hertfordshire county council special cabinet panel ... · it has been grouped by portfolio and the...

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HERTFORDSHIRE COUNTY COUNCIL SPECIAL CABINET PANEL WEDNESDAY 3 JUNE 2020 AT 10:00AM HERTFORDSHIRE COUNTY COUNCIL PERFORMANCE MONITOR – QUARTER 4 (Q4), 2019-20 Report of the Director of Resources Authors: Alex James, Head of Corporate Policy

(Tel: 01992 588259)

Martin Aust, Head of Intelligence, Improvement and Technology, Resources

(Tel: 01992 555793)

Executive Member: Ralph Sangster Resources and Performance 1. Purpose of Report

1.1 To present the Performance Report for the fourth quarter of the financial year

2019-20 to the Special Cabinet Panel.

2. Summary

2.1 This report provides context and commentary on key areas of Hertfordshire County Council performance. It has been grouped by Portfolio and the reference numbers for the measures in the electronic dashboard are included in each item heading.

2.2 The final version of the performance monitor, referenced by service and

portfolio will be made available on the Hertfordshire website.

3. Recommendation

3.1 The Special Cabinet Panel is invited:

a) To comment on the recommendations on any performance, project,

contract and risk or audit matter outlined in this report.

b) To identify further actions to address any performance concerns raised in the performance monitor.

Agenda Item No:

3

http://statint.hertscc.gov.uk/infostore/1/CLG.html

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4 Background

4.1 The report provides an executive summary and a report highlighting key performance issues for each Portfolio, ordered as follows:

1) Adult Care & Health 5) Growth, Infrastructure, Planning &

the Economy 2) Children, Young People & Families 6) Highways & the Environment

3) Public Health & Prevention 7) Education, Libraries & Localism 4) Community Safety & Waste Management 8) Resources & Performance

5 Equalities Impact Assessment (EqIA)

5.1 When considering proposals placed before Members it is important that they

are fully aware of and have themselves rigorously considered the equalities implications of the decision that they are taking.

5.2 Rigorous consideration will ensure that proper appreciation of any potential

impact of that decision on the County Council’s statutory obligations under the Public Sector Equality Duty. As a minimum this requires decision makers to read and carefully consider the content of any Equalities Impact Assessment (EqIA) produced by officers.

5.3 The Equality Act 2010 requires the Council when exercising its functions to

have due regard to the need to (a) eliminate discrimination, harassment, victimisation and other conduct prohibited under the Act; (b) advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it and (c) foster good relations between persons who share a relevant protected characteristic and persons who do not share it. The protected characteristics under the Equality Act 2010 are age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion and belief, sex and sexual orientation.

5.4 No EqIA was undertaken for this report because the Hertfordshire County

Council Quarterly Performance Report only provides historic performance information for the last quarter (Q4 2019/20). The report does not impact on equalities or affect any of the protected characteristics which would require an EqIA to be completed.

Background Information None

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1. Adult Care & Health The percentage of older people at home 91 days after reablement (Section 1.1.3, p6) has decreased. This may be influenced by the Covid-19 pandemic. Residential admissions for younger adults are just above the annual target (Section 1.1.4, p6) and those for older people (Section1.1.5, p7) have met the target. The rates of delayed transfers of care (Section1.1.6, p7 and 1.1.7, p8) have continued to decrease. Social care delays have met the annual target.

2. Children, Young People and Families Referrals into social care (Section 2.1.3, p11) continue to reduce as more families are supported through Families First. The number of referrals has been slightly affected by Covid 19 during March and will become more prominent from April onwards. The number of children subject to child protection plans (Section 2.1.4, p12) has reduced this quarter and overall numbers remain low with Hertfordshire having one of the lowest rates nationally. Numbers of children looked after (Section2.1.5, p12) have reduced this quarter.

3. Public Health & Prevention The number of smokers successfully completing the smoking cessation course (Section 3.1.1, p17) has improved since last quarter but is slightly lower than the same quarter last year. The successful completion of drug and alcohol treatment (Section 3.1.3, p18) has improved slightly this quarter. The percentage of the eligible population in Hertfordshire that has been offered a Health Check in the last 5 years has reduced this quarter to 80%. 9,321 individuals were invited for a Health Check (Section 3.1.2, p17) compared to 10,560 in previous quarter.

4. Community Safety and Waste Management The number of Fire Injuries (Section 4.1.1, p20) has seen an increase this quarter and this is currently under investigation. Improvements were seen in the number of Primary and Secondary Fires ( Section 4.1.2, p20 and Section 4.1.3, p20) with both at their lowest levels for the last 2 years. Likewise, Deliberate Fires (Section 4.1.4, p21) also decreased and this was likely due to a wetter autumn and winter period. Positive performance was also seen on the number of False Alarms caused by Automatic Fire Alarms (Section 4.1.6, p21) which also decreased this quarter. However, there was a decline in the Number of Volunteer Hours and Safe and Well Visits as work was directed to supporting the vital work on Operation Shield. This will continue into the next financial year so performance will continue to be affected.

5. Growth, Infrastructure, Planning and the Economy The employment rate (Section 5.1.3, p24) remains in line with previous quarters and above target but below the South East employment rate. The percentage of Environmental Resource Planning Consultations completed with 21 days was the highest of any quarter this year. Finally, the number of young people Not in Education, Employment or Training (Section 5.1.4, p25) saw a small increase this quarter. YC Hertfordshire continues to target this cohort to move them into education or employment with training.

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6. Highways and the Environment Overall performance of the Highways Service Term Contract is down slightly this quarter (see Projects, Contracts & Risks section on page 29), though overall performance remains above target and also Q4 of last year. Performance for schemes delivered against the Integrated Works Programme decreased this quarter but this remains in line with general trends and the ability to proactively manage traffic disruption in areas where there isn’t fixed ITS equipment continues to show an improvement. Street lighting defects rectified within the prescribed response times is on target and performance remains strong. Performance for both the number of newly registered walkers with health conditions and number who were inactive at sign up decreased this quarter, but project income secured from sources external to Countryside & Rights of Way saw an increase. This was in part due to a significant increase in lottery funding this year.

7. Education, Libraries & Localism The percentage of Hertfordshire schools that are good or outstanding (Section7.1.1, p30) has declined slightly this quarter, but remains above the national average. The percentage of children offered one of their chosen schools at both primary and secondary level has increased this year, with only 2.47% of primary and 4.47% of secondary school children not allocated one of their ranked schools. Online library visits have increased this quarter largely due to the temporary closure of all libraries due to Covid-19.

8. Resources & Performance Headcount (Section 8.1.3, p36) has increased this quarter, but both Agency spend (Section 8.1.2, p35) has reduced. Total paybill has increased in line with expectations. Average annual sickness has stayed the same at 7.1 days per year which is close to the 7 day target. Approximately £148k of historic Apprenticeship Levy has expired due to it not being used in the last 24 months and will be

reclaimed by government.

