knowledge worker
TRANSCRIPT
Knowledge
Worker
A person having unique knowledge, skills and
competencies which are relevant for the mission and goals of an organization.
Further, those competencies and capabilities are in short supply and not easily available in the market.
It requires time and efforts to develop and acquire those competencies.
‘Knowledge Workers’ are normally referred as talent.
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Knowledge Worker
Knowledge
Source of
Tacit
Knowledge
Source of
Explicit
Knowledge
Effort Performance
Improving Effort- Performance Linkage
Using Knowledge
4 KNOWLEDGE ORGANISATION AND ENVIRONMENT
Knowledge Organisation Vision, Mission and Values
Knowledge Worker Concept-of-Self, Vision and Values
Psychological Contract & Managing Expectations
Structure Technology
Systems Processes
Organisational Culture
Customers Competitors
Reference Group
Sources of
Technology
Customers
Competitors
Reference Group
Customers
Knowledge
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Characteristics of Knowledge Workers
Knowledge workers invest substantial time, efforts and resources to acquire relevant and valid knowledge. Overtime, the knowledge acquired by them becomes part of their self-concept.
Knowledge workers like to use their existing knowledge and prefer to work in areas which provide opportunities for knowledge usage and generation.
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Characteristics of Knowledge Workers
Knowledge workers tend to be high achievers and hence they expect periodical and tangible feed back and recognition for their performance.
Knowledge workers tend to be more committed to their profession than the organisation they work for.
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Characteristics of Knowledge Workers
Due to existing demand and supply situation, knowledge workers are able to move from their existing organisations to new organisations in any part of the world rather fast.
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Values of A Knowledge Worker
Learning
Autonomy
Professionalism
9 Talent – What do they value!
Talent
Learning Autonomy
Knowledge
Generation
Acquisition &
Usage
Professionalism
& Being Treated as A
Professional
Value Creation and
Making Contribution
Role
Access to
Technology and
Resources
Reference
Group
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Selection of
Talent
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Organisational
Vision, Mission
& Goals
Organisational
Knowledge and
Learning Needs
Individual
Knowledge and
Learning Needs
Knowledge Worker’s
Vision, Values & Concept-of-self
Linkages between Vision, Values, Concept-of-self,
Organisational and Individual Learning Needs
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Selection of Talent
Use competencies to assess the suitability for a role.
Look for ability to learn.
Examine for congruence in values of a knowledge worker and organizational values.
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Selection of Talent
Active involvement of managers during the interview to share the excitement of working for the organization.
Use the opportunity to build a realistic psychological contract.
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Induction of Talent
15
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Socialization Externalization
Combination Internalization
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i i
i i
i i i
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Explicit Knowledge Explicit Knowledge
Tacit knowledge Tacit knowledge T
acit
Know
ledge
Tac
it K
now
ledge
Explicit K
now
ledge
Explicit K
now
ledge
Ref
.: I
ku
jiro
No
na
ka
& N
ob
oru
Ko
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o
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Induction of Talent
Help her/him to learn organizational knowledge – both tacit and explicit knowledge.
Introduce her/ him to individuals/groups with whom one could learn.
Facilitate her/him to internalize one’s role-script.
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Induction of A Talent
Provide a mentor and a coach who are best in their
respective field – Socialization
Create opportunities for them to know other talents
of organizations. – Externalization and Dialogue –
Create Social Capital and Communities of
Practices
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Induction of A Talent
Introduce them to organizational knowledge
resources. Access to LAN and Knowledge
Depositories – Combination.
Provide slack time for internalization of
knowledge – Reflection and internalization.
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Induction of A Talent
Help them get in touch with organizational values
and organizational culture.
Facilitate them to imbibe organizational values.
Make them feel valued.
Role of A Knowledge Worker
Knowledge Worker
Superior Customer Colleagues
Reference
Group
Family
Members
Subordinates Self Work Culture
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Leading the
Talent
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Leading the Talent
Treat them as professionals and as equals.
Have confidence in their capabilities to deliver the
performance.
Give them big roles early in their career.
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Leading the Talent
Give them autonomy – define the performance
matrix and the time frame.
Be available for discussions/clarification and
support.
Make them aware of the network resources so that
they can use them effectively.
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Leading the Talent
Encourage them to learn. Provide time and
resources for learning.
Show concern for their growth and career. Get in
touch with their career aspiration.
Job rotate them and enrich their jobs.
Involve them in special projects.
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Identify and
Nurture the
Talent
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Identify the Talent
Leaders should use organizational systems and
processes to identify talent on a continuous basis.
Use performance in existing roles as a starting point for
talent identification.
Use Development and Assessment Centers for talent
identification.
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Identification of Talent
Ensure that all ‘A’ Class employees are given big enough
roles much earlier in their career when they are 60-70
percent ready.
Ensure that ‘B’ Class employees do not feel neglected in
the organization. They tend to be much more loyal
employees.
Use Pygmalion Effect with all the employees.
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Identification of Talent
Facilitate ‘C’ Class employees to grow to ‘B’ Class employees. Job rotate them, change their work environment – facilitate them to succeed.
If no changes in behavior and performance are noticed, facilitate them to move out of organization.
Ensure that ‘C’ Class employees do not occupy strategic leadership position. They can adversely affect the morale and motivation of talented employees.