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    How to capitalize onLifestyle Advertising ina customer-centric world*

    PwC AdvisoryPerformance Improvement

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    Table of contents

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    SituationConsumers wantentertainment and

    real information,not advertisements.

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    Our perspectiveWhat was once aone-way dialogue with

    consumers is now adynamic conversation.Welcome to LifestyleAdvertising.

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    In television, for example, networks are working to meet customers onnew terms, allowing them to access exclusive content on other platforms.Last year, for instance, Twentieth Century Fox distributed24: Conspiracyexclusively to mobile devices as a companion series to the blockbusterFox television program24.

    To fully capitalize on the Lifestyle Advertising opportunity, advertisers must

    engage with consumers in real-time conversations that are relevant andtrustworthy (see sidebar, Case study: Doves Campaign for Real Beauty).

    And they must build their organizations around those conversations.Furthermore, that direct dialogue between advertisers and consumersimpacts every participant in the media ecosystem. Lifestyle Advertisingoffers all parties, including the content providers and media distributorswho facilitate those conversations, a new way to build the sustainable,personalized customer relationships that will support their long-termbusiness strategies.

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    Figure 2Lifestyle Advertising ina media marketplace

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    Case study: DovesCampaign for Real BeautyA cross-platform campaign

    that started an emotionalconversation among womenrather than peddling a product.

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    The term trust takes on a

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    The term trust takes on anew meaning and importancein converged media.

    Implications

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    ImplicationsEmbrace LifestyleAdvertising as a

    continuous processwithin your business.

    Figure 3

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    Figure 3The dynamic LifestyleAdvertising cycle

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    Pursuing innovation is

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    gas much about informedrisk-taking as it is about

    organization.

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    Methodology

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    Performance ImprovementLifestyle Advertising

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    *connectedthinking