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Highlight Report

For the key to colours and arrows see p41

1 Adult Care & Health

1.1 Service Performance

1.1.1 Percentage of People Receiving Direct Payments (HCS96a)

26.8%

Performance improved from 26.3% last quarter For 2018-19, Northamptonshire were highest at 46.2%

At the end of Q4, 7,734 clients received a long term service, of which 2,069 were in receipt of a direct payment. Uptake is 39.8% for ages 18-64 (1,455 from 3,653 clients) and 15.0% for older people (614 from 4,081 clients). The 28% target set for 2019-20 has not been reached. Care capacity remains a constant challenge particularly for older people, with difficulty in sourcing personal assistants for complex needs. Consultants Flex360 will be leading the Direct Payment Review Project to examine current issues. Note – data is based on provisional end of year statutory data and is subject to change.

1.1.2 Percentage of Carers Receiving Direct Payments (HCS96b)

75.4%

Performance increased from 74.5% last quarter For 2018-19, Buckinghamshire were highest at 100%

There are 1,664 carers who have received a carer’s specific service in the year, of which 1,255 have received a direct payment. Uptake levels of direct payments are 655 of 751 (87.2 %) for ages 18-64 and 600 of 913 (65.7%) for ages 65 and over. The target set for 2019-20 has been met. Note – data is based on provisional end of year statutory data and is subject to change.

GPerformance

(Good to be high)Data

LN

GPerformance


LN

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1.1.3 Percentage of Older people at home 91 days after leaving hospital into reablement (HCS97a)

80.9%

Performance has decreased from 84.1% last quarter For 2018-19, Warwickshire were highest at 96.8%

This quarter, 552 of 682 clients were still at home after 91 days. Of those not at home, 74 were deceased, 45 were readmitted to hospital and 11 were in long term residential care. The decline in performance may have been influenced by effects of the Covid-19 pandemic, at the end of the quarter as the number deceased shows an increase of 37% compared to the same period last year (54).

Note – this indicator is based on discharges in the previous quarter to allow for the 91 day period to elapse.

1.1.4 Rate of Permanent Admissions to Care Homes (18-64) (per 100,000 population) (HCS99a)

11.9 Rate

Performance has improved from 14.0 last quarter In 2018-19, Cambridgeshire were lowest on 2.5 per 100,000 population

There were 85 admissions in the year equating to an annual rate of 11.9 per 100,000 population. This is slightly above target (11.5). Note – data is based on provisional end of year statutory data and is subject to change.

APerformance


LN

GPerformance

(Good to be low)Data

LN

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1.1.5 Rate of Permanent Admissions to Care Homes (65+) (per 100,000 population) (HCS99b)

510.8 Rate

Performance has improved from 533.7 last quarter In 2018-19, Gloucestershire were lowest on 311.2 per 100,000 population

There were 1,028 admissions in the year equating to an annual rate of 510.8 per 100,000 population. The target has been met. Note – data is based on provisional end of year statutory data and is subject to change.

1.1.6 Overall delayed transfer of care from hospital (NHS Social Care Joint) per 10,000 population (HCS100)

10.7 Rate

Performance improved from 10.9 last quarter

Overall delayed transfers of care have decreased. There have been 32,677 days delayed for Hertfordshire residents in the year to date with 76% attributable to the NHS, 16% to Social Care and 8% to both. Hertfordshire ranks 7th in its group of 16 CIPFA comparator authorities. The greatest percentage of delays has been reported by West Herts Hospital Trust with 27%. Hertfordshire Partnership Foundation Trust (20%) and Hertfordshire Community Trust (15%) report the second and third highest contribution to delays. The main reasons recorded for these delays are patients waiting for residential care (26%), patients waiting for home care (22%) and further non-acute care (17%). Note – data is up to February 2020

GPerformance


LN

RPerformance


LLNN

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1.1.7 Delayed transfers of care attributable to social services, per 10,000 population (HCS100a)

1.7 Rate

Performance stayed the same since last quarter In 2018-19, Oxfordshire were lowest on 1.8 per 100,000 population

The annual target has been met. Hertfordshire ranks 4th in its group of 16 CIPFA comparator authorities. The greatest percentages of social care delays have been reported by West Herts Hospital Trust (49%), Hertfordshire Community Trust (24%) and Central London Community Healthcare Trust (7%). The main reasons recorded for these delays are patients waiting for home care (42%), residential care (34%) and nursing home care (15%). Note – data is up to February 2020.

1.1.8 Percentage of Repeat Incidents of Domestic Abuse (HCS105)

34.5%

Performance has decreased from 31.35% last quarter

The number of cases referred to a Multi-Agency Risk Assessment Conference (MARAC) are becoming more consistent year on year. Repeat rates remain mixed but gradually rising over time. In direct response to Covid-19, a MARAC Continuity Plan and temporary weekly Governance Group have been implemented to ensure MARAC remains business critical for partners and that safety of victims and their families remains paramount.

1.1.9 Percentage of Clients whose desired outcomes were either fully or partially achieved as part of an adult safeguarding enquiry (HCS 106)

97% Performance improved from 96% last quarter

The annual target has been met. Making safeguarding personal continues to be at the core of the Adult Safeguarding process with a focus on individual outcomes for those adults at

GPerformance


LN

Data

GPerformance

(Good to be high) L

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risk. The new Adults Safeguarding Portal has been introduced, initially improving pathways for professionals, then to be followed by a similar approach for citizens. 73% of outcomes were fully met, 24% were partially met and 3% were not achieved.

1.1.10 Number of Safeguarding Concerns reported to Adult Social Care (HCS108)

2,137 Number of concerns decreased from 2,506 last quarter

There have been 2,137 safeguarding concerns reported in Q4. This is a 15% decrease from last quarter (2,506) and coincides with both a change introduced to not record low- level one-off medication errors as safeguarding and the Covid-19 pandemic with care homes under pressure to keep people well. The greatest proportion of concerns relates to abuse involving acts of neglect or acts of omission (59%) followed by physical abuse (30%) and psychological abuse (16%). The adult’s home remains the most prevalent location for abuse followed by residential and nursing homes.

1.2 Projects, Contracts & Risks Type/ID & RAG Description/Aim Reason

Contracts There are no additional updates on contracts.

Projects There are no additional updates on projects

Risk All corporate risks, including any red risks relating to this Portfolio, can be viewed through the electronic dashboard. There have been no significant movements in the last quarter.

