be carried over to the following CPD year.

6. CPDYearThe CPD year runs from 1st January – 31st December each year, i.e. hours must be completed in the calendar year. While the closing date for making an annual return, each year is 31st January of the following year (see section ‘Annual Returns’), CPD hours must be completed by 31st December. Hours completed in January count for that CPD year and cannot be counted for the previous CPD year, e.g. hours completed in January 2018 will count towards your requirement for the 2018 CPD year and not 2017.

7. Minimum&MaximumDuration-CPDHoursAll CPD hours must be accredited by LIA or the Institute of Banking or in some cases the Insurance Institute of Ireland (II). See section ‘Accreditation of Events for CPD Hours’.

• The minimum unit of time recognised and accredited for CPD purposes is a half hour. The maximum number of CPD hours that will be accredited for any single event/activity/topic is 4 hours.• The maximum number of CPD hours that will be accredited for any single tested online course/module is 2 hours.• The maximum number of CPD hours that will be accredited for any single examination module is 8 hours (must be a minimum of 3 ECT credits on a programme leading to a qualification at level 6 or above on the National Framework of Qualifications and CPD credit is awarded in the year the examination is passed). This is to ensure that Qualified and CPD Members achieve their CPD hours and enhance their knowledge across a range of topics rather than just one or two.

Time spent actively involved in a CPD activity will count and can include question and answer time, case studies and tests/exams etc. Time spent travelling to an event, registration time, coffee/lunch breaks, social time etc. will not count.

8. ProRataAdjustmentofCPDHoursIn certain circumstances (see (i) and (ii) below) a pro rata adjustment (reduction) in required CPD hours m ay be granted, provided the Qualified Member is not giving financial advice and/or undertaking certain specified functions in Ireland i.e. the member is not working for the relevant period of time. In order to be granted an adjustment, CPD Members must complete a Pro Rata Adjustment Form (available in Appendix B) and return it to LIA.

A Qualified Member who has been granted a pro rata adjustment in CPD hours will not be required to comply with


the requirement to complete at least one hour of CPD relevant to each of the categories of product in respect of which he/she is accredited or the requirement to complete at least one hour of CPD which relates to ethics in the year the pro rata adjustment is granted.

Qualified Members who have been granted a pro rata adjustment in hours for part of a year must still make an annual return of hours completed for the remainder of the year by 31st January of the following year.

(i)StatutoryMaternity/Parental/Adoption/Carer’sLeaveThere will be a pro rata adjustment in CPD requirements for members taking statutory maternity leave (current maximum 42 weeks i.e. up to 26 weeks paid and up to 16 weeks unpaid leave), statutory adoption leave (current maximum 40 weeks i.e. up to 24 weeks paid and up to 16 weeks unpaid leave), statutory block parental leave or statutory carer’s leave. The adjustment will be given for paid and unpaid statutory leave onlyi.e. does not include holidays, additional unpaid leave or career break. Qualified and CPD Members should contact LIA in advance of taking such leave to apply for a temporary exemption from CPD activity for the duration of the leave. A member out of work on statutory leave for more than 12 months is required to read and assimilate the CPD Annual Update Documents for absent year(s) on returning to the CPD programme. These are available on the LIA website www.lia.ie and can be found in the Reference Library on Your LIA.

(ii)IllnessBrief periods of absence due to illness etc. will not entitle a member to any adjustment in CPD requirements. However, those out of work due to long-term illness (two months or more) may apply for a pro rata reduction in requirements subject to medical certification of the illness. A member out of work on long-term illness for more than 12 months is required to read and assimilate the CPD Annual Update Documents for absent year(s) on returning to the CPD programme (these are available on the LIA website www.lia.ie and can be found in the Reference Library on Your LIA).

