handbook - xfinity

Your guide to XFINITY services for your residents

XFINITY TV XFINITY Internet XFINITY Voice XFINITY Home

H a n d b o o k

© 2016 Comcast. All rights reserved.JULY 2016

Introduction ...................................................................................1

New features ...............................................................................2

XFINITY X1 .....................................................................................4

- X1 Bilingual Experience .....................................................8

Products & Services

- XFINITY TV .................................................................................9

- Sports ..........................................................................................10

- XFINITY TV packages........................................................13

- XFINITY TV Latino packages ........................................14

- XFINITY TV channels .........................................................15

- XFINITY Internet ...................................................................16

- XFINITY WiFi ..........................................................................18

- XFINITY apps ..........................................................................19

- XFINITY vs. the competition .........................................20

- XFINITY Voice .......................................................................22

- XFINITY Voice calling plans ..........................................24

- XFINITY Home ......................................................................25

- XFINITY Movers Edge ......................................................28

- Refer-A-Friend ......................................................................29

- XFINITY Self-Service .........................................................30

Quick reference tips – X1 ...............................................31

- Get to know your way around the main menu......31

- Navigating the on-screen guide ................................32

- Using the X1 Voice Remote ...........................................33

- How to change the language on X1 .........................34

- How to access Kids Zone ...............................................34

- Kids Zone settings .............................................................34

- Accessing the On Demand menu .............................35

- Recording a program with X1 ...................................... 37

Quick reference tips – standard

TV box and other account information..............38

- Channel lineup and on-screen guide .....................38

- Remote control programming ....................................39

- Accessing XFINITY On Demand ................................40

- Managing the XFINITY DVR ..........................................41

- Accessing XFINITY voicemail ......................................43

- Setting up XFINITY username and password ...44

- Accessing comcast.net email .....................................45

- XFINITY alerts .......................................................................46

- Troubleshooting connectivity issues....................... 47

- View bill online and payment/billing options ..........50

Contents

Restrictions apply. Not available in all areas. Services and features vary based on service level and are subject to change.

To order services, visit xfinity.comTo print a copy of this page, visit xfinity.com/CommunitiesHandbook

A better entertainment experience. From our community to yours.

It’s all right here in the following pages. From new features to troubleshooting and how-tos, this handy guide from XFINITY Communities will make answering your residents’ questions about XFINITY services a breeze.

More entertainment and more ways to enjoy it. We’re always innovating to provide our customers with new ways to enjoy their favorite entertainment on any device, in any location. We’re really excited about the new X1 Voice Remote and Kids Zone. These and other new features are highlighted on the next page.

We’re transforming our customer support. For you and your residents. Better entertainment. Better service. They’re not just words we say, but a commitment to provide better entertainment and service to your residents.

That’s why we don’t stop at 24/7 customer support. We’ve teamed up with The UPS Store to offer convenient equipment returns at more than 4,500 stores. We’ve made the XFINITY My Account app available on X1. We’re growing our Social Care team. All part of a multi-year customer experience transformation.

We want to provide an outstanding experience for your residents. And we’re backing that up with a stronger, more personalized focus on your property. So we’ve introduced dedicated Community Account Representatives — proactive, reliable and devoted to helping you and your community. And when your residents love that experience, we all win.

1

Restrictions apply. Not available in all areas. Services and features vary based on service level and are subject to change.

2

We’re not heading into the future, we’re making it.“What’s new” isn’t just a friendly greeting, it’s what we do.

We’re always innovating to provide customers with more cool features that enhance the way they enjoy their favorite entertainment. Take a look at the newest XFINITY X1 features we’re excited to share with our customers.

Kids Zone. Where kids rule.

Customize Kids Zone with age filters, themes, networks and more to let children easily and safely navigate age-appropriate shows without supervision.

Bilingual? So is your TV.

From the channel guide to the system settings, now residents can navigate the main menu in English or Spanish using this bilingual TV entertainment experience.

Say it. See it.

The X1 Voice Remote makes it easy to find what you want faster. Residents can use voice commands to change channels, search for shows, get recommendations, and more.

New Features

3To order services, visit xfinity.com

To print a copy of this page, visit xfinity.com/CommunitiesHandbook

USA

Canada

Mexico

China

South Korea

Singapore

HongKong

India Puerto Rico

U.S. Virgin Islands

American Samoa

Guam & NorthernMariana Islands

Call more countries than ever at no extra cost with XFINITY Voice Unlimited.

Say hello in more languages and save money. XFINITY Voice Unlimited service now includes international calling to over half the world.

New Features

Never miss a moment.

With the XFINITY Share app, your residents with X1 can live stream video from their mobile phones directly to their TV, making it simple to share events with family and friends. Available in Spanish, too.

Restrictions apply. Receiving shared content to your TV limited to X1 customers with a DVR-compatible TV boxes.

Service (including 911/emergency devices) may not function after an extended power outage.

4 XFINITY Communities Handbook

A match made in entertainment heaven. Your residents and XFINITY X1. X1 brings together the entertainment your residents want for an interactive TV experience like no other – on all their screens, all the time. We’re talking about thousands of On Demand titles, tons of preloaded kids programming and a sports app that turns your TV into a scoreboard! Plus browse recommended TV shows and movies just for you. X1 will change the way you experience TV.

XFINITY X1



XFINITY X1

X1 will change the way your residents experience TV.It’s the simplest, fastest, most complete way to access all their entertainment on all their screens.

XFINITY On Demand

Enjoy the ultimate entertainment library. Your residents can enjoy the best selection of current TV shows and hit movies – instantly. Plus, with X1, residents can easily browse through neatly organized categories like Kids, Friday Night Shows, Free Only, Networks and more. Finding a go-to show or new favorite is easy!

Top 100 Shows

It’s easy for residents to watch the hottest shows. That’s because the latest episodes of the top 100 shows are preloaded and ready to watch. They can also discover new favorites to add to their lineup with personalized recommendations based on what they like to watch.

Last 9

Finding recently watched shows just got easier.Residents can see their last-watched 9 shows and channels with the touch of a button. So it’s simple to pick up on a show they watched earlier.

Availability of top 100 shows varies based on service level.


Share app

See life’s moments on a bigger screen. With the Share app, your residents can live stream and share photos or videos with family and friends.

XFINITY X1

Smart search

Find shows faster, watch ’em sooner. Residents can use their remote to type in the first few letters of a title, genre or actor to get results across live TV, XFINITY On Demand and their X1 DVR.

Did you know?

If you say it, the X1 Voice Remote will find it.

With the X1 Voice Remote, your residents can use hundreds of voice commands to change channels, search for shows and find recommendations without lifting a finger. Available in English or Spanish.

Try it out!

“Watch CNN”“Find comedies”“Show me football movies”

Restrictions apply. Receiving shared content to your TV limited to X1 customers with a DVR-compatible TV boxes.



Kids ZoneExplore our customized guide designed specifically for kids. Kids Zone is a great way to let your residents’ kids take control of the remote. Kids can safely browse age-appropriate content while tuning into their favorite shows, movies and even characters.

X1 Cloud DVR

Save more shows and take them to go. Watch and record up to 6 shows at the same time. Store hundreds of programs and start a show in one room and pick it up in another. Best of all, your residents with X1 can watch their entire DVR library from anywhere with the XFINITY TV app.

XFINITY TV app

Stream your entire channel lineup at home and more than 90 networks live from anywhere. Plus, your residents can watch many of their XFINITY On Demand favorites and all of their DVR shows on the go. With the XFINITY TV app, they can even download episodes or movies to their mobile device to watch offline, whenever they like.

Apps on your TV

X1 offers apps right on your TV. Check weather and traffic, listen to music on Pandora® and more. Your residents can even use the X1 Sports app to track multiple games at once and check the latest scores and standings, all while watching another game.

Live streaming of pay-per-view and music choice channels not available on mobile devices. Standard data charges apply to app download and usage. Check with your carrier.

XFINITY X1

Property Brothers available on the XFINITY TV app


Learn more at xfinity.com/Tuidioma.

XFINITY X1

Only XFINITY gives you a bilingual one-of-a-kind interactive TV experience.

Now the features your residents enjoy from X1, like smart search, personalized recommendations, movie summaries and actor bios, are available in English or Spanish. It’s their choice.

Did you know?



Comedy. Drama. Romance. We’ve got something for everyone.