Audit No high priority recommendations were made or 'limited' or 'no' assurance Internal Audit opinions issued for this area in the last quarter

No

Target

Performance


LL

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2 Children Young People & Families


2.1.1 Family First Assessments by presenting need of family (CS253)

This is a new indicator

91% (259)

Highest occurance Mental Health

This quarter the highest occurrence of a presenting need is again mental health (259 (91%)), followed by Domestic Abuse, education - attendance and other Health & Wellbeing (all above 60%).

Families First is the term used in Hertfordshire for non-statutory services that work together to support families who need extra help. These are also known as early help services. These data covers presenting needs identified in family groups that have been assessed as part of a Families First Assessment (FFA). Please note that the majority of families have more than one presenting need. The overall total of presenting need of family is therefore higher than the number of finalised (completed) FFAs (this is different to FFA started data). This quarter the highest occurrence of a presenting need is again mental health (259 (91%)), followed by domestic abuse, education - attendance and other health & wellbeing (all above 60%). As this is family level data, the presenting need may be affecting one or more individuals in the family and the severity will vary. The impact of Covid-19 will continue to be monitored particularly around domestic abuse and mental health. Where sustained outcomes have been achieved for six months, the council can claim payment by results money from the Ministry of Housing, Communities and Local Government. Families First have exceeded their target of 4,670 claims by March 2020.

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2.1.2 Number of Referrals to Hertfordshire’s Multi- Agency Safeguarding Hub MASH (CA46)

459 Numbers have decreased from 518 in the previous quarter

The MASH is Hertfordshire’s Multi-Agency Safeguarding Hub. The MASH brings together key agencies (Police, Health and Children’s Services) to work together as a team, to share information, assess risk and make decisions jointly about the best way to safeguard and meet the needs of vulnerable children ensuring that they: ‘receive the right response at the right time with the right service’. MASH numbers have reduced in February 2020 and March 2020. March 2020 figures have been impacted partly from school closures and reductions in frontline health services.

2.1.3 Rate of Referrals to specialised Children’s Services (rolling year rate per 10,000) (CS1)

199.8 Rate

The rate has reduced from 207.4 last quarter Next best comparable authority: -Central Bedfordshire at 296.5

Referral rates continue to reduce as a result of the strong early help offer through Families First. There was a considerable reduction in referrals following lockdown on 23 March 2020 and school closures. This is expected impact further into April 2020 and beyond. A recovery project is in place to try and ascertain the future impact going forward particularly around the expected increase in referrals when school and health services return to normal. There is likely therefore to be an increase in assessment and support requirements for children of all ages and families impacting on a range of teams in Children’s Services once restrictions ease. This increase may go on for some considerable period of time.

No

Target

Performance

(Good to be low) Data LNL

GPerformance


LN

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2.1.4 Number of Children subject to a child protection plan (CS4)

461

Numbers have decreased from 469 in December. 461 equates to rate of 17 per 10,000 of 0-18 population Next best comparable authority Cambridgeshire with a rate of 35.4

Numbers of children subject to child protection have reduced. This follows focussed work to ensure child protection plans are ended in a timely manner where appropriate. All priority cases have been identified by social workers and all statutory visits are taking place, though some of these have been carried out virtually where it is not possible to have face to face visits.

2.1.5 Number of Children Looked After (as at the end of the month) (CS6)

951

The number of CLA has decreased from 956 last quarter. The current rate is 35.1 per 10,000 which compares to the next best neighbour of 37 in Buckinghamshire

The numbers of children looked after has decreased from 956 last quarter. Work is underway to re-unite adolescents taken into care through voluntary section 20 orders with their families where it is safe to do so.

No

Target

Performance


LN

GPerformance


LN

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2.1.6 Number of requests for Education, Health & Care Plans (EHCPs) for those with a Special Education Need and / or Disability (formally SEND Pathfinder) (CS82)

1,678

Numbers have increased from 1,394 in Q4 2018/19

There has been an increase in the number of requests for education, health and care plans with 1,678 requests in 2019/20 compared with 1,394 in the previous year. This follows a 10% increase in requests between 2017/18 and 2018/19 financial years. Responding to requests for Education, Health and Care Plans continues to be a key focus as part of the SEND Transformation project.

2.1.7 Number of completed Education, Health & Care Plans (EHCPs) issued for those with a Special Education Need and / or Disability (formally SEND) (CS84)

1,165

Numbers have increased from 929 in Q4 2018/19

The number of completed EHCPs issued in 2019/20 has increased to 1,165 from 929 in 2018/19 (25% increase). This follows an 8.7% increase between 2017/18 and 2018/19 financial years. The council continues to see year on year increase in the number of young people aged 0-25 supported through an EHCP.

2.2 Projects, Contracts & Risks Type/ID & RAG

Description/Aim Progress

Project CSP12 Amber

Special Educational Needs and Disabilities (SEND) Transformation

The next stage of feasibility and site visits and school interviews delayed due to Covid-19 restrictions and revised timelines being developed. This will also impact on the availability of the additional 71 special school places originally anticipated for September 2020. Transition arrangements for the new SEND funding in Mainstream school progressed well through the quarter including well-received

No

Target

Performance Data

No

Target

Performance Data

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stakeholder briefings for schools. Transition period for implementation extended to account for Covid-19 shift in priorities. Information and Advice: The new Local Offer Online launched end of January 2020 with over 200 stakeholders attending event in Watford; 2020 development projects agreed including accelerated resources section to enable clear communication with parent/carers during Covid-19. Ongoing dependencies with wider High Needs Funding budget reviews and detailed work around financial benefits to be revisited in light of Covid-19 impact alongside wider Covid recovery work, for 71 additional special school places agreed by Cabinet (Dec 2019).

Contract CSC3 Red

Independent Foster Placements

As at the end of Feb 2020, 670 children and young people under 18 (including Unaccompanied Asylum Seeking Children, family and friends’ placements) were in foster placements excluding staying put. Of the under 18s in foster care 474 (71%) were placed with in house carers including family and friends’ carers (excludes staying put over 18 arrangements). RAG rating is Red due to pressures on Independent Fostering. Whilst there has been a reduction of 10 from the last quarter to 183 to placements the target is 140. The main gap in provision remains the lack of capacity in house and within the independent sector to take children 11 years plus with challenging and complex behaviours (see Residential and Fostering Strategy below). Placement choice is extremely limited, and matching is difficult due to limited options increasing risk of placement move. During the current Covid-19 episode there is an added risk of increased use of independent placements where in house carers may become ill/unable to maintain placements due to self-isolation /infection. Recruitment of new in house carers will also be affected.

