04 2

013

01_“To those able to look

ahead” by Giovanni Bossi

02_Vertical risk management,

from boardroom

to line structures

03_Restyling Italian Credi Impresa

Futuro branches

04_Banca IFIS’ blogtour

and the Best Wishes office

05_rendimax: website and app

06_Banca IFIS on the Stock Exchange, 2013

07_ New jobs opening at Banca IFIS

08_CrediFamiglia: Open Days

09_Agenda

10_Contacts

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Newsletter 8 31 December 2013_Quarterly newsletter

02

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that are already affecting and will continue to af-

fect the way the bank works in all areas of the

business and its development prospects. We are a

bank that continually exceeds all its previous re-

cords, which is growing and continues to grow; a

virtuous model, which demonstrates new methods,

which believes that every strategic action should

be both good for us and have good prospects for

the collective interests of the environment in which

it operates. We are extremely proud to be able to

create and follow new paths. We are beginning a

new year that promises, once again, to be extraor-

dinary. New activities and new products for Credi

Impresa Futuro, destined to grow, such as the in-

ternational sector and the pharmaceutical indust-

ry, new tools and methods for CrediFamiglia, with

the maturation of a new approach in which the

debtor becomes a customer, innovation and exten-

sion of operations in tax receivables, and the pre-

dictable progressive replacement of the contribu-

tion of government bonds with margins generated

by traditional businesses, along with the engine

that powers each new involvement, retail funding.

Abundant liquidity, valuable assets. Above all, ide-

as in the workplace. People’s ideas, those of pro-

fessionals to whom we ask thoughts and actions,

not time. Our skills, the way we live our work, the

willingness to play the important match: all this

becomes, or continues to be, our path.

Giovanni Bossi,

C.E.O. Gruppo Banca IFIS.

01 “To those able to look ahead”by Giovanni Bossi

Another extraordinary year has come to an end

2013 was characterised by many events, both lar-

ge and small, that affected our daily lives. Aware-

ness of the difficulties in the economy, reinforced

by the shifting sands of politics in which our count-

ry is struggling, do not help with looking to the

future. But we managed to do significant things,

changing and innovating, even in a decidedly ho-

stile environment. The Bank aims to continue its

project of rapid growth and greater relevance in

the real economy of the country. To this end we

want to make every resource available, every thou-

ght, every opportunity, and to feel that we are an

active and vital part of this project. We have recor-

ded excellent results in all sectors such as organic

growth, increase in lending to businesses, with an

improvement in credit quality that inspires confi-

dence in our actions for the future; great maturity

and development in the field of providing credit

to families in need; dynamism and growth in tax

receivables. Also with retail funding which has

reached levels of excellence and with operations

in government bonds that, in spite of the unfavou-

rable conditions, generated significant cash flow

to support income and assets, showing visible fu-

ture growth. Many activities have begun to lay the

foundations for the strong and sustainable growth

we are looking to achieve. Many plans started,

and are changing the face of the Bank; projects

03

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Kristian Tomasini,

Chief Risk Officer

Gruppo Banca IFIS.

Vertical risk management,from boardroom to line structuresby Kristian Tomasini

The global financial crisis of 2008 and that of the

sovereign debt of eurozone countries in 2011, have

substantially changed the global economic balance

and reinforced the importance of the identification

and subsequent management and/or mitigation

of risks in the financial system. With reference to

the latter, risk levels have increased significantly

which, together with shrinking margins, has me-

ant that profitability would simply be considered

the point where it is no longer in severe decline.

The proliferation of a regulatory conundrum in a

context that is not always harmonious and cohe-

rent makes the management of “the enterprise

bank” seem like a complex problem of constrained

optimization, where the “solution space” is incre-

asingly restricted. It is therefore not surprising

that banks have adopted a strategy of delevera-

ging of loans in order to reduce the overall level

of risk, while respecting regulatory requirements,

with obvious repercussions on the real economy

through contraction in lending to companies and

households. In this context of uncertainty, con-

scious, accurate and timely management of risk

means having the ability to adjust to new courses.