Even if your residents don’t have X1, they can enjoy the best entertainment. With XFINITY TV, they’ll never run out of things to watch, and they can take over 90 of their favorite channels anywhere they go. Let the TV and movie marathons begin!

XFINITY On Demand

Imagine browsing the ultimate entertainment library – all neatly organized by category. With XFINITY On Demand, residents can choose from thousands of hit shows and movies to watch whenever, wherever – including their subscribed premium channels. They can check out titles on their TV, online or with the XFINITY TV app.

Premium channels

HBO®, SHOWTIME®, STARZ®, CINEMAX®. Your residents can pick and choose the premium channels they want – or subscribe to them all. They’ll love watching the biggest movies and hottest original series on TV.

XFINITY TV app

Get all your TV, all in the one place. With the XFINITY TV app, residents can watch their entire channel lineup and thousands of On Demand TV shows and movies anywhere in their home. On the go? They can stream live TV from over 90 channels anytime, anywhere.

Streampix®

Your residents want unlimited access to entertainment. And with Streampix, they can have it. They can watch thousands of great movies and TV shows as much as they want, as many times as they want.

HD

Thousands of HD shows and movies are available to view anytime, anywhere, on any screen live or with XFINITY On Demand.

XFINITY TV Latino

When it comes to Spanish-language programming, your residents have plenty of choices with XFINITY. They can discover shows, movies, sports and music on over 60 channels, plus tons of Spanish-language entertainment on XFINITY On Demand and xfinity.com/LatinoTV.

Jurassic World available with XFINITY On Demand | Property Brothers available at xfinity.com/tv | Chicago Fire available on the XFINITY TV app

NBCU celebrity endorsement not implied. All networks are divisions of NBCUniversal. © NBCUniversal Media, LLC. All Rights Reserved. Jurassic World (PG-13) © 2016 Universal Studios. All Rights Reserved. XFINITY On Demand selections subject to charge indicated at time of purchase.

XFINITY TV


Sports24/7 sports coverage on all major networks.

With XFINITY, residents get access to their favorite sports – on all their screens. Add the fastest, most reliable in-home WiFi and the X1 Sports app through your TV for a game-changing experience.

Did you know?

XFINITY TV

X1 gives you the ultimate scoreboard.

Your residents can use the X1 Sports app to track scores and advanced stats all while watching another game live.

Plus, they can easily switch between close games, so they’ll never miss a big moment.



TM

An impressive channel lineup anytime, anywhere.

Residents can enjoy 24/7 sports coverage and out-of-market packages that follow their favorite MLB, NBA or NHL team. Plus, they can stream their favorite sports channels including ESPN Goal Line, NBC Sports Network and more – anywhere they go with the XFINITY TV app or at xfinity.com/Sports.

Restrictions apply. Not available in all areas. Programming and features subject to change. Call for restrictions and complete details, or visit xfinity.com. ©2016 Comcast. All rights reserved. ESPN is a registered trademark of ESPN, Inc.

Top 10 List

1. Live sports

2. 24/7 sports coverage on all major networks

3. Live sports on any device anywhere with the XFINITY TV app

4. Recaps of every NFL game with XFINITY On Demand

5. Favorite MLB, NBA and NHL teams wherever they live

6. Access to the Univision Deportes Network

7. Live college football, including networks like FOX College Sports, Pac-12 Networks and the Big Ten Network at home and on the go

8. Live coverage of all the top pay-per-view sporting events

9. Multiple games accessible at once with the X1 Sports app

10. Live scores and advanced stats to track with the X1 Sports app

Why sports fans should switch to XFINITY:

XFINITY TV


Sports Entertainment PackageAdd the Sports Entertainment Package for more sports!

Additional Sports Packages

MLB EXTRA INNINGSSM – Up to 80 out-of-market games each week during the regular season

NBA LEAGUE PASS – Up to 40 out-of-market games each week

ESPN Full Court – Up to 30 out-of-market games each week

NHL® Center Ice® – Up to 40 out-of-market games each week

MLS Direct Kick – Up to 230 MLS matches throughout the season – featuring all 19 MLS teams – including 3-4 each weekend

Professional sporting events are subject to blackouts according to league broadcast rules. Not all programming and services are available in all areas. Programming subject to change. Out-of-market sports packages conclude at the end of each sports season, and subscriber must call to renew package for next season. Contact Comcast for program availability and service details and restrictions. Programming and features subject to change. ©2016 Comcast. All rights reserved. All other trademarks are the property of their respective owners. NHL and the NHL Shield are registered trademarks and NHL Network name and logo are trademarks of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. © 2016 NHL. All Rights Reserved. NHL, the NHL Shield, Stanley Cup and the Center Ice name and logo are registered trademarks and The Game Lives Where You Do and NHL Center Ice Extra are trademarks of the National Hockey League. © 2016 NHL. All Rights Reserved. NBA, the NBA logo and team identifications are the exclusive intellectual property of NBA Properties, Inc., and the respective member teams. ©2016 NBA Properties, Inc. All Rights Reserved. Team names/logos/indicia are trademarks of the teams indicated. All other NFL-related trademarks are trademarks of the National Football League. © 2016 Major League Baseball Properties, Inc. All rights reserved. Major League Baseball trademarks and copyrights are used with permission of the applicable MLB entities. Visit MLB.com.

XFINITY TV



Your residents can get great international channels with XFINITY TV.

We offer programming in Arabic, Chinese, Filipino, Greek, Italian, Portuguese, Russian and much more. Not all international programming is available in all areas.

Did you know?

XFINITY TV PackagesMovie buff? Sports nut? We’ve got a package for everyone.

Restrictions apply. Not all programming available in all areas and is subject to change. © 2016 Comcast. All rights reserved.

XFINITY TV

DIGITAL STARTER80+ Channels

DIGITAL PREFERRED140+ Channels

DIGITAL PREMIER180+ Channels

FEAT

URE

S

80+ digital channels

On Demand movies and shows on TV and now online


More On Demand movies and shows on TV and now online

NFL Network, NHL Network, NBA TV and MLB Network


More On Demand movies and shows on TV and now online

Sports Entertainment Package, including NFL RedZone

HBO®, Cinemax®, STARZ® and Showtime®

CHAN

NEL

LIN

EUP 80+

DIGITAL CHANNELS INCLUDING

140+DIGITAL CHANNELS INCLUDING

180+DIGITAL CHANNELS INCLUDING


XFINITY TV

XFINITY TV Latino PackagesXFINITY offers many options for residents who want quality Spanish and English programming.

*Not available in all areas

Restrictions apply. Not all programming available in all areas and is subject to change. Call for restrictions and complete details. © 2016 Comcast. All rights reserved.

TV 450 Latino TV 300 Latino TV 200 Latino TV 150 Latino

TOTA

LS 200+ DIGITAL CHANNELS

(Spanish and English)

190+ DIGITAL CHANNELS






FEAT

URE

S

60+ Spanish Digital Channels

140+ English Digital Channels







NET

WO

RK L

INEU

PSP

ANIS

H-L

ANG

UAG

E N

ETW

ORK

S



XFINITY TV Channels

Channels your residents will love.Tons of popular channels — on TV and online.

American Heroes ChannelAl Jazeera AmericaBBC World NewsBET JAMS CBS Sports NetworkCentricCMTCMT Music Cooking ChannelDestination AmericaDisney JuniorDisney XDDIYDiscovery LifeEncoreEncore ActionEncore ClassicEncore FamilyEncore SuspenseEncore WesternESPNewsESPNUFlixFuseGACGalavisionDiscovery FamilyIFCIndiePlexLogoMGM HDMLB NetworkMTV2MTV HitsMTV Tr3sNational Geographic ChannelNAT GEO WILDNBA TV NBC UniversoNFL NetworkNHL NetworkNick 2Nick Jr.NicktoonsOutdoor ChannelOvation

ReelzRetroPlexRevoltRLTVScience Channel SmithsonianSundance TV

VH1 Classic RockVH1 Soul

DIGITAL PREFERRED (Includes all of the channels in Digital Starter and Digital Economy)

BBC AmericaBloombergBravoCNN HNC-SPAN3DaystarESPNESPN2EsquireFOX BusinessFOX Sports 1Freeform FXFXXFYIGolfGSNHGTVHLNHSN2INSPInvestigation DiscoveryLMNMovieplexMSNBCMTVMTV Live NBC SportsNickelodeonOWNOxygenReg. Sports NetworkSpike TVSprout

SyfyTBSTLCTNTTravel ChannelUPVelocityVH1WE tv

DIGITAL STARTER (Includes all of the channels in Digital Economy)

DIGITAL ECONOMY

Not all channels available in all areas. Visit xfinity.com/clu/ChannelLineup for more details.Restrictions apply. Not all programming available in all areas. Programming varies depending on level of TV service. Channel lineup and programming subject to change. Call for restrictions and complete details. © 2016 Comcast. All rights reserved.

