ON TIME EVERY TIME

PRESENTED BY:-Nikhil Detroja

Collage:-Noble group of institution -junagadh

This system began in the year 1885, where a banker in Mumbai hired a man to pick up packed lunch from his home, have it delivered to his office and when the man was finished, return the empty box to his residence . So, it could be ready for delivery the following day.

The dabbawala originated when India was under British rule, many Indian people who worked in British companies disliked the British food served by the companies, so a service was set up to bring lunch to them in their workplace straight from their home. Nowadays, Indian businessmen are the main customers for the dabbawalas, and the service often includes cooking as well as delivery.

5000 members including 635 supervisors

Low cost delivery

Delivery reliability

Decentralization

Perceived equality

Suburban railway network

Customer relationship

DISCIPLINE : No Alcohol Drinking during business hours Wearing White Cap during business hours Carry Identity Cards

PRINCIPLES : Shakti aur bhakti Work is Worship Manav seva me bhagwan seva milti hai Union is strength I trust man only coz I trust in god

• Competition: Its difficult to replicate their supply chain network

• New entrants: Fast food joints as well as office canteens. However, since neither of these serve home food, the dabbawallas' core offering remains unchallenged.

• Bargaining power of buyers: Delivery rates are so nominal (about Rs 300 per month) that one simply wouldn't bargain any further.

• Bargaining power of sellers: minimum infrastructure and practically no technology is used, hence they are not dependent on suppliers.

• Threat of a new substitute product or service: No substitutes to home cooked food in Indian scenario, hence threat to the dabbawalla service is not an issue at least in the foreseeable future.

Strengths:

Simplicity in organization with Innovative service Coordination, team spirit, & time management Low operation cost Customer satisfaction Low Attrition RateWeaknesses:

High dependability on local trains Funds for the association Limited Access to Education

Opportunities

Wide range publicity Operational cost is low CateringThreats

Competition from caterers Threats from fast foods and hotels Change in timings

• Flat organization• No hire and fire rule• Community based Recruitment • Sharing common beliefs, values, ethics• Following of strict dress code• Loyalty & trust is their monopoly• Training provided to the new joiners• Owner + Employee is the designation of each• Quarterly Meetings to discuss issues

Documentaries made by : BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV.

CASE STUDY made by : ICFAI Press Hyderabad & BangaloreRichard Ivey School of Business – CanadaAlso, Included in a subject in Graduate School of Journalism University of California, Berkeley

World record in Best Time Management with Six Sigma rating.

Name in “GUINESS BOOK of World Records”.