(iii)CircumstanceswhereaProRataAdjustmentofHourswillNOTApplyA pro rata adjustment of hours will not apply in the following circumstances:

(a)Part-timework/Jobsharing(b)Holidays - including where taken immediately prior to or following maternity/adoption/parental/carer’s leave.(c)Retirement/Redundancy/Unemployment- where the member wishes to retain their accredited status under the Minimum Competency Code to advise on or sell certain retail financial products and/or to undertake certain specified functions at any point in the future.(d)CareerBreak/SabbaticalLeave

9. CriteriainRelationtoAwardingCPDCreditLIA has adopted the following definition of CPD:

The content of CPD hours must be directly relevant to providing advice to consumers on Credit Union Products. This definition reflects the key requirement in relation to CPD set out in the Minimum Competency Code that “the content of the CPD hours must be directly relevant to the functions undertaken by the accredited individual”. It follows that, for CUC/CUGs, the content of the CPD hours must be directly relevant to providing advice to consumers on Credit Union Products. The word “directly” is important in the context of the definition of CPD. The view of LIA is that the requirement relates to the specific technical knowledge needed to provide advice to consumers on Structure, Governance, Insurance Services & Products, Savings & Loans, and Operation associated with the Credit Union Movement, and that it does not include wider skills (such as sales influencing skills and time management skills, for example). This view is reinforced by the overriding objective of the CPD requirement, which is to keep qualifications up to date and ensure that those who qualified in the past are as knowledgeable as those qualifying today. In addition, all courses/seminars/online training must meet the following LIA criteria in order to count towards their requirement to LIA:

• The material or content must be directly relevant to advising on/selling Credit Union products under Minimum Competency Code.Course presenters must have qualifications and/or knowledge and experience appropriate to the subject(s) being presented.• If electronically delivered, the event/activity must meet the criteria described in Section 25 (Award of CPD Hours for Electronically Delivered Events and Activities) Only LIA may accredit events and activities (including in-house training courses that require CPD accreditation) for CPD hours in respect of the CUC/CUG designation and will do so in accordance with the principles and criteria set out above.


10. AwardofCPDHourstoElectronicallyDeliveredEventsandActivitiesIn considering whether or not to grant CPD hours to e-learning courses and other electronically delivered events and activities, the relevance of their content is evaluated in the same way as other activities and events. In order to assess the level of active involvement required of its participants, LIA also examines carefully the learning approach and structure of electronically delivered events and activities. In this regard, to be awarded CPD hours:

EachE-learningcourseormodulemust:

• Be generally well-designed (e.g. divided into individual lessons or units of reasonable length, require little or no scrolling within pages, be easy to read and navigate).

• Be highly interactive, requiring regular interaction between the course and the learner (through frequent exercises, questions, links to websites or feedback etc.).

• Incorporate a reasonable diversity of delivery approaches and/or media (e.g. appropriate combinations of text/slides, animation, pop-up pages, audio or video, attachments etc.).

• Include computer-based testing to provide evidence that a learner has assimilated the knowledge and skills contained in the course (the question bank should contain a greater number of questions than the test in the event that a person fails the test and has to re-sit to ensure that a predominantly different set of questions is presented in a re-sit test). Please see the following matrix as a guide:

Duration of Module 2 hr 1.5 hr 1 hr ½ hrNumber of Questions Required in Bank of Questions (Minimum)

48 36 24 12

Number of Questions Required in Test/Exam (Minimum)

24 18 12 6

Pass Rate (Minimum) 16 12 8 4

(A minimum pass rate of 65% or over is recommended.)

• Be capable of providing appropriate confirmation that the learner has successfully completed the test.• Include a minimum of a half hour of relevant learning (including tests).• A maximum of two hours may be awarded to each e-learning module.

EventsdeliveredusingWebCastingandWeb/Tele-Conferencingandsimilartechnologiesmust:

• Be transmitted ‘live’ (to allow for interaction between learner and presenter). Presentations which are not viewed/attended ‘live’ will not be accredited for CPD hours.

• Be generally well-designed and create a productive learning experience (e.g. participants at remote locations must be able to hear and/or see the presenters, while simultaneously viewing the presenters’ materials such as slides or simulations).

• Provide opportunities for all participants to put questions (verbal or written) to and engage in discussions with presenters during the event.

• Provide a means for course organisers to verify those participating at each venue (to include verification that the participant attended for the full duration e.g. log-in and log-out confirmation).

• Include provision of electronic or hard-copy confirmation of attendance for the full duration to participants.

• Include a minimum of a half hour of relevant learning.

11. AccreditationofEventsforCPDHoursAll CPD hours must be accredited by LIA, The Institute of Banking or in certain cases the Insurance Institute of Ireland (II) as appropriate. Event providers (companies/bodies)/members should complete the CPD Accreditation Request Form (see Appendix) and return it to LIA.


