GET MORE OUT OF YOUR TECHNOLOGY INVESTMENT. GET MORE OUT OF NOW.

Pricing, specifications, availability and terms of offers may change without notice. Taxes, fees, and shipping and handling charges are extra, and vary. Dell cannot be respon-sible for pricing or other errors, and reserves the right to cancel orders arising from such errors.

*The Rise of Dell Training & Certification, August 2004, an IDC White Paper sponsored by Dell.

© 2005, Dell Inc. All rights reserved. Dell, the Dell logo, PowerEdge, PowerConnect and PowerVault are trademarks or registered trademarks of Dell Inc. in the United Statesand other countries. Microsoft Windows, PowerPoint and Excel are registered trademarks of Microsoft Corporation. All other trademarks and trade names are the property oftheir respective owners.

One Source, One Solution.Reduce Downtime by 45%*.

YOU CAN IMPROVE PRODUCTIVITY AND THE RETURN ON YOUR TECHNOLOGY INVESTMENT WITH DELL.

IDC research* shows training can enhance skills that result in:

q Reduction in implementation time

q 35–45% reduction in scheduled and unscheduled downtime

q Less time to resolve user support issues

q 40% fewer user support requests

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Dell training programs build skills so your employees can useyour technology confidently and do their jobs efficiently. Delltraining also helps your IT staff expand skills that can lead tothe maximum uptime so critical to remaining competitive.

Whether you’re staging a large-scale migration or updatingyour office PCs, Dell can help you unlock the power of yourtechnology with comprehensive training for your employeesand expert training for your IT staff.

That means now your employees and IT staff can build bettertechnology skills to accelerate performance throughout yourcompany. It’s easy with Dell.

Accelerate performance throughout your business.It’s widely known that DellTM products are rated among the best. But even the best technology does not

create value simply by its deployment. How can you realize a higher return on your investment? Deploying

the right technology is a great start — knowing how to effectively implement, manage and use that

technology is crucial to ROI. The pressure to get more from your technology investment means there’s never

been a better time to give your employees the benefits of training from Dell.

DellTM Training Can Help You To:

• Ensure new technologies are up and running quickly

• Accelerate productivity • Decrease downtime• Reduce support costs• Improve the return on your investment• Remain competitive

Technology training that connects with your needs.Our methodical approach to training helps your business and employees get the exact training needed to achieveyour business goals, whether it’s to improve operational efficiency, increase productivity or decrease downtime.

Your unique needs direct Dell training programs. We listen to you, work with you and base training programs on an assessment of the specific requirements of your business. The result: Your training programs reflect yourbusiness needs.

In this way, Dell training programs help complete the circle of information from your back office to front officeenvironments, and help ensure that you get the most out of your technology investment.

Dell’s Methodical Approach to Training Helps Achieve Results.

We establish a clearunderstanding of thescope and objectives ofyour training solution,construct a detailed mapof recommendations andhelp you understand thecosts and benefits.

We work with you todesign the tailoredlearning path that bestapplies to your needsas an organization.

After training, your feed-back helps us design futurecourses and learning paths.You can also explore morelearning opportunities thatcan benefit your organization.

Our team implements thesolution — small orlarge — that best fitsyour needs. We manageall aspects for a stream-lined implementation.

ASSESS DESIGNPLAN

IMPLEMENT EVALUATE/MONITOR

Technology training that connects with your people.New technology rollouts and upgrades affect business users from finance to sales to marketing. Our training pro-grams can help ensure that your new technologies are easy to use and cost effective as soon as they roll out.

Easy-to-access online courses give those learning new applications or tools — like Microsoft® Office XP(PowerPoint, Excel, Access, and more), Adobe® Acrobat or wireless technology — an easy way to integratelearning into a busy schedule. You can also choose instructor-led training for hands-on, experienced-basedlearning at Dell or on-site.

Tap into the Powerof Dell Training

Dell’s portfolio of training options

helps improve productivity and the

return on your technology invest-

ment. Our product leadership and

direct business model give you the

following benefits:

ONE SOURCE:Dell is a global technology leader with a 20-year track record of stability and relia-bility. With Dell, it’s easy to get everythingyou need from one convenient source.

HIGH-QUALITY TRAINING:The reputation of Dell products and prod-uct components means Dell is a recog-nized technology expert. We use thisexpertise to develop and deliver valu-able, relevant training content.

