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IBM Tivoli Course-ware for Academia

Objectives of the course:

This course offers to learn IT Service Management life cycle and its importance in

enterprise business. What is Information Technology Infrastructure Library (ITIL) framework and how it

helps to manage IT infrastructure to deliver IT services more effectively andefficiently.

Overview of IBM Service Management Framework

Introduction to IBM Tivoli® software with focus on Tivoli Security Managementportfolio.

Understanding LDAP Directory and Tivoli Directory Server Implementation (ITDS)

Hands-on Labs and Tivoli Certification (ITDS 6.1) preparation.

Required Prerequisites:

a. Working knowledge of server operating systems (Unix, Linux and Windows)including administration

 b. Basic understanding of Networking, TCP/IP and LDAPc. Basic understanding of Load balancing and Failover d. Basic understanding of Databases and Application server.e. Working knowledge of DB2 (including administrative skills)f. Working knowledge of general security concepts including PKI, digital

certificates, SSL/TLS, DMZ, firewall, authentication and authorization.g. A basic understanding of LDAP fundamentals is recommended.

Contents Of The Course

Tivoli Workshop is conducted over total of 4 days and divided in 2 Parts:Sections 1- 4 will be delivered on Day1, andSection 5 will be delivered over following 3 days.

1. Introduction to IT Service Management and Industry standardsDefine Service and IT Service Management.ITSM is a discipline for managing information technology (IT) systems,centered on the customer's perspective of IT's contribution to thebusiness.ITSM is process-focused and has ties and common interests withprocess improvement movement (e.g., TQM, Six Sigma, BusinessProcess Management, CMMI) frameworks and methodologies.

2. Information Technology Infrastructure Library (ITILv3)Framework 

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ITIL is a set of concepts and policies for managing informationtechnology (IT) infrastructure, development and operations.Five key volumes comprise the ITIL v3, published in May 2007

• Service Strategy

• Service Design

• Service Transition• Service Operation

• Continual Service Improvement The IT Infrastructure Library (ITIL®) is a collection of best practices inIT Service Management.ITIL® is relevant to anyone involved in the delivery or support of ITservices.

3. Overview of IBM Service Management (ISM) Framework IBM Service Management is built on the Tivoli Service ManagementPlatform and wrapped with best practices, methodologies and services

that help customers better manage the business of IT by deliveringVisibility, Control and Automation.

IBM Service Management Platform provides the most integratedset of capabilities in the industry for everything from how to managekey business processes to making sure only the right people are insideof systems and accessing the right information. The seven value segments of ISM built on the Integrated Tivoli ServiceManagement Platform include:

• Service Delivery and Process Automation

• Service Availability and Performance Management

• Storage Management

• Security, Risk and Compliance

• Datacenter Transformation

• Asset and Financial Management

• Network and Service Assurance

4. Introduction to Tivoli Software and Tivoli Security ManagementPortfolio

Introduction to Tivoli

 Tivoli and Smarter Planet

Mapping Tivoli Products to ITIL Processes  Tivoli Case Study

 Tivoli Security Product Suite Overview

Introduction to Identity and Access Management Family (IAM)

Overview of Tivoli Directory Server

Overview of Tivoli Access Manager Family

Overview of Tivoli Identity Manager

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Overview of Tivoli Directory Integrator

5. IBM Tivoli Directory Server (ITDS)Lesson 1: Understanding the LDAP ProtocolLesson 2: LDAP Architecture

Lesson 3: Setting up a working Tivoli Directory serverLesson 4: TDS Commands and User/Group ManagementLesson 5: Understanding TDS schemaLesson 6: ReplicationLesson 7: Access Control ListLesson 8: Security Management in TDSLesson 9: Distributed DirectoryLesson 10: Web Admin ToolLesson 11: Logging Utilities in TDSIBM Tivoli Directory Server Lab Exercise

Tivoli Certification:•  Test 000-928: IBM Certified Deployment Professional - Tivoli Directory

Server V6.1 – http://www-03.ibm.com/certify/tests/ovr928.shtml

Reference Courses from AI Site:

1. (SM258) IT Infrastructure Library (ITIL) Foundations V32. (TW082) IBM Tivoli Directory Server 6.2 System Administration3. Deploying an Integrated IBM Tivoli Security Solution

IBM RedBooks:

1. Enterprise Security Architecture Using IBM Tivoli Security Solutions(sg246014)

2. IBM Tivoli Directory Server 6.1 Administration Guide

References:

1. Service Management for Dummies. ISBN-13: 978-04704405822. IT Service Management: An Introduction. Van Haren Publishing. ISBN

90-806713-4-7.3. IBM Tivoli and ITIL (PDFs).

http://www.ibm.com/services/us/igs/pdf/wp-g510-3008-03f-supports-provides-itil-capabilities-solutions.pdf 

  ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/gmw14014usen/GMW14014USEN.PDF