Project CSP14 Stable

Children Looked After investing to transform

Residential Strategy The first children’s home to open as part of the strategy, Greenway Lodge (Hudnall Park) (2 bed)

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has been launched. The service will provide an emergency therapeutic residential home for children and young people aged 9 to 17 with high levels of challenging behaviour and complex needs. Progress is being made in the refurbishment of the further three Phase 1 properties: Divots Place, Hertford (solo medium term and emergency -up to 4 beds); The Springs, Watford (4 bed) and Wilbury, Letchworth (4 bed). This gives a total of 12 (with potential capacity for up to 14) Ofsted registered children’s homes beds in Hertfordshire properties by end of 2020. A further 5 beds will be delivered by March 2021 subject to delays caused by Covid-19. Work continues to develop further beds within the strategy through an exhaustive property search within the County Council portfolio and investigation of options for market purchase and new build. Fostering Strategy

Joint work with IMPOWER on the review of the ‘Good to Great’ programme completed. Intensive phase of foster carer engagement completed. This included a foster carer survey and focus groups. Review of foster carer allowances and skills payments completed with recommended changes due to be submitted to Cabinet in May (Timeline delayed due to Covid 19) Behaviour Change Unit commenced detailed review of the processes used to manage the pipeline of enquiries. New word of mouth approach to foster carer recruitment was due to commence (on hold due to Covid 19). Adolescent Offer: The new Specialist Adolescent Service Hertfordshire (SASH) service is now up and running and supporting young people and their families in Hertfordshire. Current priority is to support ongoing delivery of services as normal as possible in unprecedented conditions, whilst keeping momentum to implement changes where possible.

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Project CSP15 Improving

Closing the gap in early years

Herts for Learning have started to roll out ‘Closing the Gap’ visits to providers identified as not making sufficient progress. Data sharing protocols between early years settings and schools for use during transitions have been developed to ensure schools have sufficient support for individual children in place for when children start school. Work is ongoing regarding data sharing protocols between health and Children’s Services at the crucial health checks at aged 12 and 24 months.

Risk CSF0088 Amber 24

Insufficient finances and resources to meet the needs of Children and Young People (CYP) with Special Education Needs and Disabilities (SEND)

This risk has been escalated from a service level risk with a score of 24. Education, Health & Care Plan (EHCP) numbers are growing rapidly and are currently forecasted to grow by 82% between 2018 and 2023, equivalent to an additional 4669 children and young people. Both nationally and locally in Hertfordshire, there is also a continuing correlation between SEND with EHCP and school exclusions, low attainment and those Not in Education Employment and Training (NEET), which can then have a negative impact long into adulthood. Work is continuing on all the key SEND Transformation work-strands.

Risk CSF0093 Amber 24

Insufficient appropriate provision for CYP (SEND) in Herts

This risk has been raised to reflect current concerns. A SEND programme is in place to transform service and significant work has been undertaken over recent months to increase in-county provision.

Audit No high priority recommendations were made or 'limited' or 'no' assurance Internal Audit opinions issued for this area in the last quarter.

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3 Public Health & Prevention


Key indicators are available through the County Council’s Performance dashboard and the complete set of Public Health Outcome Framework (PHOF) indicators is available at www.phoutcomes.info.

3.1.1 Smoking cessation – uptake and successful quits (PH4)

531 Successful

quits

Performance has improved from 527 in the previous quarter

The number of successful quits has improved since last quarter, but service uptake and the number of successful quits is slightly less in Q3 2019/20 compared to 2018/19. Stop smoking service data continues to show that a higher proportion of routine and manual workers, people with mental health conditions and smokers who live in the most deprived communities access services. Note – This indicator is reported a quarter in arrears

3.1.2 NHS Health checks: invited and delivered (PH5)

80% Numbers

Invited

Percentage has decreased from 82% in Quarter 2

Up to and including Q3 2019/20, 80% of the eligible population in Hertfordshire has been offered a Health Check in the last 5 years (Public Health England target 100%), Hertfordshire’s eligible population increased from 342,243 in 2018/19 to 343,095 in 2019/20. In Q3, 9,321 individuals were invited for a Health Check and 4,759 individuals received one; 51% of those offered a Health Check in Hertfordshire received one, compared to 42% for England. Note – This indicator is reported a quarter in arrears

No

Target

Performance Data LNn/aNLLNn/aNL

No

Target

Performance Data LNn/aNL

http://www.phoutcomes.info/

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3.1.3 Successful completion of drugs and alcohol treatment – alcohol, opiates (PH8)

41.9% Alcohol

Performance has improved from 40.9% last quarter

6.8% Opiates

Performance has increased from 6.3% previous quarter

In Q3, Hertfordshire has seen an increase in successful completions rates for both Alcohol and Opiate treatment since the previous quarter. Compared to other authorities Hertfordshire remains in the second quartile range for successful completion rates for Opiates and Alcohol. Note – This indicator is reported a quarter in arrears

3.1.4 Sexual Health Hertfordshire (SHH) Sexual Transmitted Infection diagnosis (STI) (PH10.1)

356 Chlamydia Diagnoses

(15-24)

Down from 428 last quarter

In Q3, Chlamydia testing amongst young people 15-24 reduced, which resulted in a decrease in diagnoses from428 to Q2 to 356 in Q3. Similarly, the number of Gonorrhoea tests reduced and also the number of diagnoses. Note – This indicator is reported a quarter in arrears.

GPerformance


LN

APerformance


LN

No

Target

Performance Data

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3.1.5 HIV testing uptake (PH11)

4,016

Performance has decreased from 4,555 last quarter

Although Q3 saw a decline in attendance at sexual health clinics, those accessing services continue to be offered a test, with the percentage uptake remaining similar to previous quarters. Note – This indicator is reported a quarter in arrears.

3.1.6 Emergency Hormone Contraception (EHC) provided by pharmacies (PH12)

577 Down from 605 last quarter

Q3 has seen further decrease in the number of females accessing free EHC provided by participating Pharmacies. The decline may be a result of less people having unprotected sexual intercourse or individuals choosing to buy EHC from other pharmacies. Note – This indicator is reported a quarter in arrears.

3.2 Projects, Contracts & Risks

Type/ID & RAG

Description/Aim Reason

Project There are no additional updates on projects.

Contract There are no additional updates on contracts


Audit No high priority recommendations were made or 'limited' or 'no' assurance Internal Audit opinions issued for this area in the last quarter.

No

Target

Performance Data

No

Target

Performance Data

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4 Community Safety & Waste Management


4.1.1 Number of Primary Fire Injuries (CP2)

27 Performance has decreased from 17 Q4 2018/19

The decline in the previous 2 years has reversed resulting in a small increase in fire injuries. This is currently under investigation.

4.1.2 Primary Fires (quarterly) (CPT1)

257 Performance has improved from 326 Q4 2018/19

Q4 has seen a continued decline in Primary Fires, and this has been mirrored by similar declines in both Secondary and Deliberate Fires. They are now at the lowest level that they have been for the last 2 years.

