how to handle 3 types of difficult conversations hbr
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CONFLICT
How to Handle 3 Types ofDifficult Conversationsby Karen Dillon
DECEMBER 29, 2014
Many of us find ourselves in professional
situations where we believe someone has
wronged us, treated us badly, or just plain made
us mad. The expert advice often is to have the
courage to have an honest conversation, air the
grievance. No one can help you solve a problem
if she doesn’t know you have it. But that’s easier
said than done, right?
It helps to have guiding principles to call on
when you need to work through something
difficult with a colleague. But the context of
your discussion also matters. Do you need to
take a stand on something? Deliver bad news?
Do you have time to prepare, or are you caught
off guard? Here are some specific tips for
navigating the most common scenarios,
including the wrong way to approach the issue
and a better way.
If you’re mad about a decision that affects you . . .
We’ve all had white-hot reactions to news that affects our jobs. But nothing good comes from
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