Job title: Deputy Team LeaderPackage: £18,525 to £20,000 per annum dependent on skills and experience plus salary enhancements for on-call duties.

28 days annual leave (including bank holidays) Location: Northampton – travel requiredHours: 40 hours per week, this includes weekends and sleeps Direct reports: Key Workers and Support Workers

Our mission

To safeguard young people from anything and anyone who can harm their welfare To support and empower young people to learn and develop the skills they need to

become independent To celebrate young people's progress by recognising and rewarding their

achievements Our vision 

For our young people to be able to live independently and achieve their full potential in life, giving them a brighter future

Job Purpose

To support the Team Leaders and deputise, where required To supervise staff and oversee the safe delivery of services to young

people through the coaching, supervision and performance management of staff

To be the port of call for professionals of the cases you are managing To assess the needs of service users and to provide support in accordance

with their personal profile, risk assessment, Pathway Plan, goals and objectives.

To assist in the supervision of a team of Key Workers and Support Workers to ensure they deliver a highly effective service to service users

To ensure YP and all those working with them are safeguarded at all times by ensuring that all staff have the tools and support required to perform their role

To comply with SHA's policies and procedures.

Roles and responsibilities

Safeguarding:

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Adhere to SHA's risk assessment, policies and procedures and Local Authority Protocols

Ensure compliance with all Global Data Protection Regulations principles and requirements as per SHA’s policies and procedures relating to Data Protection

Act upon concerns and incidents immediately and takes responsibility for following these through

Record and report incidents to the correct people / agencies at the right times and this is logged appropriately on the correct forms in line with the relevant policies as evidence of actions taken and when they were taken – or delegate this to staff on shift and follow up to ensure it is done

Work with staff to ensure they update the Social Worker (EDT if out of hours) at the time of the incident

Use the correct forms for reporting incidents or concerns and submit them within the correct timeframes to the right people

People management:

Effectively manage staff who you are responsible for supervising Conduct regular supervisions – at least one supervision every month to be held and

notes written up and placed in staff member’s personnel file within 1 week of the supervision taking place

Send Rota Administrator an email confirming date you did the supervision within 24 hours to ensure the supervision tracker is up to date

Address any performance/conduct issues in a way that complies with SHA’s policies and procedures

Identify staff training needs and provide coaching (or work with HR if specific training course required) to enable them effectively to perform their role

Support Team Leaders to ensure new staff are properly inducted in to the role Carry out spot checks, observations, coaching and feedback Support Team Leaders with Team Meetings Ensure staff are operating in line with SHA’s policies and procedures and check staff

have read policies and procedures and sign their supervisions to confirm they have done this

Case management:

Induct new young people in to SHA Hold pre-placement risk assessment meetings for new young people with identified staff

team – work with Rota Administrator to arrange these Support Team Leaders in giving Social Workers verbal updates every Monday on

events with their young people over the weekend Conduct monthly house meetings for young people in your case load;

o work with Rota Administrator to pre-book these in staff rotas Ensure all your young people have an up-to-date risk assessment;

o check that this is at the young person’s property and all staff read and sign ito regularly review and update risk assessment email copy of risk assessment to

Team Leader and Safeguarding Manager each time it is updated

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Create files for new young people who are placed with SHA. Ensure all young people have files at property with relevant and up-to-date paperwork

Support Team Leader to liaise with professionals as needed and attend professional’s meetings if Team Leader is unavailable to attend;

o feedback outcome of meetings to teamo take notes during any professionals meeting and share these with team

Work with Team Leader to manage all incidents and concerns reported through disclosures;

o chase up information where needed before the report is sent to the Safeguarding Manager

o ensure staff follow SHA’s policies and procedures and take action if there is anything outstanding and update this on the form

Support Team Leader to explore all options on how support can be altered to stabilise young people where there is an escalation in their behaviour / risks

Look at opportunities and make recommendations to Team Leader for young people on low support to live in shared accommodation to reduce costs where possible

Support Team Leader to ensure;o Outcome Star is completed weeklyo Outcome Star report is sent to professionals weekly and on timeo Actions are based on SMART targets and are followed through

Work with staff team to ensure all staff are communicating key information to professionals at the right time and in the right way

Work with Safeguarding Manager to ensure all safeguarding concerns are properly addressed and correct action is taken

Work with Team Leader to ensure young people are being taken through the Life Skills Programme and that progress is properly documented and fed back to professionals

Proactively monitor and follow-up on young people’s housing benefits, ESA, JSA and council tax applications and payments to ensure these are being made and received in a timely manner

Communication:

Email Rota Administrator whenever a young person changes address to ensure the address on staff’s rota and SHA systems is always correct

Always be professional in written and verbal communication, both internally to colleagues and externally to professionals / families / the public

Respond to queries in a timely manner Use the correct method of communication for the purpose Share relevant information with the right people at the right time Keep professionals informed of concerns for young people / young people's

achievements verbally and follow up in writing

Problem solving:

Prevent problems from arising by reading / creating relevant paperwork and coaching staff to check paperwork to identify triggers to challenging behaviours and avoiding these

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Use information from the young person's risk assessment and SHA's policies and procedures to take the correct action when incidents arise and coach staff to do the same and ensure risk assessment is always kept updated

Apply de-escalation and distraction techniques to prevent situations from escalating and getting out of hand and train staff in this area

Look for other ways to resolve issues before contacting management / police to ask for support

Property:

Ensure staff;o keep all paperwork properly stored and securely locked away in filing cabinetso keep relevant and correct version of templates and documents on laptopo keep the property cleano secure property before leaving / going to sleep (windows and doors are locked;

gas and electric appliances are switched off etc)o report any maintenance issues via the correct methods to the right people

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by a supervising officer, the responsibility level of any other duties should not exceed those outlined above.

All staff are expected to maintain high standards of customer care in the context of the Safe Haven Accommodation Core Values, to uphold the Equal Opportunities Policy and Health and Safety standards, and to participate in training activities necessary to their post.

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Person specification – Deputy Team Leader

NOTE: Specifically in relation to young people (YP) aged 16 to 25 (medium – high risk, solo placements)

A I AS D

1 NVQ Level 3 in Health & Social Care (or equivalent)

2 Working knowledge and understanding of safeguarding processes, support planning, health and safety and risk assessments

3 Strong behaviour management and problem-solving skills

4 Able to motivate staff and support them to meet their goals and objectives

5 Able to recognise good performance and identify and manage potential issues at an early stage

6 Assist the Team leader to manage team workload, ensuring priorities and deadlines are met

7 Excellent computer literacy skills - able to confidently use Microsoft word, excel, PowerPoint, outlook etc)

8 Highly self-organised, reliable and punctual with excellent time-keeping and time management skills

9 Available to be on-call and cover shifts where shift cancellations occur until a replacement arrives

10 Fully flexible and able to work over 7-day week, including bank holidays, weekends, evenings and sleeps

11 Solutions focused, confident and able to make good decisions when under pressure

12 Self-starter, quick learner and able to work on own initiative, making carefully thought through decisions

13 Excellent written and verbal communication skills and excellent relationship building skills

14 Passionate about making a genuine difference in lives of young people and staying positive and seeing the best in young people

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15 Full UK driving licence with access to a car and Business Insurance

Key: The criteria for this post will be assessed as noted above.

E Application Form

I Formal Interview

AS Assessment Methods

D Documents

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