I Am Knowledge Worker 2.0Hear me roar

Stephen Collinsacidlabs

Definitely not!

Who am I?

Who (and what) isKnowledge Worker 2.0?

“... works primarily with information or... develops and uses knowledge in the workplace.”

Peter Drucker, Landmarks of Tomorrow, 1959

Work has changed from...

making things...

to knowing things

BigCorp Pty Ltd

They’re here. And here. And here. And here. And here.Where they should be.

Content People

Technology Business

Corporate Comms Manager

Knowledge Manager

Organisational Development

Manager

HR Manager

Business Manager

Business Analyst

Project Manager

DBA

CIO

Web DeveloperIT Manager

Systems Analyst

Information Architect

Records Manager

Software Developer

CEO

CFO

Subject Experts

Organisational Psychologist

Web Strategist

Original version by Patrick Lambe, Straits Knowledgehttp://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/

Industry Analyst

Marketer

Researcher

ResearchScientist

‣ limited location

‣ limited roles

‣ inside the wall

‣stuck at a desk (and stuck using email and other standard tools)

‣custodian of information

‣knowledge as process

‣uses rigid ways of organising information

Knowledge Worker 1.0 areforced to look like this

‣ all over the organisation

‣ broad skills on a solid base

‣ not bound to one place

‣ connects with colleagues, peers and client community everywhere

‣ understands “the way we do things around here”

‣ uses many tools

‣ no particular age

‣ knowledgeable, interested, engaged, contributing

‣ shares and distributes information freely

Knowledge Worker 2.0looks like this

Skills

Synthesizers

T-Shaped

Fuzzy

Which is not the same as this...

http://www.flickr.com/photos/geek4x4/237306157/

Bursty vs. Busy

“The burst economy, enabled by the Web, works on innovation, flat knowledge networks, and discontinuous productivity.”

Anne Truitt Zelenka, Web Worker Daily

http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/

Creative

Innovative

Intellectually present

Not tied to a desk

Continuous Partial Attention

The world is my water cooler (and my meeting room)

“Networked, social-based opportunities are so explosive today that when we pursue them we’re flung forward at pace.”

James Governor, RedMonk

http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/

Seeding the fertile mind

At enlightened, forward-thinking companies, managers understand the connection between learning, innovation, and higher productivity — in fact, employees at these companies may even be encouraged to spend time learning and experimenting with new technologies.”

Joe McKendrick, FASTForward

http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/

Wide range of tools

“One of the most interesting things for me about these classes has been how often students bring up one specific concern; that people who use the new tools heavily — who post frequently to an internal blog, edit the corporate wiki a lot, or trade heavily in the internal prediction market — will be perceived as not spending enough time on their ‘real’ jobs.”

Prof. Andrew McAfee, HBS

http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/

Fail gloriously (and often)

Motivation?

Generation Y

Anyone. It’s situational.

How can I add value?

How do I get value?

Outta here...

Engagement

Community

Co-workers

Management

Clients and customers

Conversation

Culture

Aware

Share

Care

Learn

No walls

Authority from knowledge rather than power

Imagine

http://www.flickr.com/photos/midnight_trucker/376653652/

Licensing

http://www.slideshare.net/trib

http://creativecommons.org/licenses/by-nc-sa/3.0/

Like the cool pictures?

iStockphoto.com, LuckyOliver.com and Flickr

Stephen Collins

trib@acidlabs.orgskype: trib22

+61 410 680722

www.acidlabs.orgtwitter.com/trib

www.linkedin.com/in/stephencollins

strategies, tools and processes to empower knowledge workers