fiis human resources fiis f oundations february 7, 2005

FIIS Human Resources

FIIS FFIIS Foundationsoundations

February 7, 2005

FIIS Human Resources2

Overview of FIIS

FIIS Departments

Smithfield Highlights

FIISnet

Q & A

Agenda


Who we are

Fidelity Investments Institutional Services Company, Inc. (FIIS)

We distribute Fidelity products, programs and services through a variety of financial institutions

Banks Insurance Companies Broker/Dealers Financial Planners Pension Fund Administrators


FIIS StatsFounded: 1979

President: Joe LoRusso

Number of Associates: 1,153

Sites Boston, MA

Merrimack, NH

Smithfield, RI

Total Assets under Management:

$198. 3 billion

Advisor Sales: $72.7 billion

Institutional Sales: $124.5 billion

Other: $ 1.1 billion

*Headcount and financial data as of 9/30/04


Where do we fit?

Fidelity’s products, programs, and services are

sold three ways:

Directly to the public Through company sponsored retirement plans Through intermediaries


FIIS 2005 Core Strategies

Grow number of advisors

Diversify asset base

Further pursue bank market and protect our position in Insurance

Protect and expand IMM

Improve quality of the customer experience

Better position FIIS in the marketplace


What do we sell?Products FIIS offers a wide range of investment products specifically for investment professionals.

Fidelity Advisor Funds

Fidelity Advisor World Funds

Fidelity Destiny Plans

Fidelity Institutional Money Market Funds

Sub-Advised Portfolios

Fidelity Variable Insurance Products (VIP) Portfolios


What do we sell?Programs FIIS strives to develop programs that will

help firms and investment professionals grow their business.

Fidelity Advisor Charitable Gift Fund (ACGF) Fidelity Advisor 529 Plan Retirement Income Services


Fidelity Advisor 403(b) Plan

Fidelity’s Advisor-delivered 401(k) serves companies with 10-1,500 participants with more than 100 investment options across all styles, and includes:

Premium Service Program

Premium 100 Service Program

Fidelity Advisor Traditional, Roth, and Rollover IRAs

Fidelity Advisor SEP and Simple IRAs

What do we sell?Retirement


Client Salesforce FIIS Salesforce

FIIS Sales Strategy

Fidelity Product Fidelity Product

Client Home Office

Advisor ModelInstitutional Model

Client Home Office

Investment Professional

Investor

Investment Professional


Marty WillisMarketing & Product

Management

Marty WillisMarketing & Product

Management

Don HolbornAdvisor

Distribution Group

Don HolbornAdvisor

Distribution Group

Bill LoehningInstitutional

Distribution Group

Bill LoehningInstitutional

Distribution Group

Bob DwightClient Services

Bob DwightClient Services

Rick FedericoChief Information

Officer

Rick FedericoChief Information

Officer

John Lunter Chief Financial

Officer

John Lunter Chief Financial

Officer

Nancy WhitneyHuman ResourcesNancy Whitney

Human Resources

Joe LoRussoPresident

Joe LoRussoPresident

FIIS Organization


Responsible for providing sales and relationship management support to institutional clients and prospects. Fidelity products, programs and services are distributed through the client firm’s sales force to investment professionals.

Bill Loehning, Executive Vice President

Institutional Distribution Group (IDG)


Institutional Distribution Group (IDG)

Institutional Channel Management Inside Sales Division

Insurance Business Unit

Bank Business Unit

Cash Business Unit

Destiny Business Unit


Responsible for providing sales and relationship management support to advisor broker/dealer clients and prospects. Fidelity products, programs and services are distributed through FIIS' sales force to investment professionals.

Advisor Distribution Group (ADG) Don Holborn, Executive Vice

President


Advisor Distribution Group (ADG)

Eastern and Western Regional Sales

Offshore

Retirement

Relationship Management

Sales Development

Inside Sales


Responsible for providing marketing strategy and support to IDG, ADG and Retirement channels. Create and distribute marketing collateral designed to help meet our sales goals.

Marketing

Marty Willis, Executive Vice President


Advisor Marketing

Investment Consulting Services (ICS)

Investment Product Management & Development

Marketing Communications (Marcom)

Program Management

Strategic Marketing

Marketing


Supports the FIIS business by providing transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc. (FIIOC), as well as intermediary support and relationship management for FIIS clients.

Client Services

Bob Dwight, Senior Vice President


Client Services

Client Services consists of four business units:

Advisor and Institutional Call Services

Business Development

Operations Services

Transaction Processing


Technology’s mission is to deliver timely solutions to our business partners through the innovative application and development of cost-effective technologies.

Technology

Rick Federico, Executive Vice President and Chief Information Officer


Architecture and Planning

Customer Relationship Management Technologies

Products and Processing

Sales and Service Technologies

Shared Services

Technology


Finance has oversight responsibility for all financial functions within FIIS.

Risk Management provides an integrated framework of risk management practices, standards, controls and support services in order to advance FIIS' business objectives.

Finance and Risk Management

John Lunter, Senior Vice President and Chief Financial Officer


Shared Financial Services

Distribution Business Support

Business Planning & Analysis and Marketing Business Support

Client Services and Technology Business Support

Finance


Risk Management

Compliance Oversight Team (COT)

Marketing Review

Transfer Agent (TA)

Contract Management

Business Contingency Planning


The Management Effectiveness team works with FIIS managers to:

Help develop leadership capabilities

Handle workforce issues

Help develop teams through managing talent and succession planning

Human Resources Nancy Whitney, Senior

Vice President


Human Resources Functions Benefits/Payroll (NetBenefits)

HR Solutions

Management Effectiveness

Core Human Resources

HR Solutions 1-800-835-5099


In Case You Haven’t Heard Outstanding Achievement and Outstanding

Leader Awards

FIIS Today

Smithfield Site

Sebastian’s

FitCorp-Liz Cecere

Volunteer Opportunities-Robin Smith

Les Concierges-Martha Cox


FIISNet Demonstration

http://fnw.fmr.com/fiisnet/


Q & A

fiis human resources fiis f oundations february 7, 2005

Documents

products fiis

programs fiis

fiis stats

fidelity products

advisor sales

retirement slide

rollover iras fidelity

agenda slide