nec executive knowledge worker

Communication Tools For The Executive/ Knowledge

Worker

Mark BrzoskoSales Engineer

NEC Unified Solutions

NEC Unified Solutions, Inc.Ｐ age 2

Agenda

• Desktop Communication Tools• Solution Examples

• Executive Insight Demo

• Collaboration Tools• Solution Examples

• Product Demo

• On Campus Mobility• Overview of available solutions


What are the challenges?

• The traditional way of thinking about the phone system has changed

• Dial tone is not a compelling feature

• Technology is changing the way businesses operate

• By virtue of “convergence”, telecom industry has changed to a computer model

…selling applications


Par

tner

sNEC’s UNIVERGE360 Approach

Unified Business

Data CenterNetworkDesktop and End-points

Unified Infrastructure

Unified Communications

MobilityDesktop IntegrationUser Experience

Unified Processes

Supply Chain ManagementCustomer Relationship ManagementOperations and Inventory Management

Ser

vice

s


Agenda




• Product Demo


Role: The Knowledge Worker / Executive

Presence: Ability + Preferred Device + Willingness


Presence Profiles

Customize Greetings based on Mode,

Availability or Calendar


Microsoft Outlook Calendar

* Requires a Unified Messaging license

Assign Profiles via Outlook Calendar


Expected Time of Return

Configure Voice Messaging to play ETR automatically

by specifying a return

date and time


Caller Profiles

Set up unique options and / or

greetings for specific callers


One-touch Options from Voice Messaging

Offer your callers one-touch options, either generic or

specific to each caller /

profile


Manage Phone Calls

Inside Outlook or

via Executive Desktop

Outlook Integration

Craig Powall from NEC


UCE Features & Benefits

Features•New Intuitive Interface (UC700)•Enhanced Presence•Contact List•Call Control•Video & Web Collaboration •Seamless integration with Mobile Client

•Communication History

Features•New Intuitive Interface (UC700)•Enhanced Presence•Contact List•Call Control•Video & Web Collaboration •Seamless integration with Mobile Client

•Communication History

Benefits•Facilitates quicker, more efficient communications

•One number calling•Mobility without sacrificing availability

Benefits•Facilitates quicker, more efficient communications

•One number calling•Mobility without sacrificing availability

Back

Buddy List

Sales

Mobile Client

Send IM

(Hold &) Call

(Transfer To)

View Details

(Query/Disable Presence)

Set Presence Alert Back

Buddy List

Sales

Mobile Client

Send IM

(Hold &) Call

(Transfer To)

View Details

(Query/Disable Presence)

Set Presence Alert


Live DemoExecutive Insight


UC700 - Intuitive Interface

Features

UCE administrator can upload photos to further enhance the user experience

Provides “Business Class” control (company approved images)

Photos appear in UC700 Conference Manager

Photos stored in the OW5000 database


UC700 - Intuitive Interface

Contact or “Buddy” List

Call Control Panel

Preferences• Contact Info• Call Rules• Shortcut Definitions

Call Logs

Directory/Call Log Filter• Corporate• Personal• External• Outgoing Calls• Incoming Calls• Missed Calls

Easy Navigation


UC700 - Search

Features

Search and Filter:• Corporate• Personal• External• All

Create “Contact Lists” for instant collaboration


UC700 - View and Control Status

Features

Easily set status with a simple drop down menu.

•Pre-defined Status• Online• Out of Office• At Lunch• Away from Desk• Busy• In a Meeting• On Business Trip• On Vacation

•Automatic Status• Idle Watcher• Calendar Link

•Create custom status profiles


UC700 - Presence

Features

Simple Presence

Set and broadcast

availability to a group.

“ I am in a meeting, I will be

unavailable to everyone”

Features

Simple Presence

Set and broadcast

availability to a group.

“ I am in a meeting, I will be

unavailable to everyone”Red indicates the contact is not availableYellow indicates the contact is off hook or logged out Green indicates the contact is available


UC700 - Presence

Features

Enhanced Presence

Set rules for different people

“I am in a meeting and unavailable to

most other users but available to my

boss.”

