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FlexiPacket Radio

Troubleshoot

A25000-A0600-B020-02-76P1

Issue: 2 Issue date: March 2010


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The information in this document is subject to change without notice and describes only the

product defined in the introduction of this documentation. This documentation is intended for the

use of Nokia Siemens Networks customers only for the purposes of the agreement under whichthe document is submitted, and no part of it may be used, reproduced, modified or transmitted

in any form or means without the prior written permission of Nokia Siemens Networks. The

documentation has been prepared to be used by professional and properly trained personnel,

and the customer assumes full responsibility when using it. Nokia Siemens Networks welcomes

customer comments as part of the process of continuous development and improvement of the

documentation.

The information or statements given in this documentation concerning the suitability, capacity,

or performance of the mentioned hardware or software products are given "as is" and all liability

arising in connection with such hardware or software products shall be defined conclusively and

finally in a separate agreement between Nokia Siemens Networks and the customer. However,

Nokia Siemens Networks has made all reasonable efforts to ensure that the instructions

contained in the document are adequate and free of material errors and omissions. Nokia

Siemens Networks will, if deemed necessary by Nokia Siemens Networks, explain issues which

may not be covered by the document.

Nokia Siemens Networks will correct errors in this documentation as soon as possible. IN NO

EVENT WILL NOKIA SIEMENS NETWORKS BE LIABLE FOR ERRORS IN THIS DOCUMEN-

TATION OR FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO SPECIAL, DIRECT,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL OR ANY LOSSES, SUCH AS BUT NOT

LIMITED TO LOSS OF PROFIT, REVENUE, BUSINESS INTERRUPTION, BUSINESS

OPPORTUNITY OR DATA,THAT MAY ARISE FROM THE USE OF THIS DOCUMENT OR

THE INFORMATION IN IT.

This documentation and the product it describes are considered protected by copyrights and

other intellectual property rights according to the applicable laws.

The wave logo is a trademark of Nokia Siemens Networks Oy. Nokia is a registered trademark

of Nokia Corporation. Siemens is a registered trademark of Siemens AG.

Other product names mentioned in this document may be trademarks of their respectiveowners, and they are mentioned for identification purposes only.

Copyright Nokia Siemens Networks 2010. All rights reserved.

f Important Notice on Product SafetyElevated voltages are inevitably present at specific points in this electrical equipment.

Some of the parts may also have elevated operating temperatures.

Non-observance of these conditions and the safety instructions can result in personal

injury or in property damage.

Therefore, only trained and qualified personnel may install and maintain the system.

The system complies with the standard EN 60950 / IEC 60950. All equipment connected

has to comply with the applicable safety standards.

The same text in German:

Wichtiger Hinweis zur Produktsicherheit

In elektrischen Anlagen stehen zwangslufig bestimmte Teile der Gerte unter Span-

nung. Einige Teile knnen auch eine hohe Betriebstemperatur aufweisen.

Eine Nichtbeachtung dieser Situation und der Warnungshinweise kann zu Krperverlet-

zungen und Sachschden fhren.

Deshalb wird vorausgesetzt, dass nur geschultes und qualifiziertes Personal die

Anlagen installiert und wartet.

Das System entspricht den Anforderungen der EN 60950 / IEC 60950. Angeschlossene

Gerte mssen die zutreffenden Sicherheitsbestimmungen erfllen.


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Table of ContentsThis document has 16 pages.

1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.1 Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2 Structure of this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.3 Symbols and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.4 History of changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.5 Waste electrical and electronic equipment (WEEE) . . . . . . . . . . . . . . . . 9

1.6 RoHS compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.7 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.7.1 RF Energy Health Hazard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.7.2 Protection against Lightning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.7.3 Protection from RF Burns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.7.4 Warning Turn off all power before servicing . . . . . . . . . . . . . . . . . . . . 11

2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 FlexiPacket Radio replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16


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List of FiguresFigure 1 WEEE label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Figure 2 Alarm display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 3 LPG Failure Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15


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List of TablesTable 1 Structure of this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Table 2 List of conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . 7

Table 3 History of changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Table 4 Functional Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Table 5 Whole System Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 14

Table 6 Software Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15


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Troubleshoot Preface

1 PrefaceThis document provides the information to troubleshoot the FlexiPacket Radio and to

restore the normal operating conditions.

1.1 Intended audience

This document is intended to the Operators in charge to troubleshoot the FlexiPacket

Radio.

1.2 Structure of this document

The document is divided into the following main chapters:

1.3 Symbols and conventions

The following symbols and conventions are used in this document:

Chapter Title Subject

Chapter1 Preface Provides an introduction to the

document and the safety instructions

Chapter2 Overview Provides an overview to the Trouble-

shooting manual

Chapter3 Troubleshooting Provides the information to troubleshoot

the FlexiPacket Radio

Chapter4 FlexiPacket Radio replace-

ment

Provides the information to replace the

FlexiPacket Radio and to restore the

normal operating conditions

Table 1 Structure of this document

Representation Meaning

Bold Text in the graphical user interface (window and wizard titles, field

names, buttons, etc.) is represented in bold face.

