enhancing km with web 2.0
DESCRIPTION
What is the iimpact of Web 2.0 technologies on the knowledge sharing capacities of an organization, both within and between organizational geographic borders?TRANSCRIPT
Managing Knowledge by valuing Human Capital A case study at NS Hispeed
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Research proposals
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Literature
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KM 2.0 Framework
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o
o
o
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Individual & Groups’ learning
Broad communication
& collaboration
Podcast
Peer-to-peer
IBM
APPN
(Advance peer-to-peer Networking)
Yammer (Cap)
ShareNet ( Siemens)
QED-Wiki (IBM)
Capgemini
Siemens
IBM
Blogs
Wikis
Broad collaboration
Social graphing
Information acquisition
Knowledge claim
formulation
Collective estimation
Metadata creation
Tagging
Polling
Rating
User tracking
Sogeti
Capgemini
WebSphere ( Sogeti)
CoP’s (Cap)
Adopted Web 2.0 tools by companies
Companies of case study
Web 2.0 technologies
Web 2.0 categories Knowledge processes
o
o
o
Value chain activities Stakeholders involve Potential role of
KM 2.0 framework
Potential
Web 2.0
technologies
Inbound logistics Internal
(Department)
External
(Suppliers, employees
Collaboration with suppliers
and partners to improve
supply efficiency
Blogs
Wikis
Podcast
Web services
Outbound logistics Internal (Department)
External (Suppliers)
Collaboration with partners
to improve time-to-market
Wikis
Blogs
Peer-to-peer
Podcast
Operations Internal
(Department, employees)
Inter/Intra- departmental
communication and
knowledge sharing
Web services
Wikis
Sales & Marketing Customers Enhance customer
engagement
Social
network
Podcast
RSS
Mash-up’s
Services Customers Receive real-time feedback
from customers &
Peer-to-peer
Wikis
blogs
Conclusion
March 16, 2010 34 MBI Master Thesis
