making your business 110% likeable: 11 ways to blow away your customers expectations
TRANSCRIPT
Making Your Business 110% Likeable:11 Ways To Blow Away Your Customers Expectations
@DaveKerpenwith
@themetz
Slideshare.net/DaveKerpenhttp://bit.ly/Likeable110
#LikeableBusiness
#LikeableBusiness
Listening
#LikeableBusiness
One mouth, two ears, many opportunities.
Storytelling
#LikeableBusiness
Tell, don’t sell.
Authenticity
#LikeableBusiness
Just be yourself.
Transparency
#LikeableBusiness
The truth shall set you free.
Team-Playing
#LikeableBusiness
There’s no “I” in team (or culture).
Responsiveness
#LikeableBusiness
Taking listening one step further.
Adaptability
#LikeableBusiness
Change or perish.
Passion
#LikeableBusiness
Love the work you’re with.
Surprise & DelightEvery mistake is an opportunity.
#LikeableBusiness
Simplicity
#LikeableBusiness
Gratefulness
#LikeableBusiness
The ROI of “Thank you.”
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#LikeableBusiness
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