ABCA&EAMCAnimal PlanetBETCartoon NetworkCBSCNNComedy CentralC-SPAN C-SPAN2CWDiscoveryDisney ChannelE!EVINE LiveEWTNFood NetworkFOX FOX News

H2HallmarkHistoryHSN ION TelevisionJewelry TVLifetimeMusic ChoiceMyNetworkTV NBCPBSPOP!QVC TBNtruTVTV LandUSAThe Weather ChannelXFINITY Latino


Did you know?

XFINITY Internet

Constant Guard® by XFINITY is included with XFINITY Internet. Residents can help to keep their personal information safe at no additional cost. This suite of protection includes:

• Norton® Security Suite – Protects computers against viruses and other online threats

• Identity Guard® – Protects your identity and financial information

• Proactive Botnet alerts – Provides alerts on malware that can spread to other devices

Surf the day away with XFINITY Internet.There’s nothing like home, sweet connected home.XFINITY Internet is America’s fastest Internet, according to Speedtest.net. Your residents can enjoy the most reliable in-home WiFi throughout the house, on all devices, all the time. Residents can choose the Internet connection speed that fits their lifestyle and online habits. Plus, with the XFINITY WiFi app, they will enjoy access to millions of hotspots nationwide at no additional cost.

Based on 2015 Speedtest.net testing. Speedtest.net/awards/us. Actual speeds vary. Speedtest is a trademark of Ookla, LLC. Used under license. Not available in Kansas City, MO, Provo, UT, Chattanooga, TN or Vermont. WiFi claim based on September and November 2014 studies by Allion Test Labs, Inc. Actual Speeds may vary and are not guaranteed. XFINITY WiFi is included with XFINITY Internet tiers of 25 Mbps download speeds and above only.

XFINITY Internet

Find the Internet speed that’s just right.



*Actual speeds vary and are not guaranteed. Download times based on maximum connection speeds.**Speeds available in select markets only, for more details visit: www.xfinity.com/multi-gig-offers.

Internet speed Best for Speed test: 5 GB movie*

10 Mbps Using 1-2 devices online at the same time

Good for light streaming, downloading music and surfing the Web.

1.1 hours to download


Good for streaming and downloading TV shows, music and photos and all of your everyday Internet needs.

27.3 minutes to download


Stream more, share more and download more of your favorite HD TV shows and movies. Ideal for those who want more speed.



Best for those who want faster speeds for heavy-usage activities – downloading TV shows in seconds, multi-player gaming and uploading large files all without the lag.


250 Mbps Using 8+ devices online at the same time

Maximum speeds for the connected household. Enjoy the speed needed to power heavy-usage activities across all devices simultaneously.


2 Gbps** For households that can’t get enough speed

Available to properties with the Advanced Communities Network and Select XFINITY® Internet package.

20 seconds to download

XFINITY WiFi – Internet that goes where your residents go. Your residents will love the freedom to connect on any device, anywhere in their home and on the go, with XFINITY WiFi. It’s included at no extra cost.*

Coverage

With millions of hotspots nationwide, connecting to an XFINITY WiFi hotspot is easier than taking a selfie.

Savings

XFINITY Internet users can conserve data on their wireless plan when they connect to an XFINITY WiFi hotspot.

Speed

No one likes waiting in line, or for pages to load. Good thing XFINITY WiFi delivers the fastest hotspots.

Security

New! The XFINITY WiFi network now has enhanced security features at thousands of select hotspots nationwide. Residents can take advantage of the enhanced security by downloading the security profile directly onto their device or through the XFINITY WiFi app. For more information, go to xfinity.com/WiFi.

*Not available in all areas. Restrictions apply. Requires compatible WiFi-enabled laptop or mobile device. Hotspots available in select locations only. Hotspots claim based on June 21, 2013, study by Allion Test Labs, Inc. XFINITY WiFi is included with XFINITY Internet tiers of 25 Mbps download speeds and above only.


XFINITY TV

Take services to go with XFINITY mobile apps. Talk more, text more, share more. Now streaming live TV, connecting with friends and paying bills is easier and more convenient for your residents.

XFINITY TV app

All their TV all in one place with the XFINITY TV app. Stream live TV and watch XFINITY On Demand

movies and shows on any device at home or on the go. If your residents have X1, they can stream or download their DVR to their mobile device and watch anywhere.

Available to XFINITY TV and X1 subscribers.

XFINITY Connect app

Your residents can stay connected with the XFINITY Connect app to get the best out of

their Internet and home phone service at home and on the go. With Voice Unlimited service, they can enjoy unlimited nationwide talk and text, Caller ID across multiple screens and Readable Voicemail. Available in Spanish, too.

Available to XFINITY Voice and Internet subscribers.

XFINITY WiFi app

Residents can locate and get directions to millions of XFINITY WiFi hotspots nationwide.

Plus, they can get enhanced security features at thousands of select hotspots.

XFINITY Home appIt’s never been easier for residents to look after their home and family from anywhere. With the XFINITY Home app, they can arm

and disarm their system, set real-time text alerts, view live video feeds, adjust lighting and thermostats and more – whenever and wherever. Available in Spanish, too.

Available to XFINITY Home subscribers.

XFINITY My Account app

Your residents do not need to call XFINITY. With the My Account app, they can check their

connection status, get troubleshooting help, check their balance and make bill payments right from their mobile device.

Available to XFINITY Internet tiers of 25 Mbps download speeds and above

Standard data charges apply to app download and usage. Check with your carrier. Not all Android™ devices are compatible with the XFINITY apps. Not all apps are available with Google Play Store.



XFINITY Apps

You never have to miss a moment.

With the XFINITY Share app, your residents with X1 can live stream video from their mobile phones

directly to their TV, making it simple to share events with family and friends. Available in Spanish, too.

Restrictions apply. Receiving shared content to your TV is limited to X1 customers with a DVR-compatible TV box.

Did you know?


XFINITY vs. the competition.Verizon FiOS

Features XFINITY Verizon FiOS

Fastest available Internet speeds YES NOThe fastest in-home WiFi1 YES NOMillions of WiFi hotspots available nationwide with Internet service3 YES NOThe most free TV shows and movies On Demand4 YES NOThe latest episodes of the top 100 shows preloaded and ready to watch YES NOEasily find the last 9 shows and channels you’ve watched with the touch of a button7 YES NO

Voice Remote: search for a show, get personalized recommendations and change channels using voice commands7 YES NO

Guaranteed two-hour appointment windows YES NO

AT&T U-verse/DirecTV

1. WiFi claim based on November 2014 study by Allion Test Labs, Inc. Actual speeds vary and are not guaranteed.

2. WiFi claim based on September and November 2014 studies by Allion Test Labs, Inc. Actual speeds vary and are not guaranteed.

3. XFINITY WiFi is included with XFINITY Internet tiers of 25 Mbps download speeds and above only. Available in select areas. Requires WiFi-enabled device.

4. XFINITY On Demand selections subject to charge indicated at time of purchase.

5. Based on 2014 FCC “Measuring Broadband America” report.6. Available with the X1 DVR.7. Available with the X1 Platform.8. Severe weather (heavy rain or snow) may interfere with a satellite signal, causing the

picture to freeze or pixelate.

XFINITY vs. the competition

Features XFINITY AT&T U-verse DirecTV

Fastest available Internet speeds YES NO N/A

The fastest in-home WiFi2 YES NO N/A

Millions of WiFi hotspots available nationwide with Internet service3 YES NO N/A

Most reliable Internet5 YES NO N/A

The most free TV shows and movies On Demand4 YES NO NO

Reliable TV service – rain or shine8 YES YES NO

Watch and record up to 6 shows at the same time6 YES NO NO

The latest episodes of the top 100 shows preloaded and ready to watch YES NO NO

Download On Demand TV shows and movies to your mobile devices and watch them from anywhere, even when you're offline YES NO NO

Guaranteed two-hour appointment windows YES NO NO



CenturyLink

Features XFINITY Dish Network

Fastest available Internet speeds YES NO

The fastest in-home WiFi1 YES NO

Millions of WiFi hotspots available nationwide with Internet service2 YES NO

The most free TV shows and movies On Demand3 YES NO

Offers TV, Internet and Voice from the same provider YES NO

Reliable TV service – rain or shine7 YES NO

The ability to watch TV without an ugly satellite dish on your house YES NO

Download On Demand TV shows and movies to your mobile devices and watch them from anywhere, even when you’re offline YES NO


1. WiFi claim based on September and November 2014 studies by Allion Test Labs, Inc. Actual speeds vary and are not guaranteed.

