• Outline concept, • pathway, • implementation model• current system demonstration

Hertfordshire County CouncilHealth & Community Services

Development Update

June 2012

People are more likely to stay independent if they

can make informed choices

Why an eMarketplace ?Why an eMarketplace ?

Information

Advice

Guidance

To do this we need the right…

……at the right time

BUT… there’s so much information out there….

…..it can be hard to navigate our way around…..

Over time the eMarketplace will provide a

one stop shop

to access

Information

and Buy services

for Hertfordshire people and carers

Key Features Key Features

• Customer Guidance

• Contractual relationships - customers and suppliers

• Ratings – 5 star approach for customers feedback

• Merchant accounts to make on-line payments

• An on line registration process for suppliers

• Suppliers can target their website presence

Benefits for SuppliersBenefits for Suppliers

• A platform to market services more widely

• Customers and suppliers involved in design

• Documents to support suppliers

• Support for Customers to reduce complaints

• Customer feedback to help improve services

• eMarketplace will broaden over time

• Provide customer access 24/7

• Wider access for self funders & personal budgets

The Joining ProcessThe Joining Process

Step One – Check criteria & evidence

Step Two - Build your ‘free’ site & products and /or services

Step Three - Link in a merchant account

Step Four – ‘Test’ your configuration

Step Five - Confirm to HCS you are ready !!

Step Six – Authorisation for ‘ Go Live’

Examples of Key Joining Examples of Key Joining criteria criteria

• Agree to @UK Terms and Conditions

• Agree to Terms of Access

• Evidence of working within CRB Regulations

• Trading Standards Codes where appropriate

• Sign up to the ‘Rating’ process

• Agree to Distance Selling Regulations and Consumer Rights Regulations

• Work within VAT regulations

• Agree to the ‘removal’ rules

The PhasesThe Phases

Self Self funding / funding /

Cash Direct Cash Direct PaymentsPayments----------------------------Controlled Controlled

GroupGroup

Functional Functional development, development,

feedback,feedback,Additional Additional

providers & providers & Provider Provider groupsgroups

Open Open service to service to all citizensall citizens

Personal Personal Budgets, Budgets, systems systems

integration,integration,All provider All provider

groupsgroups

PilotPilot

Develop & Market

Pilot Release

Homecare, Homecare, Equipment Equipment

and and Voluntary Voluntary providersproviders

Public Release

PB Release

Sept’12 Dec’12

Apr’13PublicPublic

Full Go LiveFull Go Live

Develop & TestDevelop & Test

Pre –PilotPre –PilotDevelop, Develop,

Test, Test, Coordinate Coordinate & Complete& CompleteChecklistChecklist

What you need to start doing now in preparation to join

Start thinking about how your homepage

How it should look

Images and text

Think about any marketing opportunities;

Any particular selling points

Quality marks

Accreditations (e.g. Investors in people)

Make enquiries about merchant accounts