Hence the need to establish a virtuous process of

integrated risk management that departs from a

strategic point and arrives at the precise definition

of the individual phases – a system of limits on

the various risks - all in a consistent manner. This

framework is contained in the Risk Appetite Fra-

mework (RAF), in which the main key components

are defined in terms of risk appetite (so-called

strategic guidelines), elements that must consist of

simplicity, synthesis and completeness. For exam-

ple, the figure below shows some key components

that meet these requirements.

The strategy of “risk taking” is qualified for each

directive in terms of:

• risk capacity: the maximum acceptable risk;

• risk appetite: the risk level goal;

• risk tollerance: the variability of return

relative to the objective risk;

• risk profile: the current level of risk.

Once the strategy is defined, the next step is to

pass it along the entire production chain through

the implementation of a system that allows more

detailed limits to be imposed in order to intercept

potential hazardous phenomena early that could

otherwise affect the “chain of transmission” and

could invalidate the above elements.

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03 Restyling Italian Credi Impresa Futuro branches

After our announcement, we maintained our

promise: Credi Impresa Futuro, after being lau-

nched in summer 2013, is growing day by day

with new projects and ideas.

After the “Short Guide to the virtuous relation-

ship with the customer” and “WhatsApp for

Enterprises”, Banca IFIS began a restyling of

all its Italian Credi Impresa Futuro branches.

The project of internal and external restyling of

the spaces aims to create a uniform standard

for the customer to identify with, maximizing

their experience and allowing them to obtain

the information they need. A process led on

two parallel fronts: the presence in the terri-

tory of the branches and the navigation – sur-

fing, in this case – through the contents of the

website www.credimpresafuturo.it

WhatsApp for Enterprises.

Not only information and local content for the

enterprises (www.mondopmi.com), sharing

subjects on social media and web contact forms

with “Direct Wire”. Credi Impresa Futuro enri-

ched its offer to enterprises, launching an in-

novative contact service called “WhatsApp for

Enterprises”.

Entrepreneurs can send their financing re-

quest through the free App from their smart-

phones. This tool, previously unheard of in the

national banking scene, represents another aid

Discover how we can

finance your firm’s

trade receivables:

www.credimpresafuturo.it

that makes the process of requesting finance

even more “real-time”.

Credi Impresa Futuro and the “Short

Guide to the virtuous relationship with

the customer”.

A solid work relationship requires transparen-

cy and confidence. Credi Impresa Futuro, in of-

fering finance to SMEs, asks its customers for

total transparency in order to correctly value

their “good work”. Offering transparency to the

customer is also essential in all of the bank’s

operations, in all its procedures.

To strengthen this approach Credi impresa Futu-

ro created the “Short Guide to the virtuous rela-

tionship with the customer” addressed to those

who work with enterprises everyday.

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04Ten bloggers were special guests for the occasion:

during the two-day trip they shared their views

on social networks and digital banking with

Giovanni Bossi and Alberto Staccione, CEO and

General Manager of Banca IFIS.

Tweets and photos can

be found on Twitter via

the hashtag #30IFIStour

or on Storify, on the

Banca IFIS profile.

Banca IFIS’ blogtour

To celebrate its 30th birthday, Banca IFIS became

the first Italian bank to organize a blogtour.

Travelling by train from Venice to Rome, the tour

passed through some of the locations relevant

to the Bank: Venice, where the Banca IFIS

Headquarters is located; Bologna, HQ of Fast

Finance, division dedicated to tax receivables;

Florence, home of the Non Performing Loans

Area; Rome, destination of the blogtour and one

of the 29 Credi impresa Futuro branches, the

project dedicated to financing SMEs.

In December 2013, Banca IFIS opened the

Best Wishes Office, an imaginary place

where Banca IFIS employees deposited their

personal wishes for 2014: concrete promises

to achieve day after day.

The Grand Masters of Best Wishes are: Rachele

Fornai (Credi Impresa Futuro - Florence branch),

Massimo Ferrara (Credi Impresa Futuro -

Ancona branch) e Antonio Cozzi (Headquarters,

Mestre): in the image are the winning sentences,

A 2014 of best wishes

which became the official seasons greetings

from Banca IFIS to all its customers.

The video is available on

Banca IFIS’ web tv

06

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05 rendimax: website and app

rendimax, the Banca IFIS deposit account,

celebrates its 5th birthday receiving a new

digital identity thanks the new website and

the rendimax App.

