dorothy atherton - nottingham trent university - return of investment that talis aspire has...

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Return of Investment that Talis Aspire has delivered at Nottingham Trent University

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  • 1. Enhancing life-long learning, teaching and research through information resources and services05 March 20141

2. Talis Aspire Digitised Content (TADC) Measuring the Value 6 Months on Dorothy Atherton, Services Manager - Resource Acquisitions and Supply05 March 20142 3. Looking Back.. Struggling to meet KPIs www.karipatterson.com 2012No online request system Documents stored on VLE No integration with Resource Lists General dissatisfaction with service - request numbers falling www.crossfitwest.com05 March 20143 4. First impression of TADC.. TADC allows better use of staff time Dxfoundation.orgi 2012Academics make requests online through Resource List Documents integrated and easily accessible through Resource Lists Integration with TARL at the front end, but divorced at the backControl and consistency in copyright process sentry guards access MOVIECROFT.COM05 March 20144 5. Weighing the Case for TADC Arguments for TADC05 March 2014Arguments Against5 6. Weighing the Case for TADC Case for TADC05 March 2014Case against TADC6 7. 6 Months on Is the impact and value of TADC starting to live up to expectation?05 March 20147 8. Increased functionality in TADCMeet KPI more consistently, even at busy timesMore documents available more easily via Resource Lists05 March 2014Better use of Staff time Less risk for the UniversityIncreased satisfaction from academicsMore flexible staff able to provide a better serviceMore requests madeIncreased student satisfaction8 9. More efficient use of staff time - expectation WWW.mevvy.com Time spent processing original request Time spent scanning and creating clean PDF Time spent attaching cover sheet and uploading133 hours No saving Time spent rolling over at year end125 hours Time spent processing requests ultimately rejected Time spent corresponding with academics50 hours 100 hours Time wasted in peaks on troughs of annual digitisation cycle05 March 201463 hours475 hours9 10. More efficient use of staff time www.housingwire.comLost a member of staff Work covered within teamMore staff involved in processing requests Involvement from and with other teams Rollover yet to be fully tested 05 March 201410 11. Compliance with Licence - expectationPeterdonoughue.blogspot.com Concierge checks against authority sources and applies rules consistently Less decision-making responsibility for staff more possibility of spreading the work and less need for a digitisation expert TADC is context sensitive Structured decisions can be tracked and monitored Academics get instant feedback on compliance Library staff not the bad guys, and academic staff more aware of issues Sentry controls access to documents stored in the vault Gives us more control over digitised content 05 March 201411 12. Compliance -Reality Decreased risk for the University ??????? Greater general awareness of copyright issues Falling in number of rejected requests and requests requiring supply of further information More flexible staff Cross-over of staff DSD on rotas for other teams; more staff involved with digitisation Smoothing of peaks and troughs in service Meeting need-by dates consistently even during busy periods Greater job satisfaction?? 05 March 201412 13. Increased functionality in TADCMeet KPI more consistently, even at busy timesMore documents available more easily via Resource Lists05 March 2014Better use of Staff timeLess risk for the UniversityIncreased satisfaction from academicsMore flexible staff able to provide a better serviceMore requests madeIncreased student satisfaction15 14. Informal feedback from Academic Staff: Before TADC Complaints about missing need-by datesSince October.. No complaintsConfusion about how to make requestsEase of requestingConfusion about how to make the texts availableNo further input required from themDisappointment in falling standard 05 March 2014Instant responseGeneral high standard of service from the team 16Back 15. More digitisation requests? Cumulative Dig. Requests 900 800 700 600 2009-20105002010-2011 2011-20124002012-2013 2013-2014300 200 100 0 Aug05 March 2014SepOctNovDecBackJan17 16. Annual Number of Digitisation Requests4000 35003000 2500 2000 Average number of requests15001000 500 0 2009-201005 March 20142010-20112011-20122012-20132013-201418 17. % Requests by School Pre and Post TADC60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00%05 March 20142011/12 2013/1419 18. Increased functionality in TADCMeet KPI more consistently, even at busy timesMore documents available more easily via Resource Lists05 March 2014Better use of Staff timeLess risk for the UniversityIncreased satisfaction from academicsMore flexible staff able to provide a better serviceMore requests madeIncreased student satisfaction20 19. Students Better service for academics encourages better, wider use of service More materials easily available when and where required from within the resource list. All digitised materials available from within the resource list 05 March 2014 Greater use of digitised documents Usage Stats Increased satisfaction with the service Formal/Informal feedback Increased word of mouth pressure on academics to engage with service - anecdotal 21 20. Views on live requests since October 20131,000 750 500 250 005 March 201422 21. Views:37,878 Downloads:4416 Prints: 88643:9:1http://content.talisaspire.com05 March 201423 22. Student Feedback Positive but mostly anecdotal Reports back from from course committees LIBQual score (January 2014):Main Texts and Readings for my Work 2011Perceived Mean05 March 20146.8520147.28SCONUL7.13 24 23. Increased functionality in TADCMeet KPI more consistently, even at busy timesMore documents available more easily via Resource Lists05 March 2014Better use of Staff timeLess risk for the UniversityIncreased satisfaction from academicsMore flexible staff able to provide a better serviceMore requests madeIncreased student satisfaction 25 24. Any Questions?Gaskella.wordpress.comWant to know more about TADC? [email protected] 05 March 201426