G0vernment Service delivery to citizen through CSC

Mission Mode Projects

Employment Exchange

ePanchayat

Agriculture

Health

Education

PDS

CCTNSMunicipalities

Treasuries

Commercial Taxes

e-District

Road

Transport

NLRMP

Pensions

Banking

Posts

Passport

UID

MCA21IVFRT

Insurance

Income Tax

e- Office

Central Excise

NSDG

India Portal

EDI

e-Proc

e-Courts

e-Biz

CSC

INTEGRATED MMPs

CENTRAL MMPs

STATE MMPs

31 Mission Mode Projects divided into:

10 Central MMPs

14 State MMPs

7 Integrated MMPs

MMPs projects aim at achieving the

following:

Improve efficiency of internal

functions of the Govt.

dept./ministries

Improve efficiency, transparency

and effectiveness of G2G, G2B,

G2C services provided by the

various government

departments/ministries

“Make all Government services accessible to the common man in his locality, through common service delivery

outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realize the basic

needs of the common man“ – NeGP Visison

Common Service Centre Scheme

3

CSC is the front-end online service delivery points for Government, private and social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-India basis.

Government of India under NeGP

(National eGovernance Plan

program proposed to setup 1 lakhs

Common Services Centers (CSC)

in rural parts across the country in

PPP mode

NeGP envisions “web-enabled

Anytime, Anywhere access” to

information and services in rural

India, through three infrastructure

pillars

CSC ecosystem is world’s largest

network of telecentres

STATE DATA CENTRE

STATE WIDE AREA NETWORK (SWAN)

THREE INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN

COMMON SERVICE CENTRES (CSC)

Common Service Centre Ecosystem

Common Service Centre

5

Develop a platform to enable Government, private and social organizations to integrate social & commercial goals for benefit of the rural citizens

Benefits of Common Service Centres

6

COMMON SERVICE CENTRES

Delivering government services in urban/rural areas by establishing closer links between Government & Citizens

BENEFITS TO CITIZENS BENEFITS TO

Government / Centres

Delivering essential government services such as PAN Card, Election ID, UID etc.

Timely delivery of critical information & services through structured system to manage issues of health, Education etc…

Greater exposure to other products and services offered through the centre. For example, greater awareness of students about the courses offered through the centres

Create new/ additional revenue stream for the centre. As the services are rolled out on commission per transaction basis

Increase administrative efficiency and provide cost-effective access to Government Services

Govt. Service Delivery Mechanism

7

CITIZENS CAN ACCESS ELECT SERVICES

THROUGH INTERNET

RURAL/ URBAN USER THROUGH CSC Centres

INTERNET

COMMON SERVICE CENTRES (CSC)

STATE DATA CENTRE

SHQ Collector’s Office

Tehsil / Taluks

APPLICATION LAYER

REGISTRATION

TRANSPORT

MUNICIPALITIES . . . . . . .

UIDAI

STATE WIDE AREA NETWORK (SWAN)

GOVERNMENT DEPARTMENTS AND MINISTRIES

(including Sub-ordinate offices)