2. WiFi hotspots included with Performance Internet or above. Available in select areas.Requires WiFi-enabled device.

3. XFINITY On Demand selections subject to charge indicated at time of purchase.4. Based on 2014 FCC “Measuring Broadband America” report.

5. Available with the X1 DVR.6. Available with the X1 Platform.7. Severe weather (heavy rain or snow) may interfere with a satellite signal, causing the

picture to freeze or pixelate.

XFINITY vs. the competition

DISH Network

Features XFINITY CenturyLink

Fastest available Internet speeds YES NO

The fastest in-home WiFi1 YES NO

Millions of WiFi hotspots available nationwide with Internet service2 YES NO

The most free TV shows and movies On Demand3 YES NO

Most reliable Internet4 YES NO

Watch and record up to 6 shows at the same time5 YES NO

The latest episodes of the top 100 shows preloaded and ready to watch YES NO

Voice Remote: search for a show, get personalized recommendations and change channels using voice commands6 YES NO



A home phone that goes everywhere – XFINITY Voice Unlimited. Enjoy more ways to connect with friends and family in more places around the world.

XFINITY Voice

Whether your residents are at home or on the go, XFINITY Voice lets them talk as much as they want with friends in Canada, China, India, Mexico, South Korea and more. They’ll also enjoy unlimited nationwide texting and reliable home phone service with the best call clarity.

Did you know?



Being connected has never been easier.

Best call clarity

Residents will get reliable home phone service, with the best call clarity – so no word goes unheard.

12 popular calling features

Includes call waiting, 3-way calling, voicemail and Caller ID across multiple devices, so residents know who’s calling on their home phone, smartphone, tablet and on their TV.

XFINITY Connect app

Residents can download the XFINITY Connect app and use their smartphone or tablet to easily stay connected on the go. They can check voicemail and email from anywhere and enjoy enhanced features like:

Readable Voicemail – Residents can get home voicemail converted into text and sent instantly to email. They can read it anytime, anywhere, in any order.

Unlimited Nationwide Texting – Residents get unlimited texting on their WiFi-enabled mobile device by sending texts with the XFINITY Connect app.

Advanced Call Forwarding – Residents can save on their wireless plans by connecting to XFINITY WiFi hotspots. All these features are available in English or Spanish through the Connect app.

Traveling abroad? When residents travel overseas, they can save on their wireless plan with calling to U.S. numbers when they connect to a WiFi hotspot and use the Connect app.

Service (including 911/emergency services) may not function after an extended power outage. Call clarity claim based on March 2015 analysis of traditional phone service by Tektronix. Unlimited Nationwide Talk and Text available with Voice Unlimited service and requires download of the XFINITY Connect app. Standard data charges apply to app download and usage. Check with your carrier.

Being connected has never been easier.

XFINITY Voice


Unlimited Voice PlanResidents can talk as much as they want to nearly half the world, including countries like Canada, China, India, Mexico, and more. They will get reliable home phone service with the best call clarity, and enhanced features like Readable Voicemail and Caller ID on their TV.

Plus, they can get unlimited nationwide talk and text on any WiFi-enabled mobile device with the XFINITY Connect app.

Unlimited Saver Plan*Delivers great value in home phone service. Residents get peace of mind with reliable home phone for a low monthly price. Enjoy the best in call clarity and unlimited nationwide calling for a low monthly price, with no term agreement required.

Add-Ons

Carefree Minutes® Latin America 300

300 Anytime Minutes a month to call Latin American countries, including: Argentina, Bolivia, Brazil (M), Chile (M), Colombia (M), Costa Rica (M), the Dominican Republic (M), Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Uruguay and Venezuela (M).

(M) stands for the ability to call a mobile phone in that country from the United States.

Carefree Minutes® World Select 300

300 Anytime Minutes a month to call 100 countries, including: Argentina, Australia, Belgium (M), Brazil, France (M), Germany (M), India (M), Ireland, Italy (M), Japan, Mexico (M), Panama, the Philippines, Spain (M), Sweden, Switzerland, Turkey (M), the United Kingdom (M) and Venezuela (M).

(M) stands for the ability to call a mobile phone in that country from the United States.

XFINITY Voice calling plans.XFINITY offers residents a variety of calling plans to stay in touch with family and friends.

XFINITY Voice

*Restrictions apply. Not available in all areas. Service (including 911/emergency services) may not function after an extended power outage. Call for restrictions and complete details. © 2016 Comcast. All rights reserved.

*Applies if the new home is within a Comcast serviceable area.

XFINITY Home.Connected. Protected. Home.Residents can get peace of mind with a total home security solution. Whether they’re leaving for work or vacation, or just staying home for the night, your residents (owners or renters) can be confident everything is secured with XFINITY Home. They can even look after their family and home and control their system from anywhere with the easy-to-use XFINITY Home app.

Home security shouldn’t stop at the front door.

• 24/7 security with professional monitoring and a system they can arm and disarm remotely.

• The ability to set real-time text and email alerts when doors and windows are opened or motion is detected.

• Live and recorded video allows residents to check in on their home from anywhere.

• Manage and control home settings on a smartphone, tablet, computer or even right from the TV, only with XFINITY X1.

• XFINITY Home is transferable and can move with your residents to their next home.*

XFINITY Home

Did you know?

XFINITY Home is bilingual!

Residents can navigate their XFINITY Home app, welcome guide and Touchscreen Controller – in English or Spanish.




XFINITY Home

Did you know?

Residents can manage and control their home from anywhere.Through the Subscriber Portal, residents can check in on their home, create customized rules and review recent activity from anywhere.

Build an XFINITY Home system with customizable equipment options.Your residents start with over $600 of equipment, including one Motion Sensor, three Door/Window Sensors, one Wireless Keypad and one Touchscreen Controller. Then they can add pieces to create the perfect system for their household, with settings that fit their lifestyle. Plus, devices come with non-invasive, double-sided adhesive for easy installation.

Indoor/Outdoor Camera

View live video monitoring from anywhere to check in on

what’s happening at home.

Door/Window Sensor 3 pack

Add additional sensors to be alerted when doors and

windows are opened.

Smoke Alarm

In addition to smoke monitoring 24 hours a day, it also performs a

self-test to ensure it’s working.

Outlet Controller

Turn lights and small appliances on and off

from anywhere.

Motion Sensor

Provides an added layer of protection by monitoring motion in rooms or

hallways throughout the home.

Smart Thermostat

Control and adjust your thermostat remotely so your home is warm or

cool when you get there.

Keypad

Can be mounted anywhere in the home to conveniently arm

and disarm your system.

If your residents already have their own equipment, XFINITY Home can use, certify and warranty their existing equipment and upgrade their system with the latest security and automation technology.*

Thermostats, smoke detectors and system upgrades with building access entry systems are not available in MDU locations. Wireless Keypad and Touchscreen Controller provided during term of service only.*Use of existing equipment subject to condition and type. System Takeover currently not available in MA.




XFINITY Home app

• Remotely arm and disarm the system.• Set rules for real-time text and email alerts. • Access live video monitoring*. • View recent motion or activity.

Works with XFINITY Home

One platform. One login. One app. That’s all your residents need to seamlessly integrate some of the most innovative smart home brands, such as August®, Nest®, Chamberlain® and Lutron®, to create one centralized solution to help increase their home’s security, efficiency and all-around comfort.

*Requires additional equipment. 24/7 Video Recording requires data usage and compatible camera equipment.