In the case of companies organising relevant in-company events/training for their own staff, it is recommended that one contact person in each company submits to LIA all requests for accreditation on behalf of their staff. Members should check with their training department/intranet site for further information on their company accreditation procedures prior to submitting any application.

Members are required to attend for the full duration of an event in order to claim the CPD hours approved for that event. Where a member has not attended for the full duration he/she is required to submit a new application for reduced hours. Evidence of attendance is required in the event of a CPD audit e.g. sign-in/out log. LIA reserves the right to contact the event provider to verify attendance for the full or part duration.

Companies/bodies organising events for CPD purposes and applying for hours must submit a new application for reduced hours where members do not attend for the full duration. Event providers applying for CPD hours must hold records of attendance e.g. sign-in/out log in the event attendees are selected for audit and confirmation of full/part attendance is required.

It is the responsibility of event providers to clearly advise attendees (in advance of the event) of the accreditation number allocated to the event by LIA, as well as the number of CPD hours applicable and the relevant categories of CPD the hours awarded relate to. This should also be announced/indicated to attendees at the beginning/end of the event.

LIA events attended by a CUG/CUC member as well as MyCPD online modules successfully passed, will be accredited for CPD hours, given accreditation numbers and automatically recorded in the members online CPD record in Your LIA. All CPD events, courses and training etc. are accredited for one CPD year only and must be re-accredited in each CPD year.

12. ExamplesofCPDSome general examples of activities normally expected to come within the definition of CPD are given below. Members are required to seek accreditation (see section ‘Accreditation of Events for CPD Hours’) for all external CPD hours.

• Relevant in-house training programmes

• Relevant seminars run by LIA, the Institute of Banking, or the Insurance Institute of Ireland (III)

• Relevant seminars of other professional bodies

• Relevant online training courses – must include a test to confirm learning (e.g. those approved for MyCPD). A maximum of 2 CPD hours is accredited for any single online course/module.

• Some LIA, the Institute of Banking, and the Insurance Institute of Ireland (II) examinations. Hours are awarded on successful completion of examinations in the year the examination is passed – no hours for study or examination preparation. Eight hours will be awarded for all QFA exams and up to eight hours for other relevant advice related exams can be claimed by all Qualified and CPD members regardless of accredited categories. These 8 hours will be offset against the overall CPD requirement for that year but will not be awarded against category requirements.

• Relevant examinations of other professional bodies or other academic examinations (must be a minimum of 3 ECT credits on a programme leading to a qualification at level 6 or above on the National Framework of Qualifications). Hours are awarded on successful completion of examinations in the year the examination results are issued – no hours for study or examination preparation. Up to eight hours will be awarded for other relevant advice related exams and can be claimed by all Qualified and CPD members regardless of accredited categories. These 8 hours will be offset against the overall CPD requirement for that year but will not be awarded against category requirements

• Life assurance, Pension, Investment, Consumer Credit etc. seminars

• Product training (formal training session, as opposed to a more social ‘product launch’ situation)

• Tax updates

• Regulatory training e.g. Anti-money Laundering, Consumer Protection Code, Data Protection Act


• Ethics training

• Relevant lecture/seminar presentation (only the first presentation of a lecture/seminar will earn credit, research and preparation for the lecture/seminar cannot be included)

• Reading and assimilation of CPD Annual Update Document (see section below).

See also relevant topics in Appendix E ‘Minimum Competencies for Retail Financial Products’.

For example, for a Qualified Member accredited in three product categories, such as Savings & Investments, Housing Loans & Associated Insurance and Consumer Credit & Associated Insurances, CPD could include the following:

• Ethics (mandatory)

Plus

• Regulatory topics e.g. Anti-Money Laundering, Consumer Protection Code, Data Protection, Financial Services Ombudsman etc.

Plus

• Relevant events covering any of the competencies under Savings & Investments, Housing Loans & Associated Insurances, Consumer Credit & Associated Insurances.

CPD needs to be widely spread, to ensure that members maintain and enhance their knowledge across a range of topics. Members should ensure that they do not include events in their annual return that cover the same material – only one event should be counted.