FLEXIBLE LEARNING METHODS:We offer customizable online or instruc-tor-led training — or a combination ofboth. LearnDell.com offers the flexibilityto take courses anytime, anywhere andas many times as an individual wants.Instructor-led training occurs at Dell’sworld-class training center or your site.

EXPERIENCED TRAINERS:Dell instructors are skilled teachers withextensive IT knowledge and hands-ontraining experience in technology.

TECHNOLOGY FOCUS:Dell’s entire business focuses on helpingorganizations achieve a return on tech-nology investments — both financiallyand in terms of productivity.

CUSTOMIZABLE CONTENT:Dell can design a program or learningpath based on your organization’s uniquerequirements. After a needs assess-ment, we design a program or projectspecifically for your learners.

COMPETITIVE PRICE:Dell is known globally for its aggressiveprice points and for its commitment tooffering total value to customers

Technology training that connectswith your IT professionals.As an industry leader, Dell is a recognized technology expert. We usethis expertise to develop and deliver valuable, relevant training contentthat connects with the needs of your IT specialists.

Whether your IT professionals are tackling new technologies such asSANs or applications such as Active Directory, Oracle and Linux, Delloffers the training they need to be successful in their work.

Dell training programs offer the expertise your IT Professionals need toimplement, manage and support systems in your IT infrastructure. Theseprograms provide flexible online courses and instructor-led courses foradvanced hands-on training, as well as certification exams to demon-strate learning outcomes.

Dell professional training programs can take your IT specialists to thenext level of job performance — and deliver the multiple levels of com-petency needed in today’s competitive business environments.

We can help take your IT specialiststo the next level of job performance.

FOR A TRAINING PLAN RECOMMENDATION, CALL YOUR SALES REPRESENTATIVEOR YOUR TRAINING CONSULTANT, MARK MOELLER, TODAY. 512.656.4143 LEARNDELL.COM/CBG

TRAINING FOR EMPLOYEESMICROSOFT OFFICE CORPORATE STARTER PACKThis package consists of eight online courses that cover the most popular appli-cations within Microsoft Office 2003, including Microsoft Word, Excel,PowerPoint and Outlook.

COMPLETE PC TRAINING PACKAGE Get one-year unlimited access to over 375 courses on everything from basic PC skillsto business and personal development. Courses are categorized under PC Skills,Finance Management, Peripherals Productivity and Personal Development and includeMicrosoft Windows® XP, PowerPoint ®and Excel®, wireless networking and more.

DELL LEARNING SYSTEM (DLS)A complete solution for secure, simple and cost-effective e-Learning. Our DLS provides preloaded training software on a Dell PowerVault 745NNetwork Attached Storage (NAS) device. Your learners enjoy secure, engaging, multimedia, behind-the-firewall training. Four package choices giveyou the option to purchase the exact training you need. Includes an easy-to-navigate Learning Management System. Plug-and-play installation.

DLS Administrator Functions: Without leaving their desks, administratorscan control the dissemination of course material and student access to content as well as easily track, monitor and report on student progress.

TRAINING FOR IT PROFESSIONALSENTERPRISE APPLICATIONS TRAININGDell offers training and certifications on the enterprise applications you’recurrently using in your environment or planning to deploy. Delivered as e-Learning or at your site.

• Microsoft Training: Includes Microsoft 2000 and 2003 courses onsubjects such as: Exchange, Windows Server, Active Directory, SQLServer, .NET and Windows XP.

• Red Hat Linux Training: Includes regional and customer-site coursesfor Red Hat Enterprise Linux fundamentals, System Administrationand Networking and Security Administration.

DELL SERVER TRAINING Covers Dell PowerEdgeTM hardware, firmware, OS installation, configuration,local and remote management and troubleshooting. Dell delivers online andinstructor-led training paths for a variety of Dell Server topics:

• Dell PowerEdgeTM Server Training: Online courses that includeidentification, configuration and troubleshooting the DellPowerEdge server line.

• Understanding Dell Servers and Systems Management: Train atyour own pace, and learn the basics of PowerEdge System Components,System Setup, OpenManageTM, System Maintenance and much more.

• Dell Server Configuration: Help reduce implementation time withthis one-day instructor-led course. Designed for systems implementers,the course focuses on fundamentals of server system management.