The renewed website maintains the

characteristics of simplicity, transparency

and security. The platform is optimized for

mobile surfing, presenting its content to

visitors in a more immediate way.

Also available is the rendimax App, a result

of the collaboration between Banca IFIS and

its customers, who requested the ability to

run their deposit account on the go. The App

is available both for iOS and Android, is free

and can be downloaded from the App Store

or the Play Store.

Through the App customers will be able to

access to their area to consult their movements

and balance, to activate a limit, make deposits

to rendimax Like, carry out credits and bank

transfers. Customers will also be able to

contact Customer Services, to consult the

FAQs and to ask questions concerning their

account. The App will give direct access to all

the information and news about savings and

finance through the articles on the blog www.

salvarisparmio.com

Since its birth, in 2008, rendimax has

improved its services dedicated to savers.

Along with these, Rendimax created one of its

offerings, rendimax Like, born on the social

networks.

Discover the website

and download the new

rendimax App

07

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06

www.bancaifis.com

Banca IFIS on the StockExchange, 2013

It seemed difficult, if not almost impossible, to

beat the numbers for 2012. But Banca IFIS in

the last year not only repeated but also exceeded

these results. The official closing price on the

Stock Exchange at December 30, 2013 was

€12.95 per share, but during the day, it reached

the record price of €13.02, bringing the Group’s

market capitalization to 700 million euro. The

percentage growth in the twelve months of

2013 compared to the same period last year -

December 30, 2012 - was +143%.

A figure that has several meanings: the value

of the great work that Banca IFIS has achieved

during the whole of the period, the growth in

all sectors (commercial credit to Credi Futuro

Impresa companies, support for families with

debts through CrediFamiglia, retail funding

with rendimax and contomax , the international

and pharmaceutical business units and tax

receivables), the supply of government bonds,

transparency and active dialogue held with the

financial market. With the best performance of

2013 in the Veneto banking sector Banca IFIS

ended the year in second place among listed

companies in the Veneto region, just after Safilo

which, in 2013, recorded +155.06%.

October 2013: La Scogliera sells 6,000,000 ordinary shares of Banca IFIS.

On October 4, 2013 La Scogliera S.p.A. completed the sale of 6,000,000 ordinary shares of Banca

IFIS S.p.A, corresponding to 11% of the share capital, for a total of 54.6 million euro. The offer ended

on October 3, with high quality applicants and with a large number of institutional investors (60%

international institutional investors, 40% Italian institutions). The operation was carried out through

a process of accelerated bookbuilding reserved for institutional investors and closed at a price of

9.10 euro per share. Intermonte SIM S.p.A. acted as sole bookrunner. Following the completion

of the transaction, La Scogliera owns approximately 57% of the share capital of Banca IFIS.

08

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07 New jobs opening at Banca IFIS

To be updated on the

available positions

visit Banca IFIS’

LinkedIn profile

Banca IFIS Group differs from other opera-

tors in the sector since it continues to recruit

resources despite the negative economic fra-

mework. The Bank is approaching both young

people and more senior figures who can con-

tribute their experience. Some of the current

positions available include the following:

Credit Analyst (Venice Mestre); Sales Manager

(Credi Impresa Futuro commercial branches

of Vicenza, Verona, Ancona, Gallarate, Torino);

Financial Family Advisors (CrediFamiglia -

Area NPL, all over Italy).

09

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08 CrediFamiglia: Open Days

Watch the video

of the job offer for

Financial Family Advisor

Growth, opportunity and resilience. But also

dialogue, listening, sustainability and respect.

These are the fundamental characteristics on

which CrediFamiglia, enterprise of Banca IFIS,

redesigned to meet the needs of Italian families

with debt, is based. Credifamiglia created - and

continues to create - a significant paradigm

shift in national and international debt

recovery at home, and did so by developing a

new identity and by stimulating a profession

known for the negative aspects associated

with it. For this reason, CrediFamiglia is

searching for 200 Family Financial Advisors

all over Italy to integrate into its existing

network. Job interviews will be conducted

at Open Days during which candidates will

attend presentations by representatives from

the Area NPL division (Non Performing Loans)

of Banca IFIS and attend an individual job

interview. All information on CrediFamiglia

and Open Days is available on the website

www.credifamiglia.it

Who are the Financial Family Advisors?