4.1.3 Secondary Fires (quarterly) (CPT2)

`

140

Performance has improved from 222 Q4 2018/19

Q4 has seen a continued decline in Primary Fires, and this has been mirrored by similar declines in both Secondary and Deliberate Fires. They are now at the lowest level that they have been for the last 2 years.

No

Target

Performance


LN

GPerformance


LN

GPerformance


LN

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4.1.4 Number of Deliberate Fires (rate per 10,000 population) (CP4)

1.25 Rate

Performance has improved from 2.13 Q4 2018/19

A wetter autumn and winter period may well explain the significant reduction in numbers of deliberate fires per 10,000 over the last 2 quarters. (Q2 3.61 and Q3 1.32)

4.1.5 Percentage of Attendance Standards (all property fires) all pumps (CP3)

92.5%

Performance has improved from 92% last quarter

There continues to be an improvement in the attendance of the first appliance. The attendance times for second and third pumps remains below target. This will have been as a result of a variety of factors including, unavailability of a closer 'on call' pump, traffic difficulties, response to other, simultaneous incidents, location of incident etc.

4.1.6 Number of false alarms caused by automatic fire alarms attended by Hertfordshire Fire and Rescue Service (HFRS) (CPT3)

632 Performance has improved from 743 last quarter

This metric includes responses to both residential and non-residential automatic fire alarms (AFAs). The service has checked the rise in non-domestic AFAs, and the overall number is lower this quarter.

No

Target

Performance


LN

GPerformance


LN

GPerformance


LL

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4.1.7 Number of road traffic collisions attended by Hertfordshire Fire and Rescue Service (HFRS) (CPT4)


This quarter has seen a decline in the number of road traffic collisions attended. It is also lower (27) than the same period last year.

4.1.8 Number of Volunteer Hours (CP13)

1,256 Performance has declined from 1,554 last quarter

The total hours contributed by the Hertfordshire Fire and Rescue Service volunteers is 1,256. Total hours understandably fell short of the target as a result of the COVID-19 pandemic which meant that all volunteering was stopped, recommencing to do only absolute priority Safe and Well work. In the last week of March 2020, volunteer work moved on to Operation Shield with the delivery of medicines from pharmacies to the most vulnerable residents.

4.1.9 Number of Safe & Well Initiative Visits (CP14)

1,008 Performance has decreased from 1,906 last quarter

A reduction in most prevention work including ceasing Safe and Well visits due to the COVID-19 restrictions will have contributed to a decline in Q4 performance.

4.1.10 Protection Team – Risk Based Inspections (HFRS) (CP16)


No

Target

Performance


LN

RPerformance


L

Data No

Target

Performance

(Good to be high) L

Data No

Target

Performance

(Good to be high) L

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The team have provided significant support to operational crews in respect of their own risk based inspections, often attending with crews.



Project CPP2 Amber

Joint Command Project

The status of the project has remained stable this quarter at amber and whilst some issues have arisen as a result, is in a period of ‘relative stability’, with all partners working well together both in the Fire Control room environment and via the work of respective Digital Services Teams who are closely collaborating to find solutions to emerging issues. Planning for the next phase of mobilising systems via a project titled ‘Fire Collaboration 2023’ has been initiated with the recruitment of a dedicated Project Management Team based in Hertfordshire. This team will manage the production of a requirements document, set the specifications for a new consortium system, procure and implement the outcomes across the consortium within the timeframe indicated above.

Progress since last quarter:

Lincolnshire Fire and Rescue Service migrated to Vision 4 software on 19th February 2020.

Norfolk Fire and Rescue Service migrated to Vision 4 software on 11th February 2020.

Contracts There are no additional updates on contracts

Risk All corporate risks, including any red risks relating to this Portfolio, can be viewed through the electronic dashboard. There have been no significant movements in the last quarter


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5 Growth, Infrastructure, Planning & the Economy


5.1.1 Percentage of bus stops with comprehensive and up to date information (ENV31)

90.8%

Performance decreased from 90.9% last quarter

Performance remains high and above target. The number of stops with timetable information is broadly static in relation to the previous quarter. In general, the aim is to display timetables at all stops, but at some stops local constraints and the design of posts/columns can prevent the installation of the infrastructure that would allow this to be achieved. For passengers with smart-phones or other devices the Intalink App and website provide an alternative method to accessing timetable information.

5.1.2 Percentage of Environmental Resource Planning Consultations completed within 21 days and those with an agreed extension (ENV93a)

99.5% Performance has decreased from 98.5% last quarter

This data relates to Q3 2019/20 and represents a significant improvement on the same period last year and in relation to Q1 and Q2 for this year. Overall numbers of consultations remain high for all service areas.

5.1.3 Percentage of Overall Employment Rate (working age 16-64) (ENV14)

78.2% Performance has remained the same as last quarter

GPerformance


LN

Data No

Target

Performance

(Good to be high) L

GPerformance


LN

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Latest data for the overall employment rate for Hertfordshire shows the rate remained the same as the last quarter. It remains above target (76.5%) but 1.1 percentage points below the South East employment rate and 2.5 percentage points above the rest of England. Please note that the data is shown one quarter in arrears.

5.1.4 Percentage of ALL Young People who are Not in Education, Employment or Training (NEET) (CS156)

2.56%

Performance has declined from 2.52% last quarter

The overall NEET rate performance (2.56%) is good but for those within the cohort that are from vulnerable groups (Deprived Area, Special Education Needs and Disability, Young Offenders and Children Looked After/Care Leavers) the rate is higher (12.6%). This group remains a priority for Children’s Services. Services for Young People will continue to lead work to re-engage NEET young people in education, training and work as part of the Hertfordshire Skills Strategy and through ensuring join up with key partners. YC Hertfordshire teams will continue to target this cohort to move them into education or employment with training. YC Hertfordshire is working with providers of programmes such as Herts Youth Futures to ensure that their offers are known to all services and young people who are NEET.

Projects, Contracts & Risks Type/ID & RAG


Project There are no additional updates on projects

Contract There are no additional updates on contracts



No

Target

Performance


LN

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6 Highways and the Environment


6.1.1 Integrated Transport Control Centre (ITCC) Percentage of Network Interventions (ENVB1)

50%

Performance has decreased from 57% last quarter

The number of ‘incidents where proactive management on street was possible’ has decreased slightly this quarter but remains in line with the general trend on this measure through the past 2 years. As Ringway’s ability to proactively manage incidents is influenced heavily by the location of fixed Intelligent Transport Systems (ITS) equipment (VMS, Traffic signals) and their proximity to incidents that occur across the county. However, the ability to proactively manage traffic disruption in areas where there isn’t fixed ITS equipment continues to show an improvement where incidents resulting in road closures are concerned.