• Dell Server Management: Learn to save time performing day-to-day systems administration tasks with this two-day instructor-ledtraining. Designed for systems administrators, the course focuseson Dell OpenManage.

DELL STORAGE TRAINING Provides expertise in implementing Dell storage into an existing IT infra-structure, including storage fundamentals and initial setup, configurationand management of Dell/EMC storage arrays, the advanced features ofDell/EMC SAN solutions such as SnapViewTM and MirrorViewTM, clusteringand performance management.

• Dell/EMC AX100 Technical Overview: Online, self-paced coursecovering AX100 features, functionality, basic installation and config-uration and troubleshooting.

• Understanding Dell Storage Networking Technologies Learn the basics of Dell Storage with this online course. The coursecovers storage architecture including Fiber Channel, RAID and clus-tering as well as the components and configuration of DellPowerVaultTM and Dell/EMC arrays.

• Backup and Recovery Fundamentals: Online course designed toteach new system administrators or entry-level backup specialistsbasic backup and recovery concepts and strategies for DellPowerVaultTM.

• Advanced Backup and Recovery on SAN: Help minimize down-time of mission-critical operations with this three-day instructor-ledcourse. Learn how to implement a complete backup solution incor-porating SAN using SnapView, VeritasTM Backup ExecTM orCommVault® Galaxy on Dell PowerVault.

• SAN Planning and Design: Two-day course helps experiencedsystem administrators, storage designers and managers, SAN archi-tects and IT buyers learn SAN principles that need to be consideredwhen working with Dell to plan and design SAN architectures.

• Implementing Dell Enterprise Storage SolutionsTwo-day instructor-led course designed to provide IT professionalswith the expertise necessary to implement Dell storage into anexisting IT infrastructure. This hands-on course covers SAN funda-mentals and initial setup, configuration and management ofDell/EMC storage arrays, focusing on the Dell/EMC CX series.

• Implementing Data Protection on Dell Storage: Three-dayinstructor-led training focusing on the optional software availableon the more advanced Dell/EMC CX series products. Includes theSANCopy, SnapView, MirrorView, Analyzer and Clustering onDell/EMC SAN solutions.

DELL NETWORKING TRAININGCovers fundamental and advanced networking techniques in instructor-ledformat. Features a robust lab environment equipped with DellPowerConnectTM 3300 and 6000 series switches. Enables Help Desk admin-istrators, technicians, and software developers to execute responsibilitiesbetter, understand how Internet technologies and equipment operate andhelp other computer users and network IT personnel.

DELL HARDWARE MAINTENANCE TRAINING One- and two-day courses that prepare service maintenance technicianswho need the knowledge and skills to provide maintenance on Dell desk-tops, workstations, portables or servers. Includes theory of operation; prop-er component removal and replacement procedures; operating system instal-lation and configuration; and hardware troubleshooting for the current lineof products.

IT EMPLOYEESAdvanced Technical Training, SystemAdministration Training and Basic IT Training

EMPLOYEES:Corporate Starter Packand Complete PC Courses

This is only a sampling of Dell’s training capabilities. For a recommended training plan, call your Sales

Representative or your Training Consultant, Mark Moeller, today. 512.656.4143

FOR A TRAINING PLAN RECOMMENDATION, CALL YOUR SALES REPRESENTATIVEOR YOUR TRAINING CONSULTANT, MARK MOELLER, TODAY. 512.656.4143 LEARNDELL.COM/CBG

ENLARGED LEGAL DISCLOSURE - FOR PROOFING ONLYDO NOT PRINT

Pricing, specifications, availability and terms of offers may change withoutnotice. Taxes, fees, and shipping and handling charges are extra, and vary.Dell cannot be responsible for pricing or other errors, and reserves the rightto cancel orders arising from such errors.

*The Rise of Dell Training & Certification, August 2004, an IDC White Papersponsored by Dell.

© 2005, Dell Inc. All rights reserved. Dell, the Dell logo, PowerEdge,PowerConnect and PowerVault are trademarks or registered trademarks ofDell Inc. in the United States and other countries. Microsoft Windows,PowerPoint and Excel are registered trademarks of Microsoft Corporation.All other trademarks and trade names are the property of their respectiveowners.