Family Financial Advisors are the backbone of the CrediFamiglia enterprise which

operates according to the values of ethics, sustainability and dialogue. Through a direct

and honest approach, they develop a sustainable solution for the resolution of debt.

010

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MARCH

6 March: Banca IFIS Board of Directors –

Approval of the 12 months 2013 financial

report

12 March: Open Day CrediFamiglia (Milan)

13 March: Open Day CrediFamiglia (Turin)

25-26 March: STAR Conference - Borsa

Italiana, Palazzo Mezzanotte (Milan)

APRIL

17 April: Shareholders’ meeting for the

approval of the 12 months 2013 financial

report and Board of Directors

09 Agenda

JANUARY

15-16 January: NPL Academy

16 January: Banca IFIS Board of Directors

27 January: CrediFamiglia Event – Banca

IFIS HQ, Mestre

22-25 January: World Economic Forum,

Davos (Switzerland)

30 January: Banca IFIS Board of Directors

31 January: Credi Impresa Futuro Event

FEBRUARY

6 February: Open Day CrediFamiglia (Bari)

7-8 February: Assiom Forex – Rome

8-9 February: H-Hack Bank, H-Farm –Cà

Tron, Roncade

11 February: Conversazioni sull’Innovazione

(in collaboration with Fondazione Pellicani) -

Banca IFIS HQ, Mestre

13 February: Open Day CrediFamiglia (Naples)

26 February: Midcap Event (Frankfurt)

17-18 February: NPL Academy

To be always updated

with the events please

visit the dedicated

section of the website

www.bancaifis.com

011

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Financial Calendar

Banca IFIS’s shares on the Stock Market

Shareholders’ breakdown

16/01/2014 Banca IFIS Board of Directors Venezia Mestre (Italia)

30/01/2014 Banca IFIS Board of Directors Venezia Mestre (Italia)

06/03/2014 Board of Directors to approve the draft Annual report 2013 Venezia Mestre (Italy)

17/04/2014 Annual General Meeting to approve the Annual report 2013 Venezia Mestre (Italy)

08/05/2014 Board of Directors to approve the 1st Quarter report 2014 Venezia Mestre (Italy)

05/08/2014 Board of Directors to approve the Interim report as at 30 June 2014 Venezia Mestre (Italy)

04/11/2014 Board of Directors to approve the 3rd Quarter report 2014 Venezia Mestre (Italy)

Price on 30/12/2013 12.95€

Min – Max 2013 5,525€ (02/01/13) – 12.95€ (30/12/2013)

Number of shares issued 53.811.095

Capitalization 696.853.680,25€

1 month performance + 13.87%

6 month performance + 54.74%

1 year performance + 133.09%

Dividend distributed in 2013 0.37€ (06/05/2013)

Specialist Intermonte Spa

Significant increase in the value of Banca IFIS’s shares on the market. The share price has exceeded

12 Euro, reaching a yearly high of €12.95 (30/12/2013). This increase is also due to excellent perfor-

mance indices which have led to a 133% growth in Banca IFIS’s shares over the year.

This positive result has been confirmed in financial reports and updates drawn up by Edison, Akros

and Intermonte.

Sebastien Egon Furstenberg

Floating

Giovanni Bossi

Riccardo Preve

Banca IFIS shares

56.68%

35.58%

3.42%

2.31%

2.01%

30/12/2013

31/12/2013

012

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10 Contacts

Coverage by analysts

Follow us on Contacts

twitter.com/BancaIFIS

www.facebook.com/Banca.IFIS

www.linkedin.com/company/banca-ifis

www.youtube.com/user/BancaIFIS

tvchannel.bancaifis.it/

www.bancaifis.com

bilancio.bancaifis.it

Investor Contact: Mara Di Giorgio

Email: mara.digiorgio@bancaifis.it

Phone: +39 041 502 7623

Mark Thomas

Edison, Investment Research

financials@edisoninvestmentresearch.co.uk

Irene Rossetto

Intermonte

irene.rossetto@intermonte.it

Christian Carrese

Intermonte

ccarrese@intermonte.it