6.1.2 Response to public correspondence within 10 days (ENVB2)

81%

Performance has remained stable since last quarter

The quarter finished on 81% in Q4. During this period of time the Customer Service Centre (CSC) had a handle time of 3 working days. A new process also been introduced that improves checks carried out at the CSC allowing cases to be dealt with in real time which in turn should increase output and reduce issues. These additional checks can only be done when resources allow.

RPerformance


L

APerformance


L

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6.1.3 Street lighting defects rectified within the prescribed response times (ENVB4)

100%

Performance has increased from 99.9% last quarter

Performance for street lighting defects is measured from 20 working days from receipt of a street lighting fault to start of the job and monitoring takes place to ensure not all jobs are being left until near the deadline. It should also be noted that a proportion of street lighting faults turn out to be UK Power Network issues meaning they ultimately fall outside of the scope for this indicator. Response to publicly reported street lighting faults on non-A, B and C roads was on target for Q4 of 19/20. This has been scoring highly throughout 19/20. This reflects the overall health of the street lighting service, with the percentage of streetlights working on A, B and C roads (picked up via continuous inspection) showing similarly consistent results.

6.1.4 Percentage of schemes delivered against the Integrated Works Programme (ENVB3)

74% Performance has declined from 81% last quarter

Overall programme reliability was 74%. This is mainly down to some movement in the Bridges programme and Integrated Transport projects post work activities and a delay in updating the A Roads programme information following the Christmas break, this has now been updated and should show an improvement in Q1.

Data

GPerformance

(Good to be high) L

RPerformance


L

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6.1.5 Response to emergency (ENVB5)

99.44% Performance declined slightly from 99.8% last quarter

Response to emergency are highway defects that have been classified as requiring an Emergency 2hr response. They are measured from the time the issue is reported, to the time the Highways response crew arrive at the location. Essentially, this is anything that is obstructing the safe passage along the road and presenting an immediate hazard to the travelling public. Response to Emergency defects has decreased slightly in Q4. The service is constantly monitoring the level of risk associated with the small number of jobs that fall outside of the target attendance time.

6.1.6 Response to Category 1 defects (ENVB6)

99.02% Performance has decreased slightly from 99.07% last quarter

Response to Category 1 defects to time (24 hours, 5 or 20 working days depending on the severity of the defect) has been consistently at or above its target level of 98% and continues to do so throughout Q4.

6.1.7 The percentage of newly registered walkers identifying that they are living with 1 or more long term condition (Herts Health Walks) (ENV74)


In Q4, 34.18% of newly registered walkers identified as living with one or more long-term health conditions. This is 8.22% below last quarter but 2.18% above the target (32%). These health conditions include diabetes, heart disease, high blood pressure and also mild to moderate mental health conditions. Research has shown that increased physical activity

GPerformance


L

GPerformance


L

GPerformance


L

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offered by activities such as Health Walks, could help an individual to manage these conditions.

6.1.8 The Percentage that are inactive at signup (Herts Health Walks) (ENV75)


Overall Herts Health Walks has achieved an annual figure of 25% against a target of 30%. This underlines the complexity of targeting individuals who do not belong to any wider social grouping and are unlikely to self-refer.

6.1.9 Project Income Secured from other sources external to Countryside & Rights of Way (ENV52)

£3.081m Performance has improved from £2.077m last quarter

The Countryside & Rights of Way (CRoW) service prepares plans that set out how green space is to be enhanced for people and for wildlife. These plans are used to engage local communities in this decision making. They set out the actions that will enhance these places and also form the basis for applications to secure external funding. External funding is also secured to expand coverage of Hertfordshire Health Walks and enable volunteering activity in the environment. A significant increase this year due in part to a single grant of £1.95m from the Lottery for a Greenspace Enhancement Project in Bishop's Stortford. Significant sums of S106 monies have also been acquired for the improvement of Rights of Way and redundant Railway Lines to enable everyday active travel.



Projects There are no additional updates on projects

Contract Ringway

Overall performance of the Highways Service Term Contract for Q4 was 96.15% which is a decrease of 1.62% from Q3. This is an 0.8% increase on Q4 in 2019 which was 96.07%.

RPerformance


L

Data No

Target

Performance

(Good to be high) L

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7 Education, Libraries & Localism


7.1.1 Percentage of Ofsted judgements – rated good and outstanding (all schools) (CS17)

88.1% Performance has declined slightly from 88.2% last quarter

The proportion of good or outstanding schools in Hertfordshire, as judged by Ofsted, shows an improving trend since autumn 2013. The published data shows Hertfordshire’s percentage at the end of Feb 2020 to be 88.1% of schools in the authority good or outstanding, compared to 86.3% nationally.

7.1.2 Percentage of Hertfordshire children not allocated a ranked school (Primary) (CS22)

2.47% Performance has improved from 2.68% last year

Although the number of applications has remained stable with only 63 more applications than last year the percentage of non-ranked pupils has continued to drop and is now less than 3% and only 2.28% for those that applied on time.

Data No

Target

Performance

(Good to be high) L

No

Target

Performance


LN

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7.1.3 Percentage of Hertfordshire children not allocated a ranked school (Secondary) (CS23)

4.47% Performance has improved from 6.92% last year

Across Hertfordshire, application numbers for Secondary Transfer were slightly lower this year compared to last year, with 14,422 applications compared to 14,714 applications last year. However, satisfaction rates have remained high. Over 95.48% of children were offered a ranked school, with over 78% being offered their first choice. The percentage of children offered a ranked school in 2020 has increased, from 92.99% last year, and the percentage of children offered their first choice school has also increased from 75% last year. The percentage of children not allocated a ranked school has decreased from 6.92% last year to 4.47%.

7.1.4 Library Issues (Physical & Virtual) (RP117b)

1.18m Performance has improved from 1.16m in Q4 2018/19

Library issues in Q4 are slightly higher than in the previous year, increasing from 1.16m to 1.18m. Physical issues make up 79.3% of the total issues for Q4, with 20.7% being virtual issues.

7.1.5 Number of Library Visits (Online/Virtual) (RP127)

733k Performance has improved from 650k last quarter

In Q4 the number of online / virtual library visits increased by 23% compared to the same time last year.

No

Target

Performance


LN

Data No

Target

Performance

(Good to be high) L

Data No

Target

Performance

(Good to be high) L

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All Hertfordshire Library buildings temporarily closed on Saturday 21 March 2020 until further notice, as a result of COVID -19 measures. Since then physical visits have stopped and there has been an increase in visits to online library services such as BorrowBox e-library and Recorded Books digital online magazine service. The increase in virtual service usage during this time has contributed to the significant overall increase in virtual visits for Q4 2019/20.