AL: 001484, 001504 Alarm company operators are licensed and regulated by the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264-9388, Fax (334) 264-9332; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA, 95814; CT: 1040196, ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776, Baltimore County: RK9552, Howard County: ER00990, Washington County: EL-R-0218, Harford County: 00005321, Calvert County: L0188, Prince George’s County:

13958-2014-0; ME: LM50017039; MI: 3601206217; MN: TS674412; MS: 15018010; NC: 2335-CSA; NJ: 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421, Putnam County: L00812; OH: 53-89-1732; OR: CCB 192945 All electrical work is performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: B-16922,-02571, ACR-1672104,-1818 We are licensed by the Texas Department of Public Safety Private Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) 424-7710; UT: 8226921-6501; WA: COMCABS892DS; VT: ES-02366; VA: 2705145289, DCJS 11-7361; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211. Valid 5/18/16. See www.xfinity.com/HomeSecurity for current list.

Introducing 24/7 Video RecordingGo back in time in no time. Record, rewind and review up to 10 days of footage in and around your home for 24/7 peace of mind. Plus, easily identify activity with motion-triggered events and download video clips to share.*

XFINITY Home


XFINITY helps you move! Simplify move-in for your new residents.The XFINITY Movers Edge program helps customers stay connected when they move. Just tell your residents to call before they move and ask about our great move offers.

Your residents have two options:

• Schedule a professional installation with a two-hour window guaranteed, including nights and weekends.

• Or, we’ll send them an easy-to-use Self Install Kit.

And in some locations, residents can take their XFINITY equipment to their new home. They can even keep their phone number if they move within the same area code.

With Movers Edge, your residents could be watching their favorite shows and connecting with family before all the boxes are unpacked!

For more information, visit xfinity.com/MoversEdge or call 1-855-MOV-EDGE.

Did you know?

Residents can start enjoying their XFINITY services before they even install equipment. Once they activate their account, they can start watching XFINITY TV on their wireless devices right away.

Learn more at xfinity.com/GetStarted.

XFINITY Movers Edge



Share more, earn more!Now your residents can refer their friends and earn up to $500! Current subscribers can receive up to $500 in Visa® Prepaid cards when they successfully refer their friends to qualifying XFINITY® service(s)!

How it works for existing customers or “Advocates”:

1. Sign up at xfinity.com/ReferAFriend to receive an advocate code.

2. Share the code 4 different ways – Email, Facebook, Twitter or unique URL.

3. Track which friends sign up through the dashboard.

4. Receive a Visa® Prepaid Card after a friend installs qualifying service(s) and remains in good standing for 60 days.

Rewards for Advocates:

• $100 Visa® Prepaid Card for the first successfully referred customer

• An additional $200 Visa® Prepaid Card for the second successfully referred customer

• Plus, an additional $200 Visa® Prepaid Card for the third successfully referred customer

• Advocates can receive up to $500 in referral rewards per calendar year

Rewards for referred friends or “Prospects”:

• New and existing customers that sign up for 1 qualifying service receive a $25 Visa® Prepaid card

• New and existing customers that sign up for 2 qualifying services receive a $50 Visa® Prepaid card

• New and existing customers that sign up for 3 or more qualifying services receive a $100 Visa® Prepaid card.

Refer-A-Friend

$100 Visa Prepaid Cardfor their 1st successful referral

$200 Visa Prepaid Cardfor their 2nd successful referral

$200 Visa Prepaid Cardfor their 3rd successful referral

Share more, earn more!

Restrictions apply. Not available in all areas. Limit up to $500 of Visa® Prepaid Cards per calendar year. Subject to XFINITY® Refer-A-Friend terms and conditions available at xfinity.com/ReferAFriend. To qualify as an advocate and receive rewards under the Refer-A-Friend program, you must register at xfinity.com/ReferAFriend and receive a unique invitation code (“Code”). The referred customer must be a new residential customer who signs up for qualifying service(s) on xfinity.com and includes the Code when ordering. The new customer must continue the service(s) and remain an XFINITY customer in good standing for 60 consecutive days before a Visa® Prepaid Card is awarded. Visa® Prepaid Card offer requires activation of Comcast service(s) within 90 days of receipt of program referral. May not be combined with other referral rewards or similar programs. Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Visa® debit cards are accepted. © 2016 Comcast. All rights reserved.


Residents can spend less time managing their accounts and more time enjoying their entertainment. Paying bills and troubleshooting have been simplified! XFINITY Self-Service is designed to make account management a piece of cake. Check out some great services available to your residents. This is all available in Spanish, too.

XFINITY My Account – Residents can pay bills, manage appointments and check their connection status at home or on the go – on any device. Visit My Account at xfinity.com/MyAccount or download the XFINITY My Account app.

Easy bill pay – With EcoBill,® residents can set up automatic payments and choose to receive email statements, email/text alerts and payment reminders and confirmations.

Help and Support pages – Residents can learn how to set up their in-home WiFi network, program their remote, set up their voicemail and more by visiting xfinity.com/Help.

XFINITY username and password – With this, residents can access their account, use XFINITY WiFi hotspots and download XFINITY apps.* Residents can create them at xfinity.com/GetStarted. They can retrieve forgotten usernames and passwords at xfinity.com/Username.

Get to know XFINITY Self-Service.XFINITY has made it easy for customers to manage their service on their own.

XFINITY Self-Service

*XFINITY WiFi is included with XFINITY Internet tiers of 25 Mbps download speeds and above only.



Get to know your way around the main menu.

How to navigate the X1 main menuTo access the main menu, press the xfinity button on your remote control. Then, use the Left Arrow button or the Right Arrow button to browse through the menu options. Choose from any of the following and press the OK button on the remote to select it:

Guide: Use this option to access the X1 guide grid and view program listings, channel information, etc.

You can also access the guide grid by pressing the Guide button on your remote.

Saved: Use this option to access your saved recordings, recording schedule, favorites list and XFINITY On Demand purchases. This menu also includes For You, which has recently recorded programs, watched shows and recommendations based on what you’ve watched on XFINITY On Demand.

On Demand: Use this option to access XFINITY On Demand TV shows and movies to watch anytime.

Search: Use this option to search for programs, favorite actors and directors, channels, etc.

Apps: Use this option to access the apps available through your X1 TV box.

Settings (gear icon): Use this option to manage the settings on your X1 TV box (parental controls, closed captioning, guide settings, etc.).

Quick reference tips for X1.

Did you know?

X1 comes with an interactive on-screen guide with network logos and poster art to make it easier to find programming content. The user guide is available in English or Spanish – your choice.

For more information on the X1 main menu, visit xfinity.com/Help and search X1 main menu.

Quick Reference Tips – X1



Navigating the on-screen guideThe X1 on-screen guide is designed to understand your preferences, to transform how you watch TV and to provide more ways to access all your favorite entertainment. Here are a few features we know your residents will love.

How to navigate the X1 guide gridTo access the on-screen guide grid, press the Guide button on the remote control.

To navigate up and down the channel listings in the guide:

1. Use the Up Arrow and Down Arrow buttons to move one channel at a time.

2. Use the Page Up and Page Down buttons to move several channels at a time.

To advance back and forth to different time slots:

1. Use the Right Arrow button to advance in the grid one time slot at a time; use the Left Arrow button to go back to the previous time slot.

2. Use the Fast-Forward button to advance in the grid one day at a time; use the Rewind button to go back a day.

How to search for channels You can jump directly to a specific channel in the guide instead of browsing to the channel with the arrow buttons.

1. You can search the guide grid by navigating up and down with your remote control.

2. To search for a channel by number, use the remote’s number keys to enter the channel number.

3. You can also search for a channel by typing the channel name using the alphanumeric guide on the remote’s keypad. For example, press 622 for NBC.

4. When the channel information displays in the Guide Search window, press the OK button on the remote to jump to the channel in the guide.

5. If you search for a channel that is not included in your channel lineup, you’ll be given the option to jump to the next available channel listed numerically.

How to view program informationTo view program information, use the arrow buttons to highlight the program on the grid. Program information will display at the bottom of the screen.

1. Press the Info button on the remote to access options to:

• Watch the program

• Record the program • See more program information (More Info) • View Series information

2. Use the Up Arrow to dismiss the additional program information.

For more information on the X1 on-screen guide, visit xfinity.com/Help and search On-screen guide on X1 TV boxes.



Using the X1 Voice Remote

How to pair your remote for “aim anywhere” controlControl your TV box without having to point your remote at the device, even when it is located inside a cabinet or entertainment center.

