Government Without

Walls

@johnnewton, CTO, Alfrescoalfresco.com/govWashington, DC Monday, April 10, 2023

Agenda

• Alfresco Overview• Customer Profile in Government• The Walls of Government• Breaking Down Walls• What Business is Doing• An Open Government Plan• Alfresco 4 and Open Government

Technology touches everyone.

Everyone carries technology expectations

into the rest of the world.

Why do I feel so powerful as a consumer and so lame as a citizen?Photo source = http://www.flickr.com/photos/notionscapital/5225049493/

Large orgs

SMEs

Home office

Consumer

The flow of technology has reversed…

Setting in motion new forces…

Unleashing the Consumerization of IT

Courtesy of John Mancini – AIIM.org

So what do the most significant changes in technology have to do

with government?

Everything!

Government Walls of Resistance

• Walls around Participation• Walls around Your Building• Walls around Your PC• Walls around Innovation

and Collaboration• Walls around Information

and Content• Walls around Software• Walls around Decisions• Walls around Budget

Walls Around Data

Courtesy of John Mancini – AIIM.org

Walls Around Decisions

The single point of failure [in bureaucratic decision making] results not just from a lack of time or resources or technology. It goes much deeper than that. Simply put, professionals do not have a monopoly on information or expertise

Philip Tetlock, U. Penn in Expert Political Judgment, Winner of the Woodrow Wilson prize for best book on politics and government

Walls Around Employees

Walls Around Technology

Innovation is not emanating from Washington; instead, the practices of government are increasingly disconnected from technological innovation and the opportunity to realize greater citizen participation … failure lies in the unfamiliarity with technology displayed by many policy makers

Beth Simone Noveck, US Deputy CTO

Is there a way forward?

Mr. Obama!Tear down these walls!!!

The Power of the Crowd

“Diversity trumps ability” – this is a mathematical truth, not a feel-good mantra.

– Scott Page, University of Michigan in The Difference

The power of transparencyOpen source:

“Many eyes make all bugs shallow”

Government 2.0:“Many eyes make all pork visible”

Open Government is the evolution of Open SystemsOpen Standards &Open Source Tim O’Reilly

Open Government Directive“My Administration is committed to creating an unprecedented level of openness in government. We will work together to ensure the public trust and establish as system of transparency, public participation, and collaboration. Openness will strengthen our democracy and promote efficiency and effectiveness in government.”

PresidentBarack Obama,Jan 21, 2009

NASA’s Open Government Plan

“No one is an expert in Open Government. We are taking an experimental and scientific approach to Open Government. It will transform NASA into a more transparent, participatory, and collaborative Agency and ease our transition into a 21st century space program.”

What did NASA do right?• Policy: Working to make open source software development

more collaborative at NASA• Technology: Nebula cloud platform to share complex data sets

with external partners and public• Culture: A new Participatory Exploration Office for more public

participation• Targeted projects in staged, achievable goals measured in 3

months to 2 years and applaud success• Integrate security, records management, and random quality

check as basis of trust and guarantee public access• Leadership role in Data.gov• Constantly improve process in delivery of information and public

participation

And the benefits?

• Increase Agency transparency and accountability to external stakeholders

• Enable citizen participation in NASA's mission• Improve internal NASA collaboration and

innovation• Encourage partnerships that can create

economic opportunity• Institutionalize Open Government

philosophies and practices at NASA

The ultimate rationale may be financial

How are supposed to decide anything?!We have no clue what to cut!!!

The impetus has always been there

• Freedom of Information Act• Executive Order 12958 - a uniform system for

classifying, safeguarding, and declassifying national security information

• December 2009 Open Government Directive

So what are businesses doing?

• In Social Business Systems

• In the Cloud• On Mobile• In Content• What are the use

cases driving change?

Social Business Systems• 53% of large organizations• 61% use to increase collaboration

between and within teams• 31% using for better sharing:

competitor updates, technical solutions, etc.

• Tools (mostly content):– 58% concurrent editing or wiki– 55% staff-facing blogs– 54% departmental forums or

newsgroups– 42% bulletin boards– 28% activity streams

AIIM Survey conducted February 2011

Minion527 Verified☑@HenchGirl289 Meet me after work at Chilis?1 min ago

HenchGirl289@Minion527, you are my bff, but Dr. No has got me on duty again! #POW2 secs ago

Mobile Support• 92% of Fortune 1000 are testing

or deploying iPads –Tim Cook, Apple 10/4

• 22% providing mobile browser access to information portals

• 68% provide no browser or mobile access

• Slow migration a problem for 33% of largest orgs.

AIIM Survey conducted February 2011

Cloud クラウド• Gartner: Cloud is highest

CIO priority• 64% would consider using a

private cloud for ECM• 30% said public cloud is

possible in future• 6% currently using internal

corporate cloud• Set to double, but

outsourced corporate set to treble (particularly smaller orgs.)