Example: Click Shutdown and then click OK to turn off the com-

puter.

Italic Field values, file names, file extensions, folder and directory

names are denoted by italictext.

Examples: Enter192.168.0.1 in the IP address field. Click OK to

produce a .pdffile.

Courier Command and screen output are denoted by courier font.

Example: ping -t 192.168.0.1

Table 2 List of conventions used in this document


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Screenshots of the graphical user interface are examples only to illustrate principles.

This especially applies to a software version number visible in a screenshot.

Place holders for distinct names or values are represented by

enclosing them in . If a file name is involved, italic

text will also be used.

Example: The naming convention for the log files is

.txt, where is the name of the NE sending

the messages.

Keyboard button Keyboard keys are represented with a surrounding box.

Example: Press Enter.

[Square brackets] Keyboard shortcuts are represented using square brackets.

Example: Press [CTRL+ALT+DEL] to open the Task Manager.

> The > symbol is used as short form to define a path through indi-

vidual elements of the graphical user interface, e.g., menus andmenu commands.

Example: On the Windows taskbar, select Start > Programs >

TNMS > Client menu command to start the TNMS Core/CDM

Client.

A tip provides additional information related to the topic described.

g A note provides important information on a situation that cancause property damage or data loss.

A note introduced in the text by the keyword NOTICE: describes a

hazard that may result in property damage but not in personal

injury.

f A safety message provides information on a dangerous situationthat could cause bodily injury.

The different hazard levels are introduced in the text by the follow-

ing keywords:

DANGER! - Indicates a hazardous situation which, if not avoided,

will result in death or serious (irreversible) personal injury.

WARNING! - Indicates a hazardous situation which, if not

avoided, could result in death or serious (irreversible) personal

injury.

CAUTION! - Indicates a hazardous situation which, if not avoided,may result in minor or moderate (reversible) personal injury.

Representation Meaning

Table 2 List of conventions used in this document (Cont.)


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1.4 History of changes

1.5 Waste electrical and electronic equipment (WEEE)

All waste electrical and electronic products must be disposed of separately from the

municipal waste stream via designated collection facilities appointed by the government

or the local authorities. The WEEE label (see Figure 1) is applied to all such devices.

Figure 1 WEEE label

The correct disposal and separate collection of waste equipment will help prevent poten-

tial negative consequences for the environment and human health. It is a precondition

for reuse and recycling of used electrical and electronic equipment.For more detailed information about disposal of such equipment, please contact Nokia

Siemens Networks.

The above statements are fully valid only for equipment installed in the countries of the

European Union and is covered by the directive 2002/96/EC. Countries outside the

European Union may have other regulations regarding the disposal of electrical and

electronic equipment.

1.6 RoHS compliance

FlexiPacket Radio complies with the European Union RoHS Directive 2002/95/EC on

the restriction of use of certain hazardous substances in electrical and electronic equip-ment.

The directive applies to the use of lead, mercury, cadmium, hexavalent chromium, poly-

brominated biphenyls (PBB), and polybrominated diphenylethers (PBDE) in electrical

and electronic equipment put on the market after 1 July 2006.

Materials usage information on Nokia Siemens Networks Electronic Information

Products imported or sold in the Peoples Republic of China

FlexiPacket Radio complies with the Chinese standard SJ/T 11364-2006 on the restric-

tion of the use of certain hazardous substances in electrical and electronic equipment.

The standard applies to the use of lead, mercury, cadmium, hexavalent chromium, poly-

brominated biphenyls (PBB), and polybrominated diphenyl ethers (PBDE) in electricaland electronic equipment put on the market after 1 March 2007.

Issue Issue date Remarks

1 October 2009 1st version

2 March 2010 The Alarm menu has been changed

Table 3 History of changes


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TroubleshootPreface

1.7 Safety instructions

In this paragraph are indicated all the safety rules and the precautionary measures to

follow while carrying out operations on the equipment in order to prevent injuries to per-

sonnel and/or damages to the equipment components.

PLEASE READ THESE SAFETY PRECAUTIONS!

1.7.1 RF Energy Health Hazard

This symbol indicates a risk of personal injury due to radio frequency exposure.

The radio equipment described in this guide uses radio frequency transmitters.

No one shall be allowed to come in the close proximity of the antenna's front while the

transmitter is operating. The antenna will be professionally installed on the outdoor per-

manent fix-mounted structures in order to keep it separate from any other antenna and

from everybody else.

1.7.2 Protection against Lightning

Article 810 of the US National Electric Department of Energy Handbook 1996 specifies

that radio and television lead-in cables must have adequate surge protection at or near

the point of entry to the building. The code specifies that any shielded cable from an

external antenna must have the shield directly connected to a 10 AWG wire that

connects to the building ground electrode.

!WARNING!

RF Energy Exposure Limits and Applicable Rules for 6-38 GHz. It is recommended thatfor each radio equipment deployment site the radio equipment operator refers to the RF

exposure rules and precaution for each frequency band and to all other applicable rules

and precautions with respect to transmitters, facilities, and operations that may affect

the environment due to the RF emissions.