1. Press and hold the Setup button (about 3 seconds) until the Status LED changes from red to green.

2. Press the xfinity button. Follow the on-screen instructions to enter the 3-digit code that appears.

3. Once the code is correctly entered, your XFINITY remote is paired with the device.

How to use voice controlPress and hold the Microphone button while speaking a command into the microphone located at the top of the remote. Be sure to speak 1 to 8 inches away from the microphone. Release the Microphone button when you have finished the command.

What voice commands can I use?The X1 Voice Remote from XFINITY supports natural language speech recognition, so you can search by keyword as well as by phrase. Use voice control to change channels, search for shows, get recommendations and more.

Here are some examples of voice commands:

• “Watch NBC.”

• “Find kids movies.”

• “Launch Sports app.”

• “Turn on closed captioning.”

To change the channel using the Voice Remote from XFINITY, press the Microphone button, which activates voice control, and say something similar to the following voice commands:

• “ESPN.”

• “Watch Disney Junior.”

• “Watch channel 810.”

• “Turn on Discovery Channel.”

Voice commands can also be used to:

• Search for TV shows and movies

• Find an actor, director, music artist or personality

• Explore sports by team, event, school and more

• Get recommendations and find out what’s popular now

• Browse XFINITY On Demand

• Enhance accessibility features

• Control DVR functionality

Why doesn’t the Voice Remote recognize my voice commands?If your commands are not recognized, make sure you are speaking clearly and at a natural, conversational volume. Be sure to hold the remote 1 to 8 inches from you while speaking a command and hold down the Microphone button until you finish speaking your command. If you are still having trouble, consider whether there are other sources of noise near you that may be interfering with your voice command (for example, loud TV volume).

For more information on the Voice Remote visit xfinity.com/Help and search Voice Remote.



How to change the language on X1The XFINITY system’s language default is English but can be changed to Spanish at any time.

1. Press the xfinity button on your remote control.

2. Select the gear icon on the main XFINITY navigation bar.

3. Select Language > Menu Language. The available language options will appear.

4. Select Español, and a confirmation request will appear. The main menu will reset to Spanish after a few seconds.

5. To set the menu back to English, repeat the same steps and select English.

How to access Kids ZoneThere are 3 ways to access Kids Zone: Press the Microphone on your remote and say “Kids Zone”; use the keypad to type in Kids Zone; or follow the steps below:

1. Navigate to the On Demand menu and press OK on your remote.

2. Highlight the Kids tab and press OK.

3. Highlight the Kids Zone tile and press OK.

To leave Kids Zone, highlight Exit on the top-left corner of your screen and press OK.

Kids Zone settingsTo access and change your preferences, go to the Kids Zone settings menu (the gear icon at the top left of the Kids Zone guide). Use the Up Arrow or Down Arrow button on your remote to highlight the settings you’d like to activate or deactivate. Then press OK.

From this menu you can:

1. Restrict content by age range.

2. Turn off recordings so kids don’t clutter the DVR.

3. Allow episodes to play back to back with auto-play or disable to limit how much your kids watch.

4. View Common Sense Media ratings and reviews.


For more information on Kids Zone, visit xfinity.com/Help and search Kids Zone.



Accessing the On Demand menuEnjoy the best selection of current TV shows and hit movies with XFINITY On Demand. Here’s how to watch an XFINITY On Demand program using XFINITY X1.

How to watch XFINITY On Demand programming1. Locate a program from the X1 On Demand menu or Search menu.

2. To select a single program such as a movie, highlight the program and press the OK button on the remote.

To select a program that is part of a series, navigate to the desired episode and press OK.



Accessing the On Demand menu (cont.)3. Highlight the Watch option and press OK.

4. If the program is available in both high definition and standard definition, you will be prompted to choose the version you wish to view. Use the Up Arrow or Down Arrow button on the remote to choose your preferred version and press OK.

HD is the default selection when choosing to watch XFINITY On Demand programming. This HD preference can be turned off by navigating to Settings > Preferences from the Main Menu.

5. Your program will begin playing. You can use the Pause/Play and Rewind buttons to stop, restart or rewind the program. For some programs, you can also use the Fast-Forward button to advance through the program. Or use the Page Up button to advance in 10-minute increments.

6. When you are finished watching, press the Exit button to exit the program and return to live TV.

Note: You can easily access the program again using the Last button (if the program is among the last 9 options viewed on your TV), or by accessing the Saved menu, choosing For You, and accessing the Recently Viewed category. If you have not viewed the entire program, the program can be resumed at the point where you left off.

Quick Reference Tips - X1

For more information on how to use the X1 On Demand menu, visit xfinity.com/Help and search X1 On Demand.



For more information on how to record a program, visit xfinity.com/Help and search X1 record a program.

Use these steps to record a program using X1.

How to record a program1. Highlight a program on the Guide screen.

2. Select the Record button on the remote control or select the Record option on the program’s info panel.

3. Select Just this episode or All episodes, and the recording will be set.



Quick reference tips for the standard TV box and other account information.

Your XFINITY channel lineup and on-screen guide.

How to view the channels available in your area The XFINITY channel lineup provides entertainment for the entire family, with TV shows and movies dedicated to sports enthusiasts, movie buffs, kids and many more. The XFINITY channel lineup may vary from region to region and with your service tier. To see the channels available in your region and service tier, follow the steps below. You can view your XFINITY channel lineup online and even print it to keep it for reference.

1. Go to xfinity.com/Help and search Channel Lineup or TV Listings.

2. Type your street address and ZIP code to see the XFINITY channel lineup for your region.

How to use the XFINITY on-screen guideThe XFINITY on-screen guide helps you navigate through the wide variety of XFINITY TV options, including hundreds of channels and thousands of XFINITY On Demand™ choices. Navigating your on-screen guide is easy, but the format may vary depending on your TV box. Below is a standard method of access. However, an even more robust option is available with X1. For more information about XFINITY TV on X1, visit xfinity.com/X1.

1. Press the Menu button on your XFINITY remote once to access the Quick Menu and twice to access the Main Menu.

2. You can also press the Guide or Info button on certain remotes.

3. Use the Up Arrow or Down Arrow button on the remotes to navigate through the features.

4. Press OK/Select to make your selection.

Quick Reference Tips

For more information, visit xfinity.com/Help.




Remote control programmingYour XFINITY remote control is already programmed to control your digital TV box. Follow the steps below to program your remote to also control your TV, DVD player, VCR and audio device.

How to program your XFINITY remote control The XFINITY remote controls vary depending on your equipment. Go to xfinity.com/Remotes to select your remote and download the instruction manual.

How to troubleshoot your XFINITY remote controlIf your remote control doesn’t work after you have programmed it:

1. Press the Cable button on your remote to make sure the remote is in cable mode.

2. Make sure there is nothing between the remote and the receiver that would block the signal. Aim the remote directly at the receiver’s front panel, not at the TV, VCR or DVD player.

3. Stand directly in front of the TV and receiver to reduce the angle between the remote and the receiver.

4. Firmly press and release buttons on the remote one at a time.

5. Change channels using the buttons on the receiver’s front panel.

6. Replace the batteries in the remote.

How to put the remote in cable mode1. Press the Cable button.

2. Take the batteries out of the remote and put them back in.

3. Press the Up Triangle button on the front of the TV box.

4. If the remote is still not working, replace the batteries in the remote.

How to use the All On button to turn your TV and cable on/off at the same timeTo use the All On button, you first need to program your remote control for your TV (see above). Then:

1. Press the Cable button on the top of the remote to make sure it’s in cable mode.

2. Point the remote at the TV and press and hold the All On button until both your TV and TV box turn on (or off).

If the TV and the TV box become out of sync with the remote, and the All On button turns one off and the other on:

1. Press and release the TV button at the top of your remote.

2. Press the Power button. Your TV will now be in the same state as your TV box.

3. Follow the steps above to use the All On button again.

Did you know?

XFINITY remote controls vary depending on the TV box. Go to xfinity.com/Remotes to find instructions for all.

For more information on programming your XFINITY remote control, visit xfinity.com/Remotes.


Accessing XFINITY On Demand XFINITY On Demand gives you a great selection of current TV shows and hit movies, anytime, on any screen. It can be explored through the comfort of your living room or on the go, from your laptop, tablet or smartphone. A vast library of the hottest new releases, the most current TV episodes and an abundance of kids’ programming is available instantly.

How to access XFINITY On Demand These instructions may vary depending on your TV box or on-screen guide, but the basic functions should be similar. If you have XFINITY TV with X1, go to xfinity.com/X1 to download a User Guide.