See example CPD returns below regarding CPD spread and duplicate events for a Qualified or CPD member accredited in three product categories, Savings & Investments, Housing Loans & Associated Insurances and Consumer Credit & Associated Insurances:

Example annual return where a spread in CPD is achieved with no duplication of material: Event Date Event Name Accreditation

Ref No.Total Hours

Savings Housing Consumer Credit

Ethics

28/01/2016 Economic Outlook

10050 1 1 1 1

19/02/2016 Investing in a new world

10085 2 2

22/03/2016 Payment Protection Insurance

10096 1 1 1

15/04/2016 Consumer Protection Code

10100 2 2 2 2

19/05/2016 Code of Conduct for Mortgage

Arrears

10145 3 3

07/07/2016 Ethics MyCPD 1 116/09/2016 Anti-Money

laundering10175 1 1 1 1

30/09/2016 CPD Annual Update Manual

10230 4 4 4 4

Total Hours 15 10 12 9 1


Example annual return where events appear to cover the same material: XEvent Date Event Name Accreditation

Ref No.Total Hours

Savings Housing Consumer Credit

Ethics

28/01/2016 Anti-money Laundering

10035 2 2 2 2

19/02/2016 AML 10050 1 1 1 115/04/2016 Mortgage

Arrears& CCMA 10110 2 2

19/05/2016 Code ofConduct for Mortgage

Arrears10175 3 3

07/07/2016 Ethics MyCPD 1 116/09/2016 CCMA &Mortgage Arrears

Resolution Process

10210 2 2

30/09/2016 CPD Annu-al Update Manual

10236 4 4 4 4

Total Hours 15 7 14 7 1 In the second example above, where events are found during audit to cover predominantly the same material, the duplicate events will be removed and the member may incur a shortfall in CPD hours.

13. CPDAnnualUpdateDocumentLIA publishes a CPD Annual Update Document of current material relevant to retail financial advisers. Currently, full reading and assimilation of the contents of this manual counts for up to four hours CPD annually. The document is made available in August each year and can be found on the LIA website at www.lia.ie in the Reference Library.

14. CPDHoursawardedtoMCCandAdvice-relatedExams(i) If someone with an existing designation sits any LIA exam (deemed relevant to the provision of retail financial advice to consumers) during the year, the exam will award them 8 hours CPD which will be offset against their overall requirement - be that 4 or 15 hours. These 8 hours will be offset against their overall total only and will not count against any product categories/competencies, even if the exam is relevant to that category/competency.

(ii) If someone with an existing designation/CPD requirement sits any non-LIA exam during the year, the exam content will be assessed by the CPD Administrators and may be approved for CPD hours depending on whether or not it is deemed relevant to providing retail financial advice to consumers. If approved for CPD the exam will earn the member up to 8 hours CPD which will be offset against their overall requirement - be that 4 or 15 hours.

15. ExcludedActivitiesThe following are examples of activities not considered to be relevant, in that they do not meet the criteria, and are therefore excluded from counting towards CPD:

• Study or examination preparation. CPD hours are awarded on successful completion of relevant examinations in the year the examination is passed• Normal working activities• General software/application training (e.g. Microsoft Excel, Access etc)• Internet training• Sales techniques training• General communications training


• ‘Soft-skills’/general training (such as programmes or courses on telephone techniques, customer care, time management, negotiation skills, leadership/supervisory skills, writing/communication skills etc.)• Product launches or other primarily social occasions (formal product training sessions may earn credit)• Motivational seminars• Reading and research• DVDs, TV programmes• Online training that is not tested• Writing/research for thesis, study manuals, books and other publications.

16. Newly-QualifiedMembers–ApplyingforyourDesignation

New qualified persons will be invited by LIA to apply for their CUG and/or CUC designations(s) when ratified results are issued by the relevant Examination Board. All newly qualified person are advised to apply for their CUG and/CUC designations(s) upon receipt.

17. NewlyQualifiedMembers–CommencementofCPD

An individual who qualifies as a CUC/CUG during the course of the year will be required to commence CPD activity following receipt of ratified results. CPD requirements will be adjusted on a pro rata basis for such individuals as follows:

I.QualifiedfollowingJanuary–JulyExaminationBoards:2 hours to be completed by the 31st December that year.