Project CSP13 Red

Music Service

Both a business and financial model for the externalisation of the service have been refined and extended. These were due to be presented projects to SMB in mid-April 2020 with the proposal to take it out to public consultation. Due to the Covid-19 crisis and the need to divert focus to Music Service business continuity – in particular online rather than face-to-face service delivery - the next steps have been delayed. RAG status continues to be Red pending completion of next steps and some uncertainty around the timescales for the completion of milestones to move to a Cabinet decision on Externalisation.

Project RPP3a Amber

Schools Expansion – Primary (PEP)

PEP8 - programme completed. PEP9 - approved by Cabinet February 2019. Scheme progression continues to be held pending availability of expansion land, linked to housing development. PEP10 - no permanent expansions required. No temporary expansion requirements for Spring 2020 Bishop’s Stortford North: All land acquisitions have now been finalised which provides the sites required to deliver the County Council’s preferred additional education provision to serve the area. Both Bishop’s Stortford North Consortium and Countryside Properties commenced housing development but recently both decided to cease all construction due to COVID-19. The first new 3 form entry (FE) primary school building is in construction via Hertfordshire County Council but is experiencing delays due to

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COVID 19: it was due to be ready for a start in September 2020. Discussion with the Department for Education (DfE) and Trust, Avanti Schools (which will also run the second primary and the 6fe secondary school planned for Bishops Stortford North) suggests the best approach is to defer the opening for one year. Places will be made available at other schools for that period of time. Recommencement of housing construction and the pupil demand arising from it will be monitored to inform decisions round the timing of the need to commence and open the second primary school in the western neighbourhood. Contingency plans are either available or in preparation for the two other primary expansion projects (one County Council and one DfE project) should progress/completion of the schemes be delayed. Both are at existing schools (St. Josephs, Bishop’s Stortford and St. Peters, St. Albans).

Project RPP15 Green Stable

Hertfordshire Localism

Locality Budget Scheme for 2020/21 opened early in March 2020, as opposed the usual timings of June, in response to the coronavirus pandemic. Grants are currently only for coronavirus related activity. Plans to launch a Hertfordshire crowdfunding platform - due to go live in April 2020 - have been delayed due to the pandemic.

Project RPP3b Red

Schools Expansion – Secondary (SEC)

SEC1 & 2 places available on time

SEC3 approved and being implemented (mainly by schools via funding agreements).

Croxley Danes school still occupying temporary accommodation until permanent accommodation in Croxley Green ready (Education & Skills Funding Agency project). This DfE project has experienced delays and the building may not be able to be occupied when planned. The DfE is considering contingency plans.

Katherine Warington: Leave to appeal Judicial Review decision was not granted. Work started on site. School opened September 2019 (in adapted sports hall for first year). Revision to planning conditions due for Development

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Control committee in July to enable first year occupation. Additional costs for the county council on highways approved by Cabinet. This is a DfE project which it is prioritising in order that it is ready to accommodate the second cohort in September 2020. The DfE is considering contingency plans should delays be experienced due to COVID 19. Highways works might also be affected. -Bishop’s Stortford North: All land acquisitions have now been finalised which provides the sites required to deliver the county council’s preferred additional education provision to serve the area. Both Bishop’s Stortford North Consortium and Countryside Properties have now ceased construction due to COVID 19. The 6fe secondary school is currently planned to open from September 2022 but the rate of development and the timing of need for the school will now be monitored. Preparatory work continues, however, and is heading to Development Control Committee for approval in April 2020. Following a competition process, Avanti Schools Trust has been approved by the DfE to be appointed as the sponsor of the two new primary schools and the secondary school planned for Bishop’s Stortford North.



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8 Resources & Performance


8.1.1 HR Paybill (RP30 and RP134)

£260.9m (Total)

£181.9m (Basic)

Up from £256.6m last quarter

Up from £179.5m last quarter

The rolling annual total pay bill (excluding agency spend) has increased by £4.3m from £256.6m to £260.9m. This continues to be a 1.7% quarterly increase, unchanged from the previous two quarters. The rolling annual basic pay bill for the council has increased by 1.3% from £179.5m in Q3 to £181.9m in Q4.

8.1.2 Agency Spend (£) (RP13)

£10.8m

Spend

4.0% Of paybill

Down from £11.5m last quarter Down from 4.3% last quarter

Agency spend for Q4, based on a 12-month rolling year to February 2020, has shown a third quarterly decrease, reducing from £11,551,639 in Q3 to £10,857,085 in Q4 (-£700k / -6.0%). Agency spend as a percentage of the total pay bill has also decreased further by 0.3% to 4.0%. Reductions in agency spend have been seen across the majority of departments, most notably -£409,089 across Children’s Services, -£204,128 across Adult Care Services and -£109,422 in Resources. The only departments with slight increases in spend are Environment and Infrastructure and Libraries and Heritage Services.

No

Target


No

Target


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8.1.3 Workforce Headcount (RP15 & RP16)

8,091 Headcount

6,464 EWT

Numbers have increased from 8,022 last quarter Numbers have increased from 6,409 last quarter

Average headcount has increased from 8,022 in Q3 to 8,091 in Q4 (+69 employees). This change was largely due to increases in headcount in Adult Care Services (+48 employees) and Community Protection (+44 employees). Average Equivalent Whole Time (EWT) has increased by 55 from 6,409 in Q3 to 6,464 in Q4.

8.1.4 Average Days Sickness per Employee (RP29)

7.1days Performance has stayed level since last quarter

Q4 average sickness absence is based upon sickness over a rolling year to February 2020. Sickness absence has remained level at 7.1 days since Q3, close to the County Council target of 7.0 days average per employee. Across the services the levels of sickness this quarter were:

Service Average days sickness Change from Q3

Adult Care Services 10.7 days - 0.1 days

Community Protection 10.4 days + 0.2 days

Herts Business Services 7.9 days - 0.8 days

Environment & Infrastructure 5.6 days - 0.2 days

Children’s Services 5.0 days - 0.1 days

Libraries & Heritage Services 3.8 days + 0.1 days

Resources 3.3 days No change

Public Health 3.1 days No Change

Stress / Depression / Anxiety / Mental Health continued to be the main reason for absence across most departments accounting for 23.8% of all sickness. Across County Council Departments just 5.9% of employees (478) had been absent in the last 12

No

Target

Performance


LNL

Data

GPerformance

(Good to be low) LNL

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months due to this reason, with the average length of absence decreasing from 33 days in Q3 to 26 days in Q4. The next highest reasons for absence were Muscular Skeletal which accounted for 21.5% of absence (unchanged since Q3), followed by Stomach/Digestive which accounted for 7.3% of all absence in the period (down 0.3%). Absence due to Covid-19 is now being collected and recorded on SAP, although it is too early to tell the impact that this will have on overall absence levels as it may well be offset by reduced non-Covid absence.