On your TV:

1. Press the On Demand button on your XFINITY remote control or tune to Channel 1. If you have a remote control with the xfinity button, press the xfinity button and then select XFINITY On Demand from the on-screen guide’s menu.

2. Use the Up Arrow or Down Arrow button on the remote to select a category from the XFINITY On Demand Main Menu, then highlight a movie or program listing and press the OK/Select button.

3. Select the Watch or Buy icon to view a program. To watch a free preview, select the Filmstrip icon.

Online:

Go to xfinity.com/TV to learn how to get XFINITY On Demand online.

Through mobile devices:

Either visit xfinity.com/TV on your mobile browser or use the XFINITY TV app available for download in your App Store for both Apple® and Android™ devices to watch shows and movies from your iPod®, iPhone®, iPod touch® and Android devices. For details, go to xfinity.com/Help and search for Top tips for using the XFINITY TV app.

How to control programsUse the video control buttons on the remote control to Pause, Stop, Rewind and Fast-Forward programs.

For a video tutorial and step-by-step instructions, go to xfinity.com/Help and look up Learn about XFINITY On Demand.

If you encounter issues with XFINITY On Demand, the interactive XFINITY On Demand Troubleshooting Guide is a tool that can be used to fix most service issues like error messages, access problems and video playback errors. To access the guide, visit xfinity.com/Help, click XFINITY TV, then the XFINITY On Demand Troubleshooting Guide.

For more information on XFINITY On Demand, visit xfinity.com/Help and search On Demand.





Managing your DVRNever miss a minute of your favorite shows and movies with XFINITY DVR service. There are several DVR options, including the new X1 DVR, giving your residents the opportunity to watch in any room, watch and record 6 shows at once and store hundreds of shows at a time. For information regarding the X1 DVR, visit xfinity.com/X1 and print the User Guide.

How to record a program from TV listings1. Press the Guide button on your XFINITY remote.

2. Find and highlight the program you want to record and press the Record button on your XFINITY remote. A red dot will appear next to the program title indicating that it’s scheduled to record.

How to record a program while watching TV1. Press the Record button on your remote. A recording notice will appear on your screen.

How to record a TV series1. While in TV Listings, highlight the TV series you want to record, press the Record button on your XFINITY remote

twice and select the Series Recording option.

2. You can also press the Info button, select the Record icon from the Program Information screen and select the Series Recording option.

How to schedule recordings with DVR manager1. Go to xfinity.com or use the XFINITY TV app.

2. Sign in using your XFINITY ID and password.

3. Select TV Listings.

4. From here, you may schedule a recording from a program listing or choose DVR Manager to go directly to your DVR Manager page.

How to change your DVR recording options

On DVR Manager:

1. On DVR Manager, select Scheduled Recordings or Edit Mode, depending on your device.

Online:

1. Modify the options for recording a single program in the Scheduled Recordings tab.

2. Change the options for a series in the Series Priority Manager tab. You can also cancel the series or episode by selecting Cancel Episode or Cancel Series.

For more info on managing your DVR, visit xfinity.com/Help and search Managing your DVR.


Managing your DVR (cont.)

How to watch a DVR recording1. Press the My DVR button on your XFINITY remote and select My Recordings.

2. Highlight a program and press the OK/Select button on the remote.

3. Select the Play button to begin.

X1 subscribers: Take your recorded programs on the go With the XFINITY TV app and X1 DVR with cloud technology, you can download a recording from your DVR on your iOS or Android device while on your home’s network or take it on the go.

Download a recorded program

1. Open the XFINITY TV app while connected to the Internet.

2. Swipe left to right to open the main navigation.

3. Under the Saved menu, tap For You to see recently recorded programs or Recordings to see all the recordings.

4. Scroll through the recordings and tap on the desired TV episode or movie.

5. Tap Download to start downloading the selected program.


For more info on managing your DVR, visit xfinity.com/Help and search Managing your DVR.




Accessing XFINITY voicemail

How to access voicemail for your XFINITY Voice service

By phone:

1. From your home phone, dial *99 and follow the recorded instructions.

2. From any other phone, dial your home phone number, press # when your greeting begins, then enter your password.

Online:

1. Visit xfinity.com and click the envelope icon on the upper right. Then click Voice in the top navigation.

2. If you don’t have XFINITY Internet, enter your 10-digit phone number and password to log in.

How to set up readable voicemail 1. Sign in to xfinity.com with your XFINITY username and password.

2. Click the envelope icon on the upper right.

3. Then click the Preferences tab in the top navigation, and click Voice.

For a video tutorial and step-by-step instructions to set up your XFINITY voicemail, visit xfinity.com/Help and search for Set up voicemail.

For more details on how to access voicemail by phone or online, visit xfinity.com/Help and search for Check your XFINITY voicemail.

For more details on how to set up readable voicemail, visit xfinity.com/ReadableVoicemail to get started.



Setting up your XFINITY username and password Your XFINITY username and password will provide access to a variety of helpful XFINITY features and services, such as:

• XFINITY email

• XFINITY apps

• Online content

• My Account

How to reset or recover your XFINITY username and/or password

1. Go to customer.xfinity.com/Secure/UserSettings and search Account IDs and Settings.

2. Or visit xfinity.com/Chat to chat with a live representative online.

3. Look for the Español toggle if you prefer Spanish.

If you lost, forgot or want to change your password

1. Go to the Forgot Your Password page and enter your XFINITY username, xfinity.net email address or an email address linked to your account. Click Next.

2. Enter the security code in the box. Please note: The code has been distorted for security reasons. Click Next.

3. Answer your secret question, which you created during account setup, and enter your ZIP code. Click Next.

4. Create your new password and click Finish.

Did you know?

Your username and password will provide access to a number of helpful features and services like XFINITY Connect or XFINITY WiFi.

For more information on authenticating your XFINITY username and password, visit xfinity.com/Username.



Accessing comcast.net emailThere are a number of ways to stay connected to your comcast.net email. Whether you are at home, at work or on the go, it’s easy to always stay connected.

How to access your comcast.net email from a computer1. Go to xfinity.com.

2. Click the envelope icon at the upper right of the screen.

3. Sign in to your account.

4. Click Email to access your comcast.net email.

How to access your comcast.net email from a mobile device1. Download the XFINITY Connect app from your App Store for both Apple® and Android™ devices.

2. Sign in to XFINITY Connect.

3. Click the Email tab.

How to compose and send an email with XFINITY Connect1. Sign in to XFINITY Connect.

2. From the Email tab, click the New drop-down menu.

3. Click New Message.

4. Enter the email address, subject line and message. When you’ve completed typing your message, click the Send button.


For a video tutorial and step-by-step instructions, go to xfinity.com/Help and search Access email or voicemail on xfinity.com.

For more details, go to xfinity.com/Help and search Advanced XFINITY Connect email features.


XFINITY alerts Alerts are a quick, easy way to receive payment notifications, appointment confirmations, XFINITY On Demand notifications and more. Use the helpful tips below for setting up your text and email alerts.

How to set up XFINITY alerts To receive text and email alerts, your mobile device and preferred email address must be registered on My Account. To register your device and/or email address:

1. Go to xfinity.com and log in to My Account.

2. Click the Users and Preferences tab.

3. To receive text alerts, you must enter your phone number at the bottom of the Manage Alerts section and click Get Text Alerts. A confirmation message will appear at the top of the screen, and you will receive a notification at the bottom of the Manage Alerts section that an activation code has been sent to your mobile device.

4. Enter your activation number and a Terms and Conditions screen will appear. Select the Yes box to agree and click Continue.

5. Select the alerts you wish to receive and click Save Preferences. A confirmation message will appear at the top of your screen to indicate that you have registered to receive text alerts.

How to use text commands in XFINITY text alertsText any command below to 266278 (COMCST).

LOC (562) . . . . . . . . . . . . . . . . . . . . . . .Find the payment center closest to your service address.

BAL (225). . . . . . . . . . . . . . . . . . . . . . . .Get your latest account balance.

OUT (688) . . . . . . . . . . . . . . . . . . . . . . .Find out if there is currently a service outage in your area.

NOAPPT (662778). . . . . . . . . . . . . . .Cancel a scheduled service call.

STOP (7867) . . . . . . . . . . . . . . . . . . . .Unsubscribe from Comcast text alerts.

