david sobczak periodicity & pay week-ending day changes overview 6 june 2008
TRANSCRIPT
David Sobczak
Periodicity & Pay Week-Ending Day Changes
Overview
6 June 2008
Benefit Simplification is Complex
Organised Complexity Over 50 years Clerical processes
automated! Linked to Legislation Costly to operate Costly to change Customer service Change will affect
customers but….. Change and cutting
‘red tape’ is essential
Change Is Essential – The Foundation Stone Improved Customer Service Ease of transition for customers
between benefits Easier to understand as
common rules across benefits/allowances
Reduces any confusion caused by existing rules for pay week ending days and pay periods
Supports benefit simplification for the Department Easier administration Reduced errors Reduce overpayments
Foundation Stone for single working age benefit
Periodicity & Pay Week-
Ending Changes
Three Key Stages of Change
Aligning Jobcentre Plus working age benefits so they are paid in arrears;
Paying benefits at least two weekly in arrears;
Aligning methods of allocating paydays so that customers are paid their benefits on the same day based on the last two digits of their National Insurance Number as follows:
00 - 19 = Monday20 - 39 = Tuesday40 - 59 = Wednesday60 - 79 = Thursday80 - 99 = Friday
Customer Conversion Issues
Two year conversion period Up to 4 million people – some hardly
affected at all The Project does not underestimate the
impact on customers during the conversion period
Implementation approaches being considered – segmented for each customer group
Advance to arrears attracts a one off non-recoverable payment
Weekly to fortnightly – 75% recoverable payment to be offered
Mainly Income Support & Incapacity Benefit customers
Consultation period with customer representative and special interest groups until end of June
Miscellaneous Issues Regulation Changes
Social Security Advisory Committee IT changes are complex and challenging Business change and culture change – fortnightly payments Weekly payments Industrial Injuries & Disablement Benefit Communications
Internal External – customers and stakeholders
System notification limitations Leaflets and forms Website Pack/information for ‘advisers’
Jobseeker’s Allowance Pilot - Norfolk July to November 2008 Differing signing day and pay week-ending day
Internal governance and approvals – ongoing
A journey of a thousand miles begins with a single step…
Contact Details: David Sobczak Tel 0114 294 3277 Mobile 07866 801599 E-mail : [email protected]
Quotation from “The Way of Lao-tzu”Chinese philosopher (604 BC - 531 BC)