graymatter - airport techinical monitoring platform

© 2013 GrayMatter All Rights Reserved

Airport Technical Monitoring -Solution by GrayMatter

© 2013 GrayMatter All Rights Reserved 2

• High dependencies on many Vendors for almost all critical operations, Usually 10-25 vendors involved in core business operations

• SLAs are not standard as each Vendor provide verity of different services

• Over a course of time IT&M department, starts working as a support point of contact for all these vendors, without having actual control.

• In many cases IT&M department comes to know about the issues very late or not at all, and often when the substantial loss in done

• Many System exist to follow up SLAs and Processes but NO quick Alerts and Visibility, to enable IT&M department to take corrective and preventive actions

Challenges.. 1


• Too many Interconnected system makes it more hard to point out a problem source

• In case of any incident IT&M department is usually in "Ping Pong" state until critical SLAs are breached or come to a critical level

• This causes substantial decrease in PAX experience, Airlines Operations, Operational efficiency and overall profitability

• Lack of any comprehensive system to provide an overview of all airport systems

• Lack of KPIs that provide a measurable indication about growth or deterioration in efficiency of a system or vendor

• Data exists but information is not available to top Management in an efficient manner, limiting their ability to find a futuristic preventive solutions; aligned to overall IT&M road map.

Challenges..2

© 2013 GrayMatter All Rights Reserved

Airport Technical Monitoring -Solution Overview


Solution Overview ..1

• Based on IWA(Information/Warning/Alerts) data, most of it readily available in various system's logs, SNMP traps, databases, web services, via API calls.. Majority of data exists

• Real-time Health information of all servers and services

• Provides visibility of all Airport technical systems; consolidated at one single dashboard, includes – Availability Information

– Health Information

– Interconnectivity

– Internal IWA data

• Structured overview classification to provide a more meaningful and helpful operational system's classification

• Unique AnSy Framework - Analyze and Synthesize framework all in one screen

• Pre-bundled reports, configurable alerts and warnings


Solution Overview ..2

• Unified platform to monitor all systems and vendors

• Visibility across all Operational systems that effect business

• Covers all systems of airport; Logically grouped into – Operational System(AODB, AMS, BRS, BHS,VDGS, GOS, ..)

– Operational Message Systems(SITATEX, AFTN, ..)

– PAX Information Systems(FIDS, DESK, IVRS, IPTV, PAS, ..)

– Common User Systems(CUPPS, CUTE, CUSS,..)

– Commercial & Finance(ERP, BILLING, POS, ..)

– Technical Systems(Master Clock, ToIP, NETWORK, DOMAIN CONTROLLER, AD, ..)

– Security Systems(CCTV, PIACS, ..)

– Maintenance Systems(BMS, SAP INFRA , RMS, LMS, ...)

• Ability to Drill down to lowest level of Alert, Warning & Information, Drill through to all interconnected systems

• Plugin modules for Predictive Analysis, Big Data-Hadoop clusters


Solution Screenshots.. Overall System Health

Overall System Overview

Logical group Health

System's Health

Interconnected Systems


Solution Screenshots.. Specific System Health

Specific System's Health

Last 7 days history with Drill down

List of all servers and their Health of the

current system

List of all services and their health

running on any particular server

Details of all IWA data


Solution Screenshots.. Advanced Analytics

Advance analytic screen to analyze historical data, allows user to create adhoc reports

with slice and dice, cross tab feature, with advance charting capabilities


Thank You

[email protected]

graymatter - airport techinical monitoring platform

Documents

systems of airport

airport technical systems

airport systems lack

warning information

operational efficiency

vendor data

vendors visibility

various systems logs