ST

AT

E

PO

RT

AL

System Hierarchy of CSC State

Zone

District

Block

CSC CSC

Village Village

Citizens Citizens

District

Zone

District

Block

CSC CSC

Village Village

Citizens Citizens

District

Various G2C, B2C services

Approx 200 CSC

Approx 20 CSC

Covers approx 5 – 6 villages

72 Zones

SN Division District SCA

OMT

Registered

Wallet April

2015

Wallet Sept

2015

Active CSC

April 2015

Active CSC

Sept 2015

1 Palamu Garhwa AID 196 195 196 182 196

2 Palamu Latehar AID 117 85 99 61 80

3 Palamu Palamu AID 277 243 268 113 202

AID Sub Total 590 523 563 356 478

4 Dumka Deoghar BASIX 212 166 175 156 171

5 Dumka Dumka BASIX 223 163 174 121 169

6 Dumka Godda BASIX 192 165 176 134 171

7 Dumka Jamtara BASIX 115 110 111 98 102

8 Dumka Pakur BASIX 126 89 101 73 91

9 Dumka Sahebganj BASIX 155 121 137 110 126

BASIX Sub Total 1023 814 874 692 830

10 Hazaribagh Bokaro UTL 255 192 205 179 198

11 Hazaribagh Chatra UTL 154 80 114 72 106

12 Hazaribagh Dhanbad UTL 395 242 276 227 262

13 Hazaribagh Giridih UTL 364 251 284 238 272

14 Hazaribagh Hazaribagh UTL 266 179 236 169 216

15 Hazaribagh Koderma UTL 123 94 105 89 103

16 Hazaribagh Ramgarh UTL 149 139 143 124 133

17 Kolhan E Singhbhum UTL 238 64 141 44 110

18 Kolhan Saraikela K UTL 140 54 104 31 92

19 Kolhan W Singhbhum UTL 220 113 134 104 123

20 Ranchi Gumla UTL 170 114 134 102 116

21 Ranchi Khunti UTL 94 60 65 45 52

22 Ranchi Lohardaga UTL 70 57 60 36 38

23 Ranchi Ranchi UTL 339 293 303 256 270

24 Ranchi Simdega UTL 103 79 89 69 75

UTL Sub Total 3080 2011 2393 1785 2166

Grand Total 4693 3348 3830 2833 3474

CSC Roll out – District wise - Jharkhand

CSC Transaction Analysis

1. Connectivity - If the connectivity is poor then only low bandwidth services, i.e- recharge, form submission etc services are given and if the connectivity is good than all kind of services including banking, e-KYC, telemedicine etc are given. 2. Entrepreneurship skills and training - If the connectivity is from moderate to good condition then entrepreneurship of VLEs comes into picture. The no. of transacting VLEs (mainly from 1000 to 5000) transactions, which is 681 and just got doubled from the previous category of (500 to 1000 Transactions) shows the repeated no. of G2C services, like e-Nagrik, e-District etc. With the help of training their skills can get enhanced and they can become consistently good performing VLEs and can enter into the category of (5000 to 10000 transactions) category. 3.Area of operation - In large volume G2C services, this plays a vital role, as the VLEs, falling under (5000 to 20000) category, mostly (more than 60%) are from urban area or block level CSCs. As the population in these areas is good as well as connectivity. 4. Quality of services - There are many CSCs, mostly in rural areas, which do less no. of transactions, but the transactional value is high as well as mainly focuses for social purposes. For example, in e-Inclusion ST beneficiary project, 80% of VLEs are from rural area and most of them have trained 100 to 200 students and conducted their exams. 5. Camp mode services - There are many services like UID, Govt. schemes, etc, which a VLE does by organizing camps. These services have options like offline entry and then uploading the data through connectivity. Many VLEs, who does not have good connectivity, they prefer to give these services as the time span is short, location is of mobile type and their expectation is good earning.

Poor Medium Good Connectivity

High Low

Population

3 D - CSC Service Mapping Diagram

Telemedicine

Telemedicine

UID

UID

Data Entry Mobile Recharge

Reason of inactiveness of most of the CSCs: Low Entrepreneurship skills, poor connectivity and lack of monitoring

RAP and BC

Govt. Schemes

NDLM

E-KYC

VC on Agri Consultation

CSC SERVICES

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E-District Service Service Plus Election Commission of India (EC)

Services Unique identification Authority of

India (UIDAI) Services Passport Services Banking Correspondent (9 banks) Apna Dhan Health Care Services (ATHS) DISHA IAP E-Inclusion NABARD Financial Literacy E Return Filing Service Digital locker UWIN Service IHHL Service Online FIR

Data Card Recharge DTH Recharge CSC Bazaar – e commerce/shopping service Mobile Bill Payments Mobile Recharge Entertainment E learning

Government To Citizen (G2C) Services

Business To Customer (B2C) Services

JHAR SEWA

(SERVICE ONLINE + E-DISTRICT + RTGSA) 54 SERVICES

INCLUDING CASTE INCOME BIRTH DEATH AND RESIDENCE CERTIFICATES

85 LACS CERTIFICATES GENERATED IN LAST FIVE YEARS THROUGH CSC

CSC National Portal for Services

15

A National Portal for CSC Scheme www.apna.csc.gov.in has been developed to streamline and standardize service delivery through CSC network

Unique Identification (UID) Services Authority of India (UIDAI)

CSC Mandate by UIDAI

17

Aadhaar enrolment eAadhaar Printing Demographic Data Update Biometric Data Update Database Seeding Best Finger Detection Authentication User Agency Authentication Service Agency Child Enrollment

Project Mandate

VLE to earn about RS. 30,000+ per month from Aadhaar enrolment

Infrastructure Required?