II.QualifiedfollowingAugust–DecemberExaminationBoards:0 hours to be completed by the 31st December that year. Full annual requirement of 6 hours will apply the following year.

CPD starts to accumulate from the date the designation(s) is/are taken up for the first time and your first-year requirement will be the same as it would have been had you availed of it immediately you became eligible for it

18. LateApplicationsforCUCand/orCUCDesignations(s)

Persons who do not apply for their CUG designation within two years from the 1st January following qualification and who wish to apply at a later date will be required to successfully complete the QFA Regulation module and examination, hence they will earn both the CUG and CUC together,

Persons who do not apply for their CUC designation within two years from the 1st January following qualification and who wish to apply at a later date will be required to successfully complete the QFA Regulation module, or may choose to sit a different QFA module exam not previously completed and thus become eligible for a new APA, long with any designations previously entitled to.

19. AwardingofSecondorSubsequentProfessionalDesignation

Once a member has received their first designation then all following designations will be automatically awarded to them and they will not have to physically apply for subsequent designations.

20. OtherDesignations

CUGs and/or CUCs who hold other designations will not be required to make a separate annual return. However, they must ensure that they complete at least one-hour CPD each year, relevant to subject matter covered in the Credit Union Governance and Risk Module.

21. CUCsand/orCUCsnotworkingintheFinancialServicesIndustry

CUGs and/or CUCs who no longer work in the credit union movement or the financial services industry are required to comply with the CPD requirements if they wish to retain their CUG and/or CUC designation(s) for current or future use.


22. KeepingRecords&SupportingDocumentationEach CUG/CUC member is responsible for keeping his/her own records in relation to CPD undertaken.Members are required to use their Online CPD Record to manage, record and return their CPD hours.

It is essential to keep personal records and supporting documentation, as members will be required to present original versions of them should they be the subject of an audit at any stage (see section ‘Audit’). LIA reserves the right to verify the information contained in the records, including the right to contact any of the organisations/people listed in a member’s records.

Such records and documentation should be retained for a minimum of six years.

23. AnnualReturnsEvery CUG/CUC member with a CPD requirement is obliged to submit a CPD Annual Return form by 31st January every year declaring:

a. The approved events that make up their CPD hours for the previous calendar year i.e. 1st January to 31st December.

b. That the hours have been awarded by LIA, the Institute of Banking or II.

Members in a CPD programme are required to record all approved CPD events in their Online CPD Record on LIA’s website. The Annual Return Campaign normally commences mid-November each year and members have until 31st January of the following year to submit their online declaration.

Thereafter, anyone who has not made an Annual Return will be considered not to have complied with their CPD requirements and will be subject to the procedures outlined below under section ‘Failure to Comply’.

24. Failure to ComplyA CUG/CUC who has had their designation removed due to failure to comply with the CPD regulations is advised to apply to reinstate their designation as a matter of urgency. Such a person should state their case in writing. Requests to reinstate the designation are considered on a case-by-case basis.

25. ReinstatementofCUGand/orCUCDesignation(s)A reinstated person will be subject to the reinstatement rules as follows:

(i)4yearsorlessoutofthescheme:

• Completion of any shortfall* in CPD requirements (in addition to the requirements for the year of reinstatement), and application of the shortfall warning, where relevant• Payment of backdated designation and / or membership fees, where relevant

OR

Alternatively, a CUG/CUCmay elect to successfully complete the QFA Regulation module and examination. No reinstatement fee or backdated designation and / or membership fees apply in this case.

(ii)5ormoreyearsoutofthescheme:

• Successfully complete the QFA Regulation module and examination or another new MCC module and examination e.g. a QFA examination not already passed. No reinstatement fee or backdated designation and / or membership fees apply in this case.

26. SuspendedMembersSuspended members will have 2 years to complete their catch-up hours. The two-year deadline will be set from 1st January the following year and must be completed on or before 31st December of the year thereafter. For


example, anyone who enters suspension in 2016 will have until 31st December 2018 to complete all catch- up hours (irrespective of when in 2016 they entered suspension).

Suspended members should advise in writing when they have completed the outstanding hours in order to be considered for reinstatement of their CUG/CUC designation.