Appropriate warning signs must be properly placed and affixed at the equipment site and

access entries.


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Do not turn on power before reading product documentation. This device has a -48 VDC

direct current input.

1.7.3 Protection from RF BurnsIt is dangerous to stare into or stand in front of an active antenna aperture. Do not stand

in front of or look into an antenna without first ensuring that the associated transmitter

or transmitters are switched off. Do not stare into the waveguide port of an ODU (if appli-

cable) when the radio is active.

1.7.4 Warning Turn off all power before servicing

!WARNING!

Turn off all power before servicing.


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TroubleshootOverview

2 OverviewThe Troubleshooting Manual gives information and procedures to restore the equipment

to its normal operating conditions after it has been detected a problem.


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Troubleshoot Troubleshooting

3 TroubleshootingThe troubleshooting is performed by using the LCT with the information given in the

Alarm menu, as shown in Figure 2.

Figure 2 Alarm display

Functional Alarms Alarm description Most probable

cause

Action

GbE Port

Operational

Status

Ethernet interface

problem or cable

problem

Cable problem Check the Ethernet

cable

Radio Port

Operational

Status

No RF Rx signal RF path problem Verify: RF path

clear, antenna

aligned and no

existing fading

problems

Time Server Time Server

missing

The Time Server

has been config-

ured, but it ismissing

Check the Time

Server

Synchronization Alarm in the PLL

circuit (synchroni-

zation problem)

Failure in the Flexi-

Packet Radio syn-

chronization

circuits

Replace the Flexi-

Packet Radio

Table 4 Functional Alarms - Troubleshooting


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TroubleshootTroubleshooting

OAM RDI

(only in 1+1)

Communication

problem betweenthe two FlexiPacket

Radios

Connection

problem with theFlexiPacket Hub

(the FlexiPacket

Radio receives

messages from the

FlexiPacket Hub,

but the FlexiPacket

Hub does not

receives messages

from the Flexi-

Packet Radio)

Check the connec-

tivity between Flexi-Packet Radio and

FlexiPacket Hub

Whole System

Alarms

Alarm description Most probable

cause

Action

Power Supply

Failure

Failure in the

internal DC/DC

Converter

Failure in the Flexi-

Packet Radio

DC/DC Converter

Replace the Flexi-

Packet Radio

System Failure FlexiPacket Radio

failure (the Flexi-

Packet Radio is outof service; the RF

Transmitter is

squelched)

Internal failure in

the FlexiPacket

Radio

Replace the Flexi-

Packet Radio

LPG Cfg Error

(only in 1+1 config-

uration)

Link Protection

Group configuration

error

Different configura-

tion in the two Flex-

iPacket Radios

Change the config-

uration of one Flexi-

Packet Radio to

have the same con-

figuration of the

second Flexi-

Packet Radio

LPG Failure (only

in 1+1 configuration

Link Protection

Group Failure



iPacket Radios



iPacket Radios

Click on the LPG

Failure Details

button. The screen

in Figure 3 appear

Table 5 Whole System Alarms - Troubleshooting

Functional Alarms Alarm description Most probable

cause

Action

Table 4 Functional Alarms - Troubleshooting (Cont.)


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Troubleshoot Troubleshooting

Figure 3 LPG Failure Details

Software Alarms Most probable cause Action

E-CCM Cfg Error Configuration problem.

The two FlexiPacket Radioshave a different configuration

Change the configuration of

one FlexiPacket Radio to havethe same configuration of the

second FlexiPacket Radio

P-CCM Cfg Error Configuration problem.

The two FlexiPacket Radios

have a different configuration

Change the configuration of

one FlexiPacket Radio to have

the same configuration of the

second FlexiPacket Radio

Table 6 Software Alarms - Troubleshooting


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I 2 I d t M h 2010

TroubleshootFlexiPacket Radio replacement

4 FlexiPacket Radio replacementThis paragraph illustrates the procedure to follow when having to replace the faulty Flex-

iPacket Radio from the supporting framework fastened to the mast (independent

antenna configuration) or from the antenna (integrated antenna configuration).

Steps

1 Power off the FlexiPacket Radio.2 Pull out the Ethernet cable and the Power Supply cable, if any.3 Disconnect the ground.4 Disconnect the RF waveguide.5 Unhook the four hooks on the FlexiPacket Radio.6 Lift the FlexiPacket Radio, so as to free it from the hooks on the support, and remove

it.7 Install the FlexiPacket Radio spare part.8 Hook the four hooks.9 Connect the RF waveguide.10 Connect the ground.11 Connect the Ethernet cable and the Power supply cable, if any.12 Power on the FlexiPacket Radio.13 Connect the LCT.14

Configure the FlexiPacket Radio with the same configuration of the faulty Flexi-Packet Radio (refer to the Commissioning manual).

If a backup file has been saved, this file can be used to restore the configuration

(refer to the Operate and Maintain manual).

15 Enter menu Alarms and verify that no alarm is active.

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