itsm as an art - michael dobner, ceo omninet russia and cis
DESCRIPTION
Let me introduce you our point of view on the recent market trends and their reflection in the Russian market and, as a consequence, their influence on the local ITSM players in RussiaTRANSCRIPT
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III Ежегодная конференция itSMF России
Michael DobnerCEO of OMNINET Russia and CIS
ITSM as an art
12.09.2012
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Internet users in Russia
Internet users in Russia increased by 20% over the past year
More than half of Russian have an access to the World Wide Web today
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Mobile solutions vs. PC
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5 млрд. долларов
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The worldwide globalization and the development of cloud technologies may probably change the whole world (all communication processes in it) in a big cloud
The whole world – a big cloud
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ITSM is an art
ITSM is not a universal algorithm
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For clarity, we compare the advantages of the platform for automating processes with the color
The palette of advantages
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Cost of ownership
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The black color is one of the main
Rapid implementation is one of the main advantages
The time of implementatiom
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The red color is categorical and essential to express strong emotions and bright events
Convenience of the interface an important factor for the companies which attract contractors and plan to use the system on their own
Удобство интерфейса
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The blue color is used equally well to represent the four elements
The flexibility of the platform allows to implement all the required functionality
Blue means flexibility
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By mixing with other colors the yellow color allows to get a completely new color
The ability of a platform to integrate with other software allows to solve different new tasks
The ability to integrate
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Different advantages – different pictures
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III Ежегодная конференция itSMF России
Michael DobnerCEO of OMNINET Russia and CIS
Thank you for your attention!
12.09.2012