Henry Miller’s user interface indicates Elise

Cowan is in a meeting but her status icon is

green because she has set her rules to be

available to Henry Miller

Features

Enhanced Presence

Set rules for different people

“I am in a meeting and unavailable to

most other users but available to my

boss.”

Henry Miller’s user interface indicates Elise

Cowan is in a meeting but her status icon is

green because she has set her rules to be

available to Henry Miller


UC700 - Presence

Features

Mouse over a contact to view available communication devices and preferred method of contact.


UC700 - Presence

Features

Single click on a name

to instantly view

detailed contact rules

and information

Features

Single click on a name

to instantly view

detailed contact rules

and information


UC700 - Call Control

Hold

Transfer

Free-Form Dialer

Audio Conference Manager

Video Call (Option)

Connected Call

Call being dialed. Will turn blue when connected. Two blue icons represent three party conference call

User Status Control

Redirect Incoming Calls

Communications Log


Features

Conference Manager

• Use directory to select conference participants

•Performs outbound dialing to bring participants into conference.

• Seamless transition from 3-way conference to bridge.

•Conference scheduling (Roadmap)

Features

Conference Manager

• Use directory to select conference participants

•Performs outbound dialing to bring participants into conference.

• Seamless transition from 3-way conference to bridge.

•Conference scheduling (Roadmap)

UC700 - Audio Conference Manager

Al Ginsberg214-232-6000

X

Larry Mann214-684-6020

X

Lois Lane415-398-1293

X

Elise Cowan615-320-6815

X

John Smith615-320-6837

X

Scott Adams214-262-6500

X

Tim LearyBusy…

X


Features• IM to other UC700 and NEC

Mobile Clients• IM Logs Stored Locally• “IT Friendly” IM

Communication Log Includes:• Inbound and Outbound

Calls• Missed Calls• Instant Messages• Current Presence• Voicemail Integration with

UM8500

Features• IM to other UC700 and NEC

Mobile Clients• IM Logs Stored Locally• “IT Friendly” IM

Communication Log Includes:• Inbound and Outbound

Calls• Missed Calls• Instant Messages• Current Presence• Voicemail Integration with

UM8500

UC700 - IM and Communication Log


UNIVERGE UM8500 Unified Messaging

Key messaging component of NEC’s UNIVERGE Unified Communications portfolio offering both a

“True Unified” (Exchange) or (SQL) message store

Powerful UM and UC featuresVoice playback from both the desktop client and mobile client for SQL message storeVideoMail / Screen CaptureAdvanced Call Management

UC700 Client


Agenda




• Product Demo



WHY USE COLLABORATION TOOLS?

Saving Money in today's economy

Create Fast Meetings with Other Team Members

Remove Geographical Barriers

Share documents and other content easily

Reach decisions faster

Improve the bottom line


Examples Of Tools

WebEx GoToMeeting

NEC Hosted Collaboration


Video Conferencing/Collaboration

Features•Up to 16 Video Windows•VoIP or Standard PSTN Audio Conferencing

•Browser Based - allows UC and Non-UC participants to conference

•Desktop/Application Sharing•Provides moderator complete control of conference

– Mute Participants– Arrange Video Windows– Adjust Video and/or

Audio Quality– And More…

Features•Up to 16 Video Windows•VoIP or Standard PSTN Audio Conferencing

•Browser Based - allows UC and Non-UC participants to conference

•Desktop/Application Sharing•Provides moderator complete control of conference

– Mute Participants– Arrange Video Windows– Adjust Video and/or

Audio Quality– And More…

Benefits•Work seamlessly with colleagues no matter the location

•Share information easily•Jointly modify documents and spreadsheets without having to pass files back and forth

•Great for remote training

Benefits•Work seamlessly with colleagues no matter the location

•Share information easily•Jointly modify documents and spreadsheets without having to pass files back and forth

•Great for remote training


Live DemoNEC Hosted

Collaboration


Features of Executive Conference

Up to 64 ports available for GREasy to use and administerSecure calls with PIN number accessBook future or recurring conferencesPre-book participants or invite them on the fly – or give them a PIN to dial in themselvesRemote callers have no hassles joining a callSee who is speaking at the time*Adjust input and output volume via PC or phone