Biometrics Devices Finger Print Scanner Iris Webcam

Non-Biometrics Devices Computer (Laptop) , MF Printer, UPS,Universal Serial Bus (USB) Hub, Focus Light, Electrical Power Backup, Storage Devices (CD/DVD/Pen Drive),

Election Commission of India Services

Election Commission Services

19

Addition of name in the electoral rolls

Deletion of name in the electoral rolls

Modification of name / other details in the electoral rolls

Transposition of name in the electoral rolls

Printing of EPIC card in color

Printing of Electoral roll ( Per Page)

Search Services

Registration of complaint

Issue of Replacement of Elector’s Photo Identity Card (EPIC)

Revenue for CSC Centres

Election Commission Services

20

What is the infrastructure Required for providing these services?

PC(s) or Laptops Internet Connectivity UPS (Optional) Printer

Financial Inclusion

Financial Inclusion

22

Scope of Services

Agreement with 32 Public sector banks Enrollment of customers, including collection of biometric and

other details, provide card (ID Card, Debit, Card, Credit Card, PIN) Provide transaction facility Deposit of money in an account with a bank Withdrawal of money from an account with a bank Remittances from an account with a bank to an account with

the same Balance Enquiry and issue Receipts/ Statement of Accounts. Disbursal of credit facilities to borrowers involving small

amounts strictly as per the instructions of the Bank Apna Dhan Service at NPCI platform

Digital Literacy Financial Literacy Educational Services

Education Services

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Scope of Services

CSCs to become NIOS Facilitation Centers

NIELIT Facilitation Centers

National Digital Literacy Mission

Women empowerment through e literacy

Use of CSCs for Adult Literacy

Use of CSCs for promoting Investor Awareness and Financial Literacy

E-Inclusion: IT Training for Rural ST Beneficiaries

SN

District No of CSC

registered

Students

approved

Training

completed

1 Deoghar 6 267 267

2 Godda 55 633 633

3 Pakur 28 717 717

4 Sahebganj 26 2793 2793

Total 115 4410 4410

Completed

DISHA Scheme in Jharkhand

1.61 Lacs students registered, 1.32 Lacs student trained and 49000 students passed the exam

Financial and Legal Literacy Project

Registered VLEs Registration of Beneficiaries done

490 15620

Registered VLEs Registration of Beneficiaries done

70 1657

NABARD STATUS - COMPLETED

INVESTORS AWARENESS PROJECT - COMPLETED

LEGAL LITERACY - COMPLETED Registered VLEs Registration of Beneficiaries done

40 2540

Cyber Gram Yojana

CYBER GRAM PROPOSAL IS PENDING FOR APPROVAL FROM CM

SN District

Madarsha Students Count

Aided Non- Aided Aided Non- Aided

1 Pakur 26 40 4120 4670

2 Sahibganj 43 72 4365 5430

3 Jamtara 11 NA 907 NA

4 Deoghar 6 12 1148 1200

5 Dhanbad 3 34 258 2200

6 Dumka 5 30 1665 3784

7 Garhwa 1 NA 112 NA

8 Giridih 1 6 52 600

9 Godda 67 90 3245 5500

10 Gumla 1 1 154 132

11 Hazaribagh 16 64 353 4230

12 Khunti 5 NA 181 NA

13 Lohardaga 1 12 366 1300

14 Ranchi 2 18 290 3870

15 Simdega 2 NA 150 NA

Total 190 379 17366 32916

Health Services

Tele-Medicine Service

30

Telemedicine in action

31

The Process

The Process

CSC

• निकटतम CSC केन्द्र पर जाए ँ

• रोगी की जािकारी VLE द्वारा एकत्रित

की जाती है और डॉक्टर के पास भेजी जाता है

APOLLO DOCTOR

• अपोलो चिककत्सक द्वारा रोगी - जािकारी प्राप्त करी जाती है|

• वीडडयो पर डॉक्टर रोगी से बात करते है|

Patient

• डॉक्टर वीडडयो पर रोगी के ललए

आवश्यक सलाह देते है|

• CSC कें र में भेजी गयी प्रप्रस्क्रिप्शि (दवा का पिाा )VLE द्वारा रोगी को दी जाती है