8.1.5 Customer Service Centre (CSC) all contacts – quarterly average call waiting time (RP116a)

19

Performance has decreased from 16 last quarter

CSC average wait time was less than 20 seconds for January, February and March 2020. In March 2020, secondary admissions calls were lower than previous years and there were contact reductions due to service closures. However, there was an increase in calls for driver training cancellations, library renewals following closures and adult care related matters.

8.1.6 Number of Apprenticeship Starters (RP147)

72

Performance has improved from 31 last quarter

In 2019/20, the council had a target to recruit 184 Apprentices, this target was almost reached with a total of 181 Apprentices recruited. This was helped by Q4 having the highest quarterly recruitment rate of 72 since the Levy was introduced. In addition, there have already been 90 Apprentices identified to start in 2020/21.

GPerformance


LNL

GPerformance


NL

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8.1.7 Apprenticeship Levy Funding Gap (£) (RP148)

-£148,046

Performance has decreased from £9,332 last quarter

Despite Resources and Community Protection departments both proportionally spending more than their share of the levy in 2019/20, there is currently approximately £148k of historic levy that has expired due to it not being used in the last 24 months and will be reclaimed by central government.

8.1.8 Number of complaints (RP1)

281 Performance decreased from 244 in Q4 2018-19

The total number of complaints has increased from the same period last year (244). • 12 notifications of investigations were received from the Local Government

Ombudsman (LGO) – 7 in Children’s Services, 4 in Adult Care Services and 1 in Environment & Infrastructure.

• 7 final decisions of fault were received from LGO – 3 in Children’s Services and 4 in Adult Care Services.

8.2 Projects, Contracts & Risks Type/ID & RAG Description/Aim Reason

Project RPP5 Amber

Superfast Broadband

More than seventy new structures delivered in the last quarter, with 1,200 new connections made available across the two counties. Broadband UK are revising contracts to descope the top 6% of premises by cost. The programme is still reviewing the effects of this and continuing to focus on retaining a number of the premises that Broadband UK proposes to remove from the contract.

No

Target

Performance


LNL

No

Target


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Openreach have presented an issue with their data which means around 450 premises are no longer claimable. This situation is under review and Openreach are in the process of presenting a plan to introduce additional structures into the programme to rectify the deficit. Contract 3: The programme has successfully awarded a contract utilising DEFRA funding to expand ultrafast coverage to a small number of rural businesses in the east of the county and planning for this is underway. The programme is seeking to target additional DEFRA funding in other parts of the county, but these areas remain under discussion. The programme is not, as of writing, heavily impacted by the Covid 19 situation and delivery is continuing; however, this situation is being monitored closely and will depend upon national guidance.

Contract RPC1 Green

Shared Managed Services (SERCO)

Where service failures have arisen, the county council and Serco continue to identify and proactively resolve these in such a way as to minimise the business impact.

Contract RPC6 Green

Leadership, Management Development and Learning Services (KPMG)

Phase 1 of the implementation of the contract was completed on time to coincide with Learning at Work Week on w/c 13th May 2019. Learner engagement has increased, and both the quality and transference of learning has been rated positively across the phase 1 topics (both workshops and on-line resources). There has also been an increase in returning users over the last two months and use of mobile devices to access content. Work on the Phase 2 topics (project management and digital skills/leadership) is nearly complete with the majority of the topics going live in March 2020. A one day senior leadership development programme - Supporting Leaders Through Change - is currently going through detailed

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design and due to the coronavirus will now be launched in September 2020.


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Key & Notes 1 Indicators - Red, Amber & Green Explanation

2 Projects & Contracts - Red, Amber, Green Explanation

Rating has improved Rating same as last time Rating has deteriorated

3 National and Local Key Performance Indicators National Indicator Local Indicator

4 Risks – Additional Information All corporate risks, including any red risks relating to this report, can be viewed via the dashboard

5 Comparable Authority To provide a means of benchmarking progress other local authorities (LA’s) are identified where they are deemed to have similar characteristics. These designated LAs are known as statistical neighbours (stat neighbours) or comparable authorities.

N L

No target specified

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Any LA may compare its performance (as measured by various indicators) against its statistical neighbours to provide an initial guide as to whether their performance is above or below the level that might be expected.

The term ‘comparable neighbour average’ (or stat neighbour average) is used when, for that indicator, the individual totals from LA’s in the group are combined and divided by the number of LA’s in the group.

The sections below list the comparable authorities used by the various County Council Services/departments. Officers continue to review the appropriateness of these comparators.

Please note: Highways do not benchmark with neighbouring authorities for performance, instead current performance is compared against previous years.

5.1 Adult Care and Health Services Referred to throughout Section 1

Oxfordshire

Essex

Buckinghamshire

Hampshire

Kent

Cambridgeshire

Surrey

Gloucester

Northamptonshire

West Sussex

Warwickshire

Worcestershire

Staffordshire

Lancashire

Somerset

5.2 Children’s Services & Education Referred to in Sections 2 and 7

Bracknell Forest

Hampshire

Oxfordshire

Central Bedfordshire

Trafford

Buckinghamshire

Cambridgeshire

West Berkshire

West Sussex

Warwickshire

Hertfordshire

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5.3 Environment – Bus Information Referred to in section 5

Cambridgeshire

Essex

Suffolk

Central Bedfordshire

Bedford

5.4 5.4 Environment Referred to in section 6

Authority

Buckinghamshire CC

Cambridgeshire

Essex

Gloucestershire

Hampshire

Kent

Lancashire

Northamptonshire

Nottinghamshire

Oxfordshire

Suffolk

Surrey

Warwickshire

West Sussex

Worcestershire

5.5 Public health

PHE now use CIPFA comparators. For Hertfordshire these are the 6 statistically nearest county councils linked in the IMD 2015 Referred to in Section 3

Oxfordshire

Hampshire

Surrey

West Sussex

Cambridgeshire

Buckinghamshire

5.6 Human resources Referred to throughout section 8

Buckinghamshire

East Sussex

Essex

Hampshire

Kent

Oxfordshire

Surrey

Wiltshire

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5.7 Fire & rescue – family group Family Group comparison data is produced from the Department for Communities and Local Government: Fire Statistics Monitor: England April 2016 to March 2017 and the CIPFA Fire and Rescue Service Statistics 2015. The Family Group is a group of Fire and Rescue Services defined by the Department for Communities and Local Government (DCLG) for comparison purposes, here Hertfordshire is compared to the 18 other English Fire and Rescue Services in Family Group 4 (FG4)

Referred to throughout section 4

Avon

Cheshire

Cleveland

Derbyshire

Essex

Hampshire

Hertfordshire

Humberside

Hereford & Worcester

Kent

Lancashire

Leicestershire

Lincolnshire

Northern Ireland

Nottinghamshire

Staffordshire

Surrey

South Wales

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