*


Creating a Conference


Creating a Scheduled Conference

This Conference is scheduled to recur every Thursday at

10am for the next 12 months


Creating a Scheduled Conference

The organizer can choose to email participants a conference invitation that will automatically create an appointment in their calendar with all the conference

details


Joining a Conference

Barbara is on a private channel inviting

George to join the Conference

If George declines, Barbara can choose to leave his button

displayed to show other attendees that he was invited

Only members of this Conference can see this PIN in Desktop

Paul has not yet joined the Conference. He can dial in himself,

click a button in Desktop, OR be reminded or introduced by another

participant


While in a Conference

The organizer or host can remove any party from the Conference, and adjust the Mute option. Users can

adjust their own, or use keys on their phone


What Do Other Users See?

Conference is a Red phone iconPresence will show…


Agenda




• Product Demo



It’s All About the Users’ Devices

Wide Range of mobile terminals to address a variety of mobile users’ needs:

Design with High Quality Voice in WLAN

Voice-enabling client solutions for Mobile computers based on:

Application Performance, Battery Life, Screen SizeVertical Market Needs

FEATURES

Level of Convergence


Types of Mobile Devices

Cordless Analog and Digital Phones

Digital and IP DECT Phones

WiFi Telephone Devices

Soft-phones

Mobile Clients for Smart Cell Phones


Considerations when Selecting a Device

• What is the existing infrastructure?

• What features are desired?

• Specific applications to be supported

• Should data and voice share the same AP’s?

• Desired battery life

• Desired phone form factor


Flexibility for the Office Worker - Limited Mobility

Offer limited mobility so desk works can be somewhat untethered

without losing the purpose and convenience of desk phones

Digital Cordless PhonesIP DECT 6.0

Bluetooth InterfaceHandsetsHeadsets


Digital Enhanced Cordless Telecommunications Developed by ETSI in early 1990’s No Interference No Security Issues Low power operation Desktop quality service High capacity

What Is DECT?


LAN plug-in of DECT radios

SIP Wireless Handsets

Excellent voice quality and security

Telephony features & applications

Business Mobility - IP DECT Wireless Add wireless telephony to IP networks

DECT handsets

Fixed IP Phone

DECT access points

Headquarters

DECT handsets

DECTaccess point

Branch Office

Management

IP Network

SV8000

http://www.sopho.philips.com/


Business Mobility Wireless IP Terminals

IP-based wireless system provides seamless handover

Connect DECT Access Points directly to the LAN

Improve Employee MobilityIncrease Responsiveness

Improve Customer Satisfaction


Simplified SolutionEasy Installation

Strategically position Digital DECT Repeater's then set up Digital DECT handsets for maximum coverageProvides up to 4 lines and 4 speed dial keysWide area and enable users to move around freely

Digital DECT Cordless

DTL-8R Wireless Handset

Base Station


UNIVERGE Mobile Client (MC310)Enterprise Solution – SV8500

First release – MC310Twinning up to four numbersMore Celluar ChoicesOne voice mail sytem – voicemail avoidanceChange Status / Mobility remotely

UC700 with rulesWEB site on.off

Later releasesBenefits of MC310 with more enhancementsCorporate VMM notification to CellMove Functionality (Cell to desk and visa versa)More intgration with UC700

Corporate directory / Buddy list look up and status

http://www.wireless.att.com/cell-phone-service/packages/packages-details.jsp?q_sku=sku2640250&q_package=sku3190234


MC310 -Dual Ring Capability

Ring user Mobile Client and desktop terminal for single call

User can select to answer call on Mobile Client or desktop terminalUC700 Enhancements

Call Logs will be updated with answered callPresence will be updated as “In Call” when answered on either device

Cell phone independent

The Knowledge Worker


Presence Profiles

Customize Greetings based on Mode, Availability or Calendar


Idle

Ringin

g

Busy

Phone, Keyboard or Mouse In Use

Away from Desk, No Activity

Presence Information

Current User Status

• Calendar

• Presence Profile

• Caller Based

• User Selected


Presence Notification

Presence Notification When Internal Contacts are Off the Phone or Present


Microsoft Outlook Calendar

* Requires a Unified Messaging license

Assign Profiles via Outlook Calendar


Expected Time of Return

Configure Voice Messaging to play ETR automatically by specifying a return date and time.