27. AuditThe Administrators will audit a random sample of member returns each year in order to verify that the hours completed conform to the requirements and the information returned is true. Should a member be the subject of an audit they will be required to present supporting documentation confirming attendance/completion for each CPD event (external to LIA) in their return e.g. attendance sheets, certificates of attendance, certificates of completion, computer printout/record of completion, written confirmation from employer etc.

Details of the records will then be verified, as seen fit by the Administrators (including, if deemed necessary, contacting any of the organisations/people listed in the records). Audits are predominantly random and so a member may be the subject of an audit on any number of occasions (successive or intermittent) and must comply by furnishing the Administrators with appropriate records/proof of CPD completed during the previous calendar year.

Members found to have returned hours without supporting documentation confirming attendance or events covering predominately the same material will have the events removed.

Any resulting shortfall will be carried to the following year, unless a five-year shortfall warning already applies (see section. ‘Failure to Comply’)

Penalty hours may also be applied in addition to the shortfall hours.

28. CPDProgrammeLIA offers Qualified Members a comprehensive and cost effective CPD programme to help them meet their annual CPD requirements. It is the responsibility of each member to ensure that events are relevant to the retail financial products in which they are accredited. The programme includes:

(i)OnlineCourses-MyCPD

The MyCPD portal available at www.mycpd.ie offers all CPD Members a programme of online courses covering a wide range of topics such as Personal Lending, Home Loans, Pensions, Regulation and Ethics etc. There are 28 modules available online, each counting for up to 2 CPD hours except the Ethics module which awards 1-hour CPD. As courses are updated on an annual basis, courses completed in previous CPD years can be re-taken to count for CPD hours in a new CPD year. Members can access MyCPD using their LIA membership number and password.

(ii)CPDSeminarsandWebinars

Seminars are organised by LIA in a number of regions throughout the year. Members are issued with their Seminars & Events booklet and booking forms each January. There are up to 85 hours of face-to face CPD seminars across our eight regions.

(iii)AccreditationofIn-companyandOtherEventsforCPDHours

As described in section 13 ‘Accreditation of Events for CPD Hours’, the CPD Administration staff of LIA accredit relevant in-company training and other relevant events for CPD hours. Members should complete and return the CPD Accreditation Request Form (see Appendix A) to LIA prior to holding an event, course, or online module to check if it meets the criteria for awarding CPD hours.

(iv)QualificationsProgrammes

Many of LIA’s qualification modules are accredited for CPD hours. The content of CPD hours must be related to the knowledge requirements set out in the Minimum Competency Code for the categories of retail financial product in respect of which the member is accredited Information on LIA’s qualification modules are available on the LIA website at www.lia.ie.


29. CorrespondencewithMembers/ChangeofPersonalDetailsLIA will correspond via email with members during the year regarding CPD hours required, annual returns etc. It is therefore vital that members update their details in their profile on Your LIA on the LIA website at www.lia.ie in the event of any changes to mailing address, email address, contact phone number, company details etc.

30. CostsThere is currently no additional cost to members for participation in the CPD scheme. However, members should note that individual events, seminars, special publications etc. do occasionally involve a charge payable by the member to the association/body running the event or publishing the material.

31. AppealsIf a member has reasonable grounds, they may appeal against the application of the CPD regulations as set out in these Guidelines & Regulations. Appeals should be submitted in writing addressed to the Appeals Officer at [email protected]

32. ProvisionofInformationtoEmployersandtheCentralBankThe information provided by you and generated during the course of your membership may be used and disclosed by LIA for all purposes which are reasonably incidental to the administration of your CPD registration and ongoing membership. Those purposes may include the disclosure of CPD hours to your employer and such other information as may be necessary to enable your employer to maintain a Register of Accredited Persons and for other regulatory or compliance purposes. Your information may also be disclosed to the Central Bank for Minimum Competency requirements. You are entitled to ask for a copy of the personal data that LIA holds about you and to have any inaccuracies in such personal data amended or erased. You may do so by submitting your request in writing to the CPD Department in LIA.

35. ContactDetailsCPDDepartmentLIA House

183 Kimmage Road West

Dublin 12

: 01 456 3890

: 01 455 4530

: [email protected]

: www.lia.ie