AIIM Survey conducted February 2011

An Open Government Plan

• Content as Consumable Information• Socialize Content and Information• Integration into the platforms of participation• Cloud as a platform for G2Citizen and

G2Business collaboration• Mobile for direct citizen engagement• Open Source to pay for all this

The New Scenarios

Government to Business Collaboration

Public Information

Small & Medium Departments and Agencies

Outside Access

Content is at the Core of GovernmentEngagement

Participation

ExplanationCompliance

QualityExecution

Results

Content is the Conversation

…

Content is only becoming more important…

When Content Meets Social

What Does Social Content Management Mean Practically?

Integrate with Real-time

Communications

Target Knowledge

Worker

Consumer-like User Experience

Integrate to Social Business

Systems

Manage Social-rich Content

Publish and Monitor in Social

Channels

New User Experience

New UI and HTML5 enhancements give a consumer-like experience to enterprise content management.

Social Content Features• Follow influential users• Status updates – “what are you working on”• “Like” content & sort/search on popularity• Proactive & customized notifications• New activity feed & dashlets• Integration to Jive

Social Publishing to Social Channels

• Content + Status Updates

• Publish to Facebook, Twitter, LinkedIn & YouTube right from Alfresco– Extendable to other channels (i.e. Slideshare)

• Social becomes part of content workflow• Track publishing history

JSR-168RESTful

APICMIS

CMIS/APIs

CMIS

DocLib portlet allows Alfresco Share to show-up in Liferay or JBoss Portal with SSO

Coming soon!Publish and synch docs between Jive & Alfresco

Low-cost, integrated DMRecords Mgmt MS Office® Integration

Manage & retain content and handle workflows in Alfresco - then, publish to Drupal

Technology preview in 3.4Check-out docs to Google Docs for realtime doc collaboration

Alfresco Platform

Social Content Integrations

This is a Cloud…

36

A Hybrid Cloud Solution andContent “Osmosis”

In the Cloud On Premise or Private Cloud

Synchronization

On PremisePublic Cloud

New Use Cases Across 100% of your Content

Multi-tenancy is the secret

• Deploy on public clouds

• “Rent” out utilization

• Share secure resources

• Quiesce resources when not used

• Provide a “Freemium” service Credit: ZDNet, Michael Krigsman,

The Importance of multi-tenancy

A Cloud Connected Hub for your Content

The New Users of Content

Professional Services Travelling Execs

Inspection Healthcare

Field Employees

Secret Agents

Mobile Everything…

Cook, Dine, Snack

TabletDine or ConsumeContent

LaptopCook and Prepare the documents

MobileSnack on Info

Tablet as the New Workplace

Alfresco’s Mobile Strategy• The right content to the right person on the right device• Devices controlled by users, content access controlled by company• Apps controlled by users and/or company, depending on security

needs• Emphasize Tablet as the New Workplace

PLATFORMA robust, secure

contentmanagement platform

APPSAlfresco apps

for easy access to content & collaboration

features; open source apps for customization

OPEN STANDARDSTo provide app choice –

WebDAV & CMIS

+ +Alfresco EnterpriseAlfresco Team

Open Source Model is Powerful

Customer

Developer

PartnerMarketer

Tester

MgmtSupportEngineer

Internet-Based

Community

BloggerCode

Open

DeveloperDevelopment(Bugs)

ProductMgmt

Support

Sales

MarketingAccounts

Reception

QA

CustomerCustomerCustomer

PartnerPartner

Partner

Media

Shipping

Closed

Forrester: A large US financial services company saves $450k

Risk-adjusted ROI of 53% with payback in 10 months

Citizen Developers

I pledge to build cool applications in

my spare time using only the

Cloud and some JavaScript code!

Content as a Service

Open Source Records ManagementOne-tenth the Cost

• First ...– 5015.2 Certified Open Source Solution– CMIS-enabled RM Solution

• Designed for ‘Ease of Use’ – Rules processing for auto-filing,

metadata collection and rendition generation

• Access from – Web (In RM Site or from other Share Sites)– Email – IMAP Support– CIFS – Shared Network DriveSupporting Governance,

Retention, Compliance and Access

Opportunities

• Improved decision making• Open Innovation• Lower cost of acquisition• Improved service• Not a “gotcha” reason• Adjust to new budget realities

Alfresco is the largest open source content management company in the world.

3 million+ downloads2500+ customers from 55+ countries250+ global channel partners24 consecutive quarters of revenue growthfounded in 2005

Maidenhead, UK Global Headquarters Atlanta, US Headquarters

Government is our largest business• 30% of Revenue and our

Open Source Community• Federal, Central, State,

Regional, Local• Approximately 600

government customers• 50/50 split US and

Europe• Administration,

legislation, finance and education

Alfresco Directions

• Alfresco 4 is ready and socially connected• Alfresco Cloud opens new opportunities• Mobile and Tablet are the new workplace• Integrating content with you, your devices and

your whole world to do great work is our mission

Thank Youalfresco.com/gov