Caller Profiles

Set up unique options and / or greetings for specific callers.


One-touch Options from Voice Messaging

Offer your callers one-touch options, either generic or specific to each caller / profile.


Manage Phone Calls Inside Outlook or via Executive Desktop

Outlook Integration

Craig Powall from NEC


Viewing Waiting/Held Calls

View currently connected, queued or holding calls.


Unobtrusive “New Call” screen pop allows calls to be answered, displayed, or diverted to Voice Messaging.


Screen Pop Outlook or Other Application

Or choose to “pop” Outlook or another Business Application


Presence and One-touch Dialing

Choose a style for your Presence viewer


Missed and Recent Calls

Call History Log allows sorting and control of current call


Making a Call with Phonebook

Contact information at your fingertips

For quick access to phone numbers, type the Name in the Contact field

Click the Presence button

Or Open the Phonebook

Barbara Stuart @ ABC.com


Manage Conference Calls via Desktop

Right click the Active Call and choose ’Conference’

…or click ‘Conference’ from the Phone Calls screenpop

All parties in a conference are displayed


Desk-to-Desk Chat

Desktop users can text chat each other, even while on the phone

Off Campus Mobility


Go Mobile

PBX platform and version dependent. Mobility requires Executive Desktop

Go Mobile: Transfer calls from your Desktop to your Mobile, Retrieve diverted calls back to your Desktop, use Rules to route callers to your Mobile or to VM.

Paula Moor from NEC

Conference and Collaborate


Ad Hoc Conferences

Up to 64 callers may be connected to a conference

Up to 64 callers may be connected to a conference


Schedule Conferences

This Conference is scheduled to recur every Thursday at 10am for the next 12 months

This Conference is scheduled to recur every Thursday at 10am for the next 12 months


Conference Invitations

eMail Notifications will automatically create a Calendar appointment with conference details

Internal Users Get a Pop Up Notification Reminder

eMail Notifications will automatically create a Calendar appointment with conference details

Internal Users Get a Pop Up Notification Reminder


Easy Access to the Bridge

Internal “Road Warriors” simply dial into their mailbox and hear “Press 1 to enter the Scheduled Conference”

Internal “Road Warriors” simply dial into their mailbox and hear “Press 1 to enter the Scheduled Conference”

Customers or External participants can call any internal conference participant and hear “Press 1 to join the conference”.

Customers or External participants can call any internal conference participant and hear “Press 1 to join the conference”.


Managing the Start of a Conference

April 12, 2023

Barbara is on a private channel inviting George to join the Conference

Barbara is on a private channel inviting George to join the Conference

If George declines, Barbara can choose to leave his button displayed to show other attendees that he was invited

If George declines, Barbara can choose to leave his button displayed to show other attendees that he was invited



Paul has not yet joined the Conference. He can dial in himself, click a button in Desktop, OR be reminded or introduced by another participant

Paul has not yet joined the Conference. He can dial in himself, click a button in Desktop, OR be reminded or introduced by another participant


While in the Conference

The organizer or host can remove any party from the Conference, and adjust the Mute option. Desktop Users can adjust their own, or use keys on their phone

The organizer or host can remove any party from the Conference, and adjust the Mute option. Desktop Users can adjust their own, or use keys on their phone


What Do Other Users See?

• Conference is a Red phone icon

• Presence will show…

April 12, 2023


Summary

• Knowledge Workers and Executives Need:• Desktop Communications Applications

• Presence• Personal Profiles• Unified Messaging• Integrated Directories• Desktop Telephony Control• Integration with E-mail Client – One Touch Dialing

• Collaboration Features• Flexible Scheduling• Calendar Integration• Inclusion of Video

• Wireless Solutions• Wireless Telephones• DECT Systems• 802.11 Phones• Soft Phones• Mobile Clients

Thank You

nec executive knowledge worker

Education

collaboration tools

solution examples

executive insight demo

product demo

campus mobility