The Requirements

512 kbps Internet Speed

Web Camera

Headphone and MIC

Space for patient to sit and wait

What is Digital Locker: Initiative of Government of India, DeitY. Digital locker is a Dedicated personal storage space, linked to each resident’s Aadhaar number. It can be used to securely store e-documents, i.e; ID Proof, certificates, etc. How to create it: Only Aadhar number is required. Visit your nearest Pragya Kendra who will create your digital locker using OTP or fingerprint.

35

Birth certificate

PAN card

Driving license

BENEFITS: IT WILL MINIMIZE THE USE OF PHYSICAL DOCUMENTS AND WILL PROVIDE AUTHENTICITY OF THE E-DOCUMENTS. IT WILL ALSO PROVIDE SECURE ACCESS TO GOVT. ISSUED DOCUMENTS.

DIGITAL LOCKER

Enabling compute operations, security & control of data / records

Dynamic, relevant & accurate real-time data access to authorized users

Informed decision making, proactive governance, quick business decisions

Digitize India Platform

Platform Scalability

Citizen Rewards

Data Security & Control

DIP Credibility

DIP

Sign off

Scanning

Indexing metadata

Start Process Document

Receipt Content

Validation

Preparation of documents for

scanning

Restoration if required

Scanning with suitable scanners

QC of Images QC Passed

Renaming as per customer

specs

Indexing metadata as

per customer specs

Upload images / data

to server

De-preparation of

docs post scanning

Filing of papers in same file

Handover files back to

customer Receipt End Handover

N

Y

Scanning Workflow

Data Access

.jpg

Batch Shred based on Template

DIP Core

Shredder Snippet Store

Customer Metadata

Identification

Match Engine

Snip Data

Template Creation

Batch Shred

Answer

Output Bay

Crowd Sourcing Platform

Merger of Input Images Snippet XML with answer

Text

Skip

Reject

Image Ingest

Agency / Customer

Check & Shred again

If correct

DIP Core Workflow

Data Integration Support for output Documents

Scanning Support

Aadhaar Authentication Digital Platform

40

A digital online verification platform, to enable residents to prove their identity and for service providers to confirm that the residents are ‘who they say they are'

AUA Services

YES OR NO

Name, Gender DOB, Address, …

OTP

OTP Request

KUA Services

OTP

Authentication Ecosystem (Overview)

Aadhaar Holder

Auth

Server

Leased lines

ASA

ASA

ASA

ASA

ASA

AUA

AUA

UIDAI Data Centre

Sub-AUA

Authentication Devices

Name, Gender DOB, Address, …

YES OR

NO

Demographic Authentication

Biometric Authentication

Business To Customer Services (B2C)

E-Commerce Services

47

List of Services

Mobile Recharge DTH Recharge Dish TV E-charge Data Card Recharge My Bus ticket Booking Bill Payments Entertainment E- Learning

New services

New services

www.jofs.jhpolice.gov.in

Process involved: Currently UWIN work is started in: Ranchi – 15200 (E), 450 (P) Bokaro - 2300(E) Deoghar – 6200(E) Total – 23700 enrollment is completed

6000 IHHL application are filed through Urban CSCs

•Aadhar Seeding for NREGA - To be start, integration of eKYC

platform with NICs NREGA soft is completed and pilot of 30

beneficiaries is done.

•Babadham online ticketing – Babadham tickets can be booked

online

•Digital Locker Issuer – Land Record Department and JAC wants to

become issuer for digital locker.

•Digitize India Program – RMC, Land Record Department and

Ranchi University wants to digitize their documents

•Vision Centre – 15 vision centres will be setup in collaboration of

Aravinda Eye Care

Thank You…