Jakarta, 25February 2013

A FINANCIAL TURN AROUND ? THE CASE OF INDONESIAN RAILWAYS Ignasius Jonan

Chief Executive Officer

Ignasius Jonan

Major Credentials: CEO , Indonesian Railways2009 - present Managing

Director, Citibank/Citigroup,20062009

CEO , PT BahanaPembinaanUsahaIndonesia (Persero),2001 - 2006

Director Citibank/Citigroup, 1999 -2001

Formal Education: Fletcher School, Tufts University, USA Kennedy School of Government

Harvard University, USA Columbia Business School, Columbia

University, USA School of Economics and

Business, UniversitasAirlangga, Indonesia

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THE SERVICEProduct Oriented Customer Oriented

Waiting Room

Ticketing

Entrance

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THE SERVICEProduct Oriented Customer Oriented

The platform

Boarding

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HOSPITALITY

A. CUSTOMER SERVICEB. SECURITYC. CLEANLINESSD. ON TRAIN PURSER

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GREATER JAKARTA COMMUTERS

Target angk.komuter Jabodetabek thn 2019 sebesar 1,2 juta pnp/hr (th 2011 : 304 ribu pnp/hr) dgn melakukan pengembangan:1. fasilitas di Balai Yasa Manggarai,2. menambah tempat stabling KA3. pembangunan depo baru4. pembangunan stasiun / halte baru,5. pemb. dan perpanjangan peron,6. penambahan daya LAA,7. penambahan 1400 KRL,8. pembangunan park and ride.

Jatinegara

Tanjung Priok

Manggarai

Tanah Abang

Duri

Jakarta

Kampung Bandan

Serpong

Tangerang

Gambir

Bogor

Pasar Senen

Depok

ParungPanjang

Bekasi

BaSoeTa

2012 2013 2014 2015 2016 2017 2018 2019

Tj. Priok Line 43,546 30,845 36,288 38,556 51,408 51,408 72,576 72,576

Tangerang Line 43,546 58,061 68,947 72,576 84,370 84,370 108,864 108,864

Serpong Line 101,606 129,024 141,120 161,280 211,680 241,920 272,160 293,760

Bekasi Line 123,379 123,379 171,360 171,360 191,520 191,520 234,360 241,920

Loop Line 152,410 219,341 233,280 292,320 322,560 393,120 423,360 423,760

Jumlah 466,499 562,663 653,009 738,107 863,554 964,355 1,113,338 1,142,899

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200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

Penu

mpa

ng

TARGET HEADWAY PADASAAT PEAK HOURS Dalam Menit

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E-TICKETING OF GREATER JAKARTA COMMUTERS

Lintas Jakarta Kota Bogor 1 Maret 2013

Lintas Tangerang 22 Maret 2013Lintas Bekasi, Serpong & Jalur Lingkar 22 Mei 2013 8

CALL CENTER AND SOCIAL MEDIA

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HOST TO HOST AGENCY UP TO40,000 OUTLETS

TICKET RESERVATION

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-

50

100

150

200

250

300

350

400

JAN FEB MAR APR MEI JUN JUL AGT SEP OKT NOP DES

26 29 38 39 80

119 156

185

240

320 329 352

B TO B CHANNEL VOLUME IN 2012

Self Service Tiket Reservation Railbox

Tap Izzy

TICKET RESERVATION

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JAKARTA AIRPORT LINKNo NOTES 2014 2015 2016

1 NO OF PASSENGERS 6,6 7,2 7,8

2 DURATION (MIN) 54 54 54

3 FREQUENCY/DAY 62 62 62

tanahtinggi Batuceper

poris Kalideres

Durikosambi

bojongindah

rawabuaya

kembangan

pesing

grogol

duri

Bandara

soetta

tanahabang

manggarai

sudirman

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MEDAN NEW AIRPORT LINK

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IT IS NOT A FINANCIAL TURN AROUND BUT SERVICE TURN AROUNDBUT, APPROPRIATE FINANCIAL MANAGEMENT TO MAKE IT HAPPEN

REVENUE HAS INCREASED BY ALMOST 80% I AND PRETAX PROFIT HAS CHANGED FROM NEGATIVE USD 9MM TO POSITIVE 55MM IN 4 YEARS

Slide Number 1Ignasius JonanSlide Number 3Slide Number 4Slide Number 5Slide Number 6GREATER JAKARTA COMMUTERSSlide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14