HELP (4357) . . . . . . . . . . . . . . . . . . . . .Get additional service information.


For more information about alerts, visit xfinity.com/Alerts.

To manage alert preferences in the future, please follow the above steps and visit the Users and Preferences menu in My Account.



Troubleshooting connectivity issuesIf one or more of your XFINITY services is not working, check to see if there is an outage in your area.

How to check for a service outageIf your services are out due to a major storm, or if you see an outage status in your area via My Account or on your TV box, it means we are already aware of the problem and are working to resolve it as quickly as possible.

There are 3 easy ways that you can check for a service outage at any time.

1. XFINITY My Account app (iPhone® or AndroidTM)

2. xfinity.com on any mobile device or computer

3. Self-service feature on Motorola and Cisco TV boxes

Troubleshoot XFINITY Internet connectivity issues

Connectivity troubleshootingIf there are no reported outages, but you are having problems with your service:

Check the power, connections and installation status.

1. Make sure the plugs for the devices haven’t come loose, the outlets are working and a fuse hasn’t blown.

2. Check that all the connections are secure.

3. Try to access more than one website to be sure that the problem is not related to a specific site.

4. Confirm that your account is up to date on payments. Late payments can cause an interruption of service.

5. If you were recently installing software, make sure the installation successfully finished.

6. If you have not been keeping your computer’s software up to date, check for and install any recommended updates.

Reset your connection.

Most Internet connectivity issues can be resolved by resetting your connection.

For cable modem users: Try resetting your cable modem by pressing and holding down the Reset button for 5 seconds. The button is located on the front or back of your modem. If there’s no Reset button, then power cycle your modem. To do this:

1. Shut down your device.

2. Unplug the cable modem from the electrical outlet.

3. Wait 10 seconds, then plug the cable modem back into the electrical outlet.

4. Wait 30 seconds, then turn your device back on.

For wireless router users:1. Unplug your router.

2. Wait 1 minute.

3. Plug your router back in.

4. Attempt to connect to the Internet.



Troubleshooting connectivity issues (cont.)

Sometimes the issue lies with the device.

Try restarting your device, then attempt to reconnect to your home network. If you’ve recently installed a firmware update on the device that you are attempting to connect, contact your device manufacturer to be sure that it is not affecting your connectivity. If the solutions above did not work, there is a possibility that the issue may lie with the WiFi device.

Troubleshooting your wireless network signal

Strengthen your connection.

If you think your connection is too slow, there are a few simple placement changes you can make to potentially boost the wireless signal. Here are some helpful tips to ensure that you’re receiving the strongest wireless signal possible.

Place routers carefully.

The location of your wireless gateway or router can greatly affect your wireless network’s performance, as some common household features such as walls can block the signal. Follow these guidelines when choosing the right spot:

1. Place routers high up and clear of obstructions – in general, an open space is better than a crowded one. If you have the Wireless Gateway 1 (model number TG852G, TG862G, SMCD3DNV or TC8305C) or Wireless Gateway 2 (model number DPC3939), it should be placed in an upright position.

2. Avoid placing routers within 2 feet of metal objects like pipes, reinforced concrete or metal partitions – as well as within metal enclosures like bookshelves or cabinets – as they can cause interference.

3. Avoid placing routers near large amounts of water like fish tanks and water coolers, which can diffuse and weaken your signal.

4. Avoid placing routers near windows, as they allow outside interference into your home.

Reduce electromagnetic noise.

Your router can be affected by noise from nearby electronic sources. Place your wireless gateway or router away from:

• Cordless phones.

• Computers and fax machines (by at least 1 foot).

• Copying machines, elevators and cell phones (by at least 6 feet).

• Microwave ovens (by at least 10 feet).


For more on troubleshooting, visit xfinity.com/Help and search Troubleshooting connectivity issues.



Troubleshooting for XFINITY TV remote control non-responseIf your XFINITY remote control is not responding, try this:

1. Press the Cable button on the remote and then try to change channels.

2. If your remote does not have a Cable button, then press the Power button to see if your TV turns on or off.

3. Check the batteries.

4. Make sure your remote is programmed correctly for your TV. For help programming your remote, please visit xfinity.com/Remotes.

5. If available, press the arrow button on the front of your TV box. If the channel changes, you may have a faulty remote that needs replacing.

6. For HD TV and HD TV boxes, ensure your TV input is set to HDMI or Component, depending on the cables used to connect the TV box to the TV.

Troubleshooting for XFINITY Voice connectivity• If your XFINITY Voice service is not responding, try power-cycling the modem by pressing the Reset button

located on the back of the modem.

• Continue to press the Reset button until you see the lights go off on the front of the unit.

• Release the Reset button and wait for the unit to cycle.

If your home phone has no dial tone, try this:• Make sure all phones are on the hook and cordless phone batteries are charged.

• Try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack.

If your home phone is not receiving calls, try this:• Check the ringer on your phone to make sure it is turned on.

• If the phone rings a half ring on incoming calls, call forwarding may be activated.


For more on troubleshooting, visit xfinity.com/Help and search Troubleshooting remote control.


How to use your mobile device to view and pay your XFINITY bill There are two ways you can use your mobile device to view and pay your bill online: with My Account or with the XFINITY My Account app.

Access “My Account” on your mobile device

1. Open the browser on your mobile device and type xfinity.com.

2. Scroll down and tap My Account.

3. Tap Billing and Payments.

4. Enter your XFINITY ID or comcast.net email address and password and tap Sign In to bring up your account.

5. View your Account Summary and scroll down to make a one-time payment, choose a payment method, then tap Next.

6. Enter your billing details and the amount you wish to pay and tap Next.

7. Review your payment information and tap the blue Submit button.


View bill online and payment/billing options

How to access your XFINITY bill online and payment options1. Go to xfinity.com.

2. Go to My Account and click the Billing and Payments tab.

3. Sign in to your account with your primary XFINITY username. In the bill summary box, you can:

• View your bill details, past bills and payments.

• Set up and check on automatic payments.

• Make a one-time payment.

• Choose how you receive your bill – online or in the mail.

• Sign up for paperless billing statements.

• Change your mailing address.

For more details, visit xfinity.com/Help and search Pay your bill using your mobile device.



How to use your mobile device to view and pay your XFINITY bill

Access “My Account” with the XFINITY My Account app

1. Sign in to the XFINITY My Account app with your XFINITY ID or a registered alternate email address and password.

2. After signing in, your home screen will display.

3. The home screen defaults to the Account section of the app. This section provides pertinent account data, including:

• Billing Information • Late Payment Reminder

• Upcoming Bill (displayed 10 days before bill is due) • Payment Received

• Partial Payment Received • Credit

• Auto-Pay Scheduled

4. You can pay your bill using the XFINITY My Account app and a credit card.

How to sign up for paperless billing If you want to start receiving a paperless bill, follow the steps below:

1. Go to xfinity.com and sign in to My Account.

2. Click the blue Manage Ecobill (Request paperless bill) cube below your account details.

3. Select the Online button to get Ecobill.

4. Click the yellow Save Bill Preferences button.

5. Read the Terms of Service, and check the box to accept them. Click Continue.

6. A confirmation will appear to let you know the request was processed. You can choose to sign up for billing text alerts or click I’m done.

If you want to go back to receiving a paper bill in the mail, follow the directions above. At Step 3, select In the Mail, then click the yellow Save Bill Preferences button.


For more information on paying your bill online, visit xfinity.com/MyAccount.

For a video tutorial and step-by-step instructions, go to xfinity.com/Help and search Sign up for paperless billing.


View bill online and payment/billing options (cont.)

How to set up automatic payments Customers who use My Account can set up recurring payments from a checking account, savings account or credit card by enrolling in our Ecobill® program.

1. Go to xfinity.com and sign in to My Account.

2. Select the Set Up Automatic Payments link on the Overview or Billing and Payments page.

3. Choose a payment method, enter the bank/credit and billing information and click Continue.

4. Accept the terms and conditions and click Continue.

5. Confirmation is displayed. Choose the Ecobill preference, then click to confirm.

6. Next, click I’m done. If you chose a bank account payment method, you will receive a 45-day confirmation message.


For more information on automatic payments, visit xfinity.com/Help and search Set up automatic payments.

For general billing information, search for View, manage and pay your bill online.

Need more information? Contact your Community Account Representative,

call 1-800-XFINITY or visit xfinity.com